TH38M user manual V1.0.

TH38M user manual V1.0.

TH38M User manual
V1.0.0
TH38M user manual V1.0.0
Introduction
TH38M is embedded system software and 38*38 special high definition IP camera
modules, own compression, video and audio data processing functions, are formed by
audio and video compression encoder, input and output channel, network interface,
audio and video interface, RS485 serial interface, protocol interface and software
interface and so on, also offer video processing function, finish image data collection,
H.265/H.264 image data compression, internet transmission data and audio data
processing, transmit real time image and voice through wired network.
TH38M adopts arithmetic speed more fast digital processing unit, compress size to get
more clear image, use advanced operating system and audio, video compression
algorithms, let image transmission more smoothly and show more clearly, uses
embedded server, break away from PC platform completely, system scheduling
efficiency, code solidify in Flash, system running is stable and reliable. It supports
remote image visit through Internet Explorer, support two ways voice talkback,
support dynamic IP address, achieve image and voice network transmission easily.
Features:
Based on Hisilicon platform, 4 megapixel lifelike 38*38 modules board
Auto iris and auto focusing function
Alarm signal input and output.
RS485 interface, network transparent channel connection, client can control
RS485 through devices transparent channel.
Internet dual way audio real times transmit; video frame can adjust owing to band
width.
H.265/H.264 video compression standard, G.711 audio compression standard.
Embedded Web Server, support Internet Explore monitoring, configuration and u
pdate.
Support variable bit rate, can restrict video image quality and compression bit stre
am at the same time.
Support snapshot, local recording.
Dynamic detection support (set area and sensitivity).
10/100M Ethernet interface support.
Support IO interface to connect other equipments.
Support multi users visit at the same time.
Support time-based maintenance function.
Support store after network breaking and snapshot function.
Support WEB configuration.
Support OSD.
Support client remote monitor software.
Support Platform.
Support mobile monitor.
Support cloud service.
Our suggestions to customer PC basic configuration as follow:

CPU four core 3.0GHz, 4G memory, 512 M independent video memory, 2.1 audio,
audio output, Mic input, Windows2000/XP/2003/7, Microsoft IE 6.0~9.0.
The user manual is edited based on present issued software, there may be some
inaccurate and incomplete places on user manual technology problem owing to
software update, modify and upgrade, please understand our work. Our user manual
will update periodically without notice.
CONTENT
INTRODUCTION .................................................................................................................................. 1
CONTENT .............................................................................................................................................. 3
1 VIDEO BROWSING ........................................................................................................................... 1
1.1 DEVICE CONNECTION .............................................................................................................. 1
1.2 CONTROLS INSTALLATION ..................................................................................................... 3
1.3 VIDEO BROWSING ..................................................................................................................... 5
2 NETWORK .......................................................................................................................................... 7
2.1 NETWORK STATUS .................................................................................................................... 7
2.2 ETHERNET SETUP ...................................................................................................................... 7
2.3 WIFI SETUP .................................................................................................................................. 8
2.4 ADSL SETUP .............................................................................................................................. 11
2.5 DDNS SETUP .............................................................................................................................. 11
2.6 FTP ACCOUNT SETUP.............................................................................................................. 12
2.7 SMTP ACCOUNT SETUP .......................................................................................................... 12
2.8 MEDIA STREAM SETUP........................................................................................................... 13
2.9 PLATFORM SETUP ................................................................................................................... 14
2.10 PPTP SETUP.............................................................................................................................. 14
3 MEDIA ............................................................................................................................................... 15
3.1 VIDEO CAPTURE ...................................................................................................................... 15
3.2 TIME AND TITLE SETUP ......................................................................................................... 16
3.3 VIDEO ENCODE ........................................................................................................................ 17
3.4 PICTURE CAPTURE .................................................................................................................. 18
3.5 AUDIO CAPTURE ...................................................................................................................... 19
3.6 AUDIO ENCODE ........................................................................................................................ 19
3.7 PRIVACY MASK ........................................................................................................................ 19
3.8 MEDIA INFO .............................................................................................................................. 20
4 STORAGE.......................................................................................................................................... 21
4.1 STORAGE MANAGE ................................................................................................................. 21
4.1.1 UNINSTALL OF STORAGE DEVICE................................................................................... 21
4.1.2 FORMATTING OF STORAGE DEVICE .............................................................................. 21
4.2 STORAGE SETTING .................................................................................................................. 22
4.2.1 BASIC SETUP ....................................................................................................................... 22
4.2.2 MOTION ALARM RECORD ................................................................................................. 22
4.2.3 MOTION ALARM SNAP ....................................................................................................... 23
4.2.4 IO ALARM RECORD ............................................................................................................ 24
4.2.5 IO ALARM SNAP .................................................................................................................. 25
4.2.6 LINK DOWN RECORD ........................................................................................................ 25

4.2.7 LINK DOWN CAPTURE ....................................................................................................... 26
4.2.8 SCHEDULE RECORD .......................................................................................................... 27
4.3 STORAGE DEVICE INFORMATION ....................................................................................... 28
5 ALARM .............................................................................................................................................. 29
5.1 MOTION ALARM....................................................................................................................... 29
5.2 IO INPUT ALARM...................................................................................................................... 31
5.3 VIDEO LOST ALARM ............................................................................................................... 31
5.4 STORAGE FULL ALARM ......................................................................................................... 32
6 SYSTEM SETUP ............................................................................................................................... 33
6.1 ACCOUNT MANAGE ................................................................................................................ 33
6.1.1 ADD USER ............................................................................................................................ 33
6.1.2 MODIFY USER ..................................................................................................................... 34
6.1.3 DELETE USER ..................................................................................................................... 34
6.2 TIME SETUP ............................................................................................................................... 35
6.3 LOG SETUP ................................................................................................................................ 35
6.4 LOG FILE MANAGE .................................................................................................................. 36
6.5 SYSTEM MAINTENANCE ........................................................................................................ 36
6.6 REGULAR MAINTENANCE ..................................................................................................... 39
6.7 DEVICES LANGUAGE .............................................................................................................. 39
6.8 VERSION INFO .......................................................................................................................... 39
7 FREQUENTLY ASKED QUESTIONS ........................................................................................... 40
7.1 WHY CANT ACCESS THE TH38M BY IE? ............................................................................ 40
7.2 WHY CANT SWITCH THE DATA? ..................................................................................... 40
7.3 WHY CANT ACCESS THE TH38M AFTER UPDATE? ......................................................... 40
1 Video browsing
1.1 Device connection
The connection schematic diagram for entire system frame of device is as figure 1.1.
Connect the computer and device directly by switch or a network cable and configure
network parameter as follow: First, the default IP address of device is 192.168.0.123,
net mask is 255.255.255.0, accessing the device, you must make sure your computer
and the device in the same network segment. If not, add a network segment for your
computer. Second, the net mask of the computer and the device must be the same.
Last, make sure the direct network is open, operating as follow: Start-Run-enter
cmd, then enter ping 192.168.0.123 and press enter on the keyboard. As figure
1.3, 1.4, and1.5. While the network is not open, please check the network connection
and the network configuration.
Figure1.1 network connection diagram
Figure1.2 enter cmd
Fiure1.3 enter ping 192.168.0.123 t
Figure1.4 network is open
Figure 1.5 network is not open
1.2 Controls installation

After connected device and finished configuration network parameter, connect the
power, one minute later, open the IE browser, and enter IP address, press Enter,
then come out the login interface as figure 1.9. If this is the first time to access device
by browser, it will prompt that you need install controls first. Steps are as follows:
a.
After entering IP address, maybe come out the interface as figure1.6, this is
because our controls has not legalized by IE, but it makes no difference. Click
the button of OK.
Figure 1.6 Security Warning
b.
Then come out the message says that: Please install the plug!.
Figure 1.7 Please install the plug
c.
After that, you will see the interface of controls installation, of course,
different browser version has different interface. If there is no the interface of
figure 1.8, look down, in the bottom of the browser, there is a line of writing
says that: Please install the plug!, click it, with the same function that it will
link to the interface of controls installation.
Figure 1.8 controls installation interface
d.
According prompt message to install controls step by step. It should be noted

that, during installation, you must close all browser windows, otherwise the
installation maybe failure.
e.
After installing in correct method, open the browser again, enter IP address and
press the key of Enter, then come out the login interface as figure 1.9.
Figure 1.9 the login interface of device
Notice:
1. During the installation of controls, because different browser versions may be
different interfaces, users need install according prompt message. Some antivirus
software may prompt there are security risks, this because our controls have not do
safety certification, but in fact there is no security risk. Those prompt messages can be
ignored.
2. Before the installation of controls, you must close all browser windows. If there is
more than one installation is unsuccessful, it is recommended to clear your browser's
cache and then re-install.
In the login interface, enter correct username and password, the default username and
password of IPC are admin and 123456. After correct entering, click the button of
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Login, then you can login successfully. In the login interface, there is a link to
install controls and you can choose interface language also. There are six languages
can choose, they are Simplified Chinese, Traditional Chinese, English, Polish
Russian and Turkish language.
1.3 Video browsing

After successful login, you will enter the interface of video browsing.
Figure 1.10 the interface of video browsing
The video browsing interface is made up of three parts: the function button located at
the top of the zone, the video window located at the lower left and the function control panel area located at the lower right.
a. The function button area: include three buttons: Playback, Config and Quit. Only
when there is a storage device, TF card or hard disk, there is a button of PlayBack.
Click it will to playback interface. Click the button of Config then come out the
interface of config. Click the button of Quit then you will login out.
Notice: Only the interface have "Playback" button when connected to a valid USB
storage device.
b. Video-play window: when you are playing real-time stream, you can choose
playing sub-stream or main- stream by yourself. And double-click the window the
video will play in full screen.
c. Control panel:
Play Video: when the middle triangle is red, means there is video stream; when is
white, means there is no stream.
Stop Play: clicking this button, video will stop and clear window.
Snap Picture: clicking this button, will take photos of the current video screen.
Pictures default saved in the path of C disk, and creates a new folder which name is
today date. Of course, the save path can be modified by yourself.
Record: clicking this button, device will record. Button flicker means recording.
Records default saved in the path of C disk, and creates a new folder which name is
today date. Of course, the save path can be modified by yourself. It should be noticed
that when the free space is less than 2G, you can not record.
Voice: if this device with the function of audio and opened it, click this button, you
can talk between PC and device. Button flicker means in the talk.
Buffer: buffer value refers to the data in the buffer pool, more data and more fluent
stream, but not more is better, when the network environment not good, the bigger
data may lead stream delay.
Save Path: to configure the save path of snap picture and record. If snap pictures or
records, system will auto-create a new folder which name is current date in the setting
path. It should be noticed that the setting path will not saved if you login out.
Stream setting: this button is to set that the video window is play main
stream or sub stream.
In the main interface click the button of Config, will come out the dialog of
Remote Config. Then you can configure the parameter of Network, Media, PTZ,
Storage, Alarm, system and so on.
2 Network
2.1 Network Status
Click [Network]-[Network Status], it will display interface as figure 2.1.
Parameters showed in [Wire Net] are configured in [Ethernet Setup], when you need
modify, to there. Cloud Login Status is the status that if this device login in our cloud
server or not. Only the firmware with P2P has this function. Device logins cloud
server need it connect to internet, when the device connected cloud server, the server
will give it an ID, after that you can access this device by this ID in cloud server and
you can share it to your friends.
Figure 2.1 Network status
2.2 Ethernet Setup

[Ethernet Setup] is to set network parameter of this device. The setup parameter will
show in the interface of [Network Status].
MAC Address is hardware address of device. If not must please dont change. You
can only save the legitimate and correct MAC address.
When you access the device you need use its IP address. Here, you can enter a new
address to change it. Also, you can modify the IP address by IP search software or
other tools. Make sure the IP address of device and IP address of your PC are in the
same network segment, but not the same. After reset IP address the device will reboot,
then use the new IP address to access the TH38M device.
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Net mask matches with IP address to distinguish network address and local address,
usually set it as 255.255.255.0. The correct net mask is the premise for saving it.
Gate way is point between two networks such as router. So you can enter the router IP
address. The gateway and IP address must in the same network segment.
DNS server address is the host IP address running in the domain server, which
provide by network operators. When you dont know how to set it, you can search in
the internet, or you can enter 8.8.8.8 which is common used in the world.
DHCP is a network protocol in local area network. Enable DHCP function device can
obtain IP address automatically in local area network. But achieve this function must
ensure your router enables DHCP function also.
Figure 2.2 Ethernet setup
2.3 WIFI Setup

WIFI setup as figure 2.3, First you need to set wireless router called AP for short.
Figure 2.3 WIFI setup
When set the WIFI network parameter of wireless router, such as TP-LINK (the type
is TL-WR941N), first enter setup interface, enable wireless function and SSID
broadcast, custom the SSID which is the name of this WIFI, choose wireless channel.
WIFI mode usually choose 11n only or 11bgn mixed, also you can set by yourself;
Fill other parameters according to the actual situation.
The encryption of WIFI is to ensure security. Different router has different encryption
methods. Please according to your own needs and the system prompt messages to set
it.
After configured wireless router, we can start configure the WIFI parameter of device.
Enter the interface of [WIFI Setup], there are four function areas: AP search, WIFI
config, WIFI network and ping watch dog.
The interface of AP search as figure 2.4, click the button of search, device will
auto-search available WIFI access point in local network and show in the list, as
figure 2.5. This list detailed shows SSID, quality, encrypt type, level and other
information of each AP, user could make a choice through those parameters. Double
click will automatically fill AP information into WIFI configuration list.
Figure 2.4 AP search interface
Figure 2.5 AP information list
Figure 2.6 click AP, automatically fill information
The interface of WIFI Config as figure 2.7, when use the function of AP search,
double-clicking can auto add the configuration of WIFI parameter, but if the AP you
added enable encrypt, you need enter the right password.
You can also manually enter the information to add AP. First enable WIFI function.
Values of ESSID, MAC mode, region, bit rate and encryption-related information
please according to the setting of wireless router.
Figure 2.7 the interface of WIFI configuration
When device connects with WIFI and without wired network, you can access it by
wireless IP address. Manual set or use DHCP function can get wireless IP address.
When enable DHCP, the wireless router must enable DHCP too, otherwise the device
cant get IP address.
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Figure 2.8 the configuration of WIFI network
To avoid device drops in the case of abnormal, we can enable the function of ping
watch dog. Right fill ping IP address, ping time interval, ping maximum timeout and
save, then during the operation of the device, it will every time interval ping IP
address once, if request timed out, the timer add one, otherwise, set to 0. If the value
of timer bigger than maximum timeout, device will reboot automatic.
Figure 2.9 ping watch dog configuration
Notice:
Only when the device is properly connected with a WIFI module, you can see [WIFI
Setup].
2.4 ADSL Setup

ADSL setup is as figure 2.10
The username and password of the ADSL are provided by network operators, enter
correct username and password, enable ADSL and save it. We cant judge username
and password if right when save, but only right username and right password can dial
successfully.
Figure 2.10 ADSL Setup
2.5 DDNS Setup

DDNS setup is as figure 2.11.
First you must have a domain name. www.3322.org is recommended; please remember
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the username, password and domain name.

Then enable DDNS, select the DDNS Server as 3322.org. If your domain name is
test.3322.org, please enter test in the DDNS Domain, and the User Name and
Password is the username and password that applied in the www.3322.org. Set the
Refresh Time as 1 minute, then DDNS will work after 1 minute.
Last you can access the device by domain name.
Figure 2.11 DDNS Setup
2.6 FTP Account Setup

FTP account setup is as Figure 2.12.
First a FTP server is indeed. Then apply a FTP account from the FTP server
(username and password). And you must create four directory as alarm, log, set,
update or other directory name, also you can enter ./ then the entire document will
be save in the root of the FTP server.
The default port of FTP is 21. The information of the interface must be correct to
make sure the FTP function run correct.
Alarm upload, log backup, configure backup and update can be uploaded by FTP.
Figure 2.12 FTP Account Setup
2.7 SMTP Account Setup

SMTP account setup is as figure 2.13.
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This function not only support internal mail transfer but also internet.
SMTP Server Address is refers the IP address of mail server, such as QQ is
smtp.qq.com, NetEase,Inc is smtp.163.com.
SMTP Server Port usually set as the default port 25.
SSL/TLS connect is a mode to verity security. When SMTP server enables this
function here must enable, otherwise the same.
Mail Account is a user or to say an address in SMTP servers. You must enter a correct
account and the correct password.
Show Account is the same as Mail account.
User Mail Address is the mail address that you want to receive the mail. SMTP Server
Address and User Mail Address, if former is internal the latter must internal,
otherwise if former is internet the latter must internet too. CC Mail Address is means
when the device set mail to User Mail Address, it will copy the mail and set to CC
Mail Address. CC Mail Address has the same rule with User Mail Address.
Mail Subject is the subject of the mail, you can write it by yourself.
Figure 2.13 SMTP Account Setup
2.8 Media Stream Setup

Media Stream Setup is as figure 2.14.
Access Protocol: while the device is in public network, TCP is a better choose, while
the device and the user are the same network then UDP is a better choose.
The default WEB port is 80. You can change it at will. But if you change it as 8080,
then you enter 192.168.0.123:8080 for accessing the device.
All the port in the interface can change at will but can not be the same or the used port
such as 3000, 8888. When you do not want to set the port as default port them must
bigger than 1000. Only when the three ports set legitimate value you can normally
13
access the device.
Figure 2.14 Media Stream Setup
2.9 Platform Setup

Platform Setup is as figure 2.15.
Figure 2.15 Platform Setup
The device can login platform server on the premise that the server IP and Server port
is corresponding to the server. The server account and password can enter them wt
will. Of course enable login server is indeed.
2.10 PPTP Setup

PPTP Setup is as figure 2.16.
Figure 2.16 PPTP Setup
PPTP is a multi-protocol network technology for virtual private network. When need
access, enable it first, then right enter the access server IP, access server account and
access server password, last save. When information is correct will achieve this
function.
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3 Media
3.1 Video Capture
Video Capture includes two sides: IRCUT setting and video Capture Setup.
IRCUT has five work modes: active mode, day and night, passive, manual and inverse
passive.
The working principle of active mode is that it use module to set control signal to
control light board, according light intensity auto switch color and black/white mode;
day and night mode is by setting night start time and night end time, after enabled,
during the time video always in black/white mode; passive mode use level control
signal that send from light board to control the switch of module IRCUT; manual
mode is to switch day or night mode manual. The principle of inverse passive is the
same with passive, but has opposite result.
The function of Keep color means even if in black/night mode the video also
colorful. Sensitivity is only function in active mode.
Figure 3.1 IRCUT setting
Video capture setup include Brightness, Saturation, Sharpness , Contrast,

Backlight Control and so on , different country with different Video Format, in
China just PAL format.
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Figure 3.2 Video Capture Setup
You can drag the progress bar to set the parameter of Brightness, Saturation,
Sharpness, Contrast and Backlight Control; also click default is a good
method. High Saturation means color is more obvious; High Contrast means the
effect is more obvious. All the parameters must according to the physical
environment.
3.2 Time and Title Setup

As we know, time and title are displayed in the video window. When disable it, the
OSD information will be hidden.
Overlap information is to set if display the resolution or bit rate information or not.
There are four options: Disable means dont display, Resolution means display
the resolution information only, Bit rate means display the bit rate information only,
Resolution and Bit rate means both display. You can set by yourself.
There are 8 time format, you can choose under preference.
There are 5 time/title positions, time and title display position to be in a different
horizontal position.
The title message supports multi lines, when enter ^, it will jump to the next line
auto.
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Figure 3.3 time and title
3.3 Video Encode

Video encode includes two sides: Video Encode Parameter Setup and Video Encode
Advanced Parameter Setup.
Video has two streams, one is main stream another is sub stream, the encode format of
it has H265/H.264.
The main stream of TH38M supports 4MP,1080P and 720P, the sub stream of it has
D1, VGA, 640*360, 480*360, CIF, QVGA, 352*192, 320*192, 288*192, 256*192.
Users can set the resolution by their need.
To get better video in different network bandwidth environment, we use bit rate
control method. When the information of the video increase imminently but the
bandwidth is limited, you can choose variable bit rate (called VBR for short) to ensure
the quietly of video. When the network bandwidth is stable, you can choose constants
bit rate (called CBR for short). The third method is called CVBR, it give priority to
CBR and compatible with VBR. So you should choose control method according to
the network environment.
I frame is the key frame in video encode. In a bad network bandwidth environment, if
I frame interval is too big, the quality of the video will be poor, even can not receive
real video. In a good environment, there is no limit to set it. A good setting you can
get by previewing the setting effect.
High frame rate means more fluent video. Low frame rate may cause picture update
slow and bad interactive sense, so the suggestion setting is higher than 20.
Bit rate related to the speed of network transmission, that is to say how many kb
information it could transfer every second. Because the resolution of main stream is
times than sub stream, the date information need transferred in per second more, so
need bigger bit rate. When the resolution is 1080P, the Bit rate at least 6000 kbps
and when the resolution is QVGA, the Bit rate at least 300 kbps. The bit rate is too
small result in poor image. Do not forget to save it!
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Figure3.4 Video Encode
Base profile: when device need access some manufacturers supporting embedded
NVR, you must enable base profile. But if enabled it, the video maybe with the
problem of update slowly, so, if not must, it suggested disabled.
WDR setting: TH38M device with the function of Wide Dynamic (called WDR for
short), enable it, the device could see clearly in the environment of the light very dark
or very bright. Enable WDR has two modes, always and enable it during setting time.
You can choose the method as yourself.
Private date: When the video is not smooth, enable it will make this problem be
improved.
Figure 3.5 video encode advanced parameter setup
User could click the button of default to set all parameter as default value, only after
click save you can save your setting.
3.4 Picture Capture

In this interface, Picture Source, Picture Quality and Capture Speed need to be
set. Of course, the default parameter is another way.
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Figure 3.6 Picture Capture
Picture source include Main Stream and Sub Stream; Picture quality range from
20 to 100, you also can drag the slider; Capture speed between 1 and 2, means 1 or 2
pictures per second.
3.5 Audio Capture

Only audio volume related to audio capture. Volume range from 1 to 100, you can
enter number manually or drag the slider. Do not forget to save it!
Figure 3.7 Audio Capture
3.6 Audio Encode

Audio Encode is to set enable audio encode, encode type, sample rate, bit rate. Only
when you has enable audio encode you can capture audio and you can hear from
device.
Figure 3.8 Audio Encode
3.7 Privacy Mask

If you hope that some areas in the video to be hided you can set privacy mask area.
You can respectively configure four privacy mask areas for main stream and sub
stream. Every privacy mask area is determined by four coordinate values. The area
being privacy areas will be black screen whether in real-time stream or in record.
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Figure 3.9 privacy mask setting
3.8 Media Info

In this interface, the main duty is display the status of video encodes.
Figure 3.10 Media Status
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4 Storage
4.1 Storage Manage
4.1.1 Uninstall of storage device
Uninstall means remove the storage from the device with a safe way, in order to
prevent data been destruct. Choose the storage device that you want to uninstall, click
the button of uninstall, it will pop-up a dialog as figure 4.2. Click OK it will
uninstall this storage device. Once uninstall a storage device, it will stop using. When
need use it again, you can restart the camera.
Figure 4.1 Storage Information
Figure 4.2 if ensure to uninstall storage device?
4.1.2 Formatting of storage device

If the camera has connected a storage device, but cant install it, we can format this
storage first. Choose the storage device that you want to format, click the button of
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formatting, then will pop-up a dialog as figure 4.3. Click OK it will format this
storage device. Once format a storage device, the date in this storage device will all
lose and cant restoration, so if there is some important date youd better transfer it to
other place.
Figure 4.3 if ensure to format storage device?
4.2 Storage setting

4.2.1 Basic Setup
The basic setup of storage setting is as figure 4.4.
Figure 4.4 basic setup
Local Storage: here must set enable then the device can record and snap.
Storage Strategy: the treatment when the storage space is not enough. It has two
choices: shop record when the storage space is full or overwrite the old record when it
full.
Storage media: to select the storage order of storage devices. A camera could connect
three storage devices at all, they are SD1, SD2 and USB, so there are seven choices
include the choice of auto select. You can select the order by yourself.
Max Time each file: when the configuration is schedule record, it refers to the record
time of each record file. There are three choices. To limit record time can avoid too
large record may open slowly or can not playback.
4.2.2 Motion Alarm Record

The setting of motion alarm record is as figure 4.5. Once enable this function, when
there is motion alarm, the device will record according to the configuration.
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Figure 4.5 motion alarm record
Motion alarm record: only when it enables others parameters can be changed.
Video stream: there are two choices Main Stream and Sub Stream. Main stream
has clearer stream, but record same time needs more storage space, so you can choice
by your needing.
Video format: you can just choose AVI.
Media type: Audio and Video means the record file you will get with sound, so
video without sound. But this not means that you choose Audio and video, you will
get record file with sound. The premise is that your camera with the function of audio
and there is audio input, moreover, the camera has enable the function of audio
encode.
Prerecord time: before start record, camera saves date in temporary buffer, once start
record, then call those dates, this is the function of pre-record. The most prerecord
time our camera supports is 5 seconds.
Record time: time of a record file, range from 10 seconds to 600 seconds.
Upload to FTP: when you have right configured parameter of FTP, enable this
function, when end record, camera will send this record file to server.
Send to Email: when you have right configured parameter of SMTP, enable this
function, when end record, camera will send this record to the mailbox.
4.2.3 Motion Alarm Snap

When there is motion alarm, if the storage space is not enough or you need not record,
but you need know what cause this alarm, you can choose the function of motion
alarm snap. Enable this function, when there is motion alarm, camera will snap
picture according to the configuration.
Figure 4.6 motion alarm snap

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Motion Alarm Snap: only when it enables others parameters can be changed.
Pre-capture time: before start snap, camera saves date in temporary buffer. Once start
snap, then call those dates, this is the function of pre-capture. The most pre-capture
Capture time: time of a snap picture, usually one second one picture.
function, when end snap, camera will send this picture to server.
function, when end snap, camera will send this picture to the mailbox.
It should be noticed that, when you enable motion alarm snap, want to get picture, you
must enable the function of picture capture first. Enter the interface of [Media] [Picture Capture], ensure Snap Picture is enabled, others parameters please refer to
section 3.4
Figure 4.7 picture capture
4.2.4 IO Alarm Record

The setting of IO alarm record is as figure 4.8. Once enable this function, when there
is IO alarm, the device will record according to the configuration.
Figure 4.8 IO Alarm Record
IO alarm record: only when it enables others parameters can be changed.

by your needing.
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encode.
function, when end record, camera will send this record file to server.
function, when end record, camera will send this record to the mailbox.
4.2.5 IO Alarm Snap

When there is IO alarm, if the storage space is not enough or you need not record, but
you need know what cause this alarm, you can choose the function of IO alarm snap.
Enable this function, when there is IO alarm, camera will snap picture according to
the configuration.
Figure 4.9 IO Alarm Snap
IO Alarm Snap: only when it enables others parameters can be changed.

function, when end snap, camera will send this picture to server.
function, when end snap, camera will send this picture to the mailbox.
4.2.6 Link down record

Network camera achieves the function of surveillance by network, but sometime the
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network maybe disconnect because of human or un-human cause. To avoid lose

important information during this time, the camera has the function of link down
record.
Figure 4.10 link down record
Link down record: only when it enables others parameters can be changed.
by your needing.
encode.
4.2.7 Link down capture

When links down, if the storage space is not enough or you need not record, but you
need view the video now, you can choose the function of link down capture. The
configure interface of link down capture as figure 4.11. Enable this function, when
links down, camera will capture picture according to the configuration.
Figure 4.11 link down capture
Link down capture: only when it enables others parameters can be changed.
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4.2.8 Schedule Record

Motion alarm record (snap) and IO alarm record (snap) is touched off relevant alarm,
we call them alarm record. In addition, camera supports another form record (snap), it
dont need triggering condition, once enable, camera will record (snap) according to
the configuration. We call it schedule record (snap).
It should be noticed that schedule record (snap) and schedule record cant enable in
the same time.
Figure4.12 schedule record
Enable: only when it enables others parameters can be changed.

Video stream: there are three choices Main Stream, Sub Stream and snap
picture. When you choose Main Stream or Sub Stream, you will got record file,
or you will got picture.
Video format: according the different video stream, there is different video format.
Record type: Audio and Video means the record file you will get with sound, so
encode.
Capture Interval: when the Video stream is snap picture, this option can set. It is
to set how long device snaps a picture.
Upload to FTP: when the Video stream is snap picture, this option can set. When
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you have right configured parameter of FTP, enable this function, when end record,
camera will send this record file to server.
Send to Email: when the Video stream is snap picture, this option can set. When
you have right configured parameter of SMTP, enable this function, when end record,
camera will send this record to the mailbox.
Record time setting: to set the time of schedule record (snap). It consists of date, start
time and end time. After set a record time, click the button of Add, then this record
time will show in below list. A camera can add twenty-four record time most. Once
enable schedule record, during the setting time, device will record (snap) according to
the configuration.
Notice:
1. The record or snap is the function of device that does not depend on network. So,
once you enable record or snap, and set parameter in right way, when the device
connects with power, it will record or snap according to the configuration.
2. If there is no storage device, camera cant record.
3. If there is no storage device but enable snap picture, and enable Upload to FTP
or Send to Email, if the configuration of FTP or SMTP is right, camera can snap
picture and send to server or the mailbox.
4.3 Storage device information

In the interface of storage device information, detail shows device status, total size,
used size, free size and used percentage for every storage device.
Figure 4.13 the information of storage device
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5 Alarm
5.1 Motion Alarm
The setting of motion alarm is as figure 5.1.
Figure 5.1 motion alarm
Motion alarm: only when it enables others parameters can be changed.

Sensitivity: the sensitivity of motion detection. The value is larger and more easily to
create alarm.
Alarm threshold: to measure whether create alarm or not when the video changes. The
value is smaller and more easily to create alarm.
Black count: to select the way to divide video. After divided, just the video change in
the area that surrounded by red box will create motion alarm.
Enable night time: when the camera is working, maybe to the same video change, it
needs different result in different time, this can be achieved by the function of Enable
night time. Once enable it, during the setting time, night parameter makes function.
If there is a conflict between standard time and night time, night parameter is first.
Night start time: the start time that night parameter makes function.
Night end time: the end time that night parameter makes function.
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Night sensitivity: the sensitivity of night parameter.

Night alarm threshold: the alarm threshold of night parameter.
After set related parameter of motion detection, you need set alarm time, this function
can be achieved by motion detect alarm schedule, as figure 5.2.
Figure 5.2 motion detect alarm schedule
The period number is auto create. A period consists of date, start time and end time.
After set an alarm time, click the button of Add, then this alarm time will show in
below list. A camera can add twenty-four alarm time most. The time among different
period can not conflict, or cant add successfully, as figure 5.3. You cant modify a
period, when the added time has question, you can delete it and add a new period. The
deleting step is click this period, right-click the mouse, then come out an option of
Delete, click it.
Figure 5.3 time conflict
Alarm output is another way for alarm. Enable alarm output and connect external
device for output such as speaker, flash lamp Etc, to tell surveillance person that there
is a motion alarm. Parameters you need to set as follows: enable alarm output or not,
alarm output port, alarm output type and alarm duration. After set those parameters,
click the button of Save, the setting will make function.
Figure 5.4 alarm output
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5.2 IO Input Alarm

IO input alarm is triggered by IO interface witch just full-function-device with. It
need set if enable this function or not, the alarm input port and trigger type.
Figure 5.5 IO input alarm
After set parameters of IO input alarm, you need set input alarm time, as figure 5.6.
The setting method just the same as motion alarm, here we will not repeat.
Figure 5.6 IO input alarm time
Input alarm has the same function of alarm output likes motion alarm, the interface as
figure 5.7.
Figure 5.7 alarm output
5.3 Video Lost Alarm

Too many reasons can cause video lost, such as disconnect video cable. In this case,
we can enable Video Lost alarm for reminding.
At the same time, many parameters need to be configured, as figure 5.8. Alarm output
is another way for reminding Video lost. But you need to enable it and configure
parameters for it.
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Figure 5.8 video lost alarm
5.4 Storage Full Alarm

If the camera with storage device, then you can enable Storage Full Alarm, it will
alarm when the usage of the storage more than a value.
In this page, Alarm Rate is the usage rate of storage device. For example, we set it
95, it means that it will alarm when the use space more than 95%.
Storage full alarm has the same function of alarm output likes motion alarm, the
interface as figure 5.9.
Figure 5.9 Storage Full alarm
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6 System Setup
6.1 Account Manage
In order to better manage device, we add functions of adding user, modifying user,
deleting user and dividing different permission to different user.
Figure 6.1 account manage
6.1.1 Add user

Steps of adding a user as follows: first select Add User; Second enter the username,
password and confirm password; Third select the user group and user status; Last
click the button of Save, then add a user successfully.
Figure 6.2 add user
When add user the username and password cant be null, and the password and
confirm password must be the same. User group is to limit user privilege:
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administrator without any limit; Operator can change configuration information but
cant view device status information; Viewer has instead permission of operator. User
status is to set the effectiveness of user, when enable, the added user can login
successfully, or cant login.
6.1.2 Modify user

When need modify the information of a user, we can use the function of modify user.
When modify user information, the username cant be modified.
Figure 6.3 modify user
In the user list, click the modified user, the user information will show below, then
select Modify User. The username displays gray, cant be modified. You can modify
others information, after modified, click the button of Save, then user information
modified successfully.
6.1.3 Delete user

When a user no longer use, we can delete it. Select Delete User, you can achieve
this function. It should be noticed that when delete user, you cant delete the user that
are logging, that is to say, you cant delete yourself.
Figure 6.4 delete user
In the user list, click the user that needs to be deleted, the user information will show
below, then select Delete user. Click the button of Save, the user will be deleted.
Deleted user will no longer show in user list, and cant use its username and password
login device.
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6.2 Time Setup

There are two types of update mode in this system. One is Manual, another is NTP
Server.
NTP server is a protocol that syncs the time of device. It can make device
synchronization with the server or clock source, which can provide high precision
time correction. Select NTP Server, right set the devices time zone, the IP address
of NTP server, the port of NTP server, random set Refresh Time, after saved device
will with the function of time synchronization. It should be noticed that, the default
configuration of NTP Synchronization is use network to achieve this function, so you
must ensure the device can connect to internet first.
Figure 6.5 the interface of NTP time setting
Manual is means that enter year, month, day, hour, minute, second and saved, then the
devices time is manually entered time. When select Manual, there is a function
named Synchronize with the Local Time, select it will make the device time
syncing your PC time.
Figure 6.6 the interface of manual time setting
6.3 Log Setup

Log is operation record during device is running. The output log type that device
supports are Debug, Run, Error, Operation, Alarm, Statistic and
Common, you can select according to actual needing.
Save day means a log file can save for how many days, once set, when the log file
saved bigger than this value, it will be deleted.
Storage strategy is to select when the storage space is full, device deletes the oldest
log file or stops record new log file.
Auto backup is to set when device deletes a log file, send this log file to FTP or SMTP,
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achieve this function need you had right configured parameters of FTP or SMTP.
Figure 6.7 System Log Setup
6.4 Log File Manage

Device supports query, download and delete function of log file.
Clicking the button of Query can query all log file in this device, and will show in
the above list.
Select one or more log file, click the Download button, those log file will download
to local computer. You can change the save path by yourself, but once you login out
the setting will not be saved.
Select one or more log file, click the Delete button, those log file will be deleted.
After deleted, log file can not recover.
Figure 6.8 log file manage
6.5 System Maintenance

The interface of system maintenance has three parts: configuration file manage,
system update and system restore.
The interface of configuration file manage is as figure 6.9, it supports the function of
uploading and downloading configuration file.
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Figure 6.9 configuration file manage
When upload configuration file, you need select a file from local computer. While
uploading, device will judge the format of this file, when the format matches, system
will prompt as figure 6.10. If you click the button of OK, then begin uploading and
overwriting configuration. After that, device will auto restart. The whole process lasts
about one minute, during this time, please do not cut off the power of device. When
the format not match, system will prompt as figure 6.11, because now just judges the
file name not file content, so if you are sure the selected file is configuration file, you
can click OK to continue. This step system will judge the content of your file, if in
fact its a configuration file, it will upload success, or come out the prompt as figure
6.12.
Figure 6.10 if be sure to upload configuration?
Figure 6.11 the file format not match
Figure 6.12 the file format error
When download configuration file, you need set Save Path first. System default
path is C:\, when you need change it, click the button of Loading, and select a
path in your local computer. After setting the save path, click Download button,
then can achieve the configuration file download function.
The interface of System Update is as figure 6.13. Click Loading button, jump to
local computer, select a firmware file that needs to update, as figure 6.14, click the
button of Open, then the file path auto written in the text box which behinds the
Firmware File, click Upgrade button, update beginning. The firmware update
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include three stages: First is the upload of firmware file, as figure 6.15; Then is
firmware upgrade, while this step, system will countdown; Last is device restart, after
restart system will auto jump to the interface of login. From begin to end, it about
continues two minutes, during this time, please do not cut off the power of device.
Figure 6.13 system update
Figure 6.14 select the firmware file
Figure 6.15 firmware file uploading
The interface of System Restore is as figure 6.16. It includes two functions: factory
default setting and reboot. If device recover to factory default setting, the current
configuration information such as IP address, video parameter etc, will recover to
default and can not regain again, so before you use this function, please think
carefully.
System reboot will stop all processes of device, after rebooting, system will jump to
the interface of login.
Figure 6.16 System restore interface
Figure 6.17 are you sure to restore the factory default setting?
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6.6 Regular Maintenance

The function of Regular Maintenance can make device auto reboot in setting time.
To achieve this function you need set maintenance date and maintenance time, you
can set the device reboots every day or reboots one time in one week. The function of
regular maintenance can make device initializing some functions when device running
too long. And it can extend device using life.
Figure 6.18 regular maintenance
6.7 Devices Language

This version supports five languages: Simplified Chinese, Traditional Chinese,
English, Russian and Turkish language. Select the language you need, click the button
of save, then set language successfully. After that, system will auto jump to login
interface. When you access this device again, the login interface is the language here
you set.
Figure 6.19 Device Language setting
6.8 Version Info

In this interface you can view kernel version, file system version, serial number and
web control version.
Figure6.20 System Info
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7 Frequently Asked Questions

7.1 Why cant access the TH38M by IE?
There may be 4 reasons: NO.1, the network unreasonable. First you can connect
network by PC, check the network cable is good. And check the network between the
TH38M and the PC is good as figure 1.3. NO.2 the IP address of the TH38M is
occupied by other device or PC. You can connect the TH38M with your PC directly,
and modify the IP address. NO.3 the TH38M may be in other network. Check the IP
address and net mask. NO.4 Unknown. You can restore the TH38M to default
configuration.
7.2 Why cant switch the data?

Possible cause:
NO.1 is Two-Switches. Whether the IP address is correct or not?
NO.2 is Three-Switches. Whether port and physical address bindings?
NO.3 Firewall
First you can try to connect the TH38M as figure 1.3. If the network timeout, you
need to check the port mapping or re-set the firewall.
7.3 Why cant access the TH38M after update?

Clean browser cache. Steps: open IE, click Tools and select Internet Options, then
you can see Temporary Internet files and click Delete Files, it will prompt a
dialog you need to check Delete all offline content and click OK. Also you can
click Start and select Run then enter cmd, enter arp -d in Command Prompt
interface. Re-access the TH38M.
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TH38M user manual V1.0.

TH38M User manual

TH38M user manual V1.0.0

TH38M user manual V1.0.0

Our suggestions to customer PC basic configuration as follow:

TH38M user manual V1.0.0

TH38M user manual V1.0.0

4.2.6 LINK DOWN RECORD ........................................................................................................ 25

TH38M user manual V1.0.0

Figure1.1 network connection diagram

Figure1.2 enter cmd

TH38M user manual V1.0.0

Fiure1.3 enter ping 192.168.0.123 t

Figure1.4 network is open

Figure 1.5 network is not open

TH38M user manual V1.0.0

1.2 Controls installation

Figure 1.6 Security Warning

Figure 1.7 Please install the plug

TH38M user manual V1.0.0

Figure 1.8 controls installation interface

According prompt message to install controls step by step. It should be noted

Figure 1.9 the login interface of device

TH38M user manual V1.0.0

1.3 Video browsing

Figure 1.10 the interface of video browsing

TH38M user manual V1.0.0

TH38M user manual V1.0.0

Figure 2.1 Network status

2.2 Ethernet Setup

TH38M user manual V1.0.0

Figure 2.2 Ethernet setup

2.3 WIFI Setup

Figure 2.3 WIFI setup

TH38M user manual V1.0.0

Figure 2.4 AP search interface

Figure 2.5 AP information list

TH38M user manual V1.0.0

Figure 2.6 click AP, automatically fill information

Figure 2.7 the interface of WIFI configuration

TH38M user manual V1.0.0

Figure 2.8 the configuration of WIFI network

Figure 2.9 ping watch dog configuration

2.4 ADSL Setup

Figure 2.10 ADSL Setup

2.5 DDNS Setup

TH38M user manual V1.0.0

the username, password and domain name.

Figure 2.11 DDNS Setup

2.6 FTP Account Setup

Figure 2.12 FTP Account Setup

2.7 SMTP Account Setup

TH38M user manual V1.0.0

Figure 2.13 SMTP Account Setup

2.8 Media Stream Setup

TH38M user manual V1.0.0

access the device.

Figure 2.14 Media Stream Setup

2.9 Platform Setup

Figure 2.15 Platform Setup

2.10 PPTP Setup

Figure 2.16 PPTP Setup

TH38M user manual V1.0.0

Figure 3.1 IRCUT setting

Video capture setup include Brightness, Saturation, Sharpness , Contrast,

TH38M user manual V1.0.0

Figure 3.2 Video Capture Setup

3.2 Time and Title Setup

TH38M user manual V1.0.0

Figure 3.3 time and title

3.3 Video Encode

TH38M user manual V1.0.0

Figure3.4 Video Encode

Figure 3.5 video encode advanced parameter setup

3.4 Picture Capture

TH38M user manual V1.0.0

Figure 3.6 Picture Capture

3.5 Audio Capture