HGV Gas Fuel Throttle Valve
HGV Gas Fuel Throttle Valve
Operation Manual
Manual 26170B
WARNING
Read this entire manual and all other publications pertaining to the work to
be performed before installing, operating, or servicing this equipment.
Practice all plant and safety instructions and precautions. Failure to follow
instructions can cause personal injury and/or property damage.
The engine, turbine, or other type of prime mover should be equipped with
an overspeed (overtemperature, or overpressure, where applicable)
shutdown device(s), that operates totally independently of the prime mover
control device(s) to protect against runaway or damage to the engine,
turbine, or other type of prime mover with possible personal injury or loss of
life should the mechanical-hydraulic governor(s) or electric control(s), the
actuator(s), fuel control(s), the driving mechanism(s), the linkage(s), or the
controlled device(s) fail.
CAUTION
To prevent damage to a control system that uses an alternator or batterycharging device, make sure the charging device is turned off before
disconnecting the battery from the system.
Electronic controls contain static-sensitive parts. Observe the following
precautions to prevent damage to these parts.
Discharge body static before handling the control (with power to the
control turned off, contact a grounded surface and maintain contact
while handling the control).
IMPORTANT DEFINITIONS
WARNINGindicates a potentially hazardous situation which, if not
avoided, could result in death or serious injury.
CAUTIONindicates a potentially hazardous situation which, if not
avoided, could result in damage to equipment.
NOTEprovides other helpful information that does not fall under the
warning or caution categories.
Woodward Governor Company reserves the right to update any portion of this publication at any time. Information
provided by Woodward Governor Company is believed to be correct and reliable. However, no responsibility is
assumed by Woodward Governor Company unless otherwise expressly undertaken.
Manual 26170
Contents
CHAPTER 1. GENERAL INFORMATION ........................................................... 1
Introduction.............................................................................................................1
Throttle Valve Function Characteristics .................................................................2
Regulatory Compliance ..........................................................................................3
CHAPTER 2. DESCRIPTION......................................................................... 13
Dual Coil Electrohydraulic Servovalve Assembly.................................................13
Trip Relay Valve Assembly ..................................................................................14
Hydraulic Filter Assembly.....................................................................................14
DC Powered LVDT (DCDT) Position Feedback Sensor ......................................14
CHAPTER 3. INSTALLATION........................................................................ 15
General .................................................................................................................15
Unpacking.............................................................................................................15
Piping Installation .................................................................................................16
Hydraulic Connections .........................................................................................17
Electrical Connections..........................................................................................17
Fuel Vent Port.......................................................................................................18
Electronic Settings................................................................................................18
Dynamic Tuning Parameters for WDPF Controller ......................................18
Dynamic Tuning Parameters for TXP Controller ..........................................19
Rigging Procedure ........................................................................................19
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WARNING
Explosion hazardDo not connect or disconnect while circuit is live unless
area is known to be non-hazardous.
Explosion HazardSubstitution of components may impair suitability for
Class I, Division or Zone applications.
AVERTISSEMENT
Risque dexplosionNe pas raccorder ni dbrancher tant que linstallation
est sous tension, sauf en cas lambiance est dcidment non dangereuse.
Risque dexplosionLa substitution de composants peut rendre ce matriel
inacceptable pour les emplacements de Classe I, applications Division ou
Zone.
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Chapter 1.
General Information
Introduction
The HGV (Hydraulic Globe Valve) Gas Fuel Throttle Valve controls the flow
rate of natural gas fuel to various stages of an industrial gas turbine combustion
system. The unique design integrates the valve and actuator into a cost-effective,
compact assembly. The valve is designed to provide a highly accurate flowversus-stroke characteristic. The integral actuator is a single-acting spring-loaded
design that will quickly close the valve upon loss of electrical or hydraulic
signals. An onboard hydraulic filter is designed into the manifold to augment the
reliability of the servovalve and actuator. The servovalve is an electrically
redundant dual coil design. A dc-powered LVDT (DCDT) provides feedback for
the actuator.
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Regulatory Compliance
ETL:
(DCDT)
ETL:
(Servovalve)
CSA:
(Trip Relay)
UL:
(Diff. Press. Switch)
UL:
(Wiring Box)
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Chapter 2.
Description
Dual Coil Electrohydraulic Servovalve Assembly
The hydraulic actuator assembly uses a two-stage hydraulic servovalve to
modulate the position of the actuator output shaft and thereby control the gas fuel
valves. The first stage torque motor utilizes a dual-wound coil, which controls the
position of the first and second stage valves in proportion to the total electric
current applied to the two coils.
If the control system requires a rapid movement of the valve to send more fuel to
the turbine, total current is increased well above the null current. In such a
condition, control port PC1 is connected to supply pressure. The flow rate
delivered to the piston cavity of the actuator is proportional to the total current
applied to the three coils. Thus, the opening velocity is also proportional to the
current (above null) supplied to the torque motor.
If the control system requires a rapid movement to close the gas fuel valve, the
total current is reduced well below the null current. In such a condition, port PC1
is connected to the hydraulic drain circuit. The flow rate from the piston cavity to
drain is proportional to the magnitude of the total current below the null value.
Thus, the closing velocity is also proportional to the current (below null) supplied
to the torque motor.
Near the null current, the four-landed valve isolates the control port from the
hydraulic supply and drain, balancing the piston pressure against the spring to
maintain a constant position. The control system, which regulates the amount of
current delivered to the coils, modulates the current supplied to the coil to obtain
proper closed loop position of the valve.
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Chapter 3.
Installation
General
See the outline drawings (Figures 1-3) for:
Overall dimensions
Process piping flange locations
Hydraulic fitting sizes
Electrical connections
Lift points and center of gravity
Weight of the valve
Installation attitude does not affect actuator or fuel valve performance, but a
vertical position is generally preferred to conserve floor space as well as ease of
making electrical, fuel, and hydraulic connections and changing the hydraulic
filter element. The gas fuel throttle valve is designed for support by the piping
flanges alone; additional supports are neither needed nor recommended. Do not
use this valve to provide support to any component other than the piping to
which it is directly connected.
The orientation of the visual position indicator may be changed to accommodate
surrounding obstructions, if any. See Chapter 4 for instructions to change the
orientation.
WARNING
Due to typical noise levels in turbine environments, hearing
protection should be worn when working on or around the gas valve.
Burn HazardThe surface of this product can become hot enough or
cold enough to be a hazard. Use protective gear for product handling
in these circumstances . Temperature ratings are included in the
specification section of this manual.
CAUTION
Explosion HazardExternal fire protection is not provided in the
scope of this product. It is the responsibility of the user to satisfy any
applicable requirements for their system.
Unpacking
The valve is shipped in an airtight bag with desiccant to ensure a non-corrosive
environment. We recommend that the valve be kept in its shipping container until
installation. If the valve is to be stored for extended periods of time, encase the
valve in an airtight container with desiccant.
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Piping Installation
Refer to ANSI B16.5 for details of flange, gasket, and bolt types and dimensions.
This is a globe-style valve. Verify that the process piping face-to-face dimensions
meet the requirements of the outline drawings (Figures 1-3) within standard
piping tolerances. The valve should mount between the piping interfaces such
that the flange bolts can be installed with only manual pressure applied to align
the flanges. Mechanical devices such as hydraulic or mechanical jacks, pulleys,
chain-falls, or similar should never be used to force the piping system to align
with the valve flanges.
ASTM/ASME grade bolts or studs should be used to install the valve into the
process piping. The length and diameter for Class 300 flanges shall conform to
the following table according to the valve flange size.
Nominal Pipe
Size
1 inch/
25 mm
2 inch/
51 mm
3 inch/
76 mm
4 inch/
102 mm
6 inch/
152 mm
8 inch/
203 mm
Number of
Bolts
4
8
8
8
8
12
Diameter of
Bolts
5/8 inch/
16 mm
5/8 inch/
16 mm
3/4 inch/
19 mm
3/4 inch/
19 mm
3/4 inch/
19 mm
7/8 inch/
22 mm
Stud Length
3.00 inch/
76.2 mm
3.50 inch/
88.9 mm
4.25 inch/
108.0 mm
4.50 inch/
114.3 mm
4.75 inch/
120.6 mm
5.50 inch/
139.7 mm
Machine Bolt
Length
2.50 inch/
63.5 mm
3.00 inch/
76.2 mm
3.50 inch/
88.9 mm
3.75 inch/
95.2 mm
4.25 inch/
108.0 mm
4.75 inch/
120.6 mm
Flange gasket materials should conform to ANSI B16.20. The user should select
a gasket material which will withstand the expected bolt loading without
injurious crushing, and which is suitable for the service conditions.
When installing the valve into the process piping, it is important to properly
torque the stud/bolts in the appropriate sequence in order to keep the flanges of
the mating hardware parallel to each other. A two-step torque method is
recommended. Once the studs/bolts are hand tightened, torque the studs/bolts in a
crossing pattern to half the torque value listed in the following table. Once all
studs/bolts have been torqued to half the appropriate value, repeat the pattern
until the rated torque value is obtained.
Bolt Size
5/8 inch/
16 mm
3/4 inch/
19 mm
7/8 inch/
22 mm
16
Torque
150155 lb-ft/
203210 Nxm
250260 lb-ft/
339353 Nxm
375390 lb-ft/
508529 Nxm
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Hydraulic Connections
There are two hydraulic connections that must be made to each valve: supply and
return oil. The connections to the valve are 0.75 OD tube fittings. The tubing up
to the valve must be constructed to eliminate any transfer of vibration or other
forces into the valve.
Make provisions for proper filtration of the hydraulic fluid that will supply the
actuator. The system filtration should be designed to assure a supply of hydraulic
oil with a maximum ISO 4406 contamination level of 18/16/13 and a preferred
level of 16/14/11. The filter element included with the actuator is not intended to
provide adequate filtration over the entire life of the actuator.
The hydraulic supply to the actuator needs to be 19.05 mm (0.750 inch) tubing
capable of supplying 18 L/min (10 US gallons/min) at 827411 722 kPa
(12001700 psig).
The hydraulic drain should be 19.05 mm (0.750 inch) tubing and must not restrict
the flow of fluid from the valve. The drain pressure must not exceed 207 kPa (30
psig) under any condition.
Electrical Connections
CAUTION
Do not connect any cable grounds to instrument ground, control
ground, or any non-earth ground system.
The use of cable with individually-shielded twisted pairs is required. All signal
lines are to be shielded to prevent picking up stray signals from nearby
equipment. Installations with severe electromagnetic interference (EMI) require
shielded cable run in conduit, double-shielded wire, or other precautions.
Connect the shields at the control system side or as indicated by the control
system wiring practices, but never at both ends of the shield such that a ground
loop is created. Wires exposed beyond the shield must be less than 2 inches (51
mm). The wiring needs to provide signal attenuation to greater than 60 dB.
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Electronic Settings
Dynamic Tuning Parameters for WDPF Controller
It is imperative that the correct resistor values be input into the control system to
ensure that the operation of the valve/control system is within acceptable limits.
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RD
RT
RIN
D/A Out
V1
RS
V2
RF
1F
Valve
Coil
ROUT
80
80
Feedback
Position
RLP
Figure 3-1. QSR Card Analog Output Stage Diagram
Table 3-1. Plug-in Resistor Reference Designators and Values
Channel
1
2
3
4
RT
R59 = 2 M
R115 = 2 M
R53 = 2 M
R119 = 2 M
RD
R76 = 10 M
R113 = 10 M
R68 = 10 M
R118 = 10 M
R Out
R160 = 210
R162 = 210
R148 = 210
R167 = 210
Valve
Shutdown
J58 = NEG
DC LVDT
Supply Level
J515 = 15 V
J56 = NEG
J516 = 15 V
J57 = NEG
J514 = 15 V
J59 = NEG
J517 = 15 V
DCDT Input
Level
J526 = <10 V
J527 = <10 V
J518 = <10 V
J519 = <10 V
J522 = <10 V
J523 = <10 V
J520 = <10 V
J521 = <10 V
Valve Type
Select
J511 = N
J512 = N
J510 = N
J513 = N
Rigging Procedure
Inside the electrical enclosure of the valve, there is an adhesive label that
contains the appropriate valve position (as a percent of full stroke), the physical
stroke (inches), and the corresponding DCDT feedback signals.
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Once the control system is connected to the valve and control of the valve is
established, de-energize the trip solenoid valve to ensure that the valve moves to
the closed position. Measure the feedback voltage from the DCDT. Adjust the
offset in the feedback loop until the feedback voltage matches the documented
value on the label inside the electrical enclosure for the 0% position. Set the
100% position demand, measure the actual physical travel position, and adjust
the span of the control channel so that the physical travel matches the value on
the label inside the electrical enclosure. Use Woodward Tool part number
1008-4446, installed in place of the visual position indicator, and an accurate
position indicating device to measure the physical travel of the valve (see Figure
3-2). Verify that the valve moves to the proper positions by commanding the
control to 0% and 100%, and recheck the physical positions.
NOTE
The DCDT feedback voltage, measured at the terminals in the
electrical enclosure, should be approximately as listed on the label.
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Chapter 4.
Maintenance and Hardware Replacement
Maintenance
The Gas Fuel Throttle Valve requires no maintenance or adjustment for
operation.
Woodward recommends routine checks of the DP gauge on the filter assembly to
verify that the filter is not partially clogged. If the DP indicator shows red, the
filter element needs to be replaced.
Woodward recommends routine checks of the fugitive gas sensor. If the sensor
indicates excessive gas leakage, the seals need to be replaced.
In the event that any of the standard components of the valve become
inoperative, field replacement is possible. Contact a Woodward representative for
assistance.
Hardware Replacement
WARNINGS
To prevent possible serious personal injury, or damage to equipment,
be sure all electric power, hydraulic pressure, and gas pressure have
been removed from the valve and actuator before beginning any
maintenance or repairs.
Do not lift or handle the valve by any conduit. Lift or handle the valve
only by using the eyebolts.
Due to typical noise levels in turbine environments, hearing
protection should be worn when working on or around the valve.
Burn HazardThe surface of this product can become hot enough or
cold enough to be a hazard. Use protective gear for product handling
in these circumstances . Temperature ratings are included in the
specification section of this manual.
To facilitate field replacement of items, spare parts should be kept on-site. See
the outline drawing (Figures 1-3) for the locations of items. Contact Woodward
for a complete list of field-replaceable parts and additional instructions for their
replacement.
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Servovalve
The servovalve is located on the hydraulic manifold directly above the filter
assembly. See the outline drawing (Figures 1-3).
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
NOTE
Every valve shipped contains documentation that gives the actual
null current. It is imperative that the control system null current
match the as-measured current for each valve in the system.
Incorrect null current setting, with proportional control only, will
result in position error.
DCDT
The DCDT is located on the top of the actuator. See the outline drawing (Figures
1-3).
1.
2.
3.
4.
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WARNING
To prevent possible serious personal injury, be sure to carefully
release the preload on the integral springs of the actuator as
explained in step 9.
9. Slowly remove the four remaining .500-13 nuts from the tie rods. This action
will release the preload on the integral springs of the actuator. The tie rod
studs should be long enough to completely release the preload prior to
coming off of the tie rods. Prior to completely removing nuts from tie rods,
verify that the preload has been removed from the springsfailure to comply
could result in bodily injury.
10. The top plate should be free to be removed from the assembly. The DCDT
will be removed with the top plate.
11. Remove the springs from the actuator.
12. Using a .750 crowfoot wrench and an extension, remove the core rod of the
DCDT from the actuator piston. Be sure not to mix the old DCDT core rod
and body with the replacement parts.
13. Using a 1-1/4 inch (~32 mm) wrench, remove the two 1.125-12 jam nuts
from the DCDT housing.
14. Remove the DCDT from the top plate.
15. Install the new DCDT housing into the top plate and replace the two jam
nuts. Do not tighten the jam nuts yet; the DCDT will need to be adjusted
prior to use.
16. Install the new core rod into actuator piston using the .750 crowfoot wrench
and an extension. Torque to 7073 lb-in (7.98.2 Nxm).
17. Install the springs back into the actuator. Be sure that they are seated in the
proper location.
18. Carefully replace the top plate and DCDT housing onto the actuator. Be sure
that the DCDT housing is placed properly over the core rod.
19. Replace the electrical enclosure bracket onto the two appropriate studs.
20. Install the four .500-13 nuts, one onto each stud. Slowly compress the
springs into their cavity.
21. Torque the 0.500 nuts to 9051130 lb-in (102128 Nxm).
22. Install four additional .500-13 nuts onto the studs and torque to 905-1130
lb-in (102128 Nxm).
23. Install the two .250-20 socket head cap screws that hold the electrical box to
the top mounting plate. The cap screws have nuts and washers.
24. Torque the two cap screws to 58-78 lb-in (6.68.8 Nxm).
25. Replace the two eye nuts onto the two tie rods closest to the electrical box.
26. Replace the protective covers onto the tie rods.
27. Replace the conduit onto the electrical box.
28. Carefully replace the DCDT wires back through the conduit and into the
electrical box.
29. Connect the conduit to the DCDT. Do not tighten.
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30. Connect the DCDT wires to the connector blocks labeled 36 as shown in the
wiring diagram (Figure 1-5). NOTETerminal 5 is not used for the TXP
controller.
31. Replace the cover to the electrical box.
32. Verify that all hardware has been replaced onto the actuator and that all
external fittings are torqued except for the lock nuts on the DCDT and the
conduit on the DCDT.
33. Verify the excitation voltage to the DCDT.
34. Supply the actuator with hydraulics at 900 psig (6206 kPa).
35. Measure the DCDT output voltage using a high-quality digital voltmeter
(select DC measurement mode).
36. With the actuator at minimum position, the output of the DCDT should be
10.00 0.25 Vdc for the WDPF controller, or 9.50 0.25 Vdc for the TXP
controller. If the readout is not within these specifications, adjust the DCDT
in or out of the actuator by screwing the DCDT housing in or out of the top
block. NOTEa small rotation of the DCDT will cause a substantial
change in the readout.
37. Once the proper voltage is obtained, carefully torque the bottom nut to 362
397 lb-ft (491538 Nxm). Then torque the remaining nut to 362-397 lb-ft
(491538 Nxm).
38. Torque the conduit onto the DCDT to 450550 lb-in (5162 Nxm).
39. Use the Woodward tool 1008-4446 and an accurate position indicating
device as described and shown previously in the rigging procedure to
measure the actual stroke.
40. Set the 100% position demand, measure the actual physical travel position,
and adjust the span of the control channel such that the physical travel
matches the value on the label inside the electrical enclosure.
41. Verify correct valve positions by commanding the control to 0% and 100%,
and recheck the physical positions. (The DCDT feedback voltage, measured
at the terminals in the electrical enclosure, should be approximately as listed
on the label.)
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WARNING
To prevent possible personal injury, do NOT completely remove the
nuts from the tie rods until you have verified that the preload has
been removed from the springs.
5. Slowly remove the four remaining .50013 nuts from the tie rods. This action
will release the preload on the integral springs of the actuator. The tie rod
studs should be long enough to completely release the preload prior to
coming off of the tie rods. Do NOT completely remove the nuts from the tie
rods until you have verified that the preload has been removed from the
springs; failure to comply could result in bodily injury.
6. Using a strap wrench or by hand, rotate the actuator cylinder to the required
position.
7. Install four .50013 nuts, one onto each stud. Slowly compress the springs
into their cavity.
8. Torque the 0.500 nuts to 9051130 lb-in (102128 Nxm).
9. Install four additional .500-13 nuts onto the studs and torque to 9051130
lb-in (102128 Nxm).
10. Install the two .250-20 socket head cap screws that hold the electrical box to
the top mounting plate. The cap screws have nuts and washers.
11. Torque the two cap screws to 5878 lb-in (6.68.8 Nxm).
12. Replace the two eye nuts on the two tie rods closest to the electrical box.
13. Replace the protective covers onto the tie rods.
Troubleshooting
Gas Fuel Throttle Valve not functioning correctly when using
customer control system.
Perform steps 33 through 37 of the DCDT replacement procedure earlier in this
chapter. Troubleshooting tool (Woodward part number 1008-4446) can be
installed in place of the visual indicator to assist in mechanically determining
valve stroke (verify that the valve is at the minimum position).
1. Remove two socket head cap screws holding the visual indicator onto the
valve actuator.
2. Remove the visual indicator.
3. Using the same two cap screws, attach tool 1008-4446 (available from
Woodward) to the actuator. Be sure to place the pin of the sliding piece onto
the top of the piston within the actuator housing.
4. Using a customer-supplied travel indicator with a total stroke greater than
1.60 inches (40.6 mm) placed on top of the sliding piece of the tool, attach
the indicator to the actuator housing. Zero the indicator.
5. Raise the servovalve current to 8.0 0.5 mA. The valve should move fully
open.
6. The maximum travel should match the value recorded within the electrical
enclosure. If this value is not the same, contact Woodward for
recommendations.
7. If this value matches the recorded value, check the feedback voltage of the
DCDT vs the recorded value in the electrical enclosure.
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8. If the feedback voltage does not match, verify that the excitation voltage is
correct. If the excitation voltage is correct, and the DCDT output voltage
does not match the values listed on the calibration sticker, contact Woodward
for a replacement DCDT and follow the steps listed within this document for
replacement.
9. If the feedback and physical stroke values match the recorded values
supplied with the valve, then the control system is not functioning properly.
Refer to the control system manufacturer for troubleshooting assistance.
Troubleshooting Charts
Faults in the fuel control or governing system are often associated with speed
variations of the prime mover, but such speed variations do not always indicate
fuel control or governing system faults. Therefore, when improper speed
variations occur, check all components including the engine or turbine for proper
operation. Refer to applicable electronic control manuals for assistance in
isolating the trouble. The following steps describe troubleshooting for the gas
fuel throttle valve.
Disassembly of the gas fuel throttle valve in the field is not recommended due to
the dangerous forces contained in the springs. Under unusual circumstances
where disassembly becomes necessary, all work and adjustments should be made
by personnel thoroughly trained in the proper procedures.
When requesting information or service help from Woodward, it is important to
include the part number and serial number of the valve assembly in your
communication.
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Symptom
External hydraulic
leakage
Internal hydraulic
leakage
Packing missing or
deteriorated
Servovalve command
current incorrect. (The
sum of the current through
the two coils of the
servovalve must be
greater than the null bias
of the servovalve for the
gas valve to open.)
Servovalve failure
Hydraulic supply pressure
inadequate
Trip relay cartridge valve
failure
Trip relay solenoid valve
failure
Filter element plugged
Woodward
Remedies
Replace O-rings fitted to userserviceable components (filter,
servovalve, trip relay valve) as needed.
Otherwise, return actuator to
Woodward for service.
Return actuator to Woodward for
service.
Replace servovalve.
Replace servovalve.
Return actuator to Woodward for
service.
Replace gaskets.
Rework piping as needed to achieve
alignment requirements detailed in
Chapter 3.
Rework bolts as needed to achieve
torque requirements detailed in Chapter
3.
Return actuator to Woodward for
service.
Trace and verify that all wiring is in
accordance with the electrical
schematic (Figure 1-5) and the
Siemens Westinghouse system wiring
schematic(s). Pay special attention to
the polarity of the wiring to the
servovalve and DCDT.
Replace servovalve.
Supply pressure must be greater than
750 psig/5171 kPa (900 psig/6206 kPa
preferred).
Replace cartridge valve.
Replace solenoid valve.
Check filter DP indicator. Replace
element if the DP indicator shows red.
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Possible Causes
Servovalve command
current incorrect. (The
sum of the current through
the three coils of the
servovalve must be less
than the null bias of the
servovalve for the gas
valve to close.)
Servovalve failure
DCDT failure
Springs broken
Linkage broken
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Manual 26170
Remedies
Trace and verify that all wiring is in
accordance with the electrical
schematic (Figure 1-5) and the
Siemens Westinghouse system wiring
schematic(s). Pay special attention to
the polarity of the wiring to the
servovalve and DCDT.
Replace servovalve.
Replace DCDT.
Return actuator to Woodward for
service.
Return actuator to Woodward for
service.
Check the differential pressure indicator
on the filter housing.
Verify hydraulic contamination levels
are within recommendations of Chapter
1. The use of dither may improve
performance in contaminated systems.
Replace servovalve.
Return actuator to Woodward for
service.
Contact control system supplier.
Verify hydraulic contamination levels
are within recommendations of Chapter
1. The use of excessive dither may
reduce life in contaminated systems.
Determine and eliminate the root cause
of oscillation. Possible causes include
inlet pressure regulation, control system
setup, and improper wiring practices.
See Chapter 3 Installation section for
wiring recommendations.
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Chapter 5.
Service Options
Product Service Options
The following factory options are available for servicing Woodward equipment,
based on the standard Woodward Product and Service Warranty (5-01-1205) that
is in effect at the time the product is purchased from Woodward or the service is
performed:
Replacement/Exchange
Replacement/Exchange is a premium program designed for the user who is in
need of immediate service. It allows you to request and receive a like-new
replacement unit in minimum time (usually within 24 hours of the request),
providing a suitable unit is available at the time of the request, thereby
minimizing costly downtime. This is also a flat rate structured program and
includes the full standard Woodward product warranty (Woodward Product and
Service Warranty 5-01-1205).
This option allows you to call in the event of an unexpected outage, or in
advance of a scheduled outage, to request a replacement control unit. If the unit is
available at the time of the call, it can usually be shipped out within 24 hours.
You replace your field control unit with the like-new replacement and return the
field unit to the Woodward facility as explained below (see Returning
Equipment for Repair later in this chapter).
Charges for the Replacement/Exchange service are based on a flat rate plus
shipping expenses. You are invoiced the flat rate replacement/exchange charge
plus a core charge at the time the replacement unit is shipped. If the core (field
unit) is returned to Woodward within 60 days, Woodward will issue a credit for
the core charge. [The core charge is the average difference between the flat rate
replacement/exchange charge and the current list price of a new unit.]
Woodward
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Manual 26170
CAUTION
To prevent damage to electronic components caused by improper
handling, read and observe the precautions in Woodward manual
82715, Guide for Handling and Protection of Electronic Controls,
Printed Circuit Boards, and Modules.
32
Woodward
Manual 26170
Packing a Control
Use the following materials when returning a complete control:
packing materials that will not damage the surface of the unit;
a strong tape around the outside of the carton for increased strength.
NOTE
We highly recommend that you make arrangement in advance for
return shipments. Contact a Woodward customer service
representative at 1 (800) 523-2831 in North America or
+1 (970) 482-5811 for instructions and for a Return Authorization
Number.
Replacement Parts
When ordering replacement parts for controls, include the following information:
Woodward
33
Manual 26170
For assistance outside North America, call one of the following international
Woodward facilities to obtain the address and phone number of the facility
nearest your location where you will be able to get information and service.
Facility
Australia
Brazil
India
Japan
The Netherlands
Phone Number
+61 (2) 9758 2322
+55 (19) 3708 4800
+91 (129) 523 0419
+81 (476) 93-4661
+31 (23) 5661111
You can also contact the Woodward Customer Service Department or consult our
worldwide directory on Woodwards website (www.woodward.com) for the
name of your nearest Woodward distributor or service facility. [For worldwide
directory information, go to www.woodward.com/ic/locations.]
Engineering Services
Woodward Industrial Controls Engineering Services offers the following aftersales support for Woodward products. For these services, you can contact us by
telephone, by e-mail, or through the Woodward website.
Technical Support
Product Training
Field Service
Contact information:
Telephone+1 (970) 482-5811
Toll-free Phone (in North America)1 (800) 523-2831
[email protected]
Websitewww.woodward.com/ic
34
Woodward
Manual 26170
Woodward
35
Manual 26170
Technical Assistance
If you need to telephone for technical assistance, you will need to provide the following information.
Please write it down here before phoning:
General
Your Name
Site Location
Phone Number
Fax Number
Prime Mover Information
Engine/Turbine Model Number
Manufacturer
Number of Cylinders (if applicable)
Type of Fuel (gas, gaseous, steam, etc)
Rating
Application
Governor Information
Please list all Woodward governors, actuators, and electronic controls in your system:
36
Woodward
Woodward/Industrial Controls
PO Box 1519, Fort Collins CO 80522-1519, USA
1000 East Drake Road, Fort Collins CO 80525, USA
Phone +1 (970) 482-5811 Fax +1 (970) 498-3058
FM 57982
BS EN ISO 9001:1994
6 March 2001
02/7/F