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Pantaloons Service Blueprint

The document provides a layout of different areas of a store including the parking area, store entrance, baggage counter, in-store areas, trial rooms, cash counter, and exit. It describes the physical evidence and lines of interaction observed at each area as well as the contact and invisible actions of personnel in each area. Key details include greetings by guards and personnel, guidance provided to customers, merchandise handling procedures, and cash transaction processes.

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avishekmu
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
400 views

Pantaloons Service Blueprint

The document provides a layout of different areas of a store including the parking area, store entrance, baggage counter, in-store areas, trial rooms, cash counter, and exit. It describes the physical evidence and lines of interaction observed at each area as well as the contact and invisible actions of personnel in each area. Key details include greetings by guards and personnel, guidance provided to customers, merchandise handling procedures, and cash transaction processes.

Uploaded by

avishekmu
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Exhibit 1

Parking Store Entrance Baggage Counter

F1
Building exterior Building entrance B aggage counter
Parking lot Steps personnel appearance
Physical Evidence Guard appearance Guard appearance Store appearance
Mannequin appearance
Token appearance
Line of interaction

Direction by hands for Guard opens door from Personnel greets


proper parking inside Collects bag
Contact Person Greet customer Greets with namste C hecks bag for
(visible actions) Direct to store entrance Directs to baggage valuables
counter Issues token

Line of visibility

Plan for parking space Does not allow rush at Takes care of baggage
Secure outside area the door O rganize baggage
Contact Person Observe irregularities Observe irregularities items
(invisible actions)
In-store Activity Trial Room Cash Counter Exit

F3 F4
Store appearance Queue Queue Exit appearance
Signage Personnel appearance Personnel appearance Guard appearance
Arrangement of visual Trial room appearance Cash counter Exit doors
merchandise (space, seating, door, appearance Steps
Appearance of mirror, lighting, fan) Cash wrap items
mannequins Token appearance
Store layout
Store aroma

F2 F5 F6
Greet customer Greet customers Greet customers Guard checks bill and
Seek customer need Checks merchandise and Informs customer about offers merchandise
Remove security tags
Provide guidance issues token Folds merchandise
Baggage collection
Display merchandise Directs to vacant trial Scans barcode from baggage counter
Direct to trial-room room Asks for feedback Baggage token
Collects token and Asks if carry bag is needed collection
re-checks merchandise Mentions amount to customer Stamps bill
Collects amount
Issues bill
Sees-off customer
Hands over merchandise and
bill

Manage volume SKU's Does not allow clutter Maintain cash counter Guard doesn't allow
Report to Department outside trial room Reports to head cashier rush at the door
Manager Organizes rejected about collections for Keeps check on
Maintain cleanliness merchandise the day merchandise
Check merchandise for Maintains trial room Software usage
price and security tags

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