Oral Communication 11

Quarter 1 Module 2
Functions, Nature and Process
of Communication

Module developed by: JEANILYN M. COLAL

Redeveloped for DepEd LMS by: FELIZA D. BALANGIAO

MELC: Explains the functions, nature and process of communication

Learning Objectives: At the end of the module, you should be able to:
• Explain the nature and process of communication
• Identify the elements of communication
• Give the different functions of communication

NAME: ____________________________________ GRADE & SECTION: _________

Introduction
The society is always in need of communication. Success in all human endeavors
cannot fully be attained without it. Imagine the world without sounds! Can you enjoy life on earth
without any sounds from people encountered? Can you be able to get what you want, be able to
travel to places, or get to know others without communication? No!
Thus, in this subject, you will learn to value communication in various aspects. You will
be able to appreciate it and apply the best strategy in the appropriate situation.
This module features essential information including the definition, nature, process of
communication and its basic functions.

FORMATIVE ACTIVITY 1
A. DIRECTION: Let's try to determine how far you know about the functions, nature, and
process of Communication by answering the following questions. Determine the correct
communication function to its appropriate situation or statement. Choose from the following
options.
REGULATION/ CONTROL SOCIAL INTERACTION MOTIVATION
EMOTIONAL EXPRESSION INFORMATION
1. "Hello, what's your name?"

2. The vendors at the market keep calling out to passersby to but their products.

3. "Wow! I like your dress. It suits you so much."

4. "Don't always mingle with the crowd. Remember, many people are presently acquiring the
deadly virus."

5. The contestant delivered a speech on saving the trees in SM Baguio.

B. DIRECTION: Identify what element of communication is stated in each statement below. This
is what needs to be delivered or imparted to somebody else. TICK your answer.

6. The information or ideas conveyed by the

Barrier
speaker.
8. The situation or the environment where
sender communication takes place.
message Channel
receiver/listener message

7. It is the process of giving and sharing Context

information
Communication
Decoding
9. These are the means by which the 10. This is the reactions or response.
message is sent.
feedback
Channel
channel
Response
encoding
Context

LESSON PROPER
FUNCTIONS OF COMMUNICATION
Communication functions refer to how people use language for different purposes. It is
related to how language is affected by different time, place, and situation.

The five functions of communication are the following:

1. Regulation/Control This works to control someone's behavior or it controls others by

managing their behavior. It can tell someone what to do also. An example can be a doctor's
prescription: "Take your medicine 3times a day." Another one can be parents' instruction to their
child: "Wash the dishes now." and a barangay captain giving an announcement to residents:
"Segregate your garbage at home before bringing to the pickup area."

2. Social Interaction This is used to produce social relationships; used to develop bonds,
intimacy, relations; used to express preferences, desires, needs, wants, decisions, goals and
strengths; used for giving and getting information. Examples: Marriage proposal – "Will you marry
me?"; Invitation–"Would you like some coffee, tea, or me?

3. Motivation This functions to encourage people. It is used to persuade or to try to persuade

another person to change his/her opinion, attitude, or behavior. This is different from regulation
and control where the speaker simply directs others and insists his/her own agenda.
An example is having a listener agree with the speaker that there is a "Pope Francis effect."
Another one is convincing friends to go to the mall after school to watch a movie.

4. Information This functions to convey information. The speaker wants to make others aware of
certain data, concepts, and processes – knowledge that may be useful to them. This may be
something as serious as knowing what the Covid -19 virus is and how to avoid getting it. Another
can be giving an information such as when and where the school enrolment will be held.
A specific example can be "Did you know that there's a secret apartment at the top of Eiffel Tower?

5. Emotional Expression This facilitates people's expression of their feelings and emotions. The
speaker appeals to the listener's feelings and emotions to encourage him/her to act in a particular
direction. Examples are saying appreciations like "I'm so glad that you came into my life." and "I
like you so much." Another one is expressing a need such as "I need you in my life." and "I need
to solve my own problem." Expressing prayers belong to this category. Therefore, a speaker has
five major reasons for communicating, also known as the functions of communication. It must be
remembered that these functions overlap. To regulate or motivate, it is sometimes necessary first
to inform.
Exercise: Find the Words
Familiarize yourself with the elements of communication. Find at least 8 words related to
communication process

NATURE AND PROCESS OF COMMUNICATION

Communication is a process of sharing information and conveying messages or
information from one person to another within and across channels, contexts, media, and cultures
(McCornack, 2014). There is a wide variety of contexts and situations in which communication
can be manifested; it can b e a face-to-face interaction, a phone conversation, a group discussion,
a meeting or interview, a letter correspondence, a class recitation, and many others.

Nature of Communication
1. Communication is a process.
2. Communication occurs between two or more people (the speaker and the receiver)
3. Communication can be expressed through written or spoken words, actions (nonverbal), or
both spoken words and nonverbal actions at the same time.

Elements of Communication
Communication is divided into elements which help us better understand its mechanic or
process. These elements are the following:
1. Speaker – the source of information or message
2. Message- the information, ideas, or thoughts conveyed by the speaker in words or in actions
3. Encoding – the process of converting the message into words, actions, or other forms that the
speaker understands.
4. Channel – the medium or the means, such as personal or non-personal, verbal or nonverbal,
in which the encoded message is conveyed.
5. Decoding – the process of interpreting the encoded message of the speaker by the receiver
6. Receiver – the recipient of the message, or someone who decodes the message
7. Feedback – the reactions, response, or information provided by the receiver
8. Context/Situation – the environment where communication takes place
9. Barrier/noise – the factors that affect the flow of communication

ACTIVITY: Match the words into the appropriate box to show the correct communication process.
Write the letter of your answer on the space before each number.

a. She tells him, "Rico, mahal kita bilang kaibigan".

b. Daphne loves Rico, her suitor, as a friend.
c. Rico hears what Daphne says.
d. He frowns and does not say something because he is in pain.
e. He tries to analyze what she means based on the content and their relationship, and he is
heartbroken.
f. She thinks of how to tell him using their native language.
_____1. The speaker generates an idea.
_____2. The speaker encodes an idea and converts the idea into words
_____3. The speaker transmits or sends out the message.
_____4. The receiver gets the message.
_____5. The receiver decodes or interprets the message based on the context.
_____6. The receiver sends or provides feedback.

Generalization
Communication is a process of sharing and conveying messages. It is divided into
elements which help us better understand its process. These elements: speaker, message,
encoding, channel, decoding, receiver, feedback, context, and barrier or noise, are present in all
our communication. They combine, interact, and are intertwined in the process of communication.
Everything proceeds smoothly when these elements of communication work properly.
Also, you have learned the five functions of communication. They are regulation or control,
motivation, social interaction, information, and emotional expression. You usually apply these
daily depending on the situation you are in. You must understand that communication becomes
successful if your purpose in relaying your message has been understood by the receiver and
has done a response to it.
WRITTEN TASK
TRUE OR FALSE: Choose the best answer for each statement/situation. Tick your
answer.
1. Communication is sharing and transmitting information. True False
2. Communication is not a process. True False
3. Communication is expressed through spoken words only. True False

4. The teacher told his students that besides Mila Said to her student who is suffering
Intelligence Quotient (IQ), Emotional from depression.
Quotient (EQ) and Social Quotient (SQ),
there is also another new kind of a. social interaction
intelligence people need to consider. It is b. regulation/control
the AI or Adversity Quotient.
c. information

a. emotional expression d. motivation

b. regulation/control e. emotional expression

8. It is something that prevents us from
c. social interaction listening or from catching the message.
d. motivation a. speaker
e. information b. context
5. Precy saw Jennifer on the corridor. "Hey,
Jen, where will you be having your lunch c. barrier
today?" d. channel
a. information e. encoding
b. social interaction 9. It is something that is delivered in the
process of communication.
c. information
a. speaker
d. motivation
b. message
e. emotional expression
6. Peter heard his best friend saying, "I'm c. receiver
broken! My girlfriend has parted with me." d. encoding

a. regulation/ control e. feedback

10. It is the one who can interpret the
b. motivation message imparted
c. emotional expression a. context
d. social interaction b. speaker
e. information c. context

7. "You know, you can pass in all your d. receiver

subjects if you will comply immediately with e. channel
what your teacher has told you, " Teacher
11. It refers to the answer of the message
received by a recipient. b. information

a. encoding c. emotional expression

b. context d. regulation/control

c. feedback e. social interaction

14. An example of this can be, "Yes, I will."
d. channel
a. barrier
e. decoding
12. He produces the message to be aired to b. sender
someone or something. c. sender
a. receiver d. response
b. barrier e. channel
c. message 15. He produces the message to be aired to
someone or something.
d. feedback
a. channel
e. sender
13. Mother advised John to go home b. context
immediately after dismissal from school c. response
because he has headache.
d. sender
a. motivation
e. barrier

PERFORMANCE TASK
INSTRUCTION: Construct 1 statement under each function. Your sentences should be in direct
speech Example:
Example:
Motivation function: “Since your residence is far from your workplace, why don’t you apply for
re-assignment?”

1. Regulation/control function

2. Information function

3. Motivation function

4. Social Interaction function

5. Emotional Expression function

RUBRICS
Contents:
• 2 points: there is clear and well focused content
• 1 point: vague or unclear content

Conventions:

• 2 points: There are no errors in grammar, spelling, and punctuation

• 1 point: There is/are errors in grammar, spelling, and punctuation

B. Elements of Communication.
Read, analyze and supply what is being asked.
In your zoom class, you are to share an announcement to your classmates
regarding the latest executive order of the city mayor on home restrictions.

What will you say? (Please write the exact message you will give to the class.)

What could be the response of your classmate/s? (Write a possible response)

In this situation, who is/are the sender/s?

Who is/are the receiver/s?

What could be the barrier or noise which may affect the flow of communication?

(same rubric above will be used in rating your answers)