1/23/2020

Origin of
DAY Reported On Article Division Colour Size MRP
Product

Sparx
51 12/3/2019 SS-103 In-house Black 9 586
Sandal

51 12/3/2019 SL-127 Sparx Shoe In-house Pink blue 4 903

Sparx
47 12/7/2019 SS-202 In-house Olive Yellow 8 549
Sandal

Sparx
43 12/11/2019 SS-433 In-house Black/Red 7 569
Sandal

Sparx
41 12/13/2019 SS-483 Sandal In-house Olive/Yellow NA 775

35 12/19/2019 SM-519 Sparx Shoe Outsource Navy Royal Blue 8 1041

Sparx
31 12/23/2019 SS-453 In-house Blue/Grey 10 698
Sandal

30 12/24/2019 SM-438 Sparx Shoe In-house Camel NA 1049

29 12/25/2019 SM-9017 Sparx Shoe In-house Black/ Red 9 1143

Sparx Running
24 12/30/2019 Shoes Sparx Shoe NA NA NA 740

22 1/1/2020 BM-1057 Boston Black 10 1675

19 1/4/2020 Sl-567 Sparx Shoe Grey Sea Greeen 7 1199

19 1/4/2020 BM-1053 Boston Black 10 1749

22 1/1/2020 BM-1045 Boston Import Tan 6 1749

22 1/1/2020 SM-209 Sparx Shoe In-house Black 7 1899

22 1/1/2020 SM-451 Sparx Shoe Import White 9 2399

22 1/1/2020 SM-339 Sparx Shoe Import Blue/White 9 2299

21 1/2/2020 MJ-1311 mj Outsource Copper 4 599

21 1/2/2020 BM-105 Boston Outsource Blk 8 1675

21 1/2/2020 SM-266 Sparx Shoe Import BKOR 10 1749

20 1/3/2020 SM-469 Sparx Shoe Import BKRD 10 1049

20 1/3/2020 BM-368 Boston Outsource Black 8 1399

20 1/3/2020 BM-1058 Boston Import Brown 9 1749

17 1/6/2020 SM-446 Sparx Shoe NA Black/White 10 2499

17 1/6/2020 SM-421 Sparx Shoe In-house Black/Red 10 999

17 1/6/2020 BM-300 Boston Outsource Navy 10 1899

17 1/6/2020 SM-302 sparx shoe NA N blue/Red 10 1799

17 1/6/2020 SM-393 Sparx shoe NA Black/Red 7 1849

17 1/6/2020 BM-1054 Boston Import Tan 9 1649

17 1/6/2020 SM-339 Sparx Shoe NA Blue/White 9 2199

17 1/6/2020 BM-1053 Boston Import BLACK/BLACK 10 1749

17 1/6/2020 BM-1054 Boston Import Black/Black 7 1649

27 12/27/2019 SM-487 Sparx Shoe NA T.Blue/Honey 10 1699

18 1/5/2020 PUB-21 Flite NA Grey/Pink 5 349.5

16 1/7/2020 SK-78 Sparx Shoe In-house Red/Black 13 749

18 1/5/2020 SM-608 Sparx Shoe NA Black/Grey 10 549

18 1/5/2020 BM_356 Boston Import Tan 7 1249

18 1/5/2020 PLM-617 Boston Import Black 9 949

17 1/6/2020 PUB-702 Flite NA Cream/Copper 7 499.5

17 1/6/2020 SL-153 Sparx Shoe In-house Navy/Pink 7 999

20 1/3/2020 MJ-616 MJ NA Black/Mehroon 7 499

17 1/6/2020 SL-133 Sparx Shoe In-house N.Blue/Pink 6 699

16 1/7/2020 SM-376 Sparx Shoe In-house N. Blue/FL orange 10 1299

N.Blue/Neon
16 1/7/2020 SM-614 Sparx Shoe NA 7 1049
orange

16 1/7/2020 PUL-65 Flite PU In-house Red 4 274.5

16 1/7/2020 BM-298 Boston Import Tan 7 1899

16 1/7/2020 BM-1053 Boston Import Black/Black 8 1749

18 1/5/2020 BM-1032 Boston Import Black 10 1699

16 1/7/2020 PLM-561 MJ Import Black 7 799

16 1/7/2020 BM-483 Boston Import Black/Neon Green 10 1499

16 1/7/2020 SM-387 Sparx Shoe Import Grey/D. Grey 10 2399

15 1/8/2020 SL-144 Sparx Shoe Import Blue 6 899

16 1/7/2020 SM-444 Sparx Shoe In-house N.blue/R. blue 8 2199

15 1/8/2020 SM-451 Sparx Shoe NA Olive/White 8 2399

15 1/8/2020 SM-427 Sparx Shoe Import Blue 10 1399

14 1/9/2020 BM-1058 Boston NA Tan 10 1799

14 1/9/2020 MJ-1338 MJ Import Blue 8 925

15 1/8/2020 MJ-1228 MJ Import Blue 5 1299

14 1/9/2020 BM-1061 Boston Import Brown 10 1875

14 1/9/2020 BM-1054 Boston Import Black/Black 9 1649

14 1/9/2020 BM-361 Boston Import Black/Black 7 1399

14 1/9/2020 BM-1053 Boston Import Black/Black 7 1749

14 1/9/2020 SM-7005 Sparx Shoe NA Blue 10 1899

14 1/9/2020 SSM-01 Sparx Shoe In-house BLACK 10 399.5

13 1/10/2020 BM-1054 Boston Import Tan 6 1649

13 1/10/2020 SM-341 Sparx Shoe NA Black/White 9 1299

13 1/10/2020 SM-444 Sparx Shoe NA Black/Orange 9 2199

13 1/10/2020 SM-322 Sparx Shoe Import Black/Grey 7 999

13 1/10/2020 BM-1056 Boston Import Tan 9 1775

13 1/10/2020 SM-463 Sparx Shoe Import N. blue/White 11 2249

13 1/10/2020 SM-421 Sparx Shoe In-house T. blue/silver 9 1049

12 1/11/2020 BM-341 Boston Outsource Brown 9 1299

12 1/11/2020 SM-352 Sparx Shoe In-house Black/red 8 2499

12 1/11/2020 BM-341 Boston Outsource Tan 9 1299

12 1/11/2020 BM-1041 Boston Import Tan 10 1775

12 1/11/2020 SM-450 Sparx Shoe In-house N blue/R. Blue 11 2399

12 1/11/2020 PUG-501 Flite In-house Brown/Brown 8 299.5

12 1/11/2020 SFG-2085 Sparx Fab. Outsource Tan 10 649.5

12 1/11/2020 BM-1057 Boston Import Black/Black 6 1675

12 1/11/2020 MJ-692 MJ Import Wine 6 499

11 1/12/2020 SM-350 Sparx Shoe NA Black/S. blue 9 2399

11 1/12/2020 MJ-688 MJ Import Black/Black 5 725

12 1/11/2020 SL-564 Sparx Shoe NA Pink 6 849

11 1/12/2020 BM-345 Boston Import Brown/Brown 8 1499

10 1/13/2020 BM-330 Boston Import Black 6 1299

10 1/13/2020 BM-1053 Boston Import Black/Black 8 1749

10 1/13/2020 BM-1033 Boston Import Brown 9 1675

10 1/13/2020 MJ-1310 MJ Import Olive 7 599

10 1/13/2020 BM-290 Boston Import Dark tan 10 1699

8 1/15/2020 SM-382 Sparx Shoe In-house C.grey/Black 10 1599

8 1/15/2020 MJ-1311 MJ Import Copper 4 599

8 1/15/2020 SM-394 Sparx Shoe Import White/Black 8 1899

11 1/12/2020 BM-1041 Boston Import Black 6 1775

9 1/14/2020 MJ-1257 MJ Import Brown 5 499

9 1/14/2020 BM-1017 Boston Import Tan 9 1599

Reported Complaint
Sale P. Inv. No. Invoice Date Channel Purchased From
After Source

Online
616 180 36C0002533213920 E Mail
6/6/2019 Consumer Kajani Exim India LLP
Online styleshore eMarketing
949 12 QNJJ-91309 E Mail
11/21/2019 Consumer Pvt Ltd

Online Garg Trading

549 57 FACX4F2000016996 E Mail Consumer corporation
10/11/2019

Online Garg Trading

569 4 FACX4F2000028084 E Mail Consumer corporation
12/7/2019
Online
775 48 FABMUN2000047164 E Mail Consumer Viraj Enterprises
10/26/2019
Online
1041 74 FAA8PN2000180472 E Mail AB Enterprises
10/6/2019 Consumer
Online
733 61 XNBX-74702 E Mail Viraj Enterprises
10/23/2019 Consumer
Online
949 76 FAAAB32000037785 E Mail Viraj Enterprises
10/9/2019 Consumer
Online
1349 274 FAA211900101570 E Mail
3/26/2019 Consumer Kajani Exim India LLP

Online Tech-Connect Retail

740 432 FAAAWR1903313273 E Mail Consumer Private Limited
10/24/2018
Retail
1475 67 R0780----5187 Store Staf Consumer Shalimar Bagh
10/26/2019
Retail
1199 53 R326----6526 Store Staf Consumer Sec 3 Rohini
11/12/2019
1399 64 R326-----6219 Retail
Store Staf Consumer Sec 3 Rohini
11/1/2019
Retail
874.5 115 R393----3542 E Mail Ratlam
9/8/2019 Consumer
Retail
1699 1 R323----6209 E Mail Consumer ludiana
12/31/2019
Retail
2399 48 R383-----7188 E Mail Guna,Punjab
11/14/2019 Consumer
Retail
1149.5 5 R428----5991 E Mail Chindwara
12/27/2019 Consumer
Retail BM industries,
299.5 60 F013----2791 E Mail
11/3/2019 Consumer Franchise
Retail
1475 3 R317-----1357 E Mail Sikar
12/30/2019 Consumer
Retail
1749 27 R001----0071 E Mail Rajouri Garden
12/6/2019 Consumer
Retail
1049 70 R022----4069 E Mail Consumer Adarsh Nagar
10/25/2019
Retail
1399 52 R277----7541 E Mail Consumer Munirka
11/12/2019
Retail
1749 46 R275----6235 E Mail Jaipur
11/18/2019 Consumer
Retail
2136.62 39 R392-----8160 E Mail Mandsaur
11/28/2019 Consumer
Retail
999 12 R378----1496 E Mail Amritsar
12/25/2019 Consumer
Retail
949.5 44 R384---8739 E Mail Indore
11/23/2019 Consumer
Retail
899.5 14 R087---5569 E Mail Valsad
12/23/2019 Consumer
Retail
1649 67 R296---8783 E Mail Consumer Vasundhra
10/31/2019
Retail
1649 35 R303----3267 E Mail Moga
12/2/2019 Consumer
Retail
1099.5 12 R268----9182 E Mail Kota
12/25/2019 Consumer
Retail
1749 37 R270---7349 E Mail Neb Sarai
11/30/2019 Consumer
Retail
1649 49 R204---0752 E Mail Taran Taran
11/18/2019 Consumer
Retail
1699 49 R286----8149 E Mail Shora khoti
11/8/2019 Consumer
Retail
349.5 17 R025----0607 E Mail Consumer Chanderlok
12/19/2019
Retail
749 57 R014----8013 Store Staf Consumer Rohini
11/11/2019
Retail
549 19 R405----7316 E Mail Dhuri Dhuri
12/17/2019 Consumer
Retail
1249 49 R406-----3799 E Mail kishanganj
11/17/2019 Consumer
Retail
949 87 R406-----3138 E Mail kishanganj
10/10/2019 Consumer
Retail
499.5 18 R156-----8737 E Mail Bharatpur
12/19/2019 Consumer
Retail
999 90 R174----5370 E Mail Consumer Rohini
10/8/2019
Retail
499 38 R317-----0010 E Mail Sikar
11/26/2019 Consumer
Retail
699 65 R053----8469 E Mail Karnal
11/2/2019 Consumer

Retail
1299 56 R150------6750 E Mail Vasundhara
11/12/2019 Consumer
Retail
843.15 11 R423-----5254 E Mail Betul
12/27/2019 Consumer
Retail
274.5 38 R220----1492 E Mail Sambhal
11/30/2019 Consumer
Retail
1699 69 R219----6231 E Mail vasundhara
10/30/2019 Consumer
Retail
1749 16 R389---9538 E Mail Sarita vihar
12/22/2019 Consumer
Retail
849.5 104 R063-----4460 E Mail Consumer Rohini
9/23/2019
Retail
799 54 R012-----8299 E Mail Purnea
11/14/2019 Consumer
Retail
1159.2 95 R266----5390 E Mail Hasanpur
10/4/2019 Consumer
Retail
1199.5 64 R115-----5972 E Mail Gumti no. 5 kanpur
11/4/2019 Consumer

Retail
899 38 R277----8119 E Mail Munrika
12/1/2019 Consumer
Retail
2199 30 R349----3209 E Mail Halwatmau
12/8/2019 Consumer
Retail
2399 66 R321----7248 E Mail Panchkula
11/3/2019 Consumer
Retail
1399 10 R002----8826 E Mail Patna
12/29/2019 Consumer

Retail
1799 87 R006----5204 E Mail Nangloi
10/14/2019 Consumer
Retail
925 22 R044----6120 E Mail Badarpur
12/18/2019 Consumer
Retail
649.5 179 R393---2385 E Mail Ratlam
7/13/2019 Consumer
Retail
1875 39 R320----8959 E Mail Consumer Kotkapura
12/1/2019
Retail
1649 109 R001---4291 E Mail Rajouri garden
9/22/2019 Consumer
Retail
1399 21 R123----3955 E Mail Rohini sec-7
12/19/2019 Consumer
Retail
1749 43 R303---3022 E Mail Moga
11/27/2019 Consumer
Retail
1899 44 R303----2992 E Mail Moga
11/26/2019 Consumer
Retail
399.5 71 R268----7395 E Mail Kota
10/30/2019 Consumer

Retail
1400.5 66 R262----7590 E Mail Consumer Jaipur
11/5/2019
Retail
649.5 16 R262----9426 E Mail Jaipur
12/25/2019 Consumer
Retail
1999 79 R025----D1ZU E Mail sirsa
10/23/2019 Consumer
Retail
999 49 R384-----8703 E Mail Indore
11/22/2019 Consumer
Retail
1775 54 R080---2852 E Mail Gurdaspur
11/17/2019 Consumer
Retail
2249 12 R317----1331 E Mail Sikar
12/29/2019 Consumer
Retail
1049 4 R281---0045 E Mail Consumer Jaipur
1/6/2020
Retail
1299 13 R288----5172 E Mail Rohtak
12/29/2019 Consumer
Retail
1349.5 17 R279---9399 E Mail Consumer Azamgarh
12/25/2019
Retail
1207.46 21 R266----7373 E Mail Gurgaon
12/2/2019 Consumer
Retail
1775 41 R317----0177 E Mail Sikar
11/30/2019 Consumer
Retail
2399 52 R128----7495 E Mail Jaipur
11/18/2019 Consumer

Retail
299.5 77 R198----5457 E Mail Patila
10/26/2019 Consumer
Retail
519.99 12 R435----6356 E Mail Mumbai
12/30/2019 Consumer
Retail
1474 30 R467----0372 E Mail Mathura
12/12/2019 Consumer
Retail
499 34 R435----5884 E Mail Mumbai
12/8/2019 Consumer
Retail
1923.76 13 R409-----9143 E Mail Jodhpur
12/30/2019 Consumer
Retail
725 35 R123---3405 E Mail Rohini
12/8/2019 Consumer
Retail
849 18 R411----6236 E Mail Shamli
12/24/2019 Consumer
Retail
1499 161 R174---3621 E Mail Dwarka
8/4/2019 Consumer

Retail
1085.84 55 R429---7456 E Mail Bhopal
11/19/2019 Consumer
Retail
1749 60 R175---2304 E Mail bijnor
11/14/2019 Consumer
Retail
1005 97 R429---7456 E Mail Bhopal
10/8/2019 Consumer
Retail
299.5 27 R312----8085 E Mail Tikri border
12/17/2019 Consumer
Retail
750 344 R354----1641 E Mail Bhopal
2/3/2019 Consumer

Retail
1599 29 R006---7267 E Mail Consumer Nangloi
12/17/2019
Retail
299.5 28 R393----5746 E Mail Bhopal
12/18/2019 Consumer
Retail
1899 65 R442----4433 E Mail Kiccha
11/11/2019 Consumer
Retail
1775 63 R340----8721 E Mail Lucknow
11/10/2019 Consumer
Retail
499 22 R384----9808 E Mail Bhopal
12/23/2019 Consumer
Retail
799.5 44 R268----8458 E Mail Kota
12/1/2019 Consumer
Customer
DBR/ DBKA Area Contact Number/Email
Name

TA NA [email protected]

DL Shivani Gupta [email protected]

DL vokil kumar [email protected]

Sudarshan
DL [email protected]
Mahajan

Abhishek
HR Mungekar [email protected]

DL Ravi [email protected]

HR Raj Rajpal [email protected]

Deepak
HR [email protected]
Dhawan
Maneesh
HD [email protected]
Sharm

TA [email protected]

DL Punit 9015034406

DL

DL

PB MP

MP

PB

MP

MP

RJ

DL

DL
DL

DL

MP

PB

MP

GJ

UP

PB

RJ

DL

PB

DL

DL

DL

PB

RJ

RJ

RJ

DL

RJ

HR

DL

MP

UP

up

DL
DL

Bihar

HR

UP

DL

UP

HR

Bihar

DL

DL

Mp

PB

DL

DL

PB

PB

RJ

RJ

RJ

HR

Mp

PB

RJ

RJ

HR
up

HR

RJ

Rj

PB

MH

Up

MH

RJ

Dl

UP

Dl

MP

Up

Mp

Hr

Mp

Dl

Mp

Up

Up

MP

Rj
Problem Description Problem for Analysis Un/Justified

NA INCOMPLETE INFO. Unjustified

Upper damage MATERIAL DEFECT Unjustified

Pasting issues PASTING/ASSEMBLY/FABRICATION DEFECT Unjustified

Material issue MATERIAL DEFECT Unjustified

Cracking issue OTHER MFG DEFECT Justified

Tongue detached OTHER MFG DEFECT Justified

Stiching issue OTHER MFG DEFECT Justified

Upper material crack porb MATERIAL DEFECT Unjustified

NA INCOMPLETE INFO. Unjustified

Material issue MATERIAL DEFECT Unjustified

Sole Crake MATERIAL DEFECT Justified

Material issue MATERIAL DEFECT Justified

Sole Crake MATERIAL DEFECT Justified

Buckle removal OTHER MFG DEFECT Justified

Want to replace color Justified

Pasting open in toe aea OTHER MFG DEFECT Justified

Pasting open OTHER MFG DEFECT Justified

Upper Crack OTHER MFG DEFECT Justified

Pasting open OTHER MFG DEFECT Justified

Color Removal WEAR & TEAR Justified

Material damage WEAR & TEAR Justified

Pasting open WEAR & TEAR Justified

Sole cracked prob WEAR & TEAR Justified

Outsole Damage WEAR & TEAR Justified

Upper Damage WEAR & TEAR Justified

Upper torned MATERIAL DEFECT justified

Upper Torned MATERIAL DEFECT Justified

Bond open OTHER MFG DEFECT Justified

sole cracked prob WEAR & TEAR Justified

Bond open OTHER MFG DEFECT Justified

Sole cracked prob WEAR & TEAR Justified

Sole cracked prob WEAR & TEAR Justified

upper lining damage WEAR & TEAR Justified

Stitching problem OTHER MFG DEFECT Justified

upper damage MATERIAL DEFECT Justified

colour fade MATERIAL DEFECT Justified

Stitching problem OTHER MFG DEFECT Justified

Upper crack MATERIAL DEFECT Justified

stitching problem OTHER MFG DEFECT Justified

upper lining torned WEAR & TEAR Justified

stirching problem WEAR & TEAR Justified

sole problem WEAR & TEAR Justified

sole crack problem WEAR & TEAR Justified

Stitching problem OTHER MFG DEFECT Justified

Material peel of MATERIAL DEFECT Justified

Damage socks MATERIAL DEFECT Justified

sole crack problem MATERIAL DEFECT Justified

sole crack problem WEAR & TEAR Justified

upeer peel of MATERIAL DEFECT Justified

upper torned MATERIAL DEFECT Justified

Material peel of MATERIAL DEFECT Justified

Stitching problem OTHER MFG DEFECT Justified

Pasting problem OTHER MFG DEFECT Justified

material cut WEAR & TEAR Justified

Material problem WEAR & TEAR Justified

sole crack problem REPAIR/OS/IN Justified

Bonding problem PASTING/ASSEMBLY/FABRICATION DEFECT Justified

Bonding problem PASTING/ASSEMBLY/FABRICATION DEFECT Justified

sole crack problem WEAR & TEAR Justified

material failure MATERIAL DEFECT Justified

Socks damaged WEAR & TEAR Justified

sole crack problem WEAR & TEAR Justified

stitching problem WEAR & TEAR Justified

upper torned WEAR & TEAR Justified

sole crack problem WEAR & TEAR Justified

material failure MATERIAL DEFECT Justified

Material torned MATERIAL DEFECT Justified

Material torned MATERIAL DEFECT Justified

Bonding problem OTHER MFG DEFECT Justified

Stitching problem OTHER MFG DEFECT Justified

Upper damage MATERIAL DEFECT Justified

Upper cut WEAR & TEAR Justified

Eyestay unstitched OTHER MFG DEFECT Justified

Material damaged MATERIAL DEFECT Justified

material crack MATERIAL DEFECT Justified

material problem MATERIAL DEFECT Justified

Starp problem OTHER MFG DEFECT Justified

Insole problem OTHER MFG DEFECT Justified

Bonding problem OTHER MFG DEFECT Justified

Material peel of MATERIAL DEFECT Justified

Material failure,Bonding problem OTHER MFG DEFECT Justified

Sole crack problem MATERIAL DEFECT Justified

Material problem MATERIAL DEFECT Justified

Material torned MATERIAL DEFECT Justified

Material peel of MATERIAL DEFECT Justified

Sole material crack WEAR & TEAR Justified

Sole crack WEAR & TEAR Unjustified

strap break WEAR & TEAR Justified

Material peel of WEAR & TEAR Unjustified

Material problem WEAR & TEAR Justified

Strap break WEAR & TEAR Justified

Material problem WEAR & TEAR Justified

Material peel of MATERIAL DEFECT Justified

Bonding open OTHER MFG DEFECT Justified

Sole crack WEAR & TEAR Justified

Remark if any Action Date Action

Customer didn't respond for further

Ask for pics 12/6/2019 action

Ask for seller 12/3/2019 Asked to approach Seller only

Unauthorized seller> As customer is sendlindg lot of mail

12/11/2019 Customer didn'taction
respond for further
we are following the DBKA Steps for this complaint>
customer is ok for 50% Claim as per telephonic descusion

Unauthorized seller> Ask for seller> Customer refused

>following the DBkA steps> HOD Approval> sent the mail 12/12/2019 Customer didn'taction
respond for further
to the customer for send courier> got a mail from a
customer that he doesn't have time to send a courier

Flipkart denied for the refund> ask for the ac details>

details recived> pending from seller end 12/13/2019 Claim as per Policy

Ask for Seller 12/19/2019 Asked to approach Seller only

Providing 75% Claim as a special case> pending from seller 11/23/2019 Claim ofered out of the Policy
end> Refunded on 28/12/2019

Ask for the pics> accidental damage 12/24/2019 Not to be entertained

Ask for the Pics 12/31/2019Customer didn't respond for further action

Out of warrenty 12/31/2019 Not to be entertained

1/3/2020 Claim as per Policy

1/4/2020 Claim as per Policy

1/4/2020 Claim ofered out of the Policy

1/6/2020

1/6/2020

1/6/2020 Claim as per Policy

1/6/2020 Claim as per Policy

1/6/2020 Claim as per Policy

1/6/2020 Claim as per Policy

1/6/2020 Claim as per Policy

1/6/2020 Not to be entertained

1/6/2020 Claim as per Policy

1/6/2020 Claim as per Policy

1/6/2019 Claim as per Policy

1/6/2020 Claim as per Policy

1/6/2020 Claim as per Policy

1/6/2020 Claim as per Policy

Approved from kaushik sir 1/6/2020 Claim ofered out of the Policy

1/6/2020 Claim as per Policy

1/6/2020 Claim as per Policy

1/6/2020 Claim as per Policy

1/6/2020 Claim as per Policy

Claim approved of 75% as per CI suggestion 1/6/2020 Claim as per CI consideration

1/6/2020 Claim as per Policy

1/7/2020 Claim as per Policy

1/7/2020 Claim as per Policy

1/7/2020 Claim as per Policy

1/7/2020 Claim as per Policy

1/7/2020 Claim as per Policy

1/7/2020 Not to be entertained

1/7/2020 Claim as per Policy

1/7/2020 Claim as per Policy

1/8/2020 Claim as per Policy

1/8/2020 Claim as per Policy

1/8/2020 Claim as per Policy

1/8/2020 Claim as per Policy

1/8/2020 Claim as per Policy

1/8/2020 Not to be entertained

1/8/2020 Claim as per Policy

1/8/2020 Not to be entertained

1/8/2020 Claim as per Policy

1/9/2020 Claim as per Policy

1/9/2020 Claim as per Policy

1/9/2020 Claim as per Policy

1/9/2020 Claim as per Policy

1/10/2020 Given to OS for Repair

1/10/2020 Claim as per Policy

1/10/2020 Not to be entertained

1/10/2020 Claim as per Policy

1/10/2020 Not to be entertained

1/10/2020

1/10/2020 Claim as per Policy

Approved by kaushik sir 100% claim 1/10/2020 Claim ofered out of the Policy

1/10/2020

1/11/2020 Claim as per Policy

1/11/2020 Claim as per Policy

1/11/2020 Not to be entertained

1/11/2020 Claim as per Policy

1/11/2020 Claim as per Policy

1/11/2020 Claim as per Policy

1/11/2020 Claim as per Policy

1/11/2020 Claim as per Policy

1/11/2020 Claim as per Policy

1/11/2020 Claim as per Policy

1/11/2020 Claim as per Policy

100% approved from kaushik sir 1/11/2019 Claim ofered out of the Policy

1/13/2020 Not to be entertained

1/13/2020 Claim as per Policy

1/13/2020 Claim as per Policy

1/13/2020 Claim as per Policy

1/13/2020 Claim as per Policy

1/13/2020 Claim as per Policy

1/13/2020 Claim as per Policy

1/13/2020 Not to be entertained

Approved 100% by kaushik sir 1/14/2020 Claim ofered out of the Policy

1/14/2020 Claim as per Policy

1/14/2020 Not to be entertained

1/14/2020 Claim as per Policy

1/14/2019 Not to be entertained

1/15/2020 Claim as per Policy

1/15/2020

1/15/2020 Claim as per Policy

1/15/2020 Claim as per Policy

1/15/2020 Claim as per Policy

100% approval from kaushik sir 1/15/2020 Claim ofered out of the Policy
Time Taken
Resolved On Closure Call Status/Feedback for Closure

12/6/2019 Complaint Closed 0

12/3/2019 Complaint Closed 0

12/16/2019 Complaint Closed 0

12/16/2019 Complaint Closed 0

10/24/2019 Complaint Closed 0

12/19/2019 Complaint Closed 0

12/28/2019 Complaint Closed 0

12/24/2019 Complaint Closed 0

12/31/2019 Complaint Closed 0

12/31/2019 Complaint Closed 0

1/3/2020 Complaint Closed 0

1/4/2020 Complaint Closed 0

1/4/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2019 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/6/2020 Complaint Closed 0

1/7/2020 Complaint Closed 0

1/7/2020 Complaint closed 0

1/7/2020 Complaint closed 0

1/7/2020 Complaint Closed 0

1/7/2020 Complaint Closed 0

1/7/2020 Complaint Closed 0

1/7/2020 Complaint Closed 0

1/7/2020 Complaint Closed 0

1/7/2020 Complaint Closed 0

1/8/2020 Complaint Closed 0

1/8/2020 Complaint Closed 0

1/8/2020 Complaint Closed 0

1/8/2020 Complaint Closed 0

1/8/2020 Complaint Closed 0

1/8/2020 Complaint Closed 0

1/8/2020 Complaint Closed 0

1/8/2020 Complaint Closed 0

1/8/2020 Complaint Closed 0

1/9/2020 Complaint Closed 0

1/9/2020 Complaint Closed 0

1/9/2020 Complaint Closed 0

1/9/2020 Complaint Closed 0

1/10/2020 Complaint Closed 0

1/10/2020 Complaint Closed 0

1/10/2010 Complaint Closed 0

1/10/2020 Complaint Closed 0

1/10/2020 Complaint Closed 0

1/10/2020 Complaint Closed 0

1/10/2020 Complaint Closed 0

1/11/2020 Complaint Closed 0

1/11/2020 Complaint Closed 0

1/11/2020 Complaint Closed 0

1/11/2020 Complaint Closed 0

1/11/2020 Complaint Closed 0

1/11/2020 Complaint Closed 0

1/11/2019 Complaint Closed 0

1/11/2019 Complaint Closed 0

1/11/2020 Complaint Closed 0

1/11/2020 Complaint Closed 0

1/11/2020 Complaint Closed 0

1/11/2020 Complaint Closed 0

1/13/2020 Complaint Closed 0

1/13/2020 Complaint Closed 0

1/13/2020 Complaint Closed 0

1/13/2020 Complaint Closed 0

1/13/2020 Complaint Closed 0

1/13/2020 Complaint Closed 0

1/13/2020 Complaint Closed 0

1/13/2020 Complaint Closed 0

1/14/2020 Complaint Closed 0

1/14/2020 Complaint Closed 0

1/14/2020 Complaint Closed 0

1/14/2020 Complaint Closed 0

1/14/2020 complaint Closed 0

1/15/2020 Complaint Closed 0

1/15/2020 Complaint Closed 0

1/15/2020 Complaint Closed 0

1/15/2020 Complaint Closed 0

1/15/2020 Complaint Closed 0

0
0
0
0
0
Division Origin of Reported
DAY Reported On Article Color Size MRP Sale P.
Product After

1
8/5/2019 BM 1047 Boston Import Black 8 1749 1749 125
1 8/12/2019 M 1318 MJ Import Beige 8 1325 1222 120
1 8/22/2019 SM 434 Sparx ShoeImport N.blue/whi 10 2499 1999 190
1
8/3/2019 SM 379 Sparx ShoeIn-house Blue 1400 1260 141

Total Complaint
Twitter 4
Facebook 1
Instagram 1
Problem
Invoice Channel Complain Purchase Customer Contact
Inv. No. Area Descripti Vendor
Date t Source d From Name Number/Email on

(01920R094/2/2019 E Mail Retail Con Shankar R DL Sole pasting prob

(01920R27 ### E Mail Retail Con Munirka DL Megha shu 8076034270 Sole cracked prob
(01819R32 ### E Mail Retail Con Rohini Sec.DL Raj monu Upper damage

(197)O ### E Mail End ConsuSumeet ShMH Prasad D. 9820777898 Sole is slippery & noi
Problem
for Un/Justified Remark if any
Analysis

out of warranty & customer argued for 100% cash refund threat for
customer court & twitter & we have given 100% cash refund to the
PASTING/AUnjustified customer
MATERIAL Unjustified out of warranty & customer approach twitter
MATERIAL Unjustified out of warranty & customer approach twitter
Out of warranty & customer argued for 100% claim threat us for cusmer
OTHER MFUnjustified court & apporch twitter
Closure Time
Resolved Call
Social Media Site Action Date Action Taken for
On Status/Fe Closure
edback

Twitter
8/5/2019 Claim ofer8/5/2019 Claim ofer 0
Twitter 8/12/2019 Claim ofer ### Claim ofer 0
Twitter 8/22/2019 Not to be ### Complaint 0
Twitter
8/3/2019 Details of 8/3/2019 Complaint 0
Division Channel Complaint Source Purchased From Area
Bag C Center/E Mail/S Staf End Consumer Abohar DL
Bahamas Call Center/E Mail Online Consumer Adarsh Nagar GJ
Belt Courier Retail Consumer Ahmed nagar - Maharashtra HR
Boston E Mail WS Channel Ahmedabad- III (Gurukul ) JK
Casual E Mail/Courier Rtl Frn Con Ahmedabad-I (Relief Road ) MH
Elena Email/Store Staf Ahmedabad-V (Paldi) NCR
Flite Letter Ahmedabad-VI Bapu Nagar PB
Flite PU Store Staf Airoli -Mumbai RJ
Hawaii Ajmer-I UK
KF Akbarpur UP
MJ Akhnoor - Jammu HP
Nu Tennis Aligarh Other
S. Mate AliGarh -II
Socks Allahabad
Sparx Fab. Alwar
Sparx Sandal Ambala Cantt
Sparx Shoe Ambala City
Ambedkar Road - GZB.
Amritsar II Putlighar
Amritsar -Ist Hall Bazar
Amritsar-Sultan wind
Amroha
Anand
Ashok Nagar
Ashok Vihar
Azamgarh
Badarpur
Badaun
Baddi
Badshahpur - Gurgaon
Bahadur Garh-I (TIKRI BDR.)
Bahadur Garh-II
Bahraich
Barabanki
Bareilly - 2nd
Bareilly -1
Barnala
Batala
Bathinda Iind
Bawana
Beawar
Bhangel-Noida
Bharatpur
Bhilwara
Bhiwadi
Bhopal - Sagar
Bhopal - Kolar Road
Bhopal - Piplani
Bijnor
Bikaner
Bulandshahar
Chand Bagh Bhajanpura
Chandausi
Chandi garh
Chittorgarh
City Centre Mall ( Rohini )
Daliganj - Lucknow
Dehradun Prem Nagar
Dewas - Madhya Pradesh
Dhuri
Dwarka Mor
Dwarka Sec.-4
Etah
Etawah
Faizabad
Faizabad Road Lucknow
Faridabad NIT
Faridkot
Farrukhabad
Fatehpur
Ferozepur-2
Firozabad
Firozepur Cantt
Ghanta Ghar (New)
Ghanta Ghar Ghaziabad
Ghazipur -up
Gomti Nagar II - Lucknow
Gonda
Gorakhpur
Govindpuri Kalkaji
Greater Noida
Guna - Madhya Pradesh
Gurdaspur
Gurgaon Basai Road
Gurgaon New Railway Road
Gurgaon Sec.-15
Gwalior Moran - Madhya Pradesh
Haldwani
Hamirpur - Himachal Pradesh
Hansi
Hanumangarh
Hapur
Hardoi
Haridwar
Hathras
Hissar
Hissar -Ist
Hoshangabad - Madhya pradesh
Hoshiarpur
Ichalkaranji Mumbai
Indirapuram, Ghaziabad
Indore - Annapurna Road
Indore - Kalani Nagar
Indore- Kanadia Road
Indore- M.G. Road
Jabalpur - Madhya pradesh
Jagraon
Jaipur - Malviya Nagar
Jaipur- Mansarover 2
Jaipur-I Mansarovar
Jaipur-IV Tripolia Bazar
Jammu- Janipur
Jammu Talab Tillo
Jammu-3rd Bakshi Nagar
Jammu-4th Kathua
Jammu-5th Udhampur
Jammu-I Residency Road
Jammu-II Gandhi Nagar
Jamnagar
Janak Puri
Jankipuram - Lucknow
Jankipuram Ext. Lucknow
Jaunpur
Jhajjar
Jhansi
Jind
Jodhpur
Jwalapur - Haridwar
Kaithal
Kalka
Kalka Ji
Kangra - Himachal Pradesh
Kannauj
Kanpur PPN Market
Kanpur-I Gumti No.5
Kanpur-II Govind Nagar
Kapashera
Kapurthala
Karnal
Kasganj
Kashipur
Katni - Madhya Pradesh
Katra -Jammu
Khanna
Khanpur
Khurja
Khurram Nagar - Lucknow
Kishan garh
Kolhapur
Kolhapur-Rajarampuri
Kota
Kotdwar
Kotkapura
Kurukshetra
Lakhimpur
Lalit pur
Laxmi Nagar
Lucknow - Chowk
Lucknow -III Gomti Nagar
Lucknow -Kursi Road
Lucknow LDA II
Lucknow Rajaji puram
Lucknow-I Alam Bagh
Lucknow-II Indira Nagar
Ludhiana -Is
Ludhiana- Model Town Extension
Ludhiana NEW IV
Ludhiana-Haibowal V
Maha Nagar- Lucknow
Mahavir Enclave
Mainpuri
Malerkotla
Mandsaur - Madhya Pradesh
Mansa
Mathura
Mayur Vihar
Meera Bagh
Meerut
Meerut - Shastri Nagar
Mehrauli
Mehsana
Mirzapur
Modi Nagar
Moga
Mohali
Mohali - 3 B2
Mohan Garden
Moradabad - II
Moradabad Delhi Road
Moradabad III
Moradabad-IV Sambhal Road
Morena - Madhya Pradesh
Moti Nagar
Mughal Sarai
Muktsar
Munirka
Muzzafar Nagar
Nabha
Nadiad
Nagpur - Maharashtra
Nai Sarak - Jodhpur
Najafgarh -I
Najibabad
Nakkhas - Lucknow
Nangia Park
Nangloi
Narela
Nashik Collage Road - Maharashtra
Nathu Colony
Nawanshahr
Neb Sarai
Noida Sector 62
Old -Faridabad
Palam Colony
Palam Extension Dwarka Sec -7
Palam Vihar Gurgaon
PalamPur- Himachal Pradesh
Pali
Palwal
Panchkula - Ist
Pandav Nagar
Pankha Road
Paonta Sahib
Patel Nagar - New
Pathankot
Pathankot Iind
Patiala
Patnipura - Madhya Pradesh
Phagwara
Pilibhit
Pinjore
Pitam Pura
Pooth Kalan
Porbandar
Prashant Vihar
Punchkula- IInd
Rae Bareilly
Rae Bareilly Road Lucknow
Rajpura
Rampur
Rani Bagh
Ratlam -Madhya Pradesh
Rewa - Madhya Pradesh
Rewari
Rishikesh
Rohini -Sec. 11
Rohini Sec. -15
Rohini Sec.2
Rohini Sec.-3
Rohini Sec.-7
Rohtak
Roorkee
Rupnagar
Saharanpur -Court Road
Sambhal
Sangrur
Sant Nagar Burari
Sarita Vihar
Sarup Nagar
Satna- Madhya Pradesh
Shahdara - Rohtash Nagar Babarpur
Shahjahanpur
Shalimar Bagh
Shalimar Garden
Shamli
Shankar Road
Sikar
Sirhind
Sirsa
Sitapur
Sitapur Road -Lucknow
Sonipat New
Sriganganagar
Sultanpur
Sunam
Sundar Nagar - Himachal Pradesh
Surat-II (Lal Gate)
Surendra Nagar
Taran Taran
Tonk Road - Jaipur
Tri Nagar
Udaipur- Bapu Bazar
Ujjain - Madhya Pradesh
Una - Himachal pradesh
Unnao
Uttam Nagar New
Valsad
Varanasi 3rd Orderly Bazar
Varanasi Lahurabir
Vasai Mumbai
Vasundhara
Vijay Nagar - Madhya Pradesh
Vikas Puri
Vishwas Nagar
Yamuna Nagar
Yamuna Vihar
Zirakpur
Problem for Analysis Un/Justified Origin of Product
BEHAVIOURAL COMPLAINT Justified In-house
INCOMPLETE INFO. Unjustified Import
MATERIAL DEFECT Outsource
OTHER MFG DEFECT
PASTING/ASSEMBLY/FABRICATION DEFECT
REPAIR/OS/IN
WEAR & TEAR
Action Closure Call Status/Feedback
Claim as per CI consideration Claim given due to delay in repair - 100%
Claim as per Policy Claim given due to delay in repair - 25%
Claim ofered out of the Policy Claim given due to delay in repair - 50%
Customer didn't respond for further action Claim given due to delay in repair - 75%
Given to OS for Repair Claim ofered as Special Case - 100%
Given to OS for Replacement Claim ofered as Special Case - 25%
Not to be entertained Claim ofered as Special Case - 50%
Sent to factory for Repair Claim ofered as Special Case - 75%
Store didn't respond for further action Complaint Closed
Store Level repair suggested Repaired & Informed to Store
Details of Sales Team shared with Customer Repaired & Sent to Store
Asked to approach Seller only Replaced & Informed to Store
Asked to send pair to Seller/CC cell for further process Replaced & Sent to Store
Details of shared with concern team
DBR/DBKA
DBR
DBKA