9

TLE–HE-FRONT OFFICE
SERVICES
Quarter 3 – Module 2:
Hotel Reservation Systems
TLE Grade 9
Alternative Delivery Mode
Quarter 3 – Module 2: Hotel Reservation System
First Edition, 2020

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Published by the Department of Education

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Development Team of the Module

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TLE
Quarter 3 – Module 2:
Hotel Reservation Systems
Introductory Message
For the facilitator:

Welcome to the FRONT OFFICE SERVICES 9 Alternative Delivery Mode

(ADM) Module on Hotel Reservation Systems!
This module was collaboratively designed, developed and reviewed by
educators both from public and private institutions to assist you, the
teacher or facilitator in helping the learners meet the standards set by the K
to 12 Curriculum while overcoming their personal, social, and economic
constraints in schooling.

This learning resource hopes to engage the learners into guided and
independent learning activities at their own pace and time. Furthermore,
this also aims to help learners acquire the needed 21st century skills while
taking into consideration their needs and circumstances.

In addition to the material in the main text, you will also see this box in the
body of the module:

Notes to the Teacher

This contains helpful tips or strategies
that will help you in guiding the learners.

As a facilitator, you are expected to orient the learners on how to use this
module. You also need to keep track of the learners' progress while allowing
them to manage their own learning. Furthermore, you are expected to
encourage and assist the learners as they do the tasks included in the
module.

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For the learner:

Welcome to the FRONT OFFICE SERVICES 9 Alternative Delivery Mode

(ADM) Module on Hotel Reservation Systems!
This module was designed to provide you with fun and meaningful
opportunities for guided and independent learning at your own pace and
time. You will be enabled to process the contents of the learning resource
while being an active learner.

This module has the following parts and corresponding icons:

This will give you an idea of the skills or

What I Need to Know competencies you are expected to learn in
the module.

This part includes an activity that aims to

check what you already know about the
What I Know
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.
This is a brief drill or review to help you link
What’s In the current lesson with the previous one.

In this portion, the new lesson will be

What’s New introduced to you in various ways; a story, a
song, a poem, a problem opener, an activity
or a situation.
This section provides a brief discussion of
What is It the lesson. This aims to help you discover
and understand new concepts and skills.

This comprises activities for independent

practice to solidify your understanding and
What’s More
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.
This includes questions or blank
What I Have Learned sentence/paragraph to be filled into process
what you learned from the lesson.
This section provides an activity which will
What I Can Do help you transfer your new knowledge or
skill into real life situations or concerns.
This is a task which aims to evaluate your
Assessment level of mastery in achieving the learning
competency.

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In this portion, another activity will be given
Additional Activities to you to enrich your knowledge or skill of
the lesson learned.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any
part of the module. Use a separate sheet of paper in answering the
exercises.
2. Don’t forget to answer What I Know before moving on to the other
activities included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through
with it.
If you encounter any difficulty in answering the tasks in this module, do
not hesitate to consult your teacher or facilitator. Always bear in mind
that you are not alone.

We hope that through this material, you will experience meaningful

learning and gain deep understanding of the relevant competencies. You
can do it!

iv
What I Need to Know

Front Office Services module is designed for a high school student to develop
the knowledge, skills and attitudes for the task related to front office. It covers
competencies that a person must achieve to access information to meet the
required scope and purpose, conduct further search if information is insufficient,
select required information, place order for any information that requires purchase,
download/print information in accordance with system procedures and needed
requirements, and organize information in a suitable format use.

After going through this module, you are expected to:

1. Identify the different types of automated hotel reservation systems.
2. Familiarize with the differences the types of automated hotel reservation
systems.
3. Realize the advantages of using automated reservation processes.

What I Know

Direction: Write the numbers 1 to 6 (1 being the first step and 6 the last step) on
the blanks provided before each item to arrange activities done by front desk
during reservation stage.

_____ Receive reservation request.

_____ File reservation according to property standards.
_____ Complete, explain and confirm reservation details of customer bookings.
_____ Record details of reservations.
_____ Advise others on reservation details.

_____ Determine request availability of room.

1
Lesson
Hotel Reservation Systems
2

What’s In

Directions: Write TRUE if the statement is correct and FALSE if it is incorrect.

Write it on your activity notebook.

1. Accommodation is booking or reserving of a room by a guest .

2. Reservation is one of the main functions of front office department.
3. A hotel reservation system enables guests to schedule dates and length of
stay, room selection, extras, and payment all in one place.
4. A hotel reservation system works by processing secure online reservations
made through a hotel's website.
5. A confirmed reservation means that you have not yet paid, but the hotel
agrees to hold a room for you based on some condition.
6. Reservation is all about making room — it can mean a room or place where
you will stay

Notes to the Teacher

Let the learners to read and understand the learning objectives. Before
going through this module, answer the questions in What I Know and refer
to the answer key for corrections. Do the different tasks: What’s New,
What’s More, What I have Learned, What I can DO, and the additional
activities. Finally, answer the assessment and refer to the answer key for
correction. After doing all the tasks, the teacher will inform the learner for
his/her progress.

2
What’s New

Directions: Have you or someone you know ever tried booking a hotel room
through the internet? Write down in your notebook what online booking engines
were used and the steps in booking a hotel room through an online booking engine
(ex. Trivago).

What is It

In the age of rapid advances in computerization and technology, the front

office is expected to provide efficient and reliable services to the guest with the
optimum use of technology. The impact of technology on work, most especially in
the hospitality industry, has exponentially increased the rate of production and
speed at which booking business occurs. Technology in the hotel industry has
helped workers become more efficient and guests more satisfied with the services
they received than ever before. What used to take hours now can take minutes.

What Is a Hotel Reservation System?

Traditionally, a hotel reservation system was defined as a system that
enabled a hotel or group of hotels to manage front office capabilities, such as
booking reservations, guest check-in/checkout, room assignment, managing room
rates, and billing.

In these times of computerization and automation, it is a software

application implemented by hotels to allow guests to create secure online
reservations. This reservation system can be synced, not only with your current
website, but also with Facebook. This allows guests to reserve rooms in a way that
is convenient for them via social media.

In addition to allowing guests to book online directly, these reservation

systems can also provide hotel operators with additional resources. For example, a
channel manager may be a part of the reservation system, giving hotel operators
the chance to distribute their products and live availability simultaneously to their
entire network of online agents.

Furthermore, it integrates all critical operations of the hotel on one platform.

It provides real-time information on accommodations, reservations, restaurants,
spas, bars, and about every working arm of the hotel.

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Types of Reservation System
There are several types of hotel computerized reservation system, but for this
lesson, the four types (see below) will be discussed.

1. Property Level (Property Management System (PMS))

2. Central Reservation System (CRS)
3. Global Distribution System (GDS)
4. Internet Distribution System (IDS)

A. The Property Level Reservation System

The computerization of the front office is a part of the Property Management

System (PMS), wherein all the departments of a property/hotel are linked to the
mainframe.

Source:https://poi
ntofsale.com/poin
t-of-sale-systems- Source: https://www.mastersportal.com/articles/582/what-
explained-what-is- can-i-become-if-i-study-tourism-and-hospitality-at-an-
a-pos-system/ international-university.html

A hotel PMS is defined as a computer program that enables a hotel or group

of hotels to manage front office capabilities, such as booking reservations, guest
check-in/checkout, room assignment, managing room rates, and billing. A hotel
PMS replaced time-consuming, paper-intensive processes. It integrates all critical
operations of the hotel on one platform. It provides real-time information on
accommodations, reservations, restaurants, spas, bars, and about every working
arm of the hotel.

Property management system functions to automatically consolidate data

from all hotel departments for unified control and better decision-making and
eliminating paperwork. Program integration (or interfacing) with external third-
party systems, such as payments processors or revenue managers, is its
fundamental feature. Therefore, further incorporation of digital marketing

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platforms, energy efficiency, reputation management systems, etc., is the
evolutionary way for PMS that will create even more value for hoteliers.

Advantages of using PMS in hotel reservation systems

1. Time Efficiency The number one benefit of using a PMS is saving
time. One of the biggest problems hoteliers face is being
time-poor. With a PMS, you will reduce time spent on
admin, increase time available for backlogged tasks,
and most importantly, free up time for yourself.
2. Enhanced Provide anytime, anywhere service to your guests
check-in/check- using a mobile-enabled cloud-based hotel PMS.
out capabilities Untether your front-desk staff so they can check guests
in, assign rooms, enable guest services, and check
guests out wherever there is internet connectivity
3. Improved Increase housekeeping efficiency with instant
housekeeping updates on housekeeping mobile devices when
service customers check out, freeing up rooms for cleaning.
Enable greater flexibility with room management and
improve response time for room-service tasks. Identify
and manage room-maintenance needs, ensuring rooms
are clean and in perfect condition
4. Integrated hotel Connect operations and financial processes by
back-office leveraging prebuilt integrations to accounts receivable,
systems accounts payable, payment gateways, hotel industry
applications, and property infrastructure devices.
Integrate accounts receivable and commission
handling. Ensure accurate guest folios for faster, more
accurate billing.
5. Effective hotel Increase room occupancy and ADR through real-
distribution time rate and availability management across
management distribution channels. Boost sales through direct
booking channels on brand website.
6. Improved hotel Empower managers to improve ADR with extensive
revenue options for setting rates and advanced rate-
management management features for manual and semi-automated
revenue management.
7. Better managed Centralize and secure customer data and improve
customer data the quality and accuracy of guest profiles with reporting
and analytics. Understand customer buying patterns so
you can define more targeted packages and services.
Ensure compliance with national and international data-
compliance rules
8. It gives you an There are still many small hotels today that do not
advantage over have online booking capabilities. Less people are staying
your at those locations, and you can get the competitive edge
competitors. with an online booking system.

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9. It improves your You availability is updated immediately upon
efficiency as a receiving a reservation, not only in your own system, but
business. across all of your channels. You will save time on
administrative tasks while also minimizing the risk of
overbooking the rooms at your property.
10. User-friendly An increasing number of travellers are relying solely on
online reservations in order to book their
accommodations, and without this capability, you will
lose a significant amount of business.

With the advantages of having a PMS in a hotel discussed above, PMS helps
today's hoteliers deliver the experience guests want, while efficiently managing their
business. Hotel PMS offers many benefits for a hotelier's business. As the
consumer's travel journey begins by selecting a destination while simultaneously
shopping for a hotel, that pre-stay shopping and booking interaction, their on-
property engagement with the hotel and its staff, their in-room experience, and
their sharing of feedback on social media post-stay are all part of their guest
experience, hoteliers are challenged with providing a personalized guest experience
while operating an effective hotel business.

Different Types of PMS Application Software Available for Use in Hotels:

1. eZee Absolute— is a cloud-based software that supports multi-property

management and has different integrated pieces that process certain
operations. The eZee Absolute front office module manages reservations and
housekeeping and conducts a night audit that can be set automatically or
manually. It is a product by eZee Technosys.

2. Hotelogix— Another PMS for small properties is Hotelogix. However, this PMS is
also suitable for hotels and resorts. It has a strong channel management
module, third-party integration with reservation platforms, and offers
customization.

3. Vreasy— Another solution for rental vacation property management is Vreasy. It

has a well-developed back-office module with the feature of task delegations to
all staff members, starting from the front office and finishing with housekeeping,
and offers its own communication platform.

4. Protel PMS— is a software that works for multi-property management of big

chains and independent hotels.

5. Stays PMS— is a relatively new property management system designed solely for
vacation property rentals. It features a channel management system with
connection to more than 40 distribution channels, including Airbnb,
Booking.com, Expedia, and HomeAway. Although this property management
system is not designed primarily to serve hotels, it has all the tools of a typical
hotel property management system.

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6. Little Hotelier— is a cloud-based solution for small hotel properties like B&Bs,
hostels, and guesthouses. The PMS is powered by SiteMinder and integrates
with this reservation platform.

B. Central Reservation System (CRS)

A Central Reservation System (CRS) is a type of reservation software that is used to
update and maintain information of a hotel pertaining to inventory and rates so
that hotels are able to manage guest reservations and the process around such
reservations in real time. It is a platform used by hotels to centrally manage and
distribute room inventory, rates, and reservations.

The CRS typically receives inventory from the PMS, then distributes rates and
availability in real-time to direct and third-party channels, including the hotel’s
own website booking engine and call center (direct channels), as well as channel
managers, OTAs, GDS, and metasearch (third-party channels). Reservations from
these channels are sent back to the CRS and subsequently synced into the PMS for
room allocation. Hotel revenue managers and marketing/e-commerce managers
use CRS or distribution systems to create various promotions and offers through
rate plans for different channels and to adjust pricing quickly to be updated across
all channels. Reservation agents also work in the CRS to manage reservations.

Source: https://www.pegs.com/blog/the-evolution-
of-a-hotel-crs-central-reservation-system/

A CRS is a software tool created to connect a property or chain to the Global

Distribution System, which connects over 600,000 travel agents, consortia and
corporate customers all over the world, the Internet Distribution Systems
consisting of online Travel Portals, online wholesalers and the leading tour
operators, and any call centers connected to the hotel. All this in a single system,
which also includes the online BE (booking engine) for the hotel’s official website.

7
Advantages of using CRS in hotel reservation systems
1. It offers vertical booking features
2. The platform includes more than 200 reliable and guaranteed “direct
connections” to channels
3. Updating is almost in real time
4. The user only has one extranet for all services, including channel
management
5. The system, and the technical assistants, know the characteristics, the
potential, and the right selling strategies for each channel
6. It has a range of features that make it the most complete and user-friendly
system on the international market
7. No additional costs required if external Metasearch Managers are used
8. More reliability due to the fact that it does not need an interface between
two systems
9. The system, as a part of the platform, takes into account all restrictions
and discounts applied, such as minimum stay through, early booking
discounts, etc.
10. It includes a reporting system to monitor investments and measure the
ROI
11. Consultancy services are available from the same people involved in CRS
and channel management

Different Types of CRS Application Software Available for Use in Hotels:

1. Pegasus CRS— an award-winning cloud-based reservations solution that offers

unprecedented flexibility, scalability, security and support in managing hotel
rates and inventory. It offers comprehensive connectivity to all major distribution
channels, while prioritizing conversion of most profitable channel: the hotel’s
website. Its five-star support team of revenue, marketing and sales experts
works proactively to ensure success for your hotel.

2. Windsurfer® CRS by SHR— Sceptre Hospitality Resources (SHR) provides

advanced tools and services that help hotels execute their best distribution
strategy while delighting guests and optimizing profitability. The technical
maturity of SHR “having built not one but two CRS” is second to none.
Windsurfer CRS offers advanced features that allow hoteliers to easily manage
their rates and inventory across all distribution channels, providing not only one
of the best booking engines on the market but also the strongest integrations
and connections to wherever you sell your rooms.

3. GuestCentric CRS— Simplified and fully integrated solutions to generate direct

reservations, manage inventory, and measure revenue. Keep all of hotels’
reservations in one simplified interface.

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4. Vertical Booking— Vertical Booking is a leading, global reservation technology
provider with hotel clients in 107 countries worldwide, offering solutions
translated into 29 languages and usable in all currencies. Vertical Booking can
provide a customizable solution that supports the entire guest booking cycle—
including a booking engine, GDS distribution, channel manager, OTA rate
comparison tool and a reservation call center application—all through one
integrated CRS dashboard.

5. Busy Rooms— Busy Rooms offers an adaptable, brandable, and scalable cloud-
based Central Reservation System designed to be the control center for our
Customers' daily sales, marketing, and revenue management activities for
accommodation providers.

C. Global Distribution System (GDS)

A Global Distribution System (GDS) is a worldwide conduit between travel
bookers and suppliers, such as hotels and other accommodation providers. It
communicates live product, price and availability data to travel agents and online
booking engines, and allows for automated transactions. It is often used to tap into
the corporate travel market because it has the ability to present hotels, flights, and
car rentals in one simple interface which is convenient. Many companies organizing
trips for their staff will use the GDS as their preferred booking method.

Source:
https://hotelmanagementsoftware.files.wordpress.com/2013/10/h
otel-gds-system.jpg

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A GDS passes on hotel inventory and rates to travel agents and travel sites
that request it and also accepts reservations.

Advantages of using GDS in hotel reservation systems

1. The number of bookings generated through a GDS generally outpaces that
of direct bookings.
2. Hotels generate more revenue through a GDS because it places the hotel’s
information, availability and rates in prominent locations where it is easy
for travel agents to find.
3. It helps hotels maximize their bookings during any given time period while
also reaching powerful travel markets that are willing to spend money in
order to book the best room available.
4. A lot of travel agents who specialise in corporate travel use a GDS to get
their clients booked quickly and efficiently.

5. The GDS can help hotel managers uncover new market segments to
promote their products to. In many cases, hotel operators discover
through the GDS that there are traveller market segments interested in
their products that they could not previously reach.

6. More travel agents are relying on the GDS to find the best places for
their clients to stay.
7. Through the GDS, the agents have access to live rates and availability,
and they can easily book rooms for their clients.
8. When you complete your hotel description comprehensively, the GDS
improves search positioning and displays your brand messaging during
the search and booking process, which means travel agents are more
easily able to source your hotel for their clients.

Different Types of GDS Application Software Available for Use in Hotels:

1. Amadeus— is a GDS that facilitates sales and distribution of travel on a global

scale, connecting travel providers (airlines, hotels, car rental, tour operators,
etc.) with travel sellers (travel agencies and other intermediaries). It refers to the
reservation tool travel agents use when making an air, hotel, car or other travel
service booking. Amadeus is the leading GDS for the travel industry.

2. Galileo— is a global distribution system, which is based in Atlanta, Georgia, in

the United States. It is owned by Travelport, forming one part of their collective
offering, which also includes the Apollo and Worldspan systems. Galileo can be
used to book hotel rooms, airline tickets, train tickets, cruises and car rentals.
The system was originally developed in 1987 by nine European airlines,
including British Airways.

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For hotel owners, the primary benefit of the Galileo GDS system is the ability
to distribute hotel rooms to travel agencies and customers on a global scale. This is
achieved by providing travel agents with 24-hour live access to inventories and
pricing information, allowing them to book rooms at the hotel for their customers.

1. Worldspan— is a provider of travel technology and content and a part of the

Travelport GDS business. It offers worldwide electronic distribution of travel
information, Internet products and connectivity, and e-commerce capabilities for
travel agencies and travel service providers and corporations.

2. Sabre— is a global distribution system, owned by Sabre Corporation, used by

travel agents and companies around the world to search, price, book, and ticket
travel services provided by airlines, hotels, car rental companies, rail providers
and tour operators.

D. Internet Distribution System (IDS)

An Internet Distribution System (IDS) is a collection of online travel portals
or agencies that have huge member bases and specialize in Internet marketing of
travel and related services. These 'One Stop Shops' have distinctive features that
can be used to drive potential travelers from the world over to your hotel. This term
is generally used to express the hotels distribution via Internet, Intranets,
Extranets, and other online services. It is also known as a synonym for ADS
(Alternative Distributions System). IDS is described as the distribution via third
party websites.

Source: https://maxi-
booking.com/blog/what-is-ids-hotel-
software/

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It is a powerful instrument for enabling online reservations and improving
coverage of audience. IDS hotel software for vacation rentals is exceptionally useful
when hoteliers need to enable Internet booking of properties by potential visitors
from around the globe.

Advantages of using IDS in hotel reservation systems

1. Presence Most important and vital advantage that IDS offers to
across the globe the hotels is the worldwide presence. Internet has
simplified life and online booking and reservation of the
hotel rooms has specifically made things easier for the
customer to plan and schedule visits to different
destination without sweating around the offices of travel
agents.
2. Easy Internet distribution system is totally an online thing so
connectivity hotel management system can easily connect with
different distribution channels without any problems.
Over 11,000 websites and 650,000 travel agents across
the world are reachable on the internet. IDS for hotels
allow the travel agents to see the hotel rates and
availability in real time with photos and information that
helps travel agents and their customers in making a
decision.
3. Broaden In the conventional system hotels used telephones and
market reach travel agents to create a market for their business but
the reach was always constrained. The Internet has no
such hurdle. It is easily accessible and reachable beyond
boundaries which mean anyone can access the hotel
from any part of the world through internet. This open
for all system allows hotels to penetrate deeper into the
global market.
4. Online Opening out your inventory to new online distribution
distribution channels is an effective method to capture new market
strategy share.
5. Expand Expand reach to corporate and leisure travellers with
coverage special programs like greatratetm for year-round
bookings, rest&jettm for airport hotels and
lategetawaystm for last-minute reservations.

Different Types of IDS Application Software Available for Use in Hotels:

1. IDS Next— is a globally leading hotel technology solutions provider with decades

2. ResAvenue— offers a powerful yet easy to use channel management system that
allows you to manage your online distribution with ease, while simultaneously
expanding your universe of potential guests. ResAvenue Channel Connect
consolidates multiple sales channels into a single, easy to manage channel. You

12
can efficiently manage availability, rates, and inventory across multiple OTAs, all
from a smart single interface with no multiple log-ins required.

3. MaxiBooking— offers a versatile IDS property management system that

includes all essential products: hotel channel manager, online booking
platform, property management system and more. Besides, with MaxiBooking,
you do not have to create a new hotel website from scratch. You can benefit
and use ready-made websites instead! They are flexible and customizable and
have all IDS features built in.

It is important for hoteliers to choose the right reservation system for their hotel’s
operation since it saves time and cuts costs. The right reservation system will
also save guests' time, because they will not need to wait for hours until your
team confirms their reservation; thus, creating a good first impression for the
service of the hotel.

What’s More

Direction: Copy the table on a long bond paper. Fill in on the appropriate cell the
data required.
Hotel Reservation Systems
Advantages Special Features
1. Property
Managemen
t System
a. -supports multi-property
management and has different
integrated pieces that process
certain operations
b.
c.
d.
e. -features a channel
management system with
connection to more than 40
distribution channels,
including Airbnb,
Booking.com, Expedia, and
HomeAway
2.

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a.
b. Windsurfer®
CRS by SHR
c.
d.
e.
3. Global
Distribution
System
a.
b.
c.
d.
4.
a.
b.
c. MaxiBooking

What I Have Learned

Direction: Write an essay about your learning on this lesson/module using the
following guide phrases.

I have learned that

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
I have realized that
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

I will apply

__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________

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Essay Rubrics
Areas of
Assessment 10 points 7 points 4 points 1 point
Presents ideas Presents ideas
in an original in a consistent Ideas are too Ideas are vague
Ideas manner manner general or unclear

Organization Strong and Organized Some No

organized beg/mid/end organization; organization;
beg/mid/end attempt at a lack
beg/mid/end beg/mid/end

Understanding Writing shows Writing shows a Writing shows Writing shows

strong clear adequate little
understanding understanding understanding understanding

Mechanics Few (if any) Few errors Several errors Numerous

errors errors

What I Can Do

Direction: Answer the following on your notebook:

1. What are the different hotel reservation systems discussed?
2. Which of the different hotel reservation systems discussed do you think
would be most helpful to a hotel‘s operation?
3. Why is there a need for a reservation system in hotel operation?

Assessment

Directions: Enumerate what is being asked on each item. Write your answers on
your notebook.

(1—4) What are the 4 different hotel reservation systems?

(5—10) What are the different PMS softwares available for use in hotels?
(11-15) What are the advantages of using IDS softwares in hotels?

15
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reservation-systems-work/
https://www.littlehotelier.com/r/small-hotel-technology/booking-systems/hotel-
https://www.oracle.com/ph/industries/hospitality/what-is-hotel-pms.html
reservation-process.html
https://setupmyhotel.com/train-my-hotel-staff/front-office-training/766-stages-of-
3i22i29i30.16220j0j7&sourceid=chrome&ie=UTF-8
ems&oq=types+of+hotel+computerized+reservation+systems&aqs=chrome..69i57j3
https://www.google.com/search?q=types+of+hotel+computerized+reservation+syst
WHAT I KNOW
References
1 Receive reservation request.
3 File reservation according to property standards.
4 Complete, explain and confirm reservation details of customer bookings.
5 Record details of reservations.
6 Advise others on reservation details.
2 Determine request availability of room.
WHAT’S NEW
WHAT’S IN (Answers may vary)
1. TRUE
2. TRUE WHAT’S MORE
3. TRUE (answers may vary)
4. TRUE
5. TRUE WHAT CAN I DO
6. TRUE (answers may vary)
ASSESSMENT
1. Property Level (Property Management System (PMS))
2. Central Reservation System (CRS)
3. Global Distribution System (GDS)
4. Internet Distribution System (IDS)
5. eZee Absolute 6. Hotelogix 7. Vreasy 8. Protel PMS 9. Stays PMS
10. Little Hotelier 11. Presence across the globe 12. Easy connectivity
13. Broaden market reach 14. Online distribution strategy
15. Expand coverage
Answer Key
https://www.google.com/search?q=what+is+hotel+reservation&oq=what+is+hotel+r
eserv&aqs=chrome.1.69i57j0i457j0l2j0i22i30l4.15346j0j7&sourceid=chrome&ie=U
TF-8
https://www.google.com/search?sxsrf=ALeKk01F-
bRQv1kVIi6_wGC51_zzXYqeA%3A1603913312178&ei=YMaZX_G4CszFmAXbjpHoA
Q&q

https://www.google.com/search?sxsrf=ALeKk00L2E0xQiZ-
3inur4APhYOFU4YmjA%3A1603913641198&ei=qceZX__bC9zemAX1m6f4Bg&q
https://www.altexsoft.com/blog/travel/hotel-property-management-systems-
products-and-
features/#:~:text=If%20a%20hotel%20or%20a,and%20the%20website%20booking
%20engine.

https://www.google.com/search?sxsrf=ALeKk01Mw98jeLSjfXa8yIoXadqOewj8dg%3
A1606052595048&ei=82q6X8rTApmLr7wPy5ClsAw&q=kinds+of+Central+Reservati
on+System+%28CRS%29&

https://hoteltechreport.com/revenue-management/central-reservations-systems-
crs
https://www.siteminder.com/r/global-distribution-system/

https://www.google.com/search?q=gds+software&oq=&aqs=chrome.1.35i39i362l8.
..8.310705j0j7&sourceid=chrome&ie=UTF-8
https://www.revfine.com/galileo-gds/

https://www.google.com/search?q=sabre+software&oq=SABRE&aqs=chrome.1.69i
57j0i67i457j0i67l5j69i60.2119j0j7&sourceid=chrome&ie=UTF-8
https://www.google.com/search?q=worldspan+gds+features&oq=Worldspan&aqs=c
hrome.2.69i57j0i20i263i457j0i20i263j0l4j69i60.2864j0j7&sourceid=chrome&ie=UT
F-8
https://www.google.com/search?q=Internet+Distribution+System+(IDS)&oq=Intern
et+Distribution+System+(IDS)&aqs=chrome..69i57j0i8i30.5050j0j7&sourceid=chro
me&ie=UTF-8
https://hotelmanagementsoftware.wordpress.com/2013/10/04/why-ids-for-
hotels-is-important-for-the-hotel-management/

https://www.resavenue.com/features_benefits/ids_features_resav.jsp
https://idsnext.com/resavenue/

Images

https://pointofsale.com/point-of-sale-systems-explained-what-is-a-pos-system/
https://www.mastersportal.com/articles/582/what-can-i-become-if-i-study-
tourism-and-hospitality-at-an-international-university.html
https://maxi-booking.com/blog/what-is-ids-hotel-software/

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For inquiries or feedback, please write or call:

Department of Education – Schools Division of Negros Oriental

Kagawasan, Avenue, Daro, Dumaguete City, Negros Oriental

Tel #: (035) 225 2376 / 541 1117

Email Address: [email protected]
Website: lrmds.depednodis.net

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