Airlines Services Lecture 2

Lecture 2

PASSENGER JOURNEY IN THE AIRPORT

Airport Entrance
Security Check 1
Check-in counter
Passport control
Security check 2
Walk to gate (Duty free and shopping)
Security check 3 (only in some airports)
Waiting lounge
Boarding
Inside the plane
Arrival at destination
Passport control
Baggage claim
Customs control (only in some airports)
1. Aviation Management
•Aviation industry is the business sector that

manufactures, maintains, and operates the aircrafts and
the airports.
•It comprises activities at the airport as well as in the

aircraft.
•It involves ground duties that are required to perform

before the flight takes off, the activities during the
flight, and the activities after it lands.
What is Aviation?
The term aviation, was created by a French pioneer

named Guillaume Joseph Gabriel de LaLandelle in
1863. It originates from the Latin word avis that
literally means bird.
Aviation means all the activities related to flying the
aircraft.
What is Aviation Management?
Aviation management involves managing the

workflow of
 airline, airport, or other businesses related to

aviation
 by carrying out the day-to-day operations of
an airport or an airline.
•The original idea of kite-flying from China was
the first attempt of humankind to fly some man-
made object high into the air.
•Chinese used kites to send messages, measure

distances, and test winds during the 5th Century
to the 7th m Century AD.
•They also prepared Hot Air Balloons to scare
away enemies in the 3rd Century BC.
•Later during the period of Renaissance, Leonardo
Da Vinci studied the flying principles of birds
•During the 18th Century, they conducted five flights
using balloon successfully in France.
•In 1647, the Polish King Władysław-IV invited the

Italian inventor, Tito Livio Burattini to his court in
Warsaw and built a model aircraft with four fixed
glider wings ‫ طائرة شراةية‬The aircraft had successfully
lifted a cat with minor injuries while landing.
•During the 19th and the 20th centuries, the
experts came up with improved flying machines
or aircrafts.
•No history of aviation is complete without
the Wright brothers.
•Their 12-second flight in 1903 was the first

controlled, engine-powered flight with a heavier-than-
air aircraft. It's when the history of airplanes really
began.
World War One (1914-1918) is a new era of flight.
•The first communications equipment was invented - the
radiotelephone.
•The standard materials of wood and fabric were replaced by

aluminum, which was lighter, stronger, and safer.
•Monoplanes replaced biplanes, which were smoother and

more maneuverable.
By the onset of World War Two (1939-1945)
•the first jet engine ‫محةكئت شنفئث‬was already in

production.
•Following the world wars, the age of jet
airliners began
•High cruising heights and improvements to the
engines took place
•Current changes in airplane design include the use of
technologically advanced communications, radar, global
positioning systems (GPS), and autopilot systems.
•These help pilots navigate busy airways and fly safely around
severe weather.
Important Factors Driving Civil Aviation:
1. The Low Cost Carriers (LCCs),

2. modern airports
3. Emphasis on regional connectivity
4. Foreign Direct Investment (FDI) in
domestic airlines
5. Advanced information technology
(IT) interventions
Important statistics
CORONAVIRUS EFFECT
ON AIR TRAFFIC
IT in Aviation
Aircraft Maintenance Software that keeps tracks of on

the floor activities of maintenance.
Fuel Management Software that optimizes fuel
procurement and reacts to the fluctuations in fuel price.
Network and Route Performance Management
Software that anticipates profitable air routes and enables
quick decision-making.
Catering Procurement Software that helps to carry out
the entire procurement procedure effortlessly.
Catering Production Software that emphasizes
minimum waste
Flight Information Display System (FIDS) at the
airports works round the clock in real time to
display the detailed flights status so that the
travelers can get to know the latest information
from any corner of the airport as well as on the
Internet.
Departure Control System (DCS) works in
combination with the reservation system to keep the
track of check-in travelers and issues boarding
passes.
There are numerous mobile apps the
customers use for checking flight times,
booking flights, redeeming points against
fare, and mobile checking-in. Thus, IT plays
an important role in ensuring the smooth
functioning of aviation operations.

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Lecture 2

PASSENGER JOURNEY IN THE AIRPORT

•Aviation industry is the business sector that

•It comprises activities at the airport as well as in the

•It involves ground duties that are required to perform

The term aviation, was created by a French pioneer

Aviation management involves managing the

 airline, airport, or other businesses related to

•Chinese used kites to send messages, measure

•In 1647, the Polish King Władysław-IV invited the

•Their 12-second flight in 1903 was the first

•The standard materials of wood and fabric were replaced by

•Monoplanes replaced biplanes, which were smoother and

•the first jet engine ‫محةكئت شنفئث‬was already in

1. The Low Cost Carriers (LCCs),

Aircraft Maintenance Software that keeps tracks of on

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