Franchise Feasibility Study
Franchise Feasibility Study
Franchise Feasibility Study
Nina Carlos
Karissa Cruz
Noel De la Paz
Bianca Pamen
FRANMAN K33
August 13, 2014
Table of Contents
SECTION 1. INTRODUCTION ..................................................................................... 1
1.1 What is Franchising? .............................................................................................. 1
1.2 Players of Franchising ............................................................................................ 1
1.3 Advantages and Disadvantages of Franchising .................................................... 2
1.3.1 Advantages ......................................................................................................... 3
1.3.2 Disadvantages and Challenges ........................................................................... 3
1.4 What is Franchise feasibility? ................................................................................ 4
1.5 What makes a franchise a success? ....................................................................... 5
1.6 Objectives................................................................................................................. 6
1.7 Scope and Limitation .............................................................................................. 6
SECTION 2. COMPANY BACKGROUND .................................................................. 6
2.1 History of Relish ...................................................................................................... 6
2.2 Products and Services ............................................................................................. 7
2.3 Branches and Location ........................................................................................... 7
SECTION 3. FRANCHISE TEST................................................................................... 8
3.1 iFranchise Group .................................................................................................... 8
3.2 Criteria for Franchisability .................................................................................... 9
3.3 Assessment of Relishs Franchisability ............................................................... 12
SECTION 4. CONCLUSION ........................................................................................ 17
SECTION 5. REFERENCES......................................................................................... 18
SECTION 1. INTRODUCTION
also responsible for providing the best operating system possible in order to make the
business thrive in a competitive market. On the other hand, a franchisee is responsible for
providing time, capital, and desire to utilize the brand and services provided by the
franchisor. A franchisee is expected to utilize someone elses expertise and experience,
and maximize them in order to produce quality outputs, which is consistent with the
franchisors products and services. To have a clearer understanding of the players in
franchising, the table below summarizes their roles in a franchise which is from the
International Franchise Association.
Franchisor
Franchisee
Provides support
in financing
in training
Receives fees
Pays fees
1.3.1 Advantages
High rate of success. Franchising involves tried and tested business models. Thus,
entrepreneurs who decide to buy and operate franchises are exposed to lower calculated
risks. This makes it better than starting up new businesses from scratch, which usually
comes with greater risks.
Effective operating and management practices. Most of the time, franchisors have
already discovered and perfected processes and efficiencies that are passed on to
franchisees. Thus, franchisees could either be guided to overcome lack of business
experience or be trained in polishing acquired business sense.
Established brand. The entrepreneur doesnt have to worry about establishing the brand
to make it a household name. The strength of the chosen brand of franchise would be
enough to entice customers and guarantee success.
Easy options for recapitalization. Franchisees can ride on the outstanding reputation of
the brand or franchisor. This way, they could easily apply for and obtain approvals for
loans from financial institutions or banks. A reputable franchise is already an
appreciating asset on its own. It can be resold or liquidated any time, making it attractive
for lenders.
Greater profit. It is possible to incur lower costs on materials and supplies through the
help of the franchisor. If sales reach or exceed targets, the franchisee will surely enjoy
greater profits. This makes franchising an easier ticket to business success.
1.6 Objectives
In this study, the researchers aim to prove the franchisability of Relish, by
conducting a Franchise Feasibility analysis. The researchers will utilize the criteria of
franchisability in assessing the eligibility of Relish to franchise and develop its business
further. Recommendations will also be provided at the end of the study.
Almario family put up their second branch in Scout Limbaga, Quezon City called Relish:
Hello Happiness.
Document), and will need to file with appropriate state authorities on a national
basis, and other needed documents for the business.
Franchise Marketing Plans. A company will also need to sell franchises which
will require a specific marketing plan designed to get the franchisors message to
the targeted franchise prospect.
Franchise Marketing Tools. Once the prospect has been identified, the franchisor
will also require marketing tools to assist it in the sale of franchises.
Franchise Sales Training. The franchisor will need to understand the nuances of
the sales process and the legal constraints of franchise sales.
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Adaptability. Relish accentuates its goal of making the customers feel like they are
a part of the family through their family-inspired food. Just like many Filipino
families, Relish sets its eyes on providing products of high quality, at affordable
prices. This affordable, fine dining experience with the family concept is easily
adaptable to the market, since the Filipinos have always been known for their
hospitality and care for their families. Thus, Relish will be able to attract consumers
even outside their target markets.
Refined and successful prototype operations. Being the operations manager of
Relish, Ms. Chona Almario-Aquino is responsible for training the managers and
staff of both branches of the business. She is present in the daily operations of the
business, going back and forth to Makati and Quezon City; thus, she is able to
monitor the staff of Relish. Through constant supervision, Ms. Aquino is able to
attest to the effectiveness of the systems implemented in the business. Moreover,
Ms. Aquino ensures that the staff undergoes a training seminar every 2 months in
order to continuously improve on business operations, as well as review the
systems implemented in the restaurants. With regards to testing for new products,
services, marketing techniques, and operational deficiencies, the operations
manager makes certain that all are discussed with the board of directors and
business owners first before conveying the decision to the staff. With this, there is a
systematized transfer of knowledge about the products and services, as well as the
changes in systems and operations if necessary.
Documented Systems. For documentation, yes, they document their necessary
actions, from the training of their employees to their daily operations. Training new
employees is easier because there is already a standard on how they train their
employees because it is already documented and will just be repeated when there is
a new recruit. They use a POS system for their daily operations to make them more
efficient also to make documentation easier.
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Affordability. The materials and ingredients used in the Relish restaurants are not
too expensive; hence, possible franchisees can afford to franchise this. Even if their
materials are not the most expensive, they make sure that the materials and
ingredients they would use are still of good quality. This is further proven by their
change of suppliers due to cost cutting. Since the restaurant is making sure that they
dont spend too much on business expenses, this shows that possible franchisees
would not need to worry on having a big amount of expenses.
Return on Investment. The accountant of Relish chose not to disclose any
information regarding their financial statement; hence, we cannot fully study their
return on investment. However, according to a 2011 article of ABS-CBN, Relish is
one of the top 50 taxpayers in Makati, paying Php 241, 191. Since tax is 30% of the
income, it is safe to say that in 2011, after 2 years of operation, their profit if Php
803, 970. In addition, they were able to put up a second branch in just 3 years of
operation. The previously mentioned scenarios prove that Relish is profitable
because a restaurant that doesnt have enough profit would not be able to pay their
tax accordingly or put up a second branch right away.
Market trends and Conditions. In the Philippines, we can say that we Filipinos
have a way of liking the own comforts of a home-cooked meal, as we call it,
lutong-bahay. We enjoy food that reminds us of a place and time, and this is what
Relish also offers. In todays restaurant food business, good and presentable meals
are innovated along with how much heart is put into one meal. Relish offers these
but at the same time, having a competitive edge by what they offer. In their existing
branches, there have been four relevant reviews that appear in top comment/review
website: zomato.com, spot.ph, muchpunch.com and tripadvisor.com. In average,
their reviews give a four over five. In their munchpunch page, people post their
cravings and reviews- with an average of then a month and with a trend for over
522 crave on their page. As for Relish competitive edge, they not only serve
unique home-cooked and family inspired meals but also offering a fine dining
twist at an affordable price. This can serve as a good opportunity into their target
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market of top class C and above. With their restaurant ambiance and affordable fine
dining prices, Relish would be a place of comfort and people would rather choose
this compared to the busier parts especially the Makati City area.
Capital. Based on the interview of Paolo Aquino, Relish is a well established
business that can afford the capital needed to franchise, even if they are not open to
this strategy yet. Relish has the capital to this because they were able to afford to
buy a new land for their second branch as well as rebuilt everything in it. Since the
branches in both Makati and Quezon City are doing well, they would be gaining
more profit hence, this means that they would be able to afford the needed capital if
they wish to start franchising.
Commitment to relationships. Due to cost cutting, the management had to change a
supplier of one of their resources.
suppliers they have until today, the management is proud to say that Relish has a
good relationship with all of their suppliers. Moreover, customer-owner
relationship is great. The goal of Relish is to bring food from the owners tables to
their customers, so as to make them feel like theyre part of the family.
Management is very accommodating to the customers needs, so they ensure that
the experience of the customers in the restaurant is more than satisfactory. A good
relationship with the suppliers and customers are indicators that Relish is
committed to relationships not just because of gaining profit but, because of the
goal of offering the best products and services to the market, and all its
stakeholders.
Strength of management. All aspects of the business are distributed among the
owners of Relish. Since the owners are part of the same family, communication is
constant and effective. When problems arise, the Almario family resolves them as
soon as possible, and even calls a board meeting if necessary. Since the family is
very hands on with the operations, all owners are knowledgeable with the different
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aspects of the business. This strength possessed by the managers is a key indicator
of a successful franchisor.
SECTION 4. CONCLUSION
The Franchise Feasibility report is conducted by management consultants in order
to prove a business eligibility to become a successful franchisor. In this study, the group
was able to assess the franchisability of Relish through the 12 Criteria of Franchise
Feasibility by iFranchise Group. After the analysis, the group has come to the conclusion
that Relish is indeed franchisable. Since all of the twelve criteria are met, the group
believes that Relish is ready to implement franchise operations and further expand their
successful business. Given that both branches of Relish are already located in strategic
locations in the metropolitan area in Luzon, the managers may opt to select a site where
the same type of market can be accommodated. Lastly, this study can be improved further
with the access to all necessary documents needed to fully assess Relishs franchise
feasibility. The quantitative data and analysis will certainly strengthen the results of this
report.
Although there are already countless restaurants in todays market there is still a
need to franchise and further expand because what Relish offers cannot be found
everywhere. In todays market, there are a lot of international cuisines being offered
everywhere, and most Filipinos would be curious enough to try them out. But no matter
how much we love these international cuisines, we Filipinos still go back to the taste that
we grew up with and are used to. Not just the Filipino cuisines that is being offered
everywhere, but the family-inspired home-cooked meals we are used to. Yes, there are a
lot of these around but as mentioned before, what makes Relish different is that the
Almario family arent trying to replicate the food you eat at home; they are not trying to
be your kitchen away from home, but rather they are offering to you their own kitchenthe kitchen that the Almario family are using. They are just sharing their home-cooked
meals to you. What they are simply trying to do is to bring you to their home and let you
eat their food. There are not a lot of these kinds of restaurants out there, this concept can
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really be interesting to the people because we all have experienced this, going to a
friends home and eating their food and loving it. This experience that they are trying to
replicate is quite rare in the market. And since they have proven that their home food is
loved by many, this can really be wanted by a lot in the market.
SECTION 5. REFERENCES
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