Direct Request Sample 1

Aloha Airlines, Inc.

1400 Waterfront Plaza Suite 300
Honolulu, HI 96814

February 27, 20xx

Ms. Alice McEnroe, Marketing Representative

Kaiser Foundation Health Plan, Inc.
3288 Moanalua Road
Honolulu, Hawaii 96819
Dear Ms. McEnroe:
SUBJECT: Guide To Your Benefits Manual

Modified Block Letter

Direct Request messages use the direct approach. The

letter starts with the request.No persuasion or long
introductions are needed because the reader is inclined to
say yes to our request.

Please forward 10 copies of your updated Guide to Your Benefits manual to our Hilo
office at 345 Kekuanaoa Street, Suite 14, Hilo, HI 96720.
The updated manuals will replace last years copies that are currently used by our Hilo
office. New employees to our company, as well as current members, will be apprised of
the benefit changes made at the beginning of this year.
Thank you for your assistance in this matter. If you have any questions or need more
information, please call me at (808) 528-1155.
Sincerely,

Ruby Pacleb
Administrative Assistant
RC/rac
Direct request letters use the direct approach. That means the
letter begins with the main idea in this case, the request. Notice,
too, that effective letters avoid starting with "I" or "we."

Direct Request Sample 2

Letterhead

November 29, 20xx

Paul Smith, Personnel Supervisor

Gaspro Hawaii
516 North Nimitz Hwy.
Honolulu, HI. 96789
Dear Mr. Smith,
SUBJECT: Complaint

Block Letter Format

Direct Request messages use the direct

approach. The letter starts with the request.
No persuasion or long introductions are
needed because the reader is inclined to say yes
to our request.

Please help us solve a problem with one of your employees. I would like to notify you of the
situation so you may discuss it with your staff.
On the afternoon of Thursday, November 14, a member of your Gaspro team came to deliver a
helium tank to our Salt Lake store. Normally, your employees are friendly and fast. That
particular afternoon was busy for us, and our sales associates were helping customers. Upon
delivering our helium tank, your employee, Maurice Melvin, turned the valve on and discovered a
leak. In a loud voice and in front of our customers, he explained to the associates it was their job
to search for the leak, saying "I don't work for you. That's your problem."
Without any idea how to go about fixing the problem, our associates started trying. About 15
minutes later, Mr. Melvin came back into the store and told the associates that the leak was
because the tank was the wrong size. Instead of admitting that he had delivered the wrong tank,
he told the associates that they should've checked the tank before accepting it. When I asked Mr.
Melvin how it was that he had delivered the wrong tank, he became angry and shouted at me.
Several customers left the store immediately, obviously distressed.
Please speak with your staff about this. We look forward to continuing to do business with your
company as we have been well served for the last five years. If you have any questions, please
call me at 492-5555.
Direct request letters use the direct approach.
That means the letter begins with the main idea
in this case, the request.

Sincerely,

Complaint letter are about poor service. An

effective complaint is clear and complete and
avoids being overly emotional. Notice, too, that
effective letters avoid starting with "I" or "we."

Karen Muramoto
Store Manager

Direct Request Sample 3

Elegant Footwear
2306 Kapahulu Street

Honolulu, Hawaii 96813

(808) 976-1254

Simplified Letter Format

May 1, 20xx
General Manager
Rejuvenation Skin Care Salon
450 Kamehameha Hwy
Pearl City, HI 96823
DAY AT THE SPA PACKAGE

Direct Request messages use the direct approach. The letter

starts with the request. No persuasion or long introductions
are needed because the reader is inclined to say
yes to our request

Thank you so much for the information packet of services offered by your salon. Please
forward the following information:

Massage styles: back, foot, full body; Summary of massages, oils used, and time
limits.
Facials: Summary or chemicals or ingredients used on facials, the different type
of facials, the length of facials
Body wraps: Types of body wraps, length of time, materials used, and summary
of the benefits.
Notice, too, how bulleted and numbered lists
Waxing services
make it easy for our reader to see the info we
are requesting. This ensures that the reader
Nail services
answers all of our questions (which is the goal
Price list of all services
of this letter, after all.)

We are interested in providing a Day at the Spa package for our employees and
customers. Please send us the information by May 17 in time for our employee and
customer incentive program. We look forward to a long and prosperous business
relationship.

SAMANTHA TAMANAHA MARKETING MANAGER

Direct Request Sample 4

Steven Mosely
95-223 Kalihi Street #C205

Honolulu, HI 96817

Modified Block w/ indented

first lines Letter Format
Customer Service Department
World Wide Airways
3000 World Way West
P.O. Box 98623
New York, NY 03621
Dear Customer Service Representative,

(808) 555-1234

[email protected]

February 4, 20xx

Direct Request messages use the direct approach.

The letter starts with the request.
No persuasion or long introductions are
needed because the reader is inclined to say
yes to our request. We have faith that if we explain
and document our claim, that we will be satisfied

Please let me know the procedure to follow to be compensated for damage to my

luggage.
On Monday, November 2, 20xx, I traveled on your airlines from Honolulu to
Washington D.C. When I my bag was delivered to me in Washington D.C., I found that I
had been badly damaged. There were four large scratches in the leather. As the bag was
in perfect condition when I checked it in New York, the damage must have occurred
while it was in your custody.
Enclosed is the following documentation:
a copy of my flight receipt showing my flight on your airlines
a photograph of the bag with the scratches clearly visible
a bill of sale indicating that I purchased the bag on October 30 fro #252.34
a written estimate of the cost of the repair of the bag for $300
I am sure that you will agree that the only fair adjustment is the replacement of my
bag, which I had purchased just three days before the trip. The bag may be repaired but at
a cost nearly $50 more than the bag's purchase price.
I have always enjoyed the good service of your airline, and I look forward to the
receiving the same kind of good service in this matter.
Very truly yours,

Steven Mosely
Direct request letters use the direct approach. That means the letter begins with
the main idea in this case, the request. The claims letter avoids exaggeration
and blame, and specifies the remedy replacement, repair, refund, apology
that we want. Notice, too, that effective letters avoid starting with "I" or "we."

Direct Request Sample 5

North Hawai'i Community Federal Credit Union

P.O. Box 249 Honoka'a, Hawai'i 96727
tel: 808-775-7351 Fax: 808-755-9753

October 29, 20xx

Jury Clerk
Office of the Clerk
United States District Court
300 Ala Moana Blvd Rm C338
Honolulu, Hawaii 96850-0338

Modified Block Letter Format

Subject: Jury Duty for Mary Ann Toledo

Dear Jury Clerk:

Direct Request messages use

the direct approach. The
letter starts with the request.
Because the writer believes
that the reader will grant
the request, the letter gives
facts and doesn't try to be
persuade.

Please excuse Mary Toledo from jury duty on Oahu in that it creates a severe hardship
on Ms. Toledo and her family. In addition to being my head teller, Ms. Toledo is the
primary caregiver responsible for her elderly grandparents, 91 and 89 years of age. We
provide her with time off during the work day to assist in their daily care. Ms. Toledo
has no other resources to help her with her grandparents during the work day.
Thank you very much for your understanding. Should you have any questions, or wish to
discuss this further, you can reach me during regular business hours at 808-775-0887.
Direct request letters use the direct
approach. That means the letter begins
with the main idea in this case, the
request. Notice, too, that effective
letters avoid starting with "I" or "we."

Sincerely,

Gary L. Makekau, CEO

North Hawaii Community FCU

Direct Request Sample 6

Painters Palette
456 DaVinci Circle
Aiea, HI 96701
phone: (808)488-1234
fax: (808)488-9876
e-mail:www.painterspalette.com

-----------------------------------------------------------------------------------------------------------Simplified Letter Format

June 10, 20xx
Ms. Alice Green, Sales Representative
Custom Colors
987 Cool View Drive
Pittsburgh, PA 01234

Direct Request messages use the direct

approach. The letter starts with the request.
No persuasion or long introductions are
needed because the reader is inclined to say
yes to our request.

ORDER FOR ACCOUNT # 56784

Please ship the following products to us from your Spring/Summer 20xx catalog:
Qty

Product

Prod Code

Size

Color

Unit Price

100
100
50
50
50
50
25

Silk Fabric Paint

Silk Fabric Paint
Silk Fabric Paint
Acrylic Paint
Acrylic Paint
Textile Medium
Dye Resist

10438
10422
10425
20502
20522
48323
64092

1 oz
1 oz
1 oz
2 oz
2 oz
2 oz
4 oz

Sachet Pink
Teal Blue
Avocado
Yellow
Dutch Blue
N/A
Black

1.00
1.00
1.00
0.75
0.75
1.50
3.50

The items to be ordered are listed in a table with columns. This ensures that
the reader fills our order correctly (which is the goal of this letter, after all.)

Total
100.00
100.00
50.00
37.50
37.50
75.00
87.50
$487.50

Please charge this order to account #35-009265-9. Wed like the order to be filled and
stocked in our store by the weekend of August 1 when we will be running our Back-toSchool promotion.
We look forward to working with your company in the future. Please call me at (808)
591-3245 ext. 112 if you have any questions.

JUDY YAMADA -- MANAGER

Direct request letters use the direct approach. That means the
letter begins with the main idea in this case, the request.
Notice, too, that effective letters avoid starting with "I" or
"we."

Direct Request Sample 7

Phi Beta Lambda

Leeward Community College
95-045 Ala Ike
April 19, 2002

Block letter format

Ms. Alohilani Choy

Todai Restaurant
1910 Ala Moana Blvd. Unit 5
Honolulu, HI 96788

Dear Ms. Choy:

Direct Request messages use the direct approach. The

letter starts with the request.
No persuasion or long introductions are
needed because the reader is inclined to say
yes to our request.

Please reserve a room and tables for a party of 50 people on May 10, 20xx, for PBL
annual installation of officers ceremony and dinner. The group will include couples,
singles, and two children.
The installation ceremony of officers will begin at 5 p.m. with dinner to follow. Please
confirm the cost of dinner of $20.00 per adult and $15.00 for children ten and under
which includes the gratuity charges.
The club would like to set up the tables with floral arrangements for each table before the
event and will be coming in half-hour earlier to set-up. Also, will the parking fee be
$2.00 with validation from the restaurant?
Please call me (808) 597-2345 or fax me at (808) 567-8910 before April 25 to confirm
the above reservation.
Sincerely,

Nina Akana
PBL President

Direct request letters use the direct approach. That

means the letter begins with the main idea in this
case, the request. Notice, too, that effective letters
avoid starting with "I" or "we."

Direct Request Sample 8

Jensons Veterinary Clinic

667 Lily Lane
Harriston, MA 01232

December 2, 20xx
Manager of Sales
Science Foods, Inc.
4444 Jellyroll Ave.
Kiles, KY 45651
Dear Manager:

Modified Blockw/ indented

first lines Format
Direct Request messages use the direct approach.
The letter starts with the request. No persuasion or
long introductions are needed because the reader is
inclined to say yes to our request.

Please send me information on the ferret food line described in your product
catalog. I'd like to know the following:
Notice how bulleted and
numbered lists make it easy for
our reader to see the info we are
requesting. This ensures that
the reader answers all of our
questions (which is the goal of
this letter, after all.)

Is the food made from organic sources?

What is the true percentage of cornmeal thats added?

What are the Omega-3 and Omega-6 fatty acid ratios?

Have there been any adverse reactions (to your knowledge) to your ferret line?

Do you make specialized foods for ferrets?

As a veterinarian for exotic animals, I need to know the different foods available
to my ferret patients. There are not very many companies that make a ferret food, and
what few there are, they are not very good as far as ingredients and nutrition.
I plan to contract the Ferret Association of Massachusetts to be their private
veterinarian next month. A prompt reply would be most appreciated, since time is of the
essence. I am looking forward to hearing from you soon.
Direct request letters use the direct
approach. That means the letter begins
with the main idea in this case, the
request. Notice, too, that effective letters
avoid starting with "I" or "we."

Sincerely,

Krista Meloni, DVM

Clinic Director