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    RN Product Life Cycles Policy 11-18 212

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    Islenny Nuñez
    RN_Product_Life

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    © All Rights Reserved
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    RN Product Life Cycles Policy 11-18 212

    Uploaded by

    Islenny Nuñez
    60 views2 pages
    RN_Product_Life

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    RN_Product_Life_Cycles_Policy_11-18_212

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    RN_Product_Life

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    60 views2 pages

    RN Product Life Cycles Policy 11-18 212

    Uploaded by

    Islenny Nuñez
    RN_Product_Life

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    Application

    Product Life
    Cycle Policy
    In order to continue seeing increased value from your investment in the Omnitracs Roadnet Transportation Suite (RTS)
    software, we highly recommend our customers create an upgrade plan. This will allow you to reap even greater benefits
    from Omnitracs Roadnet Technologies continued investment in enhancing and developing our products. The product
    lifecycle is designed to communicate the support and development available for a version during the lifespan of that
    version. This policy is published to provide clear information for our customers to create an effective software upgrade plan.

    With the release of RTS 3.8.6, the chart below outlines our current lifecycle policy.

    Omnitracs Roadnet Transportation Suite Life Cycle Policy


    Version FULL SUPPORT LIMITED SUPPORT

    RTS 3.7.8 through 6/30/18 from 7/1/18 to 12/31/18

    RTS 3.7.9 through 9/30/18 from 10/1/18 to 3/31/19

    RTS 3.8.1 through 12/31/18 from 1/1/19 to 6/30/19

    RTS 3.8.2 through 3/31/19 from 4/1/19 to 9/30/19

    RTS 3.8.3 through 6/30/19 from 7/1/19 to 12/31/19

    RTS 3.8.4 through 9/30/19 from 10/1/19 to 3/31/20

    RTS 3.8.5 through 12/31/19 from 1/1/20 to 6/30/20

    RTS 3.8.6 through 3/31/20 from 4/1/20 to 9/30/20

    **If a customer requires extended support for older software versions, support can be arranged on a contractual basis.
    If interested, please email [email protected].

    Support Lifecycle Definitions


    FULL SUPPORT • 24x7 software support is available via phone, email and the internet
    • Software enhancement requests are accepted and considered for future release according to software
    enhancement policy
    • Software maintenance updates are released on a quarterly basis
    • Software “Hot Fixes” for critical items that directly impact business are available as needed
    • Software version is fully supported by both Support and Development
    • Software version is available for download from Support Portal
    • New mobile device certifications are considered for the version
    • New map vendor data is accepted for the version

    LIMITED SUPPORT • 24x7 software support is available via phone and email
    • The latest software update for the version is available on the Roadnet website
    • A direct software upgrade path is available to the current fully-supported software version
    • Roadnet will consider a “hot fix” for software issues only with direct, negative impact on business operations.
    Urgency and impact will be jointly determined by Roadnet and Customer
    • Software version is available upon request from Customer Service
    • New map vendor data is accepted for the version
    Software updates for the supported versions are released on a per quarter basis. For a software defect that has a
    direct, negative impact on business operations and a viable work-around does not exist, Roadnet Technologies
    may provide a software “Hot Fix” in the current supported software version running in the customer environment.

    Omnitracs Roadnet Technologies will release a new RTS software version on a quarterly basis. Each quarterly
    software release will be fully supported for 18 months with limited support for an additional 6 months. All
    quarterly releases will contain new and enhanced software features, as well as, any software updates.

    RouteNet map versions supported:


    The RouteNet version is assigned to newly built map data. Roadnet will only support RouteNet v8 for any newly
    released updates on the Omnitracs Roadnet Transportation Suite.

    GIS Vendor map data is processed quarterly by Omnitracs Roadnet Technologies. Customers purchasing
    maps receive the latest vendor data available to Omnitracs Roadnet Technologies.

    MobileCast Devices:
    MobileCast handheld devices and smartphones that have been discontinued by the manufacturer will continue
    to have MobileCast software supported if Omnitracs Roadnet Technologies supports the MobileCast application
    version indicated for the device. However, due to technological advances, we cannot guarantee replacements for
    discontinued devices or certification for all devices on all versions. MobileCast customers are strongly encouraged
    to contact Customer Service prior to upgrading. Additionally you may visit https://customer.omnitracs.com/
    devicelist/rts.html to see the latest devices supported by Omnitracs Roadnet Technologies.

    About Omnitracs, LLC


    Omnitracs, LLC is a global pioneer of trucking solutions for all business models. Omnitracs’ more than 1,000
    employees deliver software-as-a-service-based solutions to help more than 12,000 customers manage nearly
    1,100,000 assets in more than 70 countries. The company pioneered the use of commercial vehicle telematics
    thirty years ago and serves today as a powerhouse of innovative, intuitive technologies. Omnitracs transforms the
    transportation industry through technology and insight, featuring best-in-class solutions for compliance, safety and
    security, productivity, telematics and tracking, transportation management (TMS), planning and delivery, data and
    analytics, and professional services.

    Learn how you can use our applications,


    717 N. Harwood Street
    platforms, and services to reduce costs,
    Suite 1300
    increase profitability, and stay competitive. Dallas, Texas 75201
    Visit www.omnitracs.com and let us show you U.S.A.
    how you can save time and money. (800) 348-7227
    www.omnitracs.com

    © 2015-18 Omnitracs, LLC. All rights reserved. Omnitracs is a trademark of Omnitracs, LLC. All other trademarks are the property of their respective owners. Omnitracs
    endeavors to ensure that the information in this document is correct and fairly stated, but Omnitracs is not liable for any errors or omissions. Published information may not
    be up to date, and it is important to confirm current status with Omnitracs. (11/18)

    www.omnitracs.com

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