SSG 300m-Series Hardware Installation and Configuration Guide

Security Products

SSG 300M-series
Hardware Installation and Configuration Guide

Juniper Networks, Inc.

1194 North Mathilda Avenue
Sunnyvale, CA 94089
USA
408-745-2000
www.juniper.net
Part Number: 530-020825-01, Revision 04
Copyright Notice
Copyright © 2008 Juniper Networks, Inc. All rights reserved.
Juniper Networks, the Juniper Networks logo, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and
other countries. All other trademarks, service marks, registered trademarks, or registered service marks in this document are the property of Juniper
Networks or their respective owners. All specifications are subject to change without notice. Juniper Networks assumes no responsibility for any
inaccuracies in this document or for any obligation to update information in this document. Juniper Networks reserves the right to change, modify,
transfer, or otherwise revise this publication without notice.
FCC Statement
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. The equipment generates, uses, and can radiate radio-frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency
energy. If it is not installed in accordance with Juniper Networks’ installation instructions, it may cause interference with radio and television reception.
This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC
rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Consult the dealer or an experienced radio/TV technician for help.
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
Caution: Changes or modifications to this product could void the user's warranty and authority to operate this device.
Disclaimer
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED
WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED
WARRANTY, CONTACT YOUR JUNIPER NETWORKS REPRESENTATIVE FOR A COPY.
2
Table of Contents
About This Guide 5
Organization .................................................................................................... 5
Conventions..................................................................................................... 6
Web User Interface Conventions .............................................................. 6
Command Line Interface Conventions ......................................................6
Requesting Technical Support .......................................................................... 7
Self-Help Online Tools and Resources........................................................ 7
Opening a Case with JTAC ......................................................................... 8
Feedback ......................................................................................................... 8
Chapter 1 Hardware Overview 9

Front Panel ...................................................................................................... 9
Port Descriptions ..................................................................................... 11
Power Button........................................................................................... 11
Reset Config Pinhole................................................................................ 11
Device Status LEDs .................................................................................. 12
Ethernet Port LEDs .................................................................................. 13
Physical Interface Module Slots ............................................................... 13
USB Ports ................................................................................................ 13
Electrostatic Discharge Point ................................................................... 14
Back Panel ..................................................................................................... 14
AC Power Inlet......................................................................................... 15
DC Terminal Block................................................................................... 15
Grounding Point ...................................................................................... 15
Air Filter Tray (SSG 350M only) ............................................................... 15
Cooling System ..............................................................................................16
Chapter 2 Installing and Connecting the Device 17

Before You Begin ........................................................................................... 18
Installing Equipment ...................................................................................... 18
Organizing Interface Cables ........................................................................... 20
Device Grounding .......................................................................................... 20
Connecting AC Power .................................................................................... 21
Connecting AC Power.............................................................................. 21
Connecting DC Power.............................................................................. 22
Powering the Device On and Off.................................................................... 25
Connecting the Device to a Network .............................................................. 25
Chapter 3 Configuring the Device 27

Accessing the Device...................................................................................... 28
Using a Console Connection .................................................................... 28
Using the WebUI ..................................................................................... 30
Table of Contents 3
SSG 300M-series Hardware Installation and Configuration Guide
Using Telnet ............................................................................................ 30

Default Device Settings .................................................................................. 31
Basic Device Configuration ............................................................................ 31
Admin Name and Password .................................................................... 32
Administrative Access ............................................................................. 32
Interface IP Address ................................................................................ 32
Management Services.............................................................................. 33
Hostname and Domain Name .................................................................33
Domain Name System Server.................................................................. 34
Date and Time......................................................................................... 34
Default Route........................................................................................... 35
High Availability Configuration....................................................................... 35
PIM Configuration .......................................................................................... 38
Basic Firewall Protections .............................................................................. 38
Verifying External Connectivity...................................................................... 38
Restarting the Device ..................................................................................... 39
Restarting the Device with the CLI Reset Command................................ 39
Restarting the Device with the WebUI ..................................................... 39
Resetting the Device to Factory Defaults ........................................................ 40
Device Serial Number .............................................................................. 40
unset all................................................................................................... 41
Reset Pinhole Button ............................................................................... 41
Chapter 4 Servicing the Device 43

Required Tools and Parts ............................................................................... 43
Replacing a PIM ............................................................................................. 44
Removing a Blank Faceplate.................................................................... 44
Removing a PIM ...................................................................................... 45
Installing a PIM........................................................................................ 46
Upgrading Memory ........................................................................................ 47
Replacing the Air Filter................................................................................... 50
Appendix A Specifications 53
Physical.......................................................................................................... 53
Electrical ........................................................................................................ 54
Environmental Tolerance ............................................................................... 54
Certifications.................................................................................................. 55
WEEE and RoHS ............................................................................................ 56
Connectors..................................................................................................... 56
Index.......................................................................................................................... 59
4 Table of Contents
About This Guide
The Juniper Networks Secure Services Gateway (SSG) 300M-series devices are
multiple operating system (multiOS) integrated router and firewall devices. They
provide Internet Protocol Security (IPSec) virtual private network (VPN) and firewall
services for enterprise-edge environments.
Juniper Networks offers two models of the SSG 300M-series device:
SSG 350M - Features slots for up to five Physical Interface Modules (PIMs). The
SSG 350M device is available with either an AC or DC power supply.
SSG 320M - Features slots for up to three PIMs. The SSG 320M device is only
available with an AC power supply.
Their multiOS capability lets you convert SSG 300M-series devices into J-series
services routers using an optional conversion kit. For more information, refer to
Conversion Instructions: SSG Device to J-Series Services Routers and J-Series Services
Routers to SSG Device.
NOTE: The configuration instructions and examples in this document are based on the
functionality of a device running ScreenOS 6.0.0. Your device might function
differently depending on the ScreenOS version you are running. For the latest
device documentation, refer to the Juniper Networks Technical Publications
website at www.juniper.net/techpubs/hardware. To determine which ScreenOS
versions are currently available for your device, refer to the Juniper Networks
Support website at http://www.juniper.net/customers/support/.
Organization
This guide contains the following chapters and appendix:
Chapter 1, “Hardware Overview,” describes the chassis and components of

SSG 300M-series devices.
Chapter 2, “Installing and Connecting the Device,” describes how to mount an

SSG 300M-series device and connect cables and power to it.
Chapter 3, “Configuring the Device,” describes how to configure and manage

an SSG 300M-series device and perform some basic configuration tasks.
Chapter 4, “Servicing the Device,” describes service and maintenance

procedures for SSG 300M-series devices.
Organization 5
Appendix A, “Specifications,” provides general system specifications for

SSG 300M-series devices.
Conventions
This guide uses the conventions described in the following sections:
“Web User Interface Conventions” on page 6
“Command Line Interface Conventions” on page 6
Web User Interface Conventions

The Web user interface (WebUI) contains a navigational path and configuration
settings. To enter configuration settings, begin by clicking a menu item in the
navigation tree on the left side of the screen. As you proceed, your navigation path
appears at the top of the screen, with each page separated by angle brackets.
The following example shows the WebUI path and parameters for defining an
address:
Policy > Policy Elements > Addresses > List > New: Enter the following, then
click OK:
Address Name: addr_1
IP Address/Domain Name:
IP/Netmask: (select), 10.2.2.5/32
Zone: Untrust
To open online Help for configuration settings, click the question mark (?) in the
upper left of the screen.
The navigation tree also provides a Help > Config Guide configuration page to help
you configure security policies and Internet Protocol Security (IPSec). Select an
option from the list and follow the instructions on the page. Click the ? character in
the upper left for Online Help on the Config Guide.
Command Line Interface Conventions

The following conventions are used to present the syntax of command line
interface (CLI) commands in text and examples.
In text, commands are in boldface type and variables are in italic type.
In examples:
Variables are in italic type.
Anything inside square brackets [ ] is optional.
Anything inside braces { } is required.
6 Conventions
About This Guide
If there is more than one choice, each choice is separated by a pipe ( | ). For
example, the following command means “set the management options for the
ethernet1, the ethernet2, or the ethernet3 interface”:
set interface { ethernet1 | ethernet2 | ethernet3 } manage
NOTE: When entering a keyword, you only have to type enough letters to identify the
word uniquely. For example, typing set adm u ang j12fmt54 is enough to enter
the command set admin user angel j12fmt54. Although you can use this shortcut
when entering commands, all the commands documented here are presented in
their entirety.
Requesting Technical Support

Technical product support is available through the Juniper Networks Technical
Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC
support contract, or are covered under warranty, and need postsales technical
support, you can access our tools and resources online or open a case with JTAC.
JTAC policies—For a complete understanding of our JTAC procedures and

policies, review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf.
Product warranties—For product warranty information, visit

http://www.juniper.net/support/warranty/.
JTAC hours of operation—The JTAC centers have resources available 24 hours a

day, 7 days a week, 365 days a year.
Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with
the following features:
Find CSC offerings—http://www.juniper.net/customers/support/
Find product documentation—http://www.juniper.net/techpubs/
Find solutions and answer questions using our Knowledge Base—

http://kb.juniper.net/
Download the latest versions of software and review your release notes—
http://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications—

http://www.juniper.net/alerts/
Join and participate in the Juniper Networks Community Forum—

http://www.juniper.net/company/communities/
Open a case online in the CSC Case Manager—

http://www.juniper.net/customers/cm/
Requesting Technical Support 7

To verify service entitlement by product serial number, use our Serial Number
Entitlement (SNE) Tool—
https://tools.juniper.net/SerialNumberEntitlementSearch/
Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.
Use the Case Manager tool in the CSC at http://www.juniper.net/customers/cm/.
Call 1-888-314-JTAC (1-888-314-5822—toll free in USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, visit

us at http://www.juniper.net/customers/support/requesting-support/.
Feedback
If you find any errors or omissions in this document, contact Juniper Networks at
[email protected].
8 Feedback
Chapter 1
Hardware Overview
This chapter provides detailed descriptions of the Juniper Networks SSG 320M and
SSG 350M Secure Services Gateway devices and components.
Front Panel
Figure 1 shows the front panel of the SSG 350M device.
Figure 1: SSG 350M Front Panel

PIM slot 1 PIM slot 3
PIM slot 5
SSG 350
SLOT NUMBER
1 3
2 4
5
USB 1
RESET USB 0
Electrostatic discharge point

0/3 LINK
R US CONFIG 0/2 LINK TX/RX
WE STAT
LINK TX/RX
LINK TX/RX 0/1
PO TX/RX 0/0 10/100/1000
NF
IG AUX
M HA POWER CO CONSOLE
AR
AL
Device status LEDs Ethernet USB ports

ports
Power button AUX port
Reset Config pinhole Console port
Front Panel 9
Figure 2 shows the front panel of the SSG 320M device.
Figure 2: SSG 320M Front Panel

PIM slot 3
SSG 320 SLOT NUMBER

2
1
3
USB 1
RESET
Electrostatic discharge point
0/3 LINK USB 0
R US CONFIG 0/2 LINK TX/RX
WE STAT
LINK TX/RX
LINK TX/RX 0/1
PO TX/RX 0/0 10/100/1000
NF
IG AUX
M HA POWER CO CONSOLE
AR
AL
Ethernet USB ports

Device status LEDs ports
Power button AUX port
Reset Config pinhole Console port
The following sections describe the elements on the front panel of an

SSG 300M-series device:
“Port Descriptions” on page 11
“Power Button” on page 11
“Reset Config Pinhole” on page 11
“Device Status LEDs” on page 12
“Ethernet Port LEDs” on page 13
“Physical Interface Module Slots” on page 13
“USB Ports” on page 13
“Electrostatic Discharge Point” on page 14
10 Front Panel
Chapter 1: Hardware Overview
Port Descriptions
Table 1 describes the function, connector type, and speed/protocol (if applicable) of
the ports on the front panel of the SSG 300M-series device.
Table 1: SSG 300M-series Ports
Port Description Connector Speed/Protocol

Ethernet 0/0 Enables Ethernet connections to workstations or a LAN connection RJ-45 10/100/1000 Mbps Gigabit
to 0/3 through a switch or hub. These connections also allow you to Ethernet
manage the device through a Telnet session or the WebUI. Autosensing duplex and
When configuring one of the ports, reference the interface name auto-MDI/MDIX
that corresponds to the location of the port. From left to right on the
front panel, the interface names for the ports are ethernet0/0
through ethernet0/3. For the default zone bindings for each
Ethernet port, see “Default Device Settings” on page 31.
USB 0, USB 1 Enable a 1.1 USB connection with the device. See “USB Ports” on - 12M (full-speed) or 1.5M
page 13 for more information. (low-speed)
Console The Console port is an RJ-45 serial data terminal equipment (DTE) RJ-45 9600 bps/RS-232C serial
port that can be used for either local or remote administration. For
local administration, connect the port to a terminal with an
RJ-45-to-DB-9 (female-to-male) straight-through serial cable. For
remote administration, connect the port to a workstation with an
RJ-45-to-DB-9 (female-to-male) serial cable with a null modem
adapter.
See “Connectors” on page 56 for the RJ-45 connector pinouts.
AUX The auxiliary (AUX) port is an RJ-45 serial port wired as a DTE that RJ-45 9600 bps — 115 Kbps/
you can connect to a modem to allow remote administration. We do RS-232C serial
not recommend using this port for remote administration. The AUX
port is typically assigned as the backup serial interface. The baud
rate is adjustable from 9600 bps to 115200 bps and requires
hardware flow control.
See “Connectors” on page 56 for the RJ-45 connector pinouts.
Power Button
The power button is located on the left side of the device front panel. When you
power on the device, ScreenOS starts as the power supply completes its startup
sequence. See “Powering the Device On and Off” on page 25 for more information.
Reset Config Pinhole

The Reset Config button resets the device to factory default settings. You press this
button by inserting a thin, firm wire (such as a straightened paper clip) into the
pinhole on the front panel. See “Restarting the Device” on page 39 for more
information.
Front Panel 11
Device Status LEDs

The device status LEDs show information about current device status. Figure 3
shows the position of each LED on the front of the SSG 300M-series device.
Figure 3: Device Status LEDs
When the device powers up, the POWER LED changes from off to steady green, and
the STATUS LED changes in the following sequence: red, green, blinking green.
Startup takes approximately two minutes to complete. If you want to turn the
device off and on again, we recommend you wait a few seconds between shutting it
down and powering it back up. Table 2 lists the name, color, status, and description
of each device status LED.
Table 2: Device Status LED Descriptions
Name Color Status Description

POWER Green On steadily Device is receiving power.
Off Device is not receiving power.
STATUS Green On steadily Device is starting or performing diagnostics.
Blinking Device is operating normally.
Red Blinking Error is detected.
ALARM Red On steadily Critical alarm:
Failure of hardware component or software
module
Firewall attacks detected
Amber On steadily Major alarm:

Low memory (less than 10% remaining)
High CPU utilization (more than 90% in use)
Session full
Maximum number of VPN tunnels reached
High availability status changed or redundant
group member not found
Off No alarms.
HA Green On steadily Unit is the primary (master) device.
Amber On steadily Unit is the secondary (backup) device.
Off High availability is not enabled.
12 Front Panel
Ethernet Port LEDs

The Ethernet LEDs show the status of each Ethernet port. Figure 4 shows the
location of the LEDs on each Ethernet port.
Figure 4: Ethernet Port LEDs
TX/RX LINK
Table 3 describes the Ethernet port LEDs.
Table 3: Ethernet Port LEDs
Name Function Color State Description

LINK Link Green On steadily Port is online.
Off Port is off line.
TX/RX Activity Green Blinking Port is receiving data.
Off Port might be on, but it is not receiving data.
Physical Interface Module Slots

Physical interface modules (PIMs) let you add Ethernet and WAN interfaces to your
SSG 300M-series device. To install and remove PIMs, see “Replacing a PIM” on
page 44. For more information about installing and configuring PIMs, refer to the
PIM and Mini-PIM Installation and Configuration Guide.
CAUTION: Power off the device before removing or installing PIMs. PIMs are not
hot-swappable.
USB Ports
The Universal Serial Bus (USB) ports on the front panel of an SSG 300M-series
device accept a USB storage device.
NOTE: SSG 300M-series devices only support one USB storage device at a time. If you
connect more than one USB storage device, the SSG 300M-series devices does not
recognize the second USB storage device.
The USB ports let you transfer data such as device configurations, image keys, and
ScreenOS software between a USB storage device and the internal flash storage of
the security device. The USB ports support USB 1.1 specification.
You can also log messages to a USB storage device. For more information about
logging, refer to the Administration volume of the Concepts and Examples ScreenOS
Reference Guide.
Front Panel 13
To transfer data between a USB storage device and an SSG 300M-series device:
1. Connect the USB storage device to either of the USB ports on the security
device.
2. Save the files from the USB storage device to the internal flash storage on the
device with the save {software | config | image-key} from usb filename to
flash command.
3. Before removing the USB storage device, stop the USB port with the exec
usb-device stop command .
CAUTION: Always execute the exec usb-device stop command before

disconnecting a USB storage device. Disconnecting a USB device without
executing the stop command might cause the device to restart.
4. Remove the USB storage device.
If you want to delete a file from the USB storage device, use the delete file
usb:/filename command.
If you want to view the saved file information on the USB storage device and
internal flash storage, use the get file command.
Electrostatic Discharge Point

You use the Electrostatic Discharge (ESD) point on the right side of the front panel
to ground yourself to the device. Whenever you work on the device, connect a
grounding strap between the ESD point and your bare wrist. This connection
prevents damage from electrostatic discharge between your body and sensitive
electronic components.
Back Panel
The back panel of an SSG 300M-series device contains power input related
components. On the SSG 350M, the back panel also contains an air filter tray.
Figure 6 shows the back panel of the SSG 320M.
Figure 5: SSG 320M Back Panel
Power cable Grounding point AC power inlet

strain relief tie
14 Back Panel
Figure 6 shows the back panel of the SSG 350M.
Figure 6: SSG 350M Back Panel

Grounding point AC power inlet
Power cable
strain relief tie Air filter tray
DC terminal block
(SSG 350M with DC
power supply only)
AC Power Inlet
On SSG 300M-series devices with AC power supplies, you use the AC power inlet to
connect the device to the supplied AC power cord. For more information, see
“Connecting AC Power” on page 21.
DC Terminal Block
On SSG 350M devices with DC power supplies, you use the DC terminal block to
connect the device to your DC power distribution system. For more information,
see “Connecting DC Power” on page 22.
Grounding Point
You use the grounding point on the back panel of the device to connect the device
to earth ground.
To ground the device before connecting power, connect a grounding cable to earth
ground and then attach the cable to the grounding point on the back panel of the
device. For more information, see “Device Grounding” on page 20.
Air Filter Tray (SSG 350M only)

SSG 350M devices have an air filter tray that slides into a slot on the right side of the
rear panel. The air filter element helps remove foreign particles from the cooling air
that enters the device. On NEBS-compliant units, the air filter tray is supplied with
the air filter element installed. On non-NEBS units the air filter is not required, and
the air filter tray is supplied empty. For more information, see “Cooling System” on
page 16 and “Replacing the Air Filter” on page 50.
Back Panel 15
Cooling System
The cooling system in SSG 300M-series devices draws air in through vents on the
left side of the chassis and exhausts it through cooling fans on the right side of the
chassis. The airflow produced by these fans keeps internal components within the
acceptable temperature range (see Figure 7).
The device automatically adjusts the speed of the fans according to the current
temperature. If the CPU temperature reaches 80°C (176°F) the device
automatically shuts down. You can view internal temperature information using the
CLI get chassis command.
Figure 7: Cooling Air Flow (SSG 350M shown, SSG 320M similar)
Front
g004103
Rear
On SSG 350M devices that comply with Network Equipment Building System
(NEBS) criteria, an air filter protects the air intake opening on the left side of of the
chassis and must be replaced periodically. For instructions on how to replace air
filters, see “Replacing the Air Filter” on page 50.
An additional fan is part of the power supply. This fan is not regulated by the
operating system.
16 Cooling System
Chapter 2
Installing and Connecting the Device
This chapter describes how to install an SSG 300M-series device in a standard

19-inch equipment rack and how to connect cables and power to the device. This
chapter includes the following sections:
“Before You Begin” on page 18
“Installing Equipment” on page 18
“Organizing Interface Cables” on page 20
“Device Grounding” on page 20
“Connecting AC Power” on page 21
“Powering the Device On and Off” on page 25
“Connecting the Device to a Network” on page 25
NOTE: For safety warnings and instructions, refer to the Juniper Networks Security
Products Safety Guide. When working on equipment, be aware of the hazards
involved with electrical circuitry, and follow standard practices for preventing
accidents.
17
Before You Begin

The location of the device, the layout of the equipment rack, and the security of
your wiring room are crucial for proper device operation.
CAUTION: To prevent abuse and intrusion by unauthorized personnel, install the

device in a secure environment.
Observing the following precautions can prevent shutdowns, equipment failures,

and injuries:
Before installation, always check that the power supply is disconnected from
any power source.
Ensure that the room in which you operate the device has adequate air
circulation and that the room temperature does not exceed 104° F (40° C).
Allow 3 feet (1 meter) of clear space at the front and back of the device.
Do not place the device in an equipment-rack frame that blocks an intake or

exhaust port. Ensure that enclosed racks have fans and louvered sides.
This device exceeds 18 lbs (8.2 kg). Take precautions when lifting and
stabilizing the device.
Correct these hazardous conditions before any installation: moist or wet floors,
leaks, ungrounded or frayed power cables, or missing safety grounds.
Installing Equipment
You can rack-mount the SSG 300M-series device into a standard 19-inch equipment
rack. The device is shipped with mounting brackets. The equipment is suitable for
installation in locations where the National Electrical Code (NEC) applies, as well as
in Network Telecommunication Facilities.
You can center- or front-mount a SSG 300M-series device in a rack. In general, a

center-mount rack is preferable to a front-mount rack because the more even
distribution of weight in the center-mount rack provides greater stability.
NOTE: If you are installing multiple devices in one rack, install the lowest one first and
proceed upward in the rack.
CAUTION: The device weighs between 23 lb. (10.4 kg) and 31 lb. (14.1 kg).
Installing it into the rack requires at least one person to lift the device and a
second person to secure the mounting screws.
To mount the device, you must have a number-2 phillips screwdriver and four
screws that are compatible with the equipment rack. The screws and Phillips
screwdriver are not provided.
18 Before You Begin

Chapter 2: Installing and Connecting the Device
There are two ways to rack-mount an SSG 300M-series device:
Center-mount: Attach the left and right mounting brackets to the middle of
each side of the device.
Front-mount: Attach the left and right mounting brackets to the front of each
side of the device.
To install an SSG 300M-series device into a rack:
1. Attach the mounting brackets to each side of the device as shown in Figure 8.
For front mounting, use the holes nearest the front of the device. For
center-mounting, use the holes nearest the center of each side of the device.
Figure 8: Attaching Rack Mount Brackets (Center-Mount Shown, Front Mount Similar)
g004107
6xGE SFP
5
4
3
2
1
0
J2320 SLOT NUMBE

2
R
1
3
USB 1
RESET 0/3 LINK USB 0
CONFIG
TX/RX
US 0/2 LINK
WER STAT
LINK TX/RX
LINK TX/RX 0/1
PO TX/RX 0/0 10/100/1000
IG AUX
M HA POWER CO
NF
CONSOLE
AR
AL
2. Have one person grasp the sides of the device, lift it, and position it in the rack.
3. Align the bottom hole in each mounting bracket with a hole in each rack rail,
making sure the device is level. See Figure 9 (SSG 320M) or Figure 9 on page 19
(SSG 350M).
Figure 9: Rack-Mount Installation, SSG 320M
g004108
BER
SLOT NUM 2
0
SSG 32
1
3
USB 1
LINK
USB 0
TX/RX 0/3
LINK
LINK TX/RX
0/2
LINK TX/RX
0/1 /1000
0/0 10/100
RESET
TX/RX
ER AT US CONFIG
W ST
PO AUX
IG
CO
NF CONSOLE
M HA POWER
AR
AL
Installing Equipment 19
Figure 10: Rack-Mount Installation, SSG 350M
J2350 BER
SLOT NUM 3
1
4
2
5
USB 1
LINK
USB 0
LINK
TX/RX 0/3
LINK TX/RX
0/2
LINK TX/RX
0/1 /1000
0/0 10/100
RESET
TX/RX
ER ATUS CONFIG
W ST
PO AUX
IG
CO
NF CONSOLE
M HA POWER
AR
g004136
AL
4. Have a second person install a mounting screw into each of the two aligned
holes. Use a number-2 phillips screwdriver to tighten the screws.
5. Install the remaining screws into each mounting bracket.
6. Verify that the mounting screws on one side of the rack are aligned with the
mounting screws on the opposite side and that the device is level.
Organizing Interface Cables

Arrange network cables as follows to prevent them from dislodging or developing
stress points:
Secure cables so that they are not supporting their own weight as they hang to
the floor.
Place excess cable out of the way in neatly coiled loops.
Use fasteners to maintain the shape of cable loops.
Device Grounding
To meet safety and electromagnetic interference (EMI) requirements, and to ensure
proper operation, the device must be adequately grounded before power is
connected. A grounding point is provided on the rear of the device to connect the
device to earth ground (see Figure 6 on page 15).
CAUTION: Before device installation begins, a licensed electrician must attach a

cable terminal to the grounding cable, which you supply. A cable with an
incorrectly attached terminal can damage the device (for example, by causing a
short circuit).
20 Organizing Interface Cables

The grounding cable must be American Wire Gauge (AWG) number-14 single-strand
wire cable and must be able to handle up to 6 ampere (A).
To ground the device before connecting power, you connect the grounding cable to
earth ground and then attach the cable to the grounding point on the rear of the
device.
Connecting AC Power
This section describes how to connect AC to an SSG 300M-series device. It also
describes how to connect DC power to a SSG 350M device with DC power supply.
Connecting AC Power
The AC power cord shipped with the device connects the device to earth ground
when the device is plugged into an AC grounding-type power outlet. The device
must be connected to earth ground during normal operation.
To connect AC power to the device:
1. Locate the power cord (or cords) shipped with the device, which has a plug (or
plugs) appropriate for your geographical location.
2. Attach an electrostatic discharge (ESD) grounding strap to your bare wrist, and
connect the strap to the ESD point on the right side of the device front panel.
3. Use a grounding cable to connect the device to earth ground, and do the
following:
a. Verify that a licensed electrician has attached an appropriate terminal to

the grounding cable.
b. Connect one end of the grounding cable to a proper earth ground (such as
the rack in which the device is installed).
c. Connect the other end of the grounding cable to the grounding point at the
rear of the SSG 300M-series device.
4. Insert the appliance-coupler end of the power cord into the appliance inlet on
the device rear panel.
5. Insert the plug into an AC power-source receptacle.
6. Use the power cable tie as follows to relieve strain on the cable (see Figure 11):
a. Wrap the loose end of the tie around the cable, and insert it into the
opening on the tie.
b. Pull the end to tighten the tie.
To release the tie from the cable, press down the tab on the tie and loosen it.
Connecting AC Power 21
Figure 11: Connecting AC Power Cord and Grounding Cable (SSG 350M Shown,
SSG 320M Similar)
Grounding cable terminal Grounding point

Screw with
captive washer
Power cable tie

AC appliance
AC power cord inlet
7. Verify that the power cord does not block access to device components or
drape where people can trip over it.
Connecting DC Power
The SSG 350M is available with a DC power supply that has a single DC input (–48
VDC and return). This device requires a dedicated 25A (–48 VDC) circuit breaker.
Most sites distribute DC power through a main conduit that leads to frame-mounted
DC power-distribution panels, one of which might be located at the top of the rack
that houses the router. A pair of cables (one input and one return) connects each set
of terminal studs to the power-distribution panel.
CAUTION: There is no standard color coding for DC power cables. The color coding
used by the external DC power source at your site determines the color coding for
the leads on the power cables that attach to the terminal studs on each power
supply. You must ensure that power connections maintain the proper polarity. The
power source cables might be labeled (+) and (–) to indicate their polarity.
The device must be connected to earth ground during normal operation. The
protective grounding terminal on the rear of the device is provided to connect the
device to earth ground.
WARNING: Power-plant ground and chassis ground must be connected to the same
building ground.
The DC return terminal must be connected to the central office ground. This
common DC return connection (DC-C) and the –48 VDC connection must both be
14 AWG single-strand wire cable (minimum). Each terminal attached to the power
cables must be U-type.
22 Connecting AC Power
To connect DC power to the device:
1. Attach an electrostatic discharge (ESD) grounding strap to your bare wrist, and
connect the strip to the ESD point on the device.
2. Use a grounding cable to connect the device to earth ground, and do the
following:
a. Verify that a licensed electrician has attached an appropriate terminal to

the grounding cable.
b. Connect one end of the grounding cable to a proper earth ground (such as
the rack in which the device is installed).
c. Connect the other end of the grounding cable to the grounding point at the
rear of the device (see Figure 12 on page 24).
3. Ensure that the voltage across the DC power source cable leads is 0V and that
there is no chance that the cable leads might become active during installation.
4. Verify that a licensed electrician has attached the appropriate power-cable lugs
to the negative and positive DC source power cables.
5. Within the terminal block, loosen the two center screws next to the labels –48
VDC and RTN.
Each screw contains a washer used to secure a DC source power-cable terminal

to the terminal block.
Connecting AC Power 23
Figure 12: Connecting DC Power and Ground Wires (SSG 350M Only)
Grounding cable terminal Grounding point

Screw with
captive washer
-48
-48VV
RTN
Power cable tie
DC terminal block
-48V
RTN
Screws with
captive washers
-48V and RTN wires
6. Secure the positive (+) DC source power-cable terminal to the RTN terminal.
7. Secure the negative (–) DC source power-cable terminal to the –48 VDC
terminal.
8. Dress the power cables appropriately.
CAUTION: Ensure that the DC cables do not touch the two screws on the chassis
that are adjacent to the terminal block. Contact between the DC cables and the
chassis screws will cause a circuit failure.
9. Use the power cable tie as follows to relieve strain on the cable (see Figure 12):
a. Wrap the loose end of the tie around the cable, and insert it into the
opening on the tie.
b. Pull the end to tighten the tie.
To release the tie from the cable, press down the tab on the tie and loosen it.
10. Verify that the power cord does not block access to device components or
drape where people can trip over them.
24 Connecting AC Power
Powering the Device On and Off

To power on the device, press and release the power button. ScreenOS starts as the
power supply completes its startup sequence. The POWER LED illuminates during
startup and remains on steadily when the device is operating normally.
To power off the device, press and release the power button again.
To remove power completely from the device, unplug the power cord. The power
button on the device is a standby power switch.
CAUTION: If the device is connected to an AC power-source receptacle when you

press the power button to power it off, the device remains in standby mode, and a
small amount (5V and 3.3V) of standby voltage is still available in the chassis.
Connecting the Device to a Network

This section provides basic information on how to physically connect the
SSG 300M-series device to your network.
To connect the cables as shown in Figure 13:
1. Connect an RJ-45 cable from the port labeled 0/0 (ethernet0/0 interface) to the
internal switch. The ethernet0/0 interface is prebound to the Trust security
zone.
DMZ switch. The ethernet0/1 interface is prebound to the DMZ security zone.
external switch or router. The ethernet0/2 interface is prebound to the Untrust
security zone. The device auto-senses the correct speed, duplex, and MDI/MDIX
settings.
4. Connect an RJ-45 cable from the Console port using the instructions provided
for management access in “Using a Console Connection” on page 28.
Powering the Device On and Off 25

Figure 13: Basic Cabling Example (SSG 350M Shown, SSG 320M Similar)
Untrust network
Console
Internal Switch DMZ Switch
Trusted LAN DMZ LAN
WARNING: Make sure that you do not inadvertently connect the Console, AUX, or
Ethernet ports on the device to the telephone outlet.
26 Connecting the Device to a Network

Chapter 3
Configuring the Device
ScreenOS software is preinstalled on SSG 300M-series devices. When the device is

started, it is ready to be configured. While the device has a default factory
configuration that lets you initially connect to the device, you must perform further
configuration for your specific network requirements.
This chapter includes the following sections:
“Accessing the Device” on page 28
“Default Device Settings” on page 31
“Basic Device Configuration” on page 31
“High Availability Configuration” on page 35
“PIM Configuration” on page 38
“Basic Firewall Protections” on page 38
“Verifying External Connectivity” on page 38
“Restarting the Device” on page 39
“Restarting the Device” on page 39
NOTE: After you configure an SSG 300M-series device and verify connectivity through the
remote network, you must register your product at www.juniper.net/support/ so
that certain ScreenOS services, such as Deep Inspection (DI) Signature Service and
Antivirus (AV), can be activated on the device. After registering your product, use
the WebUI to obtain the subscription for the service. For more information about
registering your product and obtaining subscriptions for specific services, refer to
the Fundamentals volume of the Concepts & Examples ScreenOS Reference Guide.
27
Accessing the Device

You can configure and manage an SSG 300M-series device in several ways:
Console—The Console port on the device lets you access the device through a
serial cable connected to your workstation or terminal. To configure the device,
you enter ScreenOS command line interface (CLI) commands on your terminal
or in a terminal-emulation program on your workstation. For more information,
see “Using a Console Connection” on page 28.
Remote Console—You can remotely access the console interface on a security

device by dialing into it. You can either dial into the v.92 modem port or into a
modem connected to the AUX port. For more information, refer to the
Administration volume of the Concepts & Examples ScreenOS Reference Guide.
WebUI—The ScreenOS Web user interface (WebUI) is a graphical interface

available through a browser. To initially use the WebUI, the workstation on
which you run the browser must be on the same subnetwork as the device. You
can also access the WebUI through a secure server using Secure Sockets Layer
(SSL) with secure HTTP (HTTPS).
Telnet/SSH—Telnet and SSH are applications that allow you to access devices
through an IP network. To configure the device, you enter ScreenOS CLI
commands in a Telnet session from your workstation. For more information,
refer to the Administration volume of the Concepts & Examples ScreenOS
Reference Guide.
NetScreen-Security Manager—NetScreen-Security Manager is a Juniper

Networks enterprise-level management application that lets you control and
manage Juniper Networks security devices. For instructions on how to manage
your device with NetScreen-Security Manager, refer to the NetScreen-Security
Manager Administrator’s Guide.
Using a Console Connection
NOTE: Use a straight-through RJ-45 CAT5 cable with a male RJ-45 connector to plug into
the Console port on the device.
To establish a console connection with the device:
1. Plug the female end of the supplied DB-9 adapter into the serial port of your
workstation. (Be sure that the DB-9 is inserted properly and secured.)
2. Plug one end of the RJ-45 CAT5 cable into the DB-9 adapter.
28 Accessing the Device

Chapter 3: Configuring the Device
3. Plug the other end of the RJ-45 CAT5 cable into the Console port on the
SSG 300M-series device. Figure 14 shows the arrangement of the cable and
adapter.
Figure 14: Establishing a Console Connection (SSG 350M Shown, SSG 320M Similar)
Serial port on
DB-9 adapter workstation
CAT5 RJ-45
cable
Console port on
SSG 300M-series
device
6xGE SFP
5
4
3
2
1
0
SSG 350
SLOT NUMBER
1 3
2 4
5
USB 1
RESET TX/RX 0/3 LINK USB 0
R US 0/2 LINK
WE STAT CONFIG 0/0 LINK TX/RX 0/1 LINK TX/RX
PO TX/RX 10/100/1000
IG AUX
M HA POWER CO
NF
CONSOLE
AR
AL
4. Launch a serial terminal-emulation program on your workstation. The required

settings to launch a console session are as follows:
Baud rate: 9600
Parity: None
Data bits: 8
Stop bit: 1
Flow Control: None
5. If you have not yet changed the default login for the admin name and
password, enter netscreen at both the login and password prompts. (Use
lowercase letters only. The login and password fields are both case-sensitive.)
For information on how to configure the device with the CLI commands, refer
to the Concepts & Examples ScreenOS Reference Guide.
6. (Optional) By default, the console times out and terminates automatically after
10 minutes of idle time. To remove the timeout, enter set console timeout 0.
7. Once the command prompt is displayed, the device is ready to be configured.

See “Basic Device Configuration” on page 31 to complete the initial device
configuration.
Accessing the Device 29

Using the WebUI

To use the WebUI, the workstation from which you are managing the device must
initially be on the same subnetwork as the device. To access the device with the
WebUI:
1. Connect your workstation to the port labeled 0/0 (ethernet0/0 interface), which
is prebound to the Trust security zone.
2. Ensure that your workstation is configured with a static IP address in the

192.168.1.0/24 subnet.
3. Launch your browser, enter the IP address for the ethernet0/0 interface (the
default IP address is 192.168.1.1), then press Enter.
The WebUI application displays the login prompt.
4. If you have not yet changed the default username and password, enter
netscreen at both the login and password prompts. (Use lowercase letters only.
The login and password fields are both case-sensitive.)
5. Once the WebUI homepage opens, the device is ready to be configured. See
“Basic Device Configuration” on page 31 to complete the initial device
configuration.
Using Telnet
To use a Telnet connection, the workstation must be in the same subnetwork as the
security device. To access the device with a Telnet connection:
1. Connect your workstation to the port labeled 0/0 (ethernet0/0 interface), which
is prebound to the Trust security zone.
2. Ensure that your workstation is configured with a static IP address in the

192.168.1.0/24 subnet.
3. Start a Telnet client application to the IP address for the ethernet0/0 interface
(the default IP address is 192.168.1.1). For example, enter telnet 192.168.1.1.
The Telnet application displays the login prompt.
5. (Optional) By default, the console times out and terminates automatically after
10 minutes of idle time. To prevent the console from timing out and
terminating automatically, enter set console timeout 0.
30 Accessing the Device

Default Device Settings

Table 4 describes the default interface-to-zone bindings on an SSG 300M-series
device.
Table 4: Default Interface-to-Zone Bindings
Port Label Interface Zone

0/0 ethernet0/0 (default IP address is 192.168.1.1/24) Trust
0/1 ethernet0/1 DMZ
0/2 ethernet0/2 Untrust
0/3 ethernet0/3 HA
Note that the ethernet0/0 interface has the default IP address 192.168.1.1/24 and is
configured for management services. If you connect the ethernet0/0 port on the
device to a workstation, you can configure the device from a workstation in the
192.168.1.1/24 subnetwork using a management service such as Telnet. You can
change the default IP address on the ethernet0/0 interface to match the addresses
on your LAN. There are no other default IP addresses configured on other ports on
the device; you must assign IP addresses to other interfaces.
Basic Device Configuration

The following sections describe the basic configuration tasks required to place an
SSG 300M-series device in operation:
“Admin Name and Password” on page 32
“Administrative Access” on page 32
“Interface IP Address” on page 32
“Management Services” on page 33
“Hostname and Domain Name” on page 33
“Date and Time” on page 34
“Default Route” on page 35
The examples in this section demonstrate how to establish initial network

connectivity. For advanced configuration information, refer to the Concepts &
Examples ScreenOS Reference Guide.
Default Device Settings 31

Admin Name and Password

The administrative user has complete privileges to configure a device. We
recommend that you change the default admin name (netscreen) and password
(netscreen) immediately.
To change the admin name and password:
WebUI
Configuration > Admin > Administrators > Edit (for the NetScreen
Administrator Name): Enter the following, then click OK:
Administrator Name:
Old Password: netscreen
New Password:
Confirm New Password:
CLI
set admin name name
set admin password pswd_str
save
Administrative Access
By default, anyone on your network who knows the login and password can
manage a device.
To configure a device to be managed only from a specific host on your network:
WebUI
Configuration > Admin > Permitted IPs: Enter the following, then click Add:
IP Address/Netmask: ip_addr/mask
CLI
set admin manager-ip ip_addr/mask
save
Interface IP Address
The ethernet0/0 interface has the default IP address 192.168.1.1/24 and is
preconfigured for management services. You can configure the device using a
management service such as Telnet by connecting a workstation to the ethernet0/0
interface. The workstation must have an IP address in the 192.168.1.1/24 subnet.
To change the default interface IP address on the device:
WebUI
Network > Interfaces > Edit (for ethernet0/0): Enter the following, then click
OK:
IP Address/Netmask: ip_addr/mask
32 Basic Device Configuration

CLI
set interface ethernet0/0 ip ip_addr/mask
save
Management Services
ScreenOS provides services for configuring and managing a device, such as SNMP,
SSL, and SSH, which you can enable on a per-interface basis. Management services
are only available for Ethernet interfaces. You cannot configure WAN interfaces for
management services.
To configure the management services for the ethernet0/0 interface:
WebUI
Network > Interfaces > Edit (for ethernet0/0): Under Management Services,
select or clear the management services you want to use on the interface, then
click Apply.
CLI
set interface eth0/0 manage web
unset interface eth0/0 manage snmp
save
Hostname and Domain Name

The domain name defines the network or subnetwork that the device belongs to,
while the hostname refers to a specific device. The hostname and domain name
together uniquely identify a device in the network. To configure the hostname and
domain name on the device:
WebUI
Network > DNS > Host: Enter the following, then click Apply:
Host Name: hostname

Domain Name: domain-name
CLI
set hostname hostname
set domain domain-name
save
Basic Device Configuration 33

Domain Name System Server

The Domain Name System (DNS) server on the network maintains a database for
resolving hostnames and IP addresses. Devices access the configured DNS servers
to resolve hostnames. In ScreenOS, you configure the IP addresses for the primary
and secondary DNS servers and the time of the day at which the device performs a
DNS refresh operation.
To configure the DNS server IP address and refresh time:
WebUI
Network > DNS > Host: Enter the following, then click Apply:
Primary DNS Server: ip_addr

Secondary DNS Server: ip_addr
DNS Refresh: (select)
Every Day at: time
CLI
set dns host name ip_addr
set dns host name ip_addr
set dns host schedule time
save
Date and Time

The time settings on a device affect events such as the setup of virtual private
network (VPN) tunnels. The easiest way to set the date and time on the device is to
use the WebUI to synchronize the device clock with the clock on your workstation.
To configure the date and time on the device:
WebUI
1. Configuration > Date/Time: Click Sync Clock with Client.
A pop-up message prompts you to specify if you have enabled the daylight
saving time option on your workstation clock.
2. Click Yes to synchronize the device clock and adjust it according to daylight
saving time, or click No to synchronize the device clock without adjusting
for daylight saving time.
You can also use the set clock command in a Telnet or console session to manually
enter the date and time for the device.
34 Basic Device Configuration

Default Route
The default route is a static route used to direct packets addressed to networks that
are not explicitly listed in the routing table. If a packet arrives at the device with an
address for which the device does not have routing information, the device sends
the packet to the destination specified by the default route. To configure the default
route on the device:
WebUI
Network > Routing > Destination > New (trust-vr): Enter the following, then
click OK:
Network Address/Netmask: 0.0.0.0/0.0.0.0

Gateway: (select)
Interface: ethernet0/2 (select)
Gateway IP Address: ip_addr
CLI
set route 0.0.0.0/0 interface ethernet0/2 gateway ip_addr
save
High Availability Configuration

High availability (HA) lets you cable two devices together and configure them to
work as a redundant group. A redundant group consists of one primary device and
one backup device. If the primary device fails, the backup device takes over as the
new primary, thus avoiding interruption of services.
This section describes how to connect your device for HA.
NOTE: Do not mix port interface types. HA configuration is not supported on WAN
interfaces. You must have the same hardware configuration for both devices for
HA to work. For more information about HA configuration, refer to the Concepts &
Examples ScreenOS Reference Guide.
High Availability Configuration 35

Figure 15: High Availability Cabling Connections
Untrust Zone
R1 R2
Switch C Switch F
802.1 Q trunk
SSG 350M or SSG 320M SSG 350M or SSG 320M

HA port
Switch A Switch D
Trust Zone
Switch B Switch E
DMZ Zone
NOTE: The provided cabling instructions reproduce the configuration shown in Figure 15;
however, this is not the only possible HA configuration. In addition, the
instructions assume that all physical ports and interfaces are still at their defaults.
If you have changed the port and interface settings, the instructions might not
work properly.
To cable SSG 350M and SSG 320M security devices together for HA and connect
them to the network:
Configuring HA Ports
1. Set the HA interface by executing the set interface ethernet0/3 zone ha
command on both devices.
36 High Availability Configuration

Primary Unit
2. Connect a crossover cable from ethernet0/0 to Switch A.
3. Connect a crossover cable from ethernet0/1 to Switch B.
4. Connect a crossover cable from ethernet0/2 to Switch C.
Backup Unit
5. Connect a crossover cable from ethernet0/0 to Switch D.
6. Connect a crossover cable from ethernet0/1 to Switch E.
7. Connect a crossover cable from ethernet0/2 to Switch F.
Switches
8. Cable together Switch A and Switch D.
9. Cable together Switch B and Switch E.
10. Cable together Switch C and Switch F.
11. Cable Switch C to R1.
12. Cable Switch F to R2.
NOTE: The switch ports must be defined as 802.1Q trunk ports, and the external routers
must be able to use either Hot Standby Router Protocol (HSRP) or Virtual Router
Redundancy Protocol (VRRP). For the best configuration method, refer to the
documentation for your switch or router.
13. Press the power switch to the ON position for both devices.
High Availability Configuration 37

PIM Configuration
To configure the interfaces on a physical interface module (PIM), refer to the PIM
and Mini-PIM Installation and Configuration Guide.
Basic Firewall Protections

SSG 300M-series devices are configured with a default policy that permits
workstations in the Trust zone of your network to access any resource in the Untrust
security zone, while outside computers are not allowed to access or start sessions
with your workstations. You can configure policies that direct the device to permit
outside computers to start specific kinds of sessions with your computers. For
information about creating or modifying policies, refer to the Concepts & Examples
ScreenOS Reference Guide.
SSG 300M-series devices provide various detection and defense mechanisms to

combat probes and attacks aimed at compromising or harming a network or
network resource:
ScreenOS Screen options secure a zone by inspecting, and then allowing or

denying, all connection attempts that require crossing an interface to that zone.
For example, you can apply port-scan protection on the Untrust zone to stop a
source from a remote network from trying to identify services to target for
further attacks.
The device applies firewall policies, which can contain content filtering and
Intrusion Detection and Prevention (IDP) components, to the traffic that passes
the Screen filters from one zone to another. By default, no traffic is permitted to
pass through the device from one zone to another. To permit traffic to cross the
device from one zone to another, you must create a policy that overrides the
default behavior.
To set ScreenOS Screen options for a zone:
WebUI
Screening > Screen: Select the zone to which the options apply. Select the
Screen options that you want, then click Apply:
CLI
set zone zone screen option
save
For more information about configuring the network security options available in
ScreenOS, refer to the Attack Detection and Defense Mechanisms volume in the
Concepts & Examples ScreenOS Reference Guide.
Verifying External Connectivity

To verify that workstations in your network can access resources on the Internet,
start a browser from any workstation in the network and browse to
www.juniper.net/.
38 PIM Configuration
Restarting the Device

You may need to restart the device in order to implement new features, such as
when you change between route and transparent mode or when you add new
license keys.
The following sections describe two methods of restarting the device:
“Restarting the Device with the CLI Reset Command” on page 1
“Restarting the Device with the WebUI” on page 1
Restarting the Device with the CLI Reset Command

To restart the device with the CLI reset command:
1. Establish a console session with the device as described in “Using a Console

Connection” on page 28 or “Using Telnet” on page 30.
At a Windows workstation, the easiset way of opening a console connection is

to choose Start > Run and enter telnet ip_address.
The device prompts you for your login and password.
3. At the console prompt, enter:
reset
The device prompts you to confirm the reset:
System reset, are you sure? y/[n]
4. Enter Y.
The device restarts.
Restarting the Device with the WebUI

To restart the device with the WebUI:
1. Launch your browser and enter the IP address for the management interface
(the default IP address is 192.168.1.1), then press Enter.
The WebUI application displays the login prompt.
3. In the WebUI, choose:
Configuration > Update > ScreenOS/Keys
Restarting the Device 39

4. Click Reset.
An alert box prompts you to confirm that you want to reset the device.
5. Click OK.
The device resets. Also, an alert box prompts you to leave your browser open
for a few minutes and then log back into the device.
Resetting the Device to Factory Defaults

If you lose the admin password, or you need to clear the configuration of your
device, you can reset the device to its factory default settings. Resetting the device
destroys any existing configurations and restores access to the device.
CAUTION: Resetting the device deletes all existing configuration settings and
disables all existing firewall and VPN services.
NOTE: By default, the device recovery feature is enabled. You can disable it by entering
the CLI unset admin device-reset command. Also, if the security device is in FIPS
mode, the recovery feature is automatically disabled.
You can restore the device to its default settings using one of these methods:
Using the device serial number
Using the CLI unset all command
Using the Reset pinhole
The following sections describe how to use these methods to reset the device to its
factory defaults.
Device Serial Number

To use the device serial number to reset the device to its factory defaults:
1. Start a Console session as described in “Using a Console Connection” on

page 28.
2. At the Login prompt, enter the device serial number.
3. At the Password prompt, enter the serial number again. The following message
appears:
!!! Lost Password Reset !!! You have initiated a command to reset the device to
factory defaults, clearing all current configuration and settings. Would you like to
continue? y/[n]
40 Resetting the Device to Factory Defaults

4. Press the y key. The following message appears:
!! Reconfirm Lost Password Reset !! If you continue, the entire configuration of the
device will be erased. In addition, a permanent counter will be incremented to
signify that this device has been reset. This is your last chance to cancel this
command. If you proceed, the device will return to factory default configuration,
which is: device IP: 192.168.1.1; username: netscreen, password: netscreen.
Would you like to continue? y/[n]
5. Press the y key to reset the device.
The system now resets and returns to the login prompt; the default login name and
password are both reset to netscreen.
unset all
To use the CLI unset all command, you will need to know the login name and
password. To reset the device to its factory defaults:

page 28, then log in.
2. At the command prompt, enter unset all. The following message is displayed:
Erase all system config, are you sure y/[n] ?
3. Press y
4. Enter reset. Press n for the first question and y for the second question:
Configuration modified, save? [y]/n

System reset, are you sure? y/[n]
The system now resets and returns to the login prompt; the default login name and
password are both reset to netscreen.
Reset Pinhole Button

To use the Reset pinhole button (labeled Reset Config on some devices) on the
device, you must either view the device status LEDs on the front panel or start a
Console session.
NOTE: If you do not follow the complete sequence, the reset process cancels without any
configuration change and the console message states that the erasure of the
configuration is aborted. The Status LED returns to blinking green. The device
generates SNMP and SYSLOG alerts to configured SNMP or SYSLOG trap hosts.
Using the device status LEDs:
1. Locate the Reset (or Reset Config) pinhole on the device. Using a thin wire
(such as a straightened paperclip), push the pinhole button for four to six
seconds.
The Status LED blinks red.
Resetting the Device to Factory Defaults 41

2. As soon as the Status LED blinks green, release the pinhole button and wait
two seconds.
3. The device now waits for the second reset, which confirms the operation.
Push the pinhole button again for four to six seconds until the device resets.
The system now resets and returns to the login prompt; the default login name
and password are both reset to netscreen.
Using the Console:

page 28.
2. Locate the Reset pinhole on the device. Using a thin wire (such as a
straightened paperclip), push the pinhole button for four to six seconds.
The message “Configuration Erasure Process has been initiated” appears in

the console window. Continue to press the pinhole button until the
message “Waiting for 2nd confirmation” appears.
3. Release the pinhole button, and wait two seconds.
4. Push the pinhole button again for four to six seconds.
The message “2nd push has been confirmed” appears.
5. Continue to press the pinhole button until the device resets.
The system now resets and returns to the login prompt; the default login name
and password are both reset to netscreen.
42 Resetting the Device to Factory Defaults

Chapter 4
Servicing the Device
This chapter describes service and maintenance procedures for SSG 300M-series
devices. It includes the following sections:
“Required Tools and Parts” on page 43
“Replacing a PIM” on page 44
“Upgrading Memory” on page 47
“Replacing the Air Filter” on page 50
NOTE: For safety warnings and instructions, refer to the Juniper Networks Security
Products Safety Guide. The instructions in the guide warn you about situations that
could cause bodily injury. When working on equipment, be aware of the hazards
involved with electrical circuitry, and follow standard practices for preventing
accidents.
Required Tools and Parts

To replace a component on an SSG 300M-series device, you need the following tools
and parts:
Electrostatic bag or antistatic mat
Electrostatic discharge (ESD) grounding wrist strap
Flat-tip screwdriver, 1/8-inch
Number-1 phillips screwdriver
Number-2 phillips screwdriver
Required Tools and Parts 43

Replacing a PIM
The SSG 350M device has five slots in the front panel for Ethernet or WAN physical
interface modules (PIMs). The SSG 320M device has three PIM slots. PIMs are field
installable and replaceable.
CAUTION: Power off the device before removing or installing PIMs. PIMs are not
hot-swappable.
Removing a Blank Faceplate

To maintain proper airflow through the device, leave blank faceplates in place over
slots that do not contain PIMs. Do not remove a blank faceplate unless you are
installing a PIM in the empty slot.
To remove a blank faceplate:
1. Attach an ESD grounding strap to your bare wrist, and connect the strap to the
ESD point on the device.
2. If the device is powered on, press and release the power button to power off the
device. Verify that the POWER LED is off.
3. Loosen the screws on each side of the faceplate as shown in Figure 16:
On faceplates with handles, use a 1/8-inch flat-tip screwdriver to loosen but

do not remove the captive screws.
On faceplates without handles, use a number-1 phillips screwdriver to

remove the non-captive screws.
Figure 16: Identifying Blank Faceplate Types
Handles
Blank Faceplate
with Handles
Loosen captive screws

with 1/8-inch flat-tip
screwdriver
Blank Faceplate
without Handles
Remove screws with

Number-1 Phillips
screwdriver
4. Remove the faceplate.
44 Replacing a PIM
Chapter 4: Servicing the Device
Removing a PIM
To remove a PIM:
1. Place an electrostatic bag or antistatic mat on a flat, stable surface on which

you intend to place the PIM.
4. Label the cables connected to the PIM so that you can later reconnect each
cable to the correct PIM.
5. If necessary, arrange the cables to prevent them from dislodging or developing

stress points.
6. Disconnect the cables from the PIM.

stress points.
8. Loosen the captive screws on each side of the PIM faceplate using a 1/8-inch
flat-tip screwdriver.
9. Grasp the handles on each side of the PIM faceplate, and slide the PIM out of
the device (see Figure 17). On some PIMs the handles are metal ears attached
to the PIM faceplate. Other PIMs have long screws that serve as the handles.
Figure 17: Removing/Installing a PIM
10. Place the PIM in the electrostatic bag or on the antistatic mat.
11. If you are not reinstalling a PIM into the empty slot, install a blank PIM faceplate
over the empty slot to maintain proper airflow.
Replacing a PIM 45
Installing a PIM
To install a PIM:
3. Grasp the handles on each side of the PIM faceplate. On some PIMs the handles
are metal ears attached to the PIM faceplate. Other PIMs have long screws that
serve as the handles.
4. Align the edges of the PIM circuit board with the guide rails at each side of the
PIM slot.
5. Slide the PIM in until it seats firmly in the device.
CAUTION: Slide the PIM straight into the slot to avoid damaging the components
on the PIM.
6. Tighten the screws on each side of the PIM faceplate:
On PIMs with metal ear handles attached to the faceplate, tighten the
captive screws using a 1/8-inch flat-tip screwdriver.
On PIMs with long screws for handles, tighten the captive screws using a
number-2 phillips screwdriver.
7. Insert the appropriate cables into the cable connectors on the PIM.

stress points:
Secure the cable so that it is not supporting its own weight as it hangs to
the floor.
Place excess cable out of the way in a neatly coiled loop.
Use fasteners to maintain the shape of cable loops.
9. Press and release the power button to power on the device. Verify that the
POWER LED lights steadily after you press the power button.
10. Verify that the PIM status LED lights steadily green to confirm that the PIM is
online.
46 Replacing a PIM
Upgrading Memory
You can upgrade a device that has a single 256 MB single in-line memory module
(SIMM) dynamic random access memory (DRAM) module to two 512 MB modules
(1GB of memory). Ask your Juniper reseller for kit SSG-300M-MEM-1GB. The kit
contains two 512 MB modules.
NOTE: The device must have 1GB of memory installed to run ScreenOS security features:
Web filtering
Antivirus
Antispam
Intrusion protection system (Deep Inspection)
To upgrade the memory on an SSG 300M-series device:
3. Remove the device from the rack.
4. Disconnect power from the device. On units with AC power supplies,

disconnect the AC power cord from the inlet on the back panel of the device.
On SSG 350M devices with DC power supplies, disconnect the -48v and RTN
wires from the DC terminal block on the back panel of the device.
CAUTION: Do not allow the -48V or RTN wire ends to touch any conductive surface
or each other. Any electrical contact will cause circuit failure.
5. Use a number-1 phillips screwdriver to remove the flat head screws at the rear
and sides of the chassis. Keep the screws nearby for use when closing the
chassis later.
6. Slide the chassis cover towards the back of the device to disengage the
alignment tabs on the cover from the matching slots on the chassis.
7. Lift the chassis cover up and then remove it.
Upgrading Memory 47
8. Locate the memory module slots (see Figure 18).
Figure 18: Memory Module Slots
Front Panel
Back Panel
Slot 1
Slot 2
Slot 3
Slot 4
NOTE: Install 512 MB memory modules only in slots 1 and 3.
9. Release the 256 MB SIMM DRAM module by pressing your thumbs downward
on the locking tabs on each side of the module so that the tabs swivel away
from the module (see Figure 19).
48 Upgrading Memory
Figure 19: Removing and Installing a Memory Module

Remove Install
10. Grip the long edge of the memory module and slide it out. Set it aside.
11. Insert one of the 512 MB SIMM DRAM modules into slot 1. Exerting even
pressure with both thumbs upon the upper edge of the module, press the
module downward until the locking tabs click into position.
12. Repeat step 11 to install the second memory module in slot 3.
13. Place the chassis cover on top of the chassis.
14. Slide the chassis cover towards the front of the device to engage the alignment
tabs on the cover with the matching slots on the chassis as shown in Figure 20
on page 50.
Upgrading Memory 49
Figure 20: Aligning Chassis Cover Tabs and Slots

Align tabs on front edge
of chassis cover with
slots behind front panel
g004128
5
4
SFP
6xGE 3
2
1
0
ER
NUMB
SLOT 2
1 3
320
SSG
USB 1
USB 0
LINK
TX/RX
0/3
TX/RX
0/2 LINK
LINK
TX/RX 0/1 100/1000
LINK 10/
TX/RX
0/0
T
RESEIG
ER TAT
U S CONF
W S AUX
PO IG OLE
ON
F
CONS
C
M HA POWE
R
AR
AL
Align tabs on lower rear

edge of chassis cover
with slots on chassis
15. Use the number-1 phillips screwdriver to tighten the screws you removed g004130
earlier, securing the top panel to the chassis.
Replacing the Air Filter

The cooling fans for SSG 350M devices draw air in through vents along the left side
of the device and exhaust it through vents on the rear and right side. To prevent
foreign particles from entering the device, the inlet vents include a plastic filter
element.
If the temperature alarm continues to appear, we recommend that you replace the
the air filter.
NOTE: Depending on the working environment where the device is located, we

recommend changing the fan filter every six months. The fan filter SKU number is
SSG-350M-FLTR.
50 Replacing the Air Filter

To replace the air filter on an SSG 350M device:
1. Loosen the filter-tray thumbscrew at the right side of the rear panel. See
Figure 21.
2. Slide the filter tray out of the chassis.
Figure 21: Removing the Filter Tray
g004117
Thumbscrew
Filter tray Air filter
3. Remove the old air filter from the hook-and-loop fastener strips that secure it to
the filter tray
4. Align the new air filter with the first hook-and-loop strip and press it onto the
four hook-and-loop fastener strips on the filter tray as shown in Figure 22.
Figure 22: Replacing the Air Filter
Hook-and-loop
fastener strips
5. Slide the filter tray back into the back of the chassis.
6. Tighten the thumbscrew.
Replacing the Air Filter 51

52 Replacing the Air Filter

Appendix A
Specifications
This appendix provides general system specifications for an SSG 300M-series

device. It includes the following sections:
“Physical” on page 53
“Electrical” on page 54
“Environmental Tolerance” on page 54
“Certifications” on page 55
“WEEE and RoHS” on page 56
“Connectors” on page 56
Physical
Table 5 provides the physical specifications for SSG 350M devices.
Table 5: SSG 350M Physical Specifications

Description Value
Chassis 2.61 in. (6.62 cm) high
dimensions 17.51 in. (44.5 cm) wide—18.9 in. (48.0 cm) wide with mounting brackets
attached
15.1 in. (38.3 cm) deep—plus 0.8 in. (2 cm) of hardware that protrudes from
the chassis front
Device weight Minimum (no PIMs): 16 lb (7.3 kg)
Maximum (six PIMs): 19 lb (8.6 kg)
Physical 53
Table 6 provides the physical specifications for SSG 320M devices.

Table 6: SSG 320M Physical Specifications
Description Value
Chassis 1.75 in. (4.44 cm) high
dimensions 17.51 in. (44.5 cm) wide—18.9 in. (48.0 cm) wide with mounting brackets
attached
15.1 in. (38.3 cm) deep—plus 0.8 in. (2 cm) of hardware that protrudes from
the chassis front
Device weight Minimum (no PIMs): 15 lb (6.8 kg)
Maximum (six PIMs): 16.6 lb (7.6 kg)
Electrical
Table 7 provides the electrical specifications for SSG 300M-series devices.
Table 7: SSG 300M-series Electrical Specifications
Item Specification
AC input voltage Operating range: 100 to 240 VAC
AC input line frequency 50 or 60 Hz
AC system current rating (SSG 320M) 3.2 A @ 100 VAC, 1.3 A @ 240 VAC
AC system current rating (SSG 350M) 3.5 A @ 100 VAC, 1.5 A @ 240 VAC
DC input voltage (SSG 350M only) Operating range: -48 to -60 VDC
DC system current rating (SSG 350M only) 7.2 A @ 48 VDC
Environmental Tolerance
Table 8 provides the environmental tolerance for SSG 300M-series devices.
Table 8: SSG 300M-series Environmental Tolerance
Description Value
Altitude No performance degradation to 10,000 ft (3048 m)
Relative humidity Normal operation ensured in relative humidity range of 10% to 90%,
noncondensing
Temperature Normal operation ensured in temperature range of 32°F (0°C) to
104°F (40°C)
Non-operating storage temperature in shipping carton: -4°F (-20°C) to
158°F (70°C)
Seismic Designed to meet Telcordia Technologies Zone 4 earthquake
requirements
Maximum thermal SSG 320M: 1091 BTU/hour (320W)
output SSG 350M: 1195 BTU/hour (350W)
54 Electrical
Appendix A: Specifications
Certifications
Table 9 provides the device certifications for SSG 300M-series devices.
Table 9: SSG 300M-series Device Certifications
Certification Type Certification Name

NEBS GR-63-CORE Issue 2, GR-1089-CORE Issue 3
Safety CAN/CSA-C22.2 No. 60950-1-03/UL 60950-1
EN 60950-1
EN 60825-1 Safety of Laser Products - Part 1
EMC Emissions SSG 350M:
FCC Part 15 Class A (USA)
EN 55022 Class A (Europe, Australia, New Zealand)
VCCI Class A (Japan)
SSG 320M:
FCC Part 15 Class A (USA)
EN 55022 Class A (Europe, Australia, New Zealand)
VCCI Class A (Japan)
EMC Immunity EN 55024

EN-61000-3-2 Power Line Harmonics
EN-61000-3-3 Voltage Fluctuations and Flicker
EN-61000-4-2 ESD
EN-61000-4-3 Radiated Immunity
EN-61000-4-4 EFT
EN-61000-4-5 Surge
EN-61000-4-6 Low Frequency Common Immunity
EN-61000-4-11 Voltage Dips and Sags
ETSI European Telecommunications Standards Institute (ETSI) EN-300386-2:
Telecommunication Network Equipment. Electromagnetic Compatibility
Requirements (equipment category Other than telecommunication
centers)
T1 Interface FCC Part 68 - TIA 968
Industry Canada CS-03
UL 60950-1 - Applicable requirements for TNV circuit with outside plant
lead connection
Certifications 55
WEEE and RoHS

Juniper Networks products comply with the European Union’s Waste Electrical and
Electronic Equipment (WEEE) Directive and Restriction of Hazardous Substances
(RoHS) Directive. These directives, and other similar regulations from countries
outside the European Union, China, and Korea, relate to electronic waste
management and the reduction or elimination of specific hazardous materials in
electronic products.
For more information about RoHS and WEEE compliance, visit:
www.juniper.net/environmental/
Connectors
Figure 23 shows the pin numbering of the RJ-45 connectors for the Console and
AUX ports.
Figure 23: AUX and Console RJ-45 Connector Pin Numbering

1 8
Table 10 lists the pinouts of the RJ-45 connectors for the Console and AUX ports.
Table 10: Console and AUX RJ-45 Connector Pinouts

Pin Name I/O Description
1 RTS Out O Request to send
2 DTR Out O Data terminal ready
3 TxD O Transmit data
4 GND — Chassis ground
5 GND — Chassis ground
6 RxD I Receive data
7 DSR I Data set ready
8 CTS I Clear to send
56 WEEE and RoHS

Appendix A: Specifications
Figure 24 shows the pin numbering of the connector on the DB-9 adapter supplied
with the device.
Figure 24: DB-9 Connector Pin Numbering
Table 11 lists the pinouts for the DB-9 adapter.
Table 11: DB-9 Adapter Pinouts
DB-9 Pin RJ-45 Pin Name I/O Description

1 N/C DCD <– Carrier detect
2 3 RxD <– Receive data
3 6 TxD –> Transmit data
4 7 DTR –> Data terminal ready
5 4 Ground — Signal ground
6 2 DSR <– Data set ready
7 8 RTS –> Request to send
8 1 CTS <– Clear to send
9 N/C RING <– Ring indicator
Table 12 lists the RJ-45 connector pinouts for the Gigabit Ethernet ports.
Table 12: Gigabit Ethernet RJ-45 Connector Pinouts

Pin Signal
1 MDI0+
2 MDI0-
3 MDI1+
4 MDI2+
5 MDI2-
6 MDI1-
7 MDI3+
8 MDI3-
The E1 and T1 PIMs use RJ-48 cables, which are not supplied with the PIM. Table 13
describes the RJ-48 connector pinouts.
CAUTION: To maintain agency approvals, use only properly constructed, shielded

cables.
Connectors 57
Table 13: RJ-48 Connector to RJ-48 Connector (Straight) Pinouts
RJ-48 Pin (on T1/E1 PIM)

(Data Numbering Form) Signal
1 RX, Ring, –
2 RX, Tip, +
4 TX, Ring, –
5 TX, Tip, +
58 Connectors
Index
A H
AC grounding .................................................................21 HA LED ...........................................................................12
admin name and password ..........................................32 high availability, configuring ................................35 to 37
administrative access ....................................................32 hostname and domain name .......................................33
alarm LED .......................................................................12
I
B installation
back panel components................................................14 before you begin .....................................................18
chassis grounding ..............................................15, 20
C connecting power ....................................................21
cable connectors equipment rack .......................................................18
AUX ...........................................................................11
Console .....................................................................11 L
Ethernet ....................................................................11 LEDs
chassis grounding ....................................................15, 20 activity link on Ethernet ports ...............................13
configuration device status descriptions ......................................12
admin name and password ...................................32 LAN ports .................................................................13
administrative access .............................................32
date and time ..........................................................34 M
default route.............................................................35 management services ...................................................33
DNS server ...............................................................34 managing
high availability .......................................................35 through Telnet .........................................................30
host and domain name ..........................................33 through WebUI ..................................................30, 39
management services .............................................33 memory, upgrading .......................................................47
USB ...........................................................................13
P
D PIMs
date and time .................................................................34 installing ...................................................................46
DC grounding .................................................................23 power LED ......................................................................12
default interface-to-zone bindings ...............................31 power supplies
default IP address ..........................................................31 connecting ................................................................21
default route ...................................................................35
device dimensions ...................................................53, 54 R
device weight .....................................................18, 53, 54 rack mount .....................................................................19
DNS server......................................................................34 Reset/Reset Config button ............................................41
resetting to factory default ............................................40
E restarting the device ......................................................39
electrical specifications .................................................54
Electrostatic Discharge ..................................................14 S
environmental specifications .......................................54 shutting down a device .................................................25
ESD point........................................................................14 status LED .......................................................................12
G T
grounding .................................................................15, 20 Telnet, using ...................................................................30
Index 59
W
WebUI, using ............................................................ 30, 39
weight of device....................................................... 53, 54
Z
zones, default bindings ................................................. 31
60 Index

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Security Products

Juniper Networks, Inc.

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Consult the dealer or an experienced radio/TV technician for help.

Chapter 1 Hardware Overview 9

Chapter 2 Installing and Connecting the Device 17

Chapter 3 Configuring the Device 27

Using Telnet ............................................................................................ 30

Chapter 4 Servicing the Device 43

Juniper Networks offers two models of the SSG 300M-series device:

 Chapter 1, “Hardware Overview,” describes the chassis and components of

 Chapter 2, “Installing and Connecting the Device,” describes how to mount an

 Chapter 3, “Configuring the Device,” describes how to configure and manage

 Chapter 4, “Servicing the Device,” describes service and maintenance

 Appendix A, “Specifications,” provides general system specifications for

 “Web User Interface Conventions” on page 6

 “Command Line Interface Conventions” on page 6

Web User Interface Conventions

Command Line Interface Conventions

 Variables are in italic type.

 Anything inside square brackets [ ] is optional.

 Anything inside braces { } is required.

set interface { ethernet1 | ethernet2 | ethernet3 } manage

Requesting Technical Support

 JTAC policies—For a complete understanding of our JTAC procedures and

 Product warranties—For product warranty information, visit

 JTAC hours of operation—The JTAC centers have resources available 24 hours a

Self-Help Online Tools and Resources

 Find CSC offerings—http://www.juniper.net/customers/support/

 Find product documentation—http://www.juniper.net/techpubs/

 Find solutions and answer questions using our Knowledge Base—

 Search technical bulletins for relevant hardware and software notifications—

 Join and participate in the Juniper Networks Community Forum—

 Open a case online in the CSC Case Manager—

Requesting Technical Support  7

Opening a Case with JTAC

 Use the Case Manager tool in the CSC at http://www.juniper.net/customers/cm/.

 Call 1-888-314-JTAC (1-888-314-5822—toll free in USA, Canada, and Mexico).

For international or direct-dial options in countries without toll-free numbers, visit

Figure 1: SSG 350M Front Panel

PIM slot 2 PIM slot 4

Electrostatic discharge point

Device status LEDs Ethernet USB ports

Figure 2 shows the front panel of the SSG 320M device.

Figure 2: SSG 320M Front Panel

SSG 320 SLOT NUMBER

Ethernet USB ports

The following sections describe the elements on the front panel of an

 “Port Descriptions” on page 11

 “Power Button” on page 11

 “Reset Config Pinhole” on page 11

 “Device Status LEDs” on page 12

 “Ethernet Port LEDs” on page 13

 “Physical Interface Module Slots” on page 13

 “USB Ports” on page 13

 “Electrostatic Discharge Point” on page 14

Table 1: SSG 300M-series Ports

Port Description Connector Speed/Protocol

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Consult the dealer or an experienced radio/TV technician for help.

Chapter 1, “Hardware Overview,” describes the chassis and components of

Chapter 2, “Installing and Connecting the Device,” describes how to mount an

Chapter 3, “Configuring the Device,” describes how to configure and manage

Chapter 4, “Servicing the Device,” describes service and maintenance

Appendix A, “Specifications,” provides general system specifications for

“Web User Interface Conventions” on page 6

“Command Line Interface Conventions” on page 6

Variables are in italic type.

Anything inside square brackets [ ] is optional.

Anything inside braces { } is required.

JTAC policies—For a complete understanding of our JTAC procedures and

Product warranties—For product warranty information, visit

JTAC hours of operation—The JTAC centers have resources available 24 hours a

Find CSC offerings—http://www.juniper.net/customers/support/

Find product documentation—http://www.juniper.net/techpubs/

Find solutions and answer questions using our Knowledge Base—

Search technical bulletins for relevant hardware and software notifications—

Join and participate in the Juniper Networks Community Forum—

Open a case online in the CSC Case Manager—

Requesting Technical Support 7

Use the Case Manager tool in the CSC at http://www.juniper.net/customers/cm/.

Call 1-888-314-JTAC (1-888-314-5822—toll free in USA, Canada, and Mexico).

“Port Descriptions” on page 11

“Power Button” on page 11

“Reset Config Pinhole” on page 11

“Device Status LEDs” on page 12

“Ethernet Port LEDs” on page 13

“Physical Interface Module Slots” on page 13

“USB Ports” on page 13

“Electrostatic Discharge Point” on page 14

“Before You Begin” on page 18

“Installing Equipment” on page 18

“Organizing Interface Cables” on page 20

“Device Grounding” on page 20

“Connecting AC Power” on page 21

“Powering the Device On and Off” on page 25

“Connecting the Device to a Network” on page 25

Do not place the device in an equipment-rack frame that blocks an intake or

18 Before You Begin

Place excess cable out of the way in neatly coiled loops.

Use fasteners to maintain the shape of cable loops.

20 Organizing Interface Cables

Powering the Device On and Off 25

26 Connecting the Device to a Network

“Accessing the Device” on page 28