Eman Mostafa

Nasr city, 8th district

M: 0201027823253
H: 0224702672
E: [email protected]
Dear , HR
Please accept this letter and my resume attached
I believe I am a perfect fit to join your team. I am a pro-active, highly-qualified, and self-motivated
professional with a history of cultivating and maintaining win/win relationships. I can communicate
easily with both sales staff and clients/customers alike; motivating the sales people while
influencing clients/customers with a credible style that makes them want to do business.

My accomplishments include:

 A track record of consistent successful sales, sales management, marketing, sales training
and operations
 Proven ability to deliver predictable and consistent results
 Contributing to a company’s growth through development and implementation of corporate
strategies

Personally committed to continued growth and excellence, I have the drive, energy, vision,
leadership, and implementation skills to make a positive difference to your company. I believe my
experience in sales, sales management, marketing and sales training qualifies me for a position at
your company.

This role requires a high degree of professionalism, maturity, loyalty, confidentiality and the ability
to communicate effectively at all levels.
I pride myself on my ability to deal with pressure and multi-task with a positive and flexible
attitude.

A proactive team member who can also work independently, I always aim to go above and beyond
my set duties to ensure the best systems are in place to allow the organization to function as
efficiently as possible.

I have enjoyed my work at EHM, but am now seeking to transfer my considerable skills and
experience to another sector. I would welcome the opportunity to make a valuable contribution in
your company.

Thank you for considering my application, and I look forward to discussing my candidacy for the
position with you further.

Yours sincerely

Eman Mostafa.
NAME, EMAN MOSTAFA SAYED
Address
Cairo, Egypt

Telephone: 01027823253
E-mail: [email protected]

EDUCATION
2012 Ramses collage for girls the ex American school.

2012 / 2016
Sadat Academy for management sciences, Maadi, Egypt
Faculty of international business administration.

Before graduation training

15/07/2013 to 15/08/2013 NSGB BANK
REF: HR 1165- MAKRAM EBID

10/08/2014 TO 04/09/2014 QNB BANK

REF: HR 1885-MAKRAM EBID

02/08/2015 TO 31/08/2015 QNB BANK

REF: HR 1689- MAKRAM EBID

28/12/2013 INTRODUCTION TO INFORMATION

TECNOLOGY SESSION
Issued by the director / Mohamed Taha

CERTIFICATIONS:
02/15/2016 AMIDEAST TESTING SERVICES
TOEFL ITP WITH HIGH SCORE
I.N.770462

28/12/2013 completion certificate of information technology

Work experience:
From:
1/1/2013 till 1/1/2014
Team leader at:
CENTRO GLOBAL SOLOUTIONS (MEDICAL DEP.)

1. Development of Medical Team services

Take the lead in facilitating the delivery of high quality medical services in line with
Strategic business plan and its ethos & values.

In conjunction with the Director of Health Services assess trends in the health care needs of
Clients in order that new and existing medical services can be effectively
Developed in line with ethos and strategic development plans.

Liaise with Clinical Director for East & Central Africa and the Medical Team based
in Nairobi to provide support and to ensure consistency of approach and delivery across the two
sites.
Participate in the wider management group along with the other Clinical Team Leaders to
Contribute to overall organizational health & development.

2. Delivery of Medical Team services

Conduct medical consultations and provide clinical advice and support to individual
Clients remotely through email & telephone as required
Provide cover for the out of hours telephone advice along with other members of the Medical
Team

3. Represent externally
Liaise with clients within the Mission & Humanitarian Aid sectors to ensure our
services are developing to meet their needs and to deal with any issues & concerns related to
the delivery of the medical services as they arise.
Provide clinical input into regular client review meetings and for new business development
opportunities where time allows
Other tasks appropriate to the post, which may be allocated from time to time after prior
discussion with the line manager.
From:
1/02/2014 till 1/08/2015
Worked at: Vodafone UK as a sales performance manager

Job duties:
Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people,
technology etc.)
Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
Assume responsibility of budgeting and tracking expenses
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve ordering, telephone handling and other procedures
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or upper management.

From: 1/09/2015 till 28/02/2017

Worked at: concept English training center, I taught from level 9 till 16

Job duties:
Possess a solid understanding of pronunciation, grammar, vocabulary, and sentence structure.
Be able to assess and evaluate student progress effectively.
In addition, to be able to use various instructional strategies to meet the needs of all students.
Prospective
Also, should have excellent communication skills so they can engage their class effectively and
communicate with, colleagues, and administrators.

 Advising students.
 Organizing and delivering classroom lectures to students.
 Evaluating a students' class work and assignments.
 Preparing classroom and coursework materials, homework assignments, and handouts.
 Recording and maintain accurate student attendance records and grades.
 Classroom management.
 Developing English lesson plans.
 Maintaining discipline in the classroom.
 Creating a vibrant teaching atmosphere.

I taught the American curriculum The Touchstone

Touchstone is an innovative four-level series for adults and young adults, taking students from
beginning to intermediate levels (CEFR: A1–B1).

Touchstone presents natural language in authentic contexts, and explicitly develops

conversation strategies so learners speak with fluency and confidence
From: 1/03/2017 till now

working as a sales manager in EHM company

we are handling hotel accommodations for the exhibitors
in the following regions (UK, ASIA, & EUROPE)

RESEARCH PROJECT (graduation)

THE ROLE OF CORPORATE ETHOS IN PERSUATION APPLIED ON

BANQUE MISR WEB SITE ANALYSIS (ACADEMIC PROJECT)
GRADE (A+ / 99/100)

Qualifications & Abilities:

 Excellent communication skills (both
verbal/written) achieved whilst
 supporting a senior level team.
 Experience in the preparation and
editing of Board papers and associated
documents.
 Experience of reviewing budgets and
identifying variance.
 Excellent interpersonal skills to be able
to liaise effectively at all levels.
 Confident, assertive whilst maintaining
Confidentiality and discretion.
 Methodical and pragmatic approach to
working.
 Ability to meet deadlines.

Skills / Ability:
 Typing speed 60 wpm
 Able to prioritize own workloads and to
 be able to work on one’s own initiative.
 Excellent organizational and
administrative skills.
 Advanced knowledge of Microsoft
Office 2010 - Word, Outlook, Excel,
PowerPoint.
 Polite, professional, customer-oriented
telephone manner.
 Organized and methodical.
 Ability to Excellent attention to detail, flexible, Multi-task.
 Adaptable and prepared to be ‘hands on’
 Client focused.
 Ability to work as part of a team.
 Ability to draft clear and focused letters
and reports.

Knowledge
&
Experience

 Proven experience of working at an

executive team level.
 Experience of managing projects.
 Knowledge of office and administrative
Procedures and processes.
 Experience of producing effective
Minutes / agendas
 Experience of working in
Hospitality/events industry

Others
Understanding of equal opportunities.
• To occasionally work unsociable hours,
(i.e. weekends, evenings, Bank
Holidays)

PERSONAL DATA
DATE OF BIRTH: 12/05/1994

PLACE OF BIRTH: Cairo /Egypt

LANGUAGES:
ENGLISH: Fluent with an accent, Spoken & written.
ARABIC: MOTHER TONGUE

FRENCH: GOOD spoken and written

Marital status: single