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Accessed Jul 12 2018

The documents discuss various aspects of the restaurant industry, including trends in full-service restaurants in the Philippines and the rise of the restaurant industry in India. Several documents focus on the importance of customer satisfaction, service quality, and food quality on customer retention and loyalty. Quantitative and qualitative methods for measuring customer satisfaction and service quality are also reviewed.

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Raymund Gatoc
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37 views2 pages

Accessed Jul 12 2018

The documents discuss various aspects of the restaurant industry, including trends in full-service restaurants in the Philippines and the rise of the restaurant industry in India. Several documents focus on the importance of customer satisfaction, service quality, and food quality on customer retention and loyalty. Quantitative and qualitative methods for measuring customer satisfaction and service quality are also reviewed.

Uploaded by

Raymund Gatoc
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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http://customersthatstick.com/blog/customer-service-techniques/5-principles-for-great-restaurant-
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https://www.emeraldinsight.com/doi/abs/10.1108/09596111311301621

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https://www.sciencedirect.com/science/article/pii/S0278431909001601

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Singh, Harkirampal (2006). The Importance of Customer Satisfaction


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RE_REVIEW [accessed Jul 12 2018].

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https://research-methodology.net/concepts-of-customer-services-and-customer-satisfaction-
introduction/

https://www.splendidtable.org/story/filipino-food-a-cuisine-of-many-influences

http://www.innovativejournal.in/index.php/ijbm/article/view/1162/873

https://blog.socialcops.com/academy/resources/guide-quantifying-qualitative-data/
http://web.deu.edu.tr/baykasoglu/madm_newproductpricing.pdf - IMPORTANT

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