A Project Report On Taxation
A Project Report On Taxation
A Project Report On Taxation
“TAXATION”
Submitted By
PRADEEP N. PATIL
With Reference To
Submitted
To
DECLARATION
(Pradeep N. Patil)
CERTIFICATE
ACKNOWLEDGEMENT
spared his Valuable time and effort to guide me in the completion of project
report.
Last but not least I would like to thank all my friends who stood by my
Side through times and helped me tide over many obstacles during the
CONTENTS
4 Company Profile
● History of The Company
● Company Structure
● Organization Structure
5 My job profile
8 Direct Taxes
● Income Tax
▪ Form 16(A)
▪ TDS (Tax Deduction At Source)
● Wealth Tax
● Corporate Tax
● Professional Tax
9 Indirect Taxes
● VAT
▪ VAT form 231
PRAMOD RAM UJAGAR TIWARI SAKET INSTITUTE OF MANAGEMENT 5
TAXATION
● Excise Duty
● Custom Duty
● Service Tax
● Entertainment
10 Conclusion & suggestions
▪ Bibliography
▪ Webliography
EXECUTIVE SUMMARY
Service Tax :
Service means any activity carried out by a person for another person
for consideration and includes a declared service.
But 1) It must be activity.
2) It must be done by a person for another person.
3) There must be a consideration for provision of service.
4) Includes a declared service.
Excise Duty :
COMPANY PROFILE
History of Company
On June 20, 1911, Idemitsu Shokai, the predecessor of Idemitsu Kosan, took
its first steps in the oil sales business at the trading port of Moji in Kitakyushu,
Japan. In 1940 Idemitsu Kosan Co., Ltd. Incorporated.
On dated 30th Oct., 2013 Idemitsu Kosan Co., Ltd. (Head office: Chiyod-
ku, Tokyo; Representative Director and CEO: Takashi Tsukioka) announces that its
wholly owned subsidiary Idemitsu Lube India Pvt Ltd. (head office: New Delhi,
India; representative: Takeyoshi Miki) today has begun sale of genuine oil to
dealers of Japanese motorcycles and automobiles, following completion of
lubricants plant in August 2013.
Demand for lubricants in India in fiscal 2012 has increased with the advance
of Japanese motorcycle and automobile makers into the market accompanying
India's motorization. India already has the world's third-highest level of lubricant
demand, after China and the United States.
more.
▪ Company Structure:
This is first plant in India. And second in Japan of Idemitsu.
Company has near about 1500 dealers and 30 salesmen.
Overview of Plant
1. Location Patalganga Industrial Estate, Khalapur, Panvel, Raigarh,
Maharashtra, India
▪ Organization Structure:
Managing Director
Directors
MY JOB PROFILE
I had joined IDEMITSU LUBE INIDA PVT. LTD. as a management trainee for
the period 15th of June, 2015 to 13th August, 2015. (For two months). There was
my work as
1) Vouching of expenses for sales person and Checking to Proof of
Dispatch (POD)
2) They showed me ‘C’ form, ‘F’ form which related with Against CST and
Stock Transfer respectively.
3) And how to fill ‘Form 15 CA’ for remittance.
4) Application of remittance which was used for foreign payment to
submitted to bank.
After some days they allotted as well showed me some and work on Service tax
Credits.
5) How to passed entry Account Receivable and Account Payable at SAP
with Transit Code.
6) They gave me the task to Internal Audit of credit tax liability for Service
Tax Set Off payment and which was useful for Service Tax Return filing
on time.
7) Prepare the summary of Agreements in excel.
Revenue: - The taxes raise money to spend on armies, roads, schools and
hospitals, and on more indirect government functions like market regulation
or legal systems.
Redistribution: - This refers to the transferring wealth from the richer
sections of society to poorer sections.
Repricing: - Taxes are levied to address externalities; for example, tobacco is
taxed to discourage smoking, and a carbon tax discourages use of carbon-
based fuels.
Representation: - As what goes with the slogan "no taxation without
representation”, it implies that: ruler’s tax citizens and citizens demand
accountability from their rulers as the other part of this bargain.
TAXATION IN INDIA
Entertainment Tax
DIRECT TAX
Direct tax is referred to as the tax, which is paid by the person to the
government to whom it is levied and charged on the income and wealth of
persons and any levy that is both imposed and collected on a specific group of
people or organizations. The person on whom it is levied bears its burden i.e.
it increases with an increase in income or wealth and vice versa. It levies
according to the paying capacity of the person, i.e. the tax is collected more
from the rich and less from the poor. The burden of tax cannot be shifted.
Direct tax helps in reducing inflation. The tax progressive in nature. Tax
evasion is possible.
Direct taxation would be income taxes that are collected from the people who
actually earn their income.The tax is levied and collected either by the Central
government or State government or local bodies. The plans and policies of the
Direct Taxes are being recommended by the Central Board of Direct Taxes
(CBDT) which is under the Ministry of Finance, Government of India.
Corporate tax rate for the 2015-2016 fiscal to domestic companies are
levied with an income tax at the rate of 30%. Surcharge is applicable in following
cases:
Description Condition Range Tax Rate %
Company Total Income up to 1 Crore Nil
Net Income of Company 1 Crore to 10 Crores 5%
Net Income of Company Exeeds 10 Crores 10%
1) INCOME TAX
Income tax is a tax payable, at the rate enacted by the Union Budget (Finance Act)
for every Assessment Year, on the Total Income earned in the Previous Year by
every Person.
Residential Status:
RESIDENCE IN INIDA
Basic Conditions:
1) Person must be living in India at least 182 days during previous year.
RESIDENT
2) MustAND
be present in RESIDENT
India forBUT NOT of 60 daysNON
period or -more
RESIDENT
during the
ORDINARILY ORDINARILY
previous year and 365 days or more during the 4 years immediately
RESIDENT RESIDENT
preceding to that financial year.
Additional Conditions:
Must satisfy at least one of the Must satisfy at least one of Must not satisfy either of the
basic conditions and both the the basic conditions and one basic conditions.
additional conditions. or none of the additional
conditions.
HEAD OF INCOMES
Income tax is payable by an assessee on his total income from all the
source of income. Each source has its own unique features and requires specific
treatment for correct computation of income from that particular source.
Naturally, rules and method for computation of income from each such source
are different according to the nature of the source.
CLASSIFICATION OF INCOMES
Section 14 of the Income Tax Act, 1961 deals with the classification of
income under five heads of income. The five heads of income listed in S 14 are:
1) Income under the head salaries (Section 15 – 17)
2) Income from house property (Section 22 – 27)
3) Profits and gains from business or profession (Section 28 – 44)
4) Capital gains (Section 45 – 55)
5) Income from other sources (Section 56 – 59)
● Employer-Employee Relationship:
Assessee should receive the income from his employer only. Any income
which is received by assessee (employee) from his employer should be taxable
under section. If income not received from his employer then such employer is
not taxable under this head.
● Salary to partner by firm:
If partner received salary from the firm this salary is not taxable under this
head but taxable head from business.
● Received salary form two or more employer:
If an assessee received salary from two or more employer then income
received from all employer is taxable under this head.
● Real intention to pay:
Salary income must be real and not fictitious. There must exist an
intention/ obligation to pay and receive salary.
● Salary or Bonus to Director:
If Director received any salary / bonus / commission as an employee is
taxable under this head.
● Salary received by individuals only:
Salary is a compensation for personalized services, which can obviously be
rendered by a normal human being and not a body corporate. Salary income is
taxable in the hands of individuals only. No other type of person such as a firm or
HUF, companies can earn salary income.
PRAMOD RAM UJAGAR TIWARI SAKET INSTITUTE OF MANAGEMENT 19
TAXATION
● Salary:
The salary earned of current year or arrear salary of last year or salary
received in advance are taxable but the salary on which tax is paid in previous
year such salary should not be added in current year Because he cannot paid tax
twice on same income.
Key Points
▪ Basic Salary:
Basic salary is fixed as per their respective terms of employment. But some
employee received their salary on graded system. Under the graded system, apart
from starting basic, salary annual increments are pre-fixed. Increment is given
thereafter till next date of increment or the date when he is promoted and placed
in other grade.
▪ Fees, Commission and Bonus :
Any fees, commission or bonus or incentive paid or payable to an employee
by an employer is fully taxable and is included in salary.
▪ Arrears of salary:
Arrears of salary are taxed on receipt basis, if the same has not been taxed
earlier. However, relief u/s 89 will be allowed in respect of such arrears.
▪ Advance Salary:
Advance Salary is taxable on receipt basis in the year of receipt; however
there will be no tax in the year of actual accrual of such salary again. Further
assessee shall be entitled to relief u/s 89 in respect of advance salary. Loan to
employee is not treated as advance of salary and the same is not taxable.
▪ Gratuity - Section 10(10):
Gratuity is a lump-sum payment to reward an employee for his past
services, on his retirement or termination. Sec .10 gives tax of treatment of
gratuity as under-
1. Amount received as gratuity on termination as per service rules is Fully
EXEMPT in case of employees of Central or State governments or local
authorities.
26
3. In case of employees not covered by the Payment of Gratuity Act, 1972.
EXEMPTED amount would be lowest of the following:
A. Uncommuted Pension : -
Uncommuted pension is monthly / Quarterly / some other interval
periodical pension. This pension for taxable all employees therefore
whether is Govt. employee of Non-Govt. employee it is not material. Such
pension directly added in salary.
B. Commuted Pension : -
Pension 10(10A)
Commuted Uncommuted
A) Meaning of Perquisites:
Section 17(2), Any benefits given by employer to employee in addition to
his salary. E.g. free accommodation facility, Lunch and Diner facility
B) Taxable perquisites in case of all tax:
1) Value of Rent free accommodation
2) Value of concession in Rent.
3) Provident fund paid by employer on behalf of employee.
C) Perquisites taxable in case of specified employee:
i) Meaning:
Specified employee means a director who is an employee of a
company, an employee having substantial interest in the company by
share more than 20% paid up capital.
7. Transferred Balance.
● Deductions from Salaries Sec.-16
Aggregate of taxable amount in respect of salary, various allowances and
perquisites is called the Gross Salary. From the Gross Salary so arrived,
Deductions are allowed u/s 16. Other than that, no further deductions are
allowed under this head. The following are the deduction available to the
employee U/s 16:
1. Entertainment Allowance- Sec. 16(ii)
Income from house Property” is significantly different than the other heads
of income unlike the other heads as it covers not only the actual income but also
the notional income.
▪ Basis of Charges – (Sec. 22)
The owner of the house property is taxed on the income from the house
property. Income from the house property is ascertained on the basis of annual
value. According to section 22, the annual value of property consisting of any
buildings or lands appurtenant thereto, of which assessee is the owner, other
than such portions of such property as he may occupy for the purpose of any
after excluding unrealised rent and vacancy period is taken as Gross Annual
Value u/s 24(1) (b).
C) If the property or part of the property is let out and actual rent received
after excluding unrealised rent and realized rent and rent pertaining to
vacancy period, is less than the reasonable letting value as above and such
a decline is caused only due to vacancy and not by any other factor (such as
property let out at less than expected rent) such rent received after
excluding unrealised rent and rent pertaining to vacancy period is taken as
Gross Annual Value u/s 23(1) (c).
However if the rent received is lower than reasonable letting value
due to factors other than vacancy, Gross annual value would be Reasonable
letting value as determined u/s 24 (1) (a).
Property may be let out or may be let out or may be occupied by the
assessee himself, i.e. self-occupied. It may also happen that the property is
partly self-occupied and partly let out. In both cases, income is required to
be ascertained on the basis of annual value. However, the mode of
ascertaining the income from house property is different in case of house
property which is either let out or self-occupied. Therefore, we can divide
the computation of taxable income into two groups, i.e.:
Terms:
1) F.V. - Face value
2) M.V.- Municipal value
3) R.L.V. – Reasonable letting value
4) A.R.R. - Actual rent received
5) U.R. – Unrealised rent
6) V.P.R. – Vacancy period rent
during the previous year from the gross annual value, we will be arriving
at Net Annual Value.
Computation of Income from House Property Let Out
1. Gross Annual Value xxx
Less: Municipal Taxes actually paid by the
assessee during previous year [Sec. 23(1)] xxx
2. Net Annual Value xxx
Less: Deduction U/s. 24
i) 30% of Net Annual Value xxx
ii) Interest on loan borrowed from construction xxx
xxx
Income from Late out Property xxx
This is one of the most important heads of Income. Under this head we are
required to take into consideration the profits and gains of a business or
profession including vocation carried on by the assessee.
The term business is defined in section 2 (13) “includes ay trade, commerce
or manufacture or any adventure in the nature of trade, commerce or
manufacture.” Though the definition is not exhaustive, it covers all types of
occupation carried on by a person with a view to earn profit. Production of goods
from raw material, buying and selling of goods with the intention to make profit
and providing services to others are different forms of business. The profit
earned from these is chargeable to tax under the head. “Profits and Gains of
Business or Profession”. In simple words, any activity carried on with a view to
earn profit is called as business. It is not necessary to carry on business
continuously. Even a single transaction conducted during the year, with a view to
earn profit is business.
Profession means an occupation requiring using intellectual skill or manual
skill or both, e.g. a chartered accountant, a lawyer, an engineer, a doctor. It may
be noted that if these persons are employed by any association and they receive
monthly remuneration by way of salary. It is taxed under the head ‘Income from
salary’ and not as income from business or profession.
Vocation is an activity in which an assessee has developed a special skill
and makes use of such skill for earing income, for example, a singer, a dancer, a
painter, a magician. It may be noted that the persons who are practicing vocation
are generally not liable to any action from any organized association. It is not so in
case of a professional person, for example, a doctor is subject to disciplinary
action by the Medical Council of India.
PRAMOD RAM UJAGAR TIWARI SAKET INSTITUTE OF MANAGEMENT 32
TAXATION
1. Any stock in trade consumable stores or raw materials held for the
purposes of business or profession.
2. Personal effects of the assessee. It includes movable property including
wearing apparel and furniture held by the assessee, for personal use of
the assessee and for the members of his family dependent on him.
However, jewellery, drawings, paintings, sculptures of any work of art
if held for personal use then, it is treated as a capital asset and not
personal effect.
3. Agriculture land in India provided it is not situated within the specified
are.
B) EXPENSES ON TRANSFER
Expenses on transfer include any expenditure incurred, whether
directly or indirectly for the purpose of transfer like Advertisement
Expenses, Brokerage Expenses, Stamp duty, Registration Fees and Legal
Expenses etc. However, any expense which has been claimed deduction
under any other provision of the Income Tax Act cannot be claimed as a
deduction under this Clouse.
C) COST OF ACQUISITION
Cost of acquisition is the price which the assessee had paid, or the
amount which the assessee as incurred, for acquiring the property / assets.
The expenses incurred at the time of completing the title are a part of the
cost of acquisition.
In cases where the capital assets become the property of assessee in
any of the manners mention below the cost of acquisition shall be deemed
to the cost for which previous owner of the property acquired it :
1) On the Distribution of Assets / Total Partition of HUF
2) Under a Gift or Will
3) By Succession, Inheritance or Devolution
4) On Distribution of Assets on Liquidation of a Company
Where the cost for which the previous owner of the capital asset
acquired the property cannot be ascertained, the cost of acquisition to the
previous owner shall be the fair market value of the asset on the date on
which the asset became the property of the previous owner. The Interest
on money borrowed for acquiring the capital asset will also form a part of
the cost of Asset.
D) COST OF IMPROVEMENT
All Capital Expenditures incurred in making any additions or
alterations to the Capital Asset by the Assessee after it became his property
or alterations to the capital asset by the assessee after it became his
property shall be deductible as the Cost of Improvement. If the Asset was
transferred to the assessee under the cases specified immediately above,
the capital expenditure incurred by the previous owner shall also be
treated as cost of improvement. However, the Cost of Improvement does
not include any capital asset which is deductible in computing the
chargeable under head- “Income from House Property”, Profits or Gains of
Business or Profession”, or “Income from Other Sources”. Only the Capital
Expenses are considered as a cost of Improvement and routine expenses on
Repairs and Maintenance do not form part of cost of improvement.
For the purpose of Computation of Long Term Capital Gain,
Indexation using the Cost Inflation Index shall be done to the Cost of
Acquisition & Cost of Improvement and the resultant figure shall be
the Indexed Cost of Acquisition & Indexed Cost of Improvement for
the purpose of computation of LTCG
The Assessee also has the option of not opting for Indexation and the
Long Term Capital Gain Tax Rate in this case shall be 10%
The nature of income earned will decide whether income has to be shown
under this head. However, there are some standard inclusions as outlined below.
Gifts are taxed only if the total amount received during the previous year is more
than Rs.50,000 and applies only to those gifts individuals or HUFs received after
Oct.1st 2009. This doesn’t apply if the assessee receives money
Immovable property as gifts - Property value will be the stamp duty value.
Inadequate consideration will be if the property value is lower than stamp duty
value.
CLUBBING INCOME
Generally an assessee is tax in respect of his own income. But as per section
64 the income legally belonging to other person. Spouse or minor child alos
including in the income of assessee it is called as clubbing income.
These following incomes are clubbed.
1) Remuneration of spouse-
The following essential rules have to be kept in mind while calculating deductions
under sec. 80C to 80U. :
1. The aggregate amount of the deductions under this Chapter shall not, in
any case, exceed the gross total income of the assessee.
2. No such deduction shall be allowed to him unless he furnishes a return
of his income for such assessment year on or before the due date
These Deductions are divided into 3 categories:
1. Deductions in respect of certain PAYMENTS.
2. Deductions in respect of certain INCOMES.
3. Other Deductions.
deposited in the previous year, being the aggregate of the sums as does not
exceed one lakh rupees (Rs 1,00,000/-).
- Rs. 1,00,000/-
whichever is LESS.
1. Where an assessee paid or deposited any amount out of his income chargeable
to tax for any annuity plan of Life Insurance Corporation of India or any other
Insurance Company for receiving pension from the fund, he shall be allowed a
deduction in the computation of his total income, of the whole of the amount
paid or deposited (excluding interest or bonus accrued or credited to the
assessor’s account, if any) as does not exceed the amount of (Rs. 1,00,000) one
lakh rupees in the previous year.
(a) on account of the surrender of the annuity plan whether in whole or in part, in
any previous year, or
the whole of the amount shall be the income of the assessee or his nominee in
that previous year in which such withdrawal is made shall be chargeable to tax as
income of that previous year.
(1) Where an assessee on or after the 1st day of January, 2004, has in the
previous year paid or deposited any amount in his account under a pension
scheme notified by the Central Government, he shall be allowed a deduction in
the computation of his total income, of the whole of the amount so paid or
deposited as does not exceed ten per cent (10%) of his salary in the previous year.
(2) If the Central Government or any other employer makes any contribution to
his account the assessee shall be allowed a deduction in the computation of his
total income, of the whole of the amount contributed by the Central Government
or any other employer as does not exceed ten per cent (10%) of his salary in the
previous year.
(3) Where any amount standing to the credit of the assessee in his account , in
respect of which a deduction has been allowed in whole or in part, in any
previous year,—
(b) as pension received from the annuity plan purchased or taken on such closure
or opting out,
the whole of the amount shall be deemed to be the income of the assessee or his
nominee, and shall accordingly be charged to tax as income of that previous year.
Medical Policy should be taken on the health of the following persons: ---
Individual HUF
Parents of
the Taxpayer Any
Taxpayer, Spouse, and
whether member of
Dependent Children
dependent or family
not
Maximum amount Rs. 15000 Rs. 15000
Rs. 15,000
deductible
Additional amount Rs. 20,000 Rs. 20,000 Rs. 20,000
which is deductible
when policy is taken
on the health of a
senior citizen
Note : Upto Rs. 5000/- incurred for preventive check-ups can be claimed
within overall limit of Rs. 15,000/- or 20,000/- u/s 80D
(a) Incurred any expenditure for the medical treatment (including nursing),
training and rehabilitation of a dependent, being a person with disability; or
(b) paid or deposited any amount under a scheme framed in this behalf by the
Life Insurance Corporation or any other insurer or the Administrator or the
specified and approved by the Board in this behalf for the maintenance of a
dependent, being a person with disability.
Rs.1, 00,000 where such dependent is a person with severe disability exceeding
80%
Where an assessee who is resident in India has, during the previous year, actually
paid any amount for the medical treatment of such disease or ailment
(b) for any member of a Hindu undivided family (HUF) , in case the assessee is a
Hindu undivided family (HUF),
the assessee shall be allowed a deduction of the amount actually paid or a sum of
forty thousand rupees (Rs.40,000), [ Rs. 60,000 for Senior Citizen]
whichever is less
Provided that no such deduction shall be allowed unless the assessee furnishes
with the return of income
Any amount paid in the previous year, out of the income chargeable to tax, by
way of interest on loan taken by him from any financial institution or any
approved charitable institution for the purpose of pursuing his higher education
shall be allowed in computing the total income
The Claim in respect of such Donation to the Prime Minister’s National Relief
Fund, the Chief Minister’s Relief Fund, or the Lieutenant Governor’s Relief Fund
will be admissible u/s 80G of the Income Tax Act,1961 on the basis of the
certificate issued by the Drawing and Disbursing Officer (DDO) / Employer in this
behalf.
- 10% of his total income towards payment of rent in respect of any furnished
or unfurnished accommodation occupied by him for the purposes of his own
residence,
- To the extent to which such excess expenditure does not exceed two
thousand rupees (Rs. 2000/-) per month or twenty-five percent ( 25%). of his total
income for the year, whichever is less.
[No Exemption is allowed to those who are in receipt of HRA & Claiming
Deduction U/s 10(13A)]
INDRECT TAX
Indirect Tax is referred to as the tax, which is paid by the taxpayer to the
government indirectly, charged on goods and services. Indirect taxes are
collected from someone or some organization other than the person or entity
that would normally be responsible for the taxes. The burden of tax can be shifted
to another person. Indirect tax regressive in nature. Tax evasion is hardly possible
because it is included in the price of goods and services.
April 30 - - - - 25 21 15 21/30
May 7 15 - - 6 - 21 15 21
June 7 - - 15 6 - 21 15 21
July 7 15 31 - 6 - 21 15 21
August 7 - - - 6 - 21 15 21
September 7 - 30 15 6 - 21 15 21/31
October 7 15 - - 6 25 21 15 21
November 7 - 30* - 6 - 21 15 21
December 7 - - 15 6 - 21 15 21
January 7 15 - - 6 - 21 15 21
February 7 - - - 6 - 21 15 21
*For Companies required to file report u/s 90E #e-Payment is mandatory for All assesseess w.e.f. 01-10-2014
Q1 June Jul-15
Q2 Sept Oct-15
Q3 Dec Jan-15
Q4 March May-15
Contribution
PF 12% of Basic+DA Employee
PF 12% of Basic+DA Employer
of which 8.33% or Max 541 Rs1250 for Pension Fund
EDLI 0.5% of Basic+DA or Max 32.50 Rs 75 Employer
ESIC 1.75% of Wages Employee
ESIC 4.75% of Wages Employer
Admin Charges
PF 1.1% of Basic+DA Employer
EDLI 0.01% of Basic+DA or Max Re 1.50 Employer
*New amounts effective Sept 1, 2014, as threshold for PF increased from ` 6500 to 15000
Form 16 / 16A Issuance Due Dates
Form 16 A
Q1 June Jul-30
Q2 Sept Oct-30
Q3 Dec Jan-30
Q4 March May-30
INTRODUCTION TO STRESS
INTRODUCTION
Stress is a part of day-to-day living of every individual. The college
students may experience stress in meeting the academic demands, people on the
job, business men may suffer stress to reach office in time and to complete the
projects on time and even the house hole ladies may experience stress in
managing the home affairs and to look for the maid servant. The reasons for the
stress differ from person to person. The stress people experience should not be
necessarily treated as harmful. An optimum amount of stress can always act as
an energizer or motivator and propel people to apply the efforts and complete the
work. But a high level of stress can be serious threat to the personality trails of
the individual and can cause physiological and social problems.
What is Stress?
Stress is the "wear and tear" our bodies experience as we adjust to our continually changing
environment; it has physical and emotional effects on us and can create positive or negative
feelings.
As we have seen, positive stress adds anticipation and excitement to life, and we all
thrive under a certain amount of stress. Deadlines, competitions, confrontations, and
even our frustrations and sorrows add depth and enrichment to our lives. Our goal is not
to eliminate stress but to learn how to manage it and how to use it to help us.
Insufficient stress acts as a depressant and may leave us feeling bored or dejected; on
the other hand, excessive stress may leave us feeling "tied up in knots." What we
We generally believe that the stress is caused by the external events and
the dynamics of the environment. But we need to emphasis the fact that the Stress is
caused by our reaction to the external environment. The manner in which we perceive
and understand the changes or the particular event creates same event can bring
happiness and cause stress in two different people depending upon how they react to it.
When students are asked to prepare a presentation, some may take it to the other
students may be perturbed by it for the fear of his weakness. So, Stress is our reaction
PRAMOD RAM UJAGAR TIWARI SAKET INSTITUTE OF MANAGEMENT 56
TAXATION
to external events and it can be positive or negative depending upon how we react, it is
the general wear and tear of the body machine that takes place due to extra demands
put on it.
Stress is the biggest killer in the Western world and the cause of huge
Increase well being in your daily life are within your reach –if you know how to go
about them.
anxiety. On one side stress provides the means to express talents and energies and
pursue happiness on the other side it can also cause exhaustion and illness, either
physical or psychological.
Definition of stress
● According to the father of stress of research, Hans Selye, “stress is the spice of life;
the absence of stress in death.
● Stress is defined as an adaptive response to an external situation that results in
physical, psychological and behavioral deviations for organizational participants.
● Stress is understood as an individual reaction to a disturbing factor in the
environment.
PRAMOD RAM UJAGAR TIWARI SAKET INSTITUTE OF MANAGEMENT 57
TAXATION
● Ivancevich and matteson define stress simply as “ the interaction of the individual
with the environment.
Remember that our main definition of stress is that stress is a condition or feeling
experienced when a person perceives that demands exceed the personal and social
resources the individual is able to mobilize. With this in mind, we can now look at how
you can manage all of the stresses that your career will bring From our definition, you
can see that there are three major approaches that we can use to manage stress;
● Action-oriented: In which we seek to confront the problem causing the stress, often
changing the environment or the situation;
● Emotionally-oriented: In which we do not have the power to change the situation, but we
can manage stress by changing our interpretation of the situation and the way we feel
about it; and
● Acceptance-oriented: Where something has happened over which we have no power
and no emotional control, and where our focus is on surviving the stress.
effective in their place. The section on Reducing Stress With Rational Thinking explains
powerful techniques for getting another perspective on difficult situations.
demands upon us and increase the resources we can mobilize; the emotionally oriented
techniques help us to adjustor perceptions of the situation; and the acceptance-oriented
techniques help us survive the situations that we genuinely cannot change.
took the relationship between stress and industry very seriously.
Levels of Stress
Eustress: Eustress denotes the presence of optimum level of stress in an individual,
which contributes positively to his performance. This may lead employees to new and
better ways of doing their jobs. In certain jobs such as sales, creativity a mild level of
stress contributes positively to productivity.
Distress: Distress denotes the presence of high level of stress in an individual, which
affects job performance adversely and creates many types of physical, psychological
and behavioral problems.
Symptoms of Stress
As stated earlier Stress is caused by or reaction to the external events and bring
about changes in our response and our general behavior. The presence of Stress can
be estimated by the analysis of certain symptoms an individual shows. These symptoms
can be divided into three different categories.
They are Feelings, Behavior and Physiology. When the individual experience Stress,
one or more of the following symptoms can be exhibited.
Feelings
● The individual becomes anxious become anxious about the outcomes and is
scared. The person feels that he has got something to loose or something wrong
will take place.
● In an anxious state the person does not want to be corrected or interrupted. He
looks out for other areas where he can forget about the stress-causing event for
a while . The person becomes irritable and moody.
● During high level of Stress the individual develops a negative frame of mind and
suffers from low self-esteem. The person loose faith in his capabilities and is
afraid of the failures. The individual does not have a focused approach and is not
able to concentrate and is involved in his own plans and thoughts.
● Physiological and Behavioral Changes
● Speech problems
● Impulsive Behavior
● Crying for no apparent reason
● Laughing in a high pitch and nervous tone of voice.
● Grinding of teeth
● Increasing smoking and use of drugs and alcohol.
● Being accident-prone
● Perspiration/ sweaty hands
Causes of Stress
Both positive and negative events in one’s life can be stressful. However major life
changes are the greatest contributors of stress for most people.
1. If people have to travel a lot and have to move from place to place, it can cause
stress.
2. Individual can also be under stress if they are about to enter some new
environment. They may be going to new colony. To a new college or they may be
joining a new organization.
3. Some events, which are generally once I a lifetime can also cause stress. The
social institutions of marriage or divorcé can cause stress. Pregnancy can also
generate Stress.
They are:
⮘ Time pressure
⮘ Competition
⮘ Financial problems
⮘ Noise
⮘ Disappointments
UNDERSTADING STRESS
Three potential sources of stress:
⮘ Environmental Factors
⮘ Organizational Factors
⮘ Individual Factors
Environmental Factors:
Economic uncertainty is created when there is a change in the business cycle.
That is when people become anxious about their security. This uncertainty not only
affects the stress level of the organization but also to design of the organisation. By the
coming up to the new innovations in the field of technology
like computers, robotics, automation etc. It has become a threat to many people, which
causes stress. This type of uncertainty is called Technology Uncertainty.
Organizational Factors:
There is no storage of factors within the organization that can cause stress.
These are categorized into:
❖ Task Demands
❖ Role Demands
❖ Interpersonal demands
❖ Organizational Demands
❖ Organizational Leadership
❖ Organization’s Life Stage
Task Demands: Task demands are factors related to a person’s job. They include the
design of the individual’s job (autonomy, task variety, degree of automation). Working
conditions, and the physical work layout. Working in an overcrowded room or in a visible
location where interruptions are constant can increase anxiety and stress
anxiety than graduates 33%, this can be considered as a positive stress of the
employees for the organization.
CHAPTER-5
Conclusion and Suggestions
CONCLUSIONS
❖ The employees of APIL are selected in a step by step procedure, only the best
are selected and the rest are screened out, the usual working hours are 8 to 10
hours a day, depending upon the work load. The work is assigned on equitable
basis. On achieving the targets, monetary incentives and perks are given.
❖ No medical camps are held, but medical reimbursement is given. The employees
are satisfied with the working environment; a friendly environment usually
prevails in the organization. The management maintains both formal and informal
relationship with the employees. There is low particicpation of employees in the
management decisions. The promotion policy and transfer policy is favorable to
the employees. If an employee is unable to complete the job he is given constant
back up’s.
❖ The management understands the various reasons for stress and plans different
techniques and implements it to reduce stress and increase employee moral.
The cost incurred on implementing the work stress management techniques is
considered to be cost effective. APIL considers work stress as a management
process.
❖ The different techniques are adopted to boost of the moral the employee and it is
achieved. Work stress management is considered to be profitable to the
organization. The employees have job satisfaction. The techniques adopted are
usually preplanned but in unavoidable cases they are instant. While planning and
implementing the different techniques the opinions of team leaders are also
❖ APIL the work stress management is being implemented from the past 3-4 yrs
and is successful in enhancing the employee morale. This can be seen in the
employee performance; the employee avoids absenteeism and is satisfied with
his job. The techniques so implemented have proved to be positive in nature.
The employees are surely benefited from work stress management. The more
the employee morale, the less the chances of leaving the organization, so this
reduces chances of leaving the organization. Yes, the different techniques
adopted boost up confidence of employee. The quality of performance is not
considered for vertical up graduation. The different techniques used are
innovative plans; they are not based on any set standards. The employees are
satisfied with the remuneration what they are paid.
SUGGESTIONS
amount of workload can be increased with the passage of time as they gain more
experience.
❖ It is recommended that the company should create a balance between timely
targets and distributed workload by allotting a piece of work to be competed in a
specified time. The time limit be proportionate with the work given i.e. time limit should
be neither too short not too long.
FINDINGS
❖ It has been found that 58% of the employees among the total employees in the
organization are undergoing stress and these are officers and asst. Managers.
❖ It has been found that the employees in the age group of 20-29 are facing more
health problems than the higher age headache. This is because the employees of
this age are undergoing more stress compare to higher age group due to factors like
work load, meeting targets and performance anxiety.
❖ It is observed that though the employees in the age group of 30-39 are facing stress
than the employees in the age group 40-49. Still they are able to maintain better
inter personal relationship with their peers, subordinates and superiors.
❖ It has been found that employees in the age group of 30-39 wanted a few changes
at work place to reduce the stress like timely targets, distributed work load and
periodic relaxation because they feel that it is too concentrated and the time to meet
these targets is highly insufficient.
❖ It is observed that 95% of the employees are comfortable with the working
environment in which they are working.
❖ It is observed that the 99% of employees agree that the work stress management
techniques will improve the morale of the employees.
❖ It has been found that most of the organization has the opinion to take into
consideration the employees while implementing the stress management techniques
taken by the HR dept.
Bibliography
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