GUIDE TO INSTALLING

SOLAR FOR HOUSEHOLDS

visit solaraccreditation.com.au

CONTENTS
WHY INVEST IN SOLAR?

CONNECT TO THE GRID

18

THE INSTALLATION PROCESS

APPLICATION TO CONNECT

19

DO YOUR RESEARCH

METER CHANGE AND

CONNECTING TO THE GRID

19

TYPES OF SOLAR PV SYSTEMS

MAINTAIN AND ENJOY

YOUR SOLAR SYSTEM

20

HOW MUCH DO SOLAR PV SYSTEMS COST? 6

SOLAR LEASING

GOVERNMENT INCENTIVES

SMALL-SCALE TECHNOLOGY
CERTIFICATES (STCS)

HOW MUCH OF A DISCOUNT WILL

I RECEIVE FROM THE STCS?

21

INSPECTIONS

21

UPGRADING YOUR SYSTEM

21

WHAT IF SOMETHING GOES WRONG?

21

WARRANTIES

22

COMPLAINTS

22

WORKMANSHIP COMPLAINTS

22

ELECTRICAL SAFETY

22

CONTACT YOUR ELECTRICITY RETAILER

QUESTIONS TO ASK YOUR

ELECTRICITY RETAILER

FEED-IN TARIFFS

FIND A SOLAR RETAILER

AND PLAN YOUR SYSTEM

SYSTEM MAINTENANCE

10

WHOS WHO IN THE SOLAR MARKET

11

ARE THEY REPUTABLE?

11

CHOOSE A CLEAN ENERGY COUNCIL

APPROVED SOLAR RETAILER

11

DO THEY HAVE RELEVANT EXPERIENCE?

12

QUESTIONS TO ASK YOUR

SOLAR PV RETAILER

12

IS YOUR INSTALLER CLEAN

ENERGY COUNCIL ACCREDITED?

12

SYSTEM DESIGN

12

WHAT SIZE SOLAR PV

SYSTEM SHOULD I INSTALL?

13

UNDERSTAND YOUR
ENERGY CONSUMPTION

13

WHAT TYPE OF PV MODULES

OR INVERTER SHOULD I BUY?

13

SIGN A CONTRACT

14

INSTALL YOUR SYSTEM

16

DOCUMENTATION

17

DID YOU BUY YOUR SYSTEM FROM A CLEAN

ENERGY COUNCIL APPROVED SOLAR
RETAILER?
22
WHAT SHOULD I DO IF THE COMPANY HAS
GONE OUT OF BUSINESS?
22
GLOSSARY AND DEFINITIONS

23

Guide to installing solar for households 1

WHY INVEST
IN SOLAR PANELS?
With electricity prices on the
rise and millions of Australians
now living in homes with solar
photovoltaic (PV) systems on
their rooftops, there has never
been a better time to consider
going solar. But, with the
varied range of products and
retailers on the market, being an
informed consumer and doing
your research has also never
been more important. This guide
assists householders with their
solar system purchasing decisions
and provides an overview of the
installation process.

Guide to installing solar for households

Solar panels have been installed on the

rooftops of houses and other buildings
in Australia since the 1970s. As of June
2016, more than 1.5 million rooftop solar
systems had been installed right across
Australia, safely and reliably delivering
clean electricity to homes and businesses.
Before making the decision to install solar,
it is important to consider whether the
investment will be worthwhile for you.
As the cost of solar has fallen, so have
government incentives. A number of
different factors affect payback periods
and whether you should go solar. The most
benefit is gained by self-consumption
that is, offsetting the higher retail tariff that
you would pay by using power generated
by your system instead of drawing power
from the grid. So, you should consider your
household electricity consumption when
choosing your system size.
When choosing a solar retailer, its
important to do your homework and
shop around for the best deal. The Clean
Energy Council recommends you choose
an Approved Solar Retailer that has
signed on to the Solar Retailer Code of
Conduct. Approved Solar Retailers provide
a five-year, whole-of-system warranty, are
committed to providing a quality product
and service, and only use Clean Energy
Council-accredited installers.

THE
INSTALLATION
PROCESS

DO YOUR
RESEARCH

CONTACT YOUR
ELECTRICITY
RETAILER

FIND A SOLAR
RETAILER AND PLAN
YOUR SYSTEM

SIGN A
CONTRACT

INSTALL
YOUR SYSTEM

CONNECT
TO THE GRID

MAINTAIN AND
ENJOY YOUR
SOLAR SYSTEM

Guide to installing solar for households 3

DO YOUR
RESEARCH
BEFORE YOU DECIDE TO INVEST
IN SOLAR, ITS IMPORTANT TO DO
YOUR RESEARCH SO YOU KNOW
WHAT WILL WORK FOR YOU. THINK
ABOUT WHAT TYPE OF SYSTEM
YOU WANT TO INSTALL, HOW MUCH
YOU WANT TO SPEND AND WHAT
GOVERNMENT SUBSIDIES YOU
MIGHT BE ELIGIBLE FOR.

1
4

Guide to installing solar for households

TYPES OF
SOLAR PV SYSTEMS
A solar PV system is made up of a mounting frame with PV
modules and an inverter that converts the power from DC (direct
current) to AC (alternating current), so it can be used in your
home or exported back to the grid.

GRID-CONNECTED
SOLAR PV SYSTEMS
This is the most common
form of solar system installed
in Australia.
The inverter converts the
electricity generated by the
solar system which is direct
current (DC) into AC electricity
so that the power generated is
compatible with the grid.
Most houses with grid-connect
solar systems use solar power
first before sourcing electricity
from the grid. When the panels
are not producing electricity at
night, electricity is supplied from
the electricity grid.

GRID-CONNECT WITH
BATTERY BACK-UP
SOLAR PV SYSTEMS
Grid-connect PV systems with
battery back-up (sometimes
referred to as uninterrupted
power supply or hybrid solar
PV systems) are becoming
increasingly popular. With
solar customers in many states
now receiving a low price for
electricity sold back to the
grid, battery back-up systems
can be a viable alternative as
they use the electricity stored
during the day to run your
house at night. They also have
the advantage of being able
to supply power during power
outages.

STAND-ALONE
SOLAR PV SYSTEMS
Stand-alone systems are not
connected to the electricity
grid and typically are installed
in remote areas where there
is limited connection to the
grid, or areas of low electricity
demand.
Unlike their grid-connected
counterparts, these systems
must have batteries or backup generation to provide
supply at night. In many
cases they will also include a
diesel or petrol generator to
supplement energy supply.

PV electricity
output (DC)

Grid-connected
solar PV systems
Installers and designers
need Clean Energy Council
grid-connect accreditation
Grid-connect with
battery back-up
solar PV systems
Installers and designers
need Clean Energy Council
grid-connect accreditation
with battery back-up
endorsement,
OR
both grid-connect AND
stand-alone accreditation
Stand-alone
solar PV systems
Installers and designers
need Clean Energy Council
stand-alone accreditation

Solar PV modules
Supplying DC power

WHO CAN
DESIGN AND
INSTALL WHAT?

2
Inverter
An inverter changing
the solar DC power into
230V alternating (AC)
suitable for your household appliances and
feeding into the grid

3
Switchboard
(electricity to house)
Your home uses
electricity firstly from
the solar PV modules
with additional demand
supplied from the grid

4
Meter
A meter
measuring
your electricity
production and
consumption

Electricity
network (grid)
Any excess is
exported back into
the electricity
network

Guide to installing solar for households 5

HOW MUCH DO SOLAR PV

SYSTEMS COST?

THE PRICE OF YOUR SOLAR PV SYSTEM CAN

BE AFFECTED BY A NUMBER
OF FACTORS, INCLUDING:

government incentives and support schemes

contractor installation costs
type and number of panels
type and size of inverter
type of framing equipment and other system components
height and accessibility of roof and whether it is tiled or
metal or concrete
any after sales service agreements
Keeping these variables in mind, this table provides an
approximate guide on the price range for grid-connected solar
PV systems in the major capital cities. Government incentives
are included in these figures. Note that the market costs change
quickly and so these numbers are illustrative only.

ESTIMATED GRID CONNECT SYSTEM PRICE

SYSTEM SIZE

ESTIMATED PRICE RANGE

2 kW

$3500 - $6000

3 kW

$4500 - $7500

4 kW

$5500 - $9500

5 kW

$7000 - $10,500

10 kW

$13,500 - $26,000

Please note: these prices are a guide only. The actual price you are offered for a solar PV
system may vary. Figures are estimates based on market conditions as at 15 June 2016
(source: Solar Choice).

You can expect to pay more for stand-alone and grid-connect

battery back-up systems with more in-depth design requirements
and the added cost of batteries and equipment.
Extra costs to be aware of that might not be included in your
initial quote:

application to connect to the grid

meter change or reconfiguration
upgrades to your switchboard or cabling
removal of trees or other shading
site preparation needs (for example, condition of roof or
ground)

Guide to installing solar for households

FINANCING
MODELS FOR
ROOFTOP SOLAR
A few years ago there was only one way for Australian
households to invest in rooftop solar to buy and own
the system upfront. This is still the most popular way
to purchase solar in Australia, but new ways to finance
rooftop solar systems have emerged in recent times. These
allow you to install solar without having to pay the upfront
costs in one lump sum.
Solar leasing
A solar lease could lower your electricity bill with no upfront
cost, provided the savings on your electricity bill are greater
than your repayments.
Solar leasing is a very popular financial model in some
overseas markets (especially the US), but is still quite
new in Australia. Solar leases are just like leases for other
household goods. A company will install and maintain
the solar PV system, and the customer makes monthly
payments. Some solar companies also offer leasing with
a performance guarantee that the system will produce a
minimum amount of electricity.
Although the return on investment may be less than
purchasing a solar system upfront, there are advantages to
solar leasing like the maintenance being taken care of by
the solar retailer, and no upfront costs.
Before you commit to a solar lease, ensure you are fully
aware of the full charges associated with any contract, and
any early exit penalties.
Solar Power Purchase Agreements (PPAs)
Like solar leasing, solar PPAs can also lower your electricity
bill with no upfront cost. The difference is that solar leases
require you to pay monthly, whereas payment for PPAs is
made based on how much electricity you agree to buy.
Solar PPAs are generally suited to customers with a large
demand for electricity, and are most commonly taken up
by businesses.

GOVERNMENT
INCENTIVES

SMALL-SCALE
TECHNOLOGY CERTIFICATES (STCS)

HOW MUCH OF A DISCOUNT WILL

I RECEIVE FROM THE STCS?

Government incentives in the form of Small-scale Technology

Certificates (STCs) help reduce the upfront cost of installing your
solar PV system.

Australia is divided up into various zones based on how much

renewable energy can be generated by a solar panel in a given
area.

STCs are an electronic form of currency and are allocated to you

when you install a solar PV system. One STC is equivalent to one
megawatt-hour of electricity generated by your solar PV system.
The price of STCs changes according to market conditions. The
total level of subsidy you receive will depend on a number of
factors, including the location and size of the solar PV system and
the price of STCs at the time the system was installed.

The same size system installed in Melbourne or Hobart (zone 4)

receives fewer STCs than those installed in sunny Sydney (zone 3)
or Darwin (zone 2), where systems can produce more energy.

There are two ways you can be paid for your STCs:

The table below shows the level of financial support available from
STCs on solar PV systems in the major capital cities of Australia.

1. Assign your STCs when you purchase your solar PV system to a

registered agent in exchange for a financial benefit, which may
be in the form of a delayed cash payment or upfront discount
on your solar PV system (most consumers take this option, and
your solar retailer will usually make the arrangements on your
behalf), or
2. Create the STCs yourself by finding a buyer and then selling
and transferring them in the Renewable Energy Certificate
(REC) Registry.

You can use the REC Registry calculator on the Clean Energy
Regulators website to determine your approximate level of
subsidy: rec-registry.gov.au

ELECTRICITY RETAILER PAYMENTS

Your electricity retailer might pay you for the electricity you export
back to the grid. Rates vary between electricity retailers. In some
states the government regulates a minimum rate and some state
governments leave it to consumers to negotiate a deal with their
electricity retailer. See feed-in tariffs on page 9.

For more information, contact the Clean Energy Regulator:

www.cleanenergyregulator.gov.au/RET

STC SUBSIDY
CITY
ZONE
RATING

SYSTEM
SIZE

DEEMING
PERIOD

TOTAL STC
ENTITLEMENT

TOTAL
SUBSIDY

ADELAIDE

1.382

3 kW

x15 (years)=

62

$2170 (62 STCs x $35)

BRISBANE

1.382

3 kW

x15 (years)=

62

$2170 (62 STCs x $35)

CANBERRA

1.382

3 kW

x15 (years)=

62

$2170 (62 STCs x $35)

DARWIN

1.536

3 kW

x15 (years)=

69

$2415 (69 STCs x $35)

HOBART

1.185

3 kW

x15 (years)=

53

$1855 (53 STCs x $35)

MELBOURNE

1.185

3 kW

x15 (years)=

53

$1855 (53 STCs x $35)

PERTH

1.382

3 kW

x15 (years)=

62

$2170 (62 STCs x $35)

SYDNEY

1.382

3 kW

x15 (years)=

62

$2170 (62 STCs x $35)

Zone rating x rated power output (3 kW) x deeming period (15 years) = total STC entitlement.
Figures based on an STC rate of $35. This is an approximate rate and the STC price will vary.
For more information, contact the Clean Energy Regulator.

Guide to installing solar for households 7

CONTACT YOUR
ELECTRICITY RETAILER
BEFORE YOU AGREE TO
HAVE A SOLAR PV SYSTEM
INSTALLED, IT IS IMPORTANT
YOU UNDERSTAND WHAT WILL
HAPPEN TO YOUR ELECTRICITY
TARIFF AND YOUR ELECTRICITY
BILL IF YOU INSTALL SOLAR.
CONTACT YOUR ELECTRICITY
RETAILER TO FIND OUT ABOUT
WHAT FEED-IN TARIFFS
ARE AVAILABLE AND HOW
SOLAR WILL AFFECT YOUR
CURRENT ELECTRICITY TARIFF,
AND CAREFULLY WEIGH
UP THE ADVANTAGES AND
DISADVANTAGES BEFORE
MAKING A DECISION.

2
8

Guide to installing solar for households

NOT ALL ELECTRICITY

RETAILERS OFFER SOLARFRIENDLY POLICIES, SO
IT IS BEST TO CHECK AND
COMPARE THE FOLLOWING
ITEMS BEFORE ENTERING
INTO AN ELECTRICITY
TRADING AGREEMENT.

QUESTIONS
TO ASK YOUR
ELECTRICITY
RETAILER:
What price will they pay you
for your electricity, in cents
per kilowatt-hour (kWh)?
What is the cost of the
electricity you purchase from
them (in cents per kWh) and
will you lose your off-peak
rates once you install solar?
Will you be charged a higher
daily fixed charge component
if you connect solar?
Are there any penalty clauses
(termination costs) or other
administration fees?
What will be the form of
payment for electricity you
produce? For example will you
receive cash or a credit on
your electricity bill?
What are the billing/payment
periods?

AFTER YOUR SYSTEM HAS

BEEN INSTALLED, MAKE
SURE YOUR ELECTRICITY
BILL REFLECTS THE
CORRECT TARIFF.

FEED-IN TARIFFS

A feed-in-tariff is the rate you are paid

for electricity generated by your solar PV
system that you export back to the grid.
The electricity produced by your solar
panels is used in your home first, and then
any extra electricity is exported to the
grid.
The feed-in tariffs offered differ from
state to state, and from retailer to retailer.
In some states the government regulates
a minimum rate, and in other states it is
up to you to negotiate a deal with your
electricity retailer. It is worth shopping
around to find out which electricity
retailers offer better rates for solar
customers.
Feed-in tariffs are usually only available
for solar systems up to a maximum size.
This maximum varies from 5 kW to 100
kW depending on where you live and your
electricity retailer. Contact your electricity
retailer or the relevant state government
department for details.

A CEC-accredited designer will be able

to calculate your potential savings as
part of their load analysis. Many factors,
including the size of your system, how
much electricity you export and the feedin tariff amount, will impact on how much
money you save. Your system designer
should consider all the relevant factors
when providing you with an estimate. The
actual savings you make may also vary
depending on the electricity retailer you
are with.
You can also contact the relevant state
government departments for more details
on feed-in tariffs in your state.
ACT: Environment and
Planning Directorate 13 22 81
NSW: Department of Industry,
1300 136 888
NT: Department of the Chief Minister,
(08) 8999 5511
QLD: Department of Energy and
Water Supply, 13 43 87
SA: Department of Water, Energy and
Environment, 08 8204 1888
TAS: Department of State Growth,
1300 135 513
VIC: Energy and Earth Resources
Division, 136 186
WA: Public Utilities Office
(08) 6551 1000

Guide to installing solar for households 9

FIND A SOLAR
RETAILER AND PLAN
YOUR SYSTEM
ITS IMPORTANT TO SHOP AROUND
WHEN BUYING SOLAR. BEFORE
YOU SELECT A SYSTEM, TALK TO
DIFFERENT SOLAR PV RETAILERS
ABOUT OPTIONS AND OBTAIN
SEVERAL QUOTES. IF POSSIBLE,
SPEAK WITH OTHER PEOPLE IN YOUR
LOCAL AREA WHO HAVE INSTALLED
SOLAR POWER SYSTEMS. YOU MAY
BE ABLE TO PICK UP SOME TIPS
FROM THEIR EXPERIENCES.

3
10

Guide to installing solar for households

WHOS WHO
IN THE SOLAR PV MARKET
The main parties involved in the sale
and installation of solar PV are the solar
retailer, designer and installer. Sometimes
these roles are filled by one individual,
which is typically the case with small retail
businesses run by a qualified installer/
designer. However, two or three different
entities can be involved with medium- to
large-sized companies that subcontract
out their designs and/or installations.
Many solar PV retailers in the industry
now sell systems directly to consumers
and subcontract the installation of those
systems.

ARE THEY REPUTABLE?

When selecting your solar retailer, make
sure you go with a reputable company
with proven experience. You should find
out things like how long they have been
in the solar industry, and whether they
are an established company that will be
around in the future if things go wrong.
Warranties and workmanship guarantees
cease if the company goes out of
business.

CHOOSE A CLEAN ENERGY

COUNCIL APPROVED SOLAR
RETAILER
The Clean Energy Council Solar Retailer
Code of Conduct helps consumers choose
a retailer that has committed to offer a
high level of quality and service. Selecting
an Approved Solar Retailer is one way
to make sure you will be dealing with a
company that prides itself on being an
industry leader.

Contact the solar retailer/installer/

designers former customers to find out
if they were knowledgeable, easy to work
with, and took the time to explain the
systems operation. Also find out if their
systems are working well, if there have
been any problems, and, if so, if their
installer returned to fix them.

Approved Solar Retailers:

Online and mail-order solar retailers that

never visit your home or business may
have difficulty recommending the most
appropriate equipment. A comprehensive,
on-site solar and load analysis and
two-way interview can help ensure a
thoughtfully-designed and well-planned
installation.

The Solar Retailer Code of Conduct

has been authorised by the Australian
Competition and Consumer Commission.

SOLAR
RETAILER

ACCREDITED
DESIGNER

ACCREDITED
INSTALLER

an entity that sells

solar equipment to
customers

a person who is
accredited by
the Clean Energy
Council to design
a solar PV system

a person who is
accredited by the
Clean Energy Council
to install solar PV
systems

provide a 5-year whole of system

warranty
use ethical sales practices
only use Clean Energy Councilaccredited installers
meet the very high standards of the
Code of Conduct

Companies that have signed on to the

code can be identified by the Approved
Retailer logo (above).
To see which companies have
signed on to the code, visit
approvedsolarretailer.com.au.

Guide to installing solar for households 11

John Solar

Accreditation ID card

DO THEY HAVE RELEVANT

EXPERIENCE?
Try to establish how many systems similar
to your system the designer/installer
has completed, and when the designer/
installer last completed a system.
Are they up-to-date on the newest
products, the latest regulatory issues
and connection requirements? Local
companies or companies that operate
within your state may have better
experience in dealing with your distributor
and be more familiar with any statespecific regulations.

IS YOUR INSTALLER
CLEAN ENERGY
COUNCIL-ACCREDITED?
To be eligible for government incentives,
both the designer and installer of your
solar PV system must be accredited by the
Clean Energy Council. The Clean Energy
Councils accreditation scheme ensures
that accredited designers and installers of
solar PV power systems have undergone
the necessary professional training,
adhere to Australian Standards and follow
industry best practice.
For a list of accredited professionals,
please see solaraccreditation.com.au/
consumers/find-an-installer
Accreditation is given to the individual
tradesperson who comes to your home
to install your solar system, not the solar
PV retailer. You may need to get back in
contact with the company to check if the
designer and installer they are using are
accredited.
An accredited installer can easily be
identified by their use of the Clean Energy
Council accreditation logo. Ask to see the
installers accreditation ID card (above)
when they show up at your home.

12

Solar retailers can choose to sign on to

the Clean Energy Council Solar Retailer
Code of Conduct. Signatories to the code
have committed to provide a high level of
quality and service, and offer a five-year,
whole-of-system warranty.
To find an Approved Solar Retailer visit
approvedsolarretailer.com.au.

SYSTEM DESIGN
Your designer will tailor your solar PV
system based on how much you want to
spend or finance, how much electricity you
wish to offset, and the physical properties
of your premises. They will help you:
establish your electrical loads over an
average day using a load analysis
determine the size of your solar PV
system
choose the type of panels and inverter
establish the location of solar panels in
relation to angles, available sunlight,
shading and temperature
As part of the design and feasibility, your
designer/installer should give you an
indication of what you can expect in terms
of the performance of your system and the
factors that may influence this.

WATCH OUT FOR:

aggressive sales tactics
one-size-fits-all system designs
over-exaggerated claims of payback
periods and system performance
large inverters with small systems*
pressure to sign on the spot - for
unsolicited sales, you are entitled to
a cooling-off period of 10 business
days during which you may cancel the
contract without penalty
*Your ability to upgrade your system in future may depend
on receiving permission from your distributor, on suitable PV
panels still being available, and on any upgrades meeting
current Australian Standards.

Guide to installing solar for households

QUESTIONS
TO ASK
YOUR SOLAR
RETAILER:
Are they a Clean Energy Council
Approved Solar Retailer?
Will they be available to
troubleshoot and fix problems?
If something goes wrong, who
is responsible for repair or
replacement costs?
What performance guarantees
do you get for the system as
a whole, and can you get that
information in writing?
Do they provide some kind of
optional service agreement?
Who organises all the necessary
metering changes and what are
the associated costs?
If problems arise with your
system, what services will they
provide and for how long?
What workmanship and product
guarantees do they offer?
Who is responsible for the
warranties?
What happens to the
warranties if they go out of
business?
How long has the product
manufacturer or importer
been in the PV industry?
If you have to deal with
the panel or inverter
manufacturer or importer in
the future, do they have an
Australian office?

WHAT SIZE SOLAR PV

SYSTEM SHOULD I INSTALL?
The size of your solar PV system will depend on:
what portion of your electrical consumption you wish to generate
the physical unshaded area available for the installation of your panels
how much you are prepared to spend

UNDERSTAND YOUR ENERGY

CONSUMPTION
This is the first step to take when
determining if solar is a viable investment.
This process should be completed by your
accredited designer during the design and
specification stage as part of their load
analysis.
As a home owner, you can sell your excess
electricity generated back to the grid.
However, its important to weigh up the
financial incentives on offer, which may
be quite low. The most benefit is gained
by self-consumption, which means
offsetting the higher retail tariff that you
would pay by using power generated by
your system instead of drawing power
from the grid. Accordingly, you should
match your system size to your household
consumption. The designer of your system
will help you choose a system that suits
your needs.
The rate for any power exported will
depend on your electricity retailer and
which state or territory you are in. See
feed-in-tariffs on page 9.

WHAT TYPE OF PV MODULES OR INVERTER SHOULD I BUY?

When comparing quotes, the difference in prices between products can be overwhelming.
When making the decision that best suits your budget, there are a few important things to
consider:
What are the product warranties?
Your solar retailer will provide a
manufacturers warranty on the
products. The warranty period will
often vary between the panels, inverter
and other system components. Clean
Energy Council Approved Retailers have
committed to provide a five-year wholeof-system warranty.
Will the solar retailer be able to honour
these warranties? If the solar PV retailer
goes out of business, your warranties
could become invalid. In this case, you
will need to contact the importer or
manufacturer directly to arrange repair
or replacement. Make sure you have
their details too.
Does the manufacturer have a service
office in Australia? Manufacturers that
have support offices in Australia, or
dedicated importers/registered agents
of the products may offer better backup support if a component fails.

Are the PV modules and inverter

Clean Energy Council-approved? All
PV modules and inverters must meet
Australian Standards and be on the
Clean Energy Council-approved list in
order to be eligible for any government
rebates.
Are the PV modules imported through
an approved channel? Be wary of
PV modules that may not have been
imported through channels approved
by the PV module manufacturer. The
manufacturer may not honour the
warranty in this case. Check with your
retailer who the importer was and
whether they are approved by the
manufacturer.
Further information is available under
warranties on page 22.

PV MODULE AND INVERTER STANDARDS

Solar panels and inverters on the Clean Energy Council approved list meet all relevant
Australian Standards. This is a minimum requirement.
A range of independent PV module rating systems exist that set quality and performance
standards above the minimum. These can provide more information when you are
choosing which modules to buy.
For more details on these independent tests, visit the Solar Accreditation website:
http://www.solaraccreditation.com.au/installers/compliance-and-standards/standards/
pv-module-standards.html

Guide to installing solar for households 13

SIGN A
CONTRACT

4
14

Guide to installing solar for households

AFTER YOU ACCEPT A QUOTE, YOUR SOLAR PV

RETAILER, DESIGNER AND/OR INSTALLER WILL
PROVIDE A CONTRACT FOR YOU TO SIGN.

BEFORE
SIGNING
YOUR
CONTRACT,
HAVE YOU:
Contacted your electricity
retailer and asked about any
tariff changes that may apply
after solar is installed?
Asked your solar retailer the
questions on page 12?
Compared quotes?
Made an application to
connect to network, as noted
in connecting to the grid on
page 19?
Ensured your solar PV
retailer has detailed what the
warranties are?

The quote will often form the basis for your contract. Remember that once you have
received the quote, you do not necessarily have to go ahead with installing a system.
It is important that you are aware of the system design and performance estimates for
the system before signing the contract. Once you have signed the contract, any variations
to the system design must be documented and signed off by you before installation. If it is
an unsolicited sale, you are entitled to a 10-day cooling-off period after signing a contract.

ON TOP OF STANDARD CONTRACT CONDITIONS,

YOU SHOULD ENSURE THAT THE FOLLOWING ARE INCLUDED:
clear itemisation of the component
costs and whether the total price
includes STCs
a site-specific full system design
including the proposed roof plan
system performance estimates (daily,
monthly and annual)
the expected efficiency losses due to
shading or orientation
full disclosure of all assumptions made
in relation to systems and finance
offerings
the responsibility of each party for all
aspects of the process (e.g. metering
changes, grid connection, retail
agreements, other paperwork)
warranties and guarantees, including
installer workmanship

if signing a solar lease or PPA, you

should request clear and accurate
information about the conditions of
finance. This includes:
- the name of the lender to whom
the consumer will be contracted
- comparative cost of the same
product purchased outright on
that day
- clear statement of fees and
charges, including dollar values,
whether the rates are fixed, and
details of any exit penalties
- clear statement on whether the
consumer owns the system at the
conclusion of the plan/agreement
- who to contact with questions or
complaints about finance terms

schedule of deposit and progress

payments
service agreement
an agreed timeframe for installation
any site conditions or circumstances
which may result in extra chargeable
work required that is not covered in the
initial contract

Guide to installing solar for households 15

INSTALL
YOUR SYSTEM

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Guide to installing solar for households

ONCE YOUVE SELECTED A RETAILER,

PLANNED YOUR SYSTEM AND SIGNED A
CONTRACT, ITS TIME FOR THE SYSTEM
TO BE INSTALLED.

Your solar retailer or installer should let you

know when your system will be installed
and provide you with all the necessary
documentation on the day.

YOU SHOULD RECEIVE:

DOCUMENTATION

a basic connection diagram that

includes the electrical ratings of the PV
array and the ratings of all overcurrent
devices and switches as installed

Make sure you receive everything you

need when your system is installed.
Documentation will be essential if you
need to make warranty or insurance claims.
A system user manual should be provided
by the installer on the day of installation.
It is the responsibility of your solar retailer
or installer to ensure that you have been
provided with the system documentation.

a list of equipment supplied

the shutdown and isolation procedure
for emergency and maintenance

system performance estimate

recommended maintenance for
the system
maintenance procedure and timetable
the commissioning sheet and
installation checklist
PV array frame engineering certificate
for wind and mechanical loading
installer/designers declaration of
compliance
warranty information
equipment manufacturers
documentation and handbooks for all
equipment supplied
a list of actions to be taken in the
event of an earth fault alarm

Guide to installing solar for households 17

CONNECT
TO THE GRID

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Guide to installing solar for households

CONNECTING YOUR SOLAR PV SYSTEM TO THE

GRID IS A TWO-STEP PROCESS THAT INVOLVES:
1. making an application to connect your system prior to installation
(where required), and
2. a meter change/reconfiguration and connection to the grid.

Your solar retailer will usually arrange

connection of your solar system to
the network on your behalf, including
preparing and submitting all relevant
documentation required from the
electricity retailer and/or distributor for
meter installation and connection to the
network. It is important however to be
aware of the process involved, who to
contact to follow up on progress, and to
ensure that all parties are acting in a timely
manner.
The grid connection process differs
from state to state. Our grid connection
guides provide a step-by-step process
for your state and are available here:
solaraccreditation.com.au/consumers/
small-scale-generation-connection

APPLICATION TO CONNECT
Most distribution companies require
pre-approval to connect to their network.
This should be done prior to sale and
installation.
Depending on the size of your system and
the characteristics of the local grid you are
connecting to, the technical requirements
of your distributor may vary. Make sure
your solar retailer or installer lodges this
application early on in the process as the
approval process can take up to eight
weeks in some areas.

METER CHANGE AND

CONNECTING TO THE GRID
Your existing meter will either need to be
reconfigured or replaced by a new import/
export meter before you can connect to
the grid. This may need to occur before
or after installation, depending on the
requirements in your state.
Your solar retailer will need to notify either
your distributor or electricity retailer to
organise a meter change/reconfiguration.
You will be charged for any costs
associated with the meter change. This
can be charged to you by your solar retailer
or billed to you through your electricity
retailer. Make sure you are aware of these
costs and how they will be charged.

AFTER
YOUR SYSTEM
HAS BEEN
INSTALLED
CHECK:
that you have you received all
the necessary documentation
from your installer
that your meter has been
changed or reconfigured
(where required)
that the correct tariff has been
applied to your electricity bill
by your electricity retailer

Guide to installing solar for households 19

MAINTAIN AND
ENJOY YOUR
SOLAR SYSTEM

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Guide to installing solar for households

ONCE YOUR SOLAR SYSTEM HAS BEEN INSTALLED, ITS TIME TO

START SAVING MONEY ON YOUR ELECTRICITY BILLS BUT YOU
ALSO NEED TO MAKE SURE YOUR SYSTEM IS MAINTAINED SO IT CAN
CONTINUE TO OPERATE EFFICIENTLY AND SAFELY.

SYSTEM MAINTENANCE

INSPECTIONS

SOLAR PANEL RECYCLING

A solar system is a complex electricitygenerating piece of equipment, and to

keep it safe and operating efficiently, it
is vital to both maintain your system and
operate it safely. A maintenance schedule
will be provided by your solar retailer or
installer that you must take note of and
follow. This is necessary to ensure that:

Following the installation of your solar PV

system, safety inspections may be carried
out by the relevant electrical authority.
Depending on which state you live in,
these inspections may be mandatory or
may occur on a random audit basis. In
some states, your installer is responsible
for organising the inspection of your
system. The inspection may need to be
carried out before the system can be
connected to the grid.

When your solar panels eventually reach

the end of their life, panel recycling
programs are being set up to ensure the
materials are disposed of correctly or repurposed.

it is operating correctly
the system performance is maintained
the system is safe for everyone in the
premises as well as for any electrical
workers working on the distribution
network
Make sure you engage a CEC-accredited
installer to undertake maintenance work
on your solar PV system. Maintaining
your system means much more than
just cleaning your panels. An accredited
installer will check that the system is
functioning safely and efficiently, allowing
you to maximise the savings on your
power bills for years to come.
Some distributors may request that an
anti-islanding test of the inverter be
carried out periodically. Check with your
distributor as each will have different
requirements.

UPGRADING YOUR SYSTEM

Your ability to upgrade your system
in future may depend on receiving
permission from your distributor, on
suitable PV modules still being available,
and on any upgrades meeting current
Australian Standards. Upgrading your
system may also result in losing your
feed-in tariff. You will need to check with
your electricity retailer and distributor to
find out what the requirements are for
upgrading your system. The requirements
may differ from state to state.

Reclaim PV is one organisation that

has set up a take back and reclaiming
scheme. Reclaim PV has set up recycling
partnership programs with several solar
panel suppliers. When purchasing your
solar panels, ask your supplier whether
they have a panel recycling program
in place. Visit reclaimpv.com for more
information.

Guide to installing solar for households 21

WHAT IF SOMETHING
GOES WRONG?

WARRANTIES

WORKMANSHIP COMPLAINTS

If you have an issue with any solar product

while its under warranty, you should first
contact your solar retailer in order to have
the product replaced or repaired. If you
are unable to contact your retailer, contact
the importer or manufacturer. Contact
details should be provided on the warranty
documentation.
If this is unsuccessful, you can lodge a
complaint with the relevant Fair Trading
or Consumer Affairs office in your state or
territory (details listed below). They can
negotiate on your behalf and arrange
mediation where necessary.

The Clean Energy Council aims to resolve

complaints involving workmanship issues
that breach the Accreditation Guidelines or
relevant Australian Standards by a Clean
Energy Council accredited installer. This
does not extend to solar retailers (sales
companies), it only applies to individual
tradespeople who hold Clean Energy
Council accreditation. Complaints can be
registered online at solaraccreditation.
com.au/consumers/solar-pv-warrantiescomplaints-and-disputes

COMPLAINTS
If you have a complaint of a commercial
matter, including warranties, payments
and contractual issues, then you should
contact the relevant Fair Trading or
Consumer Affairs office in your state or
territory.
ACT: Fair Trading, (02) 6207 3000
NSW: Fair Trading, 13 32 20
NT: Consumer Affairs, 1800 019 319
Qld: Office of Fair Trading, 13 74 68
SA: Consumer and Business Services,
13 18 82
Tas: Consumer Affairs and Fair Trading,
1300 654 499
Vic: Consumer Affairs,
1300 558 181
WA: Consumer Protection:
1300 304 054

22

ELECTRICAL SAFETY
If you have a concern about the safety
and technical compliance of your solar
PV system, you can contact the electrical
authority in your state or territory.
ACT: Planning, (02) 6207 1923
NSW: Fair Trading, 13 32 20
NT: NT WorkSafe, 1800 019 115
Qld: Electrical Safety Office,
1300 362 128
SA: Office of the Technical Regulator,
(08) 8226 5518
Tas: Department of Justice, 1300 135
513
Vic: Energy Safe Victoria,
(03) 9203 9700
WA: EnergySafety, (08) 6251 1900

Guide to installing solar for households

DID YOU BUY YOUR SYSTEM

FROM A CLEAN ENERGY
COUNCIL APPROVED SOLAR
RETAILER?
If you need to make a complaint against
a company identifying itself as a Clean
Energy Council Approved Retailer, you
should first contact the company directly.
If you are not satisfied with the response
from the company, you should contact
your relevant consumer protection
organisation. You can also register your
complaint with the Clean Energy Council,
which will investigate breaches of the code.
This may result in the retailer having its
approval revoked.
For more information on dealing
with complaints about Clean Energy
Council Approved Retailers, please visit
approvedsolarretailer.com.au

WHAT SHOULD I DO IF THE

COMPANY HAS GONE OUT OF
BUSINESS?
If the solar retailer has become insolvent
and you are unable to contact the
manufacturer, you can lodge a complaint
with the solar retailers administrators. You
can find out if a company has become
insolvent via the Australian Securities and
Investments Commission (ASIC) website
or by phoning 1300 300 630. Your local
Fair Trading or Consumer Affairs office
may also have information about the
appointment of external administrators for
insolvent companies.
Likewise, if the manufacturer has gone into
administration, you can lodge a complaint
with the companys administrators. As a
consumer, you may become an unsecured
creditor.
If the external administrator fails to deal
with your queries or complaints, you can
also lodge a complaint with ASIC on
1300 300 630.

GLOSSARY AND
DEFINITIONS

AUSTRALIAN CONSUMER LAW

Australian Consumer Law provides consumers
with certain automatic rights (called
consumer guarantees) when they purchase
a product or service. These consumer
guarantees have no specific time limit,
cannot be excluded, and exist regardless of
any additional voluntary warranty provided
by the solar retailer or manufacturer. It is
important to remember that you have these
rights as a consumer if the system does not
meet reasonable expectations. Installation
companies and/or manufacturers may choose
to offer additional voluntary warranties
which are over and above what they must
automatically provide under Australian
Consumer Law. For more details visit
consumerlaw.gov.au

THE DEFINITIONS FOR TERMS USED IN

THIS DOCUMENT ARE AS FOLLOWS:
Accredited Designer a person who is accredited by the
Clean Energy Council to design a solar PV system
Accredited Installer a person who is accredited by the
Clean Energy Council to install solar PV systems
Approved Solar Retailer a solar retailer that has signed on
to the Clean Energy Council Solar Retailer Code of Conduct
Distribution Company an operator of an electricity
distribution system (poles and wires). Sometimes called a
distribution network service provider (DNSP)
Distributor see distribution company
Electricity retailer an entity that delivers and sells electricity
directly to the customer
Importer an entity that imports solar equipment from
overseas. May also be referred to as the registered agent
Inverter changes the solar DC (direct current) power into
(alternating current) power suitable for your household
appliances and to be fed back to the grid
kWh kilowatt hour. A standard unit of electrical energy
PV photovoltaic. Direct conversion of light into electricity
PV Array an interconnected system of PV modules
PV Module (also PV panel or solar panel) uses sunlight to
generate DC power
Solar retailer retail businesses that are selling solar
PV systems. This includes companies that sell systems to
residential and small business consumers, and those selling to
medium- and large-scale business consumers
System the solar PV system. Refers to the entire
arrangement, including PV modules and all other equipment
required to make it work including inverters and components

The information provided in this guide was accurate at

the time of publishing (July 2016). For more up-to-date
information, check with the relevant government or
regulatory body or speak to an Approved Solar Retailer.

Guide to installing solar for households 23

SOLAR PV
CHECKLIST

Have you performed due diligence

checks on your suppliers?
Is your solar retailer reputable - have you checked their track
record, backers and complaints forums?
Is your system designer accredited by the Clean Energy
Council to design the type of system youre installing?
Does your installer have Clean Energy Council Accreditation
for your system, and hold current electrical licences and OH&S
certification?
Is the company a member of the industry association?
Is your solar retailer a signatory to the Solar Retailer Code of
Conduct?
Have you checked ASIC to ensure they are legitimate and
currently registered?
How long have they been in the solar industry?
How many systems similar to yours has the designer and
installer completed?
Are they up-to-date on the newest products, the latest
regulatory issues and connection requirements?
How well does the designer and installer know your local
distribution network service provider (DNSP)?
Will they conduct the work themselves or subcontract parts
out? If so, what contractual agreements are in place to
protect you?
The quotation and contract
Is it professional and sufficiently detailed?
Are the prices typical of industry benchmarks?
What is explicitly included and excluded?
If comparing quotations, am I comparing like for like?
Are all obligations, responsibilities and liabilities clear?
If youre signing a solar lease or PPA, are all the fees, charges
and exit fees detailed clearly?

The financial calculations

Have they provided a detailed analysis of load and
generation?
Are the returns consistent with Clean Energy Council
guidelines?
What if any performance guarantees are provided?
Have you considered alternative methods of finance?
The products and services
Have you been offered quality products that are well backed
in case of warranty support?
Have you reviewed the warranty terms and conditions?
What written service obligations have been included?
Have you been offered workmanship guarantees?
Has system monitoring been included to allow ongoing
performance checks and who is responsible?
Are the products listed by the Clean Energy Council as
approved for use in Australia?
Do you understand the limitations to support and service that
are offered?
The grid connection and approvals
Has your DNSP been contacted and approved connection?
Are there connection costs and limitations?
Has your retailer been contacted and agreed in writing any
tariff impacts and/or export tariffs?
Do you require building approvals and if so have they been
sought and approved?
Have metering and connection costs been calculated and
agreed?
Information and support
Have you received a detailed final contract including all
relevant approvals?
Do you understand exactly what products, services, support
and maintenance you are getting and from whom?
Have you been advised who or where to go to if you are
unsatisfied?
Have you received training on system operation and a
detailed operations manual?
Is the system performing as expected?

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Guide to installing solar for households

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