SAP CoPilot Road Map

December 2018

PUBLIC
Legal disclaimer

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP.
This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation
to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned
therein. This document, or any related presentation, and SAP’s strategy and possible future developments, products, and platforms, directions,
and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this
document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. This document is provided without
a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular
purpose, or noninfringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no
responsibility for errors or omissions in this document, except if such damages were caused by SAP’s willful misconduct or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from
expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates,
and they should not be relied upon in making purchasing decisions.

For all recent and planned innovations, potential data protection and privacy features include simplified deletion of personal data, reporting
of personal data to an identified data subject, restricted access to personal data, masking of personal data, read access logging to special
categories of personal data, change logging of personal data, and consent management mechanisms.

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 2
About SAP road maps

Companies today are planning their digital journeys – transforming business models, reengineering business
processes, and reimagining work.
SAP road maps highlight innovations that may help you plan and implement your digital journey. They span
products relevant to lines of business in your industry and explain how our innovations may add value to your
business.
In our road maps, you can learn about our innovations along four different timelines:
1. Recent innovations for our products that have been launched in the past weeks or months and can
already be purchased
2. Planned innovations for our products that are intended to be launched in the short term or midterm
3. Product direction, providing a long-term perspective on high-level development plans for innovations for
our solutions – inspired by your requirements
4. Product vision, providing a high-level and long-term business perspective on innovations for our products

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 3
Table of contents

SAP CoPilot overview

Vision and direction

 Key trends, customer needs, and value proposition
 Key capabilities available today (1811)
 Vision and product direction

SAP CoPilot innovations

 Recent innovations
 Planned innovations

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 4
Meet SAP CoPilot
Product description1

Talking to SAP CoPilot is simple and intuitive. SAP CoPilot is where the user is, the first true digital assistant and
bot integration hub for the enterprise. SAP CoPilot empowers you to get things done easier, quicker, and more delightfully.

Conversational user experience (UX) enabling natural

language interaction

Business context awareness understanding the

business situation and proactively suggesting solutions1

Self-learning system using machine learning functionality

to gain knowledge based on historic data and experience1

Cross-applications with one personality and one

memory across all SAP1

Open and extensible for integration into SAP and

non-SAP solutions, enabling customers and partners to
extend SAP CoPilot functionality with SAP CoPilot skills

1. This is the current state of planning and may be changed by SAP at any time without notice.

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 5
SAP CoPilot 1811
Product description

Key capabilities

 Conversational user experience: Interact with your SAP systems

using natural language
 Multichannel: Use SAP CoPilot functionality in SAP systems, mobile
(iOS) and in channels such as Slack (beta)
iOS app
 Built-in collaboration: Chat with colleagues, share notes and
Digital assistant
screenshots, and create whole business objects on the fly with
prepopulated content based on your conversations
 Skill builder: Create new skills with the skill builder, a code-free
development tool to quickly enable conversational interfaces for
enterprise applications based on OData services
 Bot integration hub: Code-free integration of bot functionality built
with SAP Conversational AI, formerly known as Recast.AI (with limited
authorization capabilities) Skill builder

 Out-of-the-box skills for SAP S/4HANA Cloud, SAP S/4HANA,

and SAP SuccessFactors solutions (beta)
© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC
This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 6
SAP CoPilot 1811
Product portfolio

For the end user:

 Conversational user experience with the digital assistant – natural language interaction functionality*
 Seamless collaboration with other colleagues
 Multichannel: Use of SAP CoPilot functionality in SAP systems, mobile (iOS), and in channels such as Slack (beta)

For the developer:

 Ability to extend functionality of SAP CoPilot with SAP CoPilot skill builder and the bot integration hub

*Currently text functionality only. Speech-to-text functionality and text-to-speech will be released in the future.

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 7
SAP CoPilot
Key trends, customer needs, and value proposition

Key trends and impacts in business and technology Value proposition

 Conversational experiences with computers are accepted and  More natural and powerful way of working – get more done with less
growing quickly (both chatbots and voice assistants) effort
 Artificial intelligence services are seeing exponential growth  Users work more efficiently and save time by using natural language
interaction, and being able to interact with the digital assistant
 Chat (instant messaging) is becoming the preferred way of wherever they are, whether mobile or at their desk
communication
 Users work more effectively by proactively getting relevant business
Customer needs insights, explanations for business situations, and recommended
actions
 Delightful user experience, allowing natural interaction with
business systems  Lower training costs, faster onboarding of new team members due
to intuitive interaction and consistent user experience
 Harmonized experience across SAP solutions accessible
wherever the user wants it: On desktop or mobile, or through  Significant time savings for users who need hands-free interaction
other channels  Higher user satisfaction with their IT systems
 One place to access all employee-facing chatbots of the
enterprise
 Intelligent system providing users with relevant business insights
and recommendations

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 8
8
SAP CoPilot
Product vision and direction

SAP CoPilot is the digital assistant and bot integration hub for the enterprise. It provides a more natural user experience with a voice-enabled
conversational interface, supporting user requests and proactively making recommendations and suggesting actions. It integrates the
enterprise’s employee-facing chatbots, and can be accessed through various channels.

Digital assistant Skill builder

 Improved natural language interaction: Enjoy increasingly natural and  Use integrated development environment to build custom skills for SAP CoPilot
multilingual interactions
 Provide open and extensible framework to develop and publish skills
 Support for analytics: Use charts in reply to questions, from SAP  Provide usage analytics for skill developers
S/4HANA, SAP Analytics Cloud, and further products
 Allow user collaboration in building skills
 Briefings: Provide users with a briefing on specific business topics,
such as a customer, a supplier, or a daily briefing  Enable one-stop publishing to external channels such as Slack and Microsoft
teams
 Proactive situation handling: Inform users proactively about business
situations, with explanations and recommended actions
Bot integration hub
 Reminders: Allow users to set reminders; proactively remind users
 All in one – the single integration point of all employee-facing bots and skills
 Support for multiple applications: Enable one personality, one memory created by customers, partners, and SAP products
across SAP products, with seamless collaboration
 Integration into SAP products and external channels such as Slack and
 Self-learning functionality: Personalize the users’ experience over time, Microsoft Teams
as digital assistant learns to understand and adjust to their preferences
and assist users  SAP CoPilot able to be integrated into Web pages

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 9
SAP CoPilot
Product road map overview – Key themes and capabilities

Recent innovations 1902 – Planned Q1/20191 1905 – Planned Q2/20191 Product direction1

Functionality Functionality Functionality Functionality

 Enhanced natural language interaction  Skill builder enhancements: Advance  Slack integration (GA)  NLI for additional languages (German,
(NLI) skill configuration, SAP CoPilot test  Analytics NLI support for SAP Smart Spanish, and more)
 Skill builder enhancements for SAP simulator, improved UX for first-time Business in SAP S/4HANA Cloud  Enhanced natural language interaction
S/4HANA: Support of OData V4 users  Skill builder enhancements: Custom  Support for SAP Analytics Cloud +
annotations + additional visualizations  Usage analytics to help skills intent and dialog handling briefing scenarios
 Code-free integration of bot functionality developers make continuous  Integration of bots built with SAP
improvements  Proactiveness based on select
built with SAP Conversational AI (with Conversational AI SAP S/4HANA business situations
limited authorization capabilities)  Enhanced natural language interaction  SAP CoPilot embeddable in Web  Self-learning functionality to personalize
 Slack integration (beta)  Microsoft Teams integration (beta) pages using JavaScript API running on the users’ experience over time
SAP Cloud Platform
 Facebook Workplace integration
Application availability Application availability  Enhanced natural language interaction
 Additional NLI skills for SAP S/4HANA  NLI skills for SAP SuccessFactors  Integration in SAP Fiori central launchpad
 3rd-party bot integration (beta) in full screen mode
Cloud 1811 solutions 1811 (GA)
 SAP CoPilot for Android (beta)  SAP CoPilot embeddable in Web pages
 Enhanced NLI capabilities for digital  First NLI skills for SAP S/4HANA 1809
support experience for SAP S/4HANA (on-premise)  Skills store (beta) using JavaScript API
Cloud 1808  Availability of SAP CoPilot in SAP Fiori  3rd-party bot integration
 Digital support experience for SAP launchpad of SAP Fiori Cloud Application availability
Integrated Business Planning  Additional NLI skills for Application availability
 First NLI skills for SAP SuccessFactors  Additional NLI skills for
– SAP S/4HANA Cloud
solutions 1808 (beta) – SAP S/4HANA Cloud
– SAP SuccessFactors solutions – SAP S/4HANA
 Digital support experience for SAP – SAP SuccessFactors solutions
SuccessFactors solutions
 SAP CoPilot for additional SAP products
 SAP CoPilot skill builder availability for
other SAP products
1. This is the current state of planning and may be changed by SAP at any time without notice.

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 10
SAP Transformation Navigator
Supporting your digital transformation

Move my landscape
SAP Future product map
Transformation
Navigator

Evolve my business
Today New capabilities
Future
SAP ERP–centric SAP S/4HANA–
product map centric product map

Use a greenfield approach

New digital platform

SAP Transformation Navigator provides you with clear guidance to chart the Intelligent Enterprise:
 Based on your currently used products, this free self-service produces an individualized report highlighting business value, detailing integration to SAP S/4HANA
and other cloud products, and explaining transformation services and license information.
 With the new time-slider feature, you can even identify the best point in time to engage in your journey to becoming an intelligent enterprise.
 Discover the tool and your transformation path at https://support.sap.com/stn.

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 11
Related road maps

SAP CoPilot provides a conversational user interface, an

important new element of the overall SAP user experience, so
it is related to the overall SAP Fiori approach and to other UI
technologies.

Related product road maps available on sap.com/roadmaps:

 SAP Fiori
 SAP User Interface Technologies
 SAPUI5

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 12
Learn more
SAP customers and partners

► SAP Road Maps

► SAP Community

► IT Planning Resources

► Innovation Discovery

► SAP Transformation Navigator

► SAP User Groups

© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ CUSTOMER

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is
provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement.
Thank you.
Follow us

www.sap.com/contactsap

Studio SAP | 58362enUS (18/12)

© 2018 SAP SE or an SAP affiliate company. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of
SAP SE or an SAP affiliate company.
The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its
distributors contain proprietary software components of other software vendors. National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or
warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials.
The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty
statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional
warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or
any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation,
and SAP SE’s or its affiliated companies’ strategy and possible future developments, products, and/or platforms, directions, and
functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason
without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or
functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they
should not be relied upon in making purchasing decisions.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered
trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names
mentioned are the trademarks of their respective companies.
See www.sap.com/copyright for additional trademark information and notices.