FOSTER & BRIDGE INDONESIA

Nurturing Elevating - Connecting

Training Program 2014

List of Our Program

Page

Essential Supervisory Skills for (New) Supervisors/Managers

03

Essential Leadership & Management Skill for (New) Supervisors/Managers

05

Finance for Non-Finance Managers

07

Comprehensive Learning & Development Management

09

HR Management Fundamentals

11

Eective Complaint Handling for Front Liners & Managers

13

Comprehensive Organization Development Workshop

15

High Impact Presentation Skills

17

Time Management for (New) Managers & Leaders

19

Critical Thinking for Professionals

Communication Skills for Supervisors & Managers

21
23

Managing CSR Program

25

Teaching Skills for Non-Teachers

27

Essential Supervisory Skills for (New) Supervisors/Managers

Program Overview
Eectively and smoothly manage the change in your role. Here's your opportunity to establish your
presence as a new superior, build credibility and adapt your unique style to every situation that comes
your way.
This session covers the nuts and bolts to prepare you to take your rst supervisory role, from setting
goals for your team to tackling dicult conicts. With exercise, feedback and practice, you will return
with the tool kit to condently take on any new task with greater ease and improved condence.
3

!e Benefit
Understand your new role-from their perspective and that of their
superiors, peers and subordinates

Establish a new presence and build credibility

Essential
Supervisory Skills
for New
Supervisor/
Manager
2-Day
N-ESS

Flex your individual style with ease

Delegate tasks while remain focus on clear quality standards
Implement a feedback system that enhances overall communication
Tailor training to individual employees to improve on performance
Understand what motivates peers, employees and superiors
Gain techniques and strategies to manage time and schedule workload

Recommended Participants
Soon-to-be-promoted within 3 months ahead
Newly promoted with less than one year of experience in this position
Existing supervisors/managers who want to enhance their eectiveness through supervisor
training

Essential Leadership & Management Skill for (New)

Supervisors/Managers

Program Overview
This session covers the nuts and bolts to prepare you to take your rst leadership and managerial role,
from understanding and practicing the essential Practical Skills to exercising the Success Tips. With selfevaluation exercises, sharing, feedback, and group work, you will return with the tool kit to condently
lead on your team or any new team with greater ease and improved condence.
5

!e Benefit

Understanding management and managerial role

Management process in practice
Understand the six Practical Skills to be a Leader-Plus

Essential
Supervisory Skills
for New
Supervisor/
Manager
2-Day
N-ELMS

Self-Evaluation exercises from the six Practical Skills

Understand the ten Success Tips to be a Leader-Plus
Self-Evaluation exercises from the ten Success Tips
Gain techniques and strategies to manage your team by understanding
and work well with others

Recommended Participants
Any Professionals or Managers who are:

Newly promoted as people managers with less than one year of experience in this position
Existing people managers who want to enhance their eectiveness through Leadership training
Assigned to lead a team.

Finance for Non-Finance Managers

Program Overview
This course is specically designed to equip managers and professionals with no nance background to
understand the basic and fundamental principles of nancial management required in managing daily
organization operation. Through this program, participants will understand, be able to analyze, and be
able to identify what are necessary activities and actions they need to do managing the nancial aspects
of their job.
7

!e Benefit

Understand the nancial jargon

Understand the principles of nancial management

Finance for NonFinance

Managers
2-Days
N-FNF

Understand the accounting processes & cycle

Able to analyze nancial statement and situations
Able to plan nancial management

Recommended Participants
Any Managers
Team & Unit Leaders
Who have the responsibilities in managing unit and are required to think about the organization s
bottom line.

Comprehensive Learning & Development Management

Program Overview
This course will develop and equip participants to become specialist in Learning & Development. As
L&D has become more important than ever, many corporations are embracing L&D function as a vital
part of their business growth and sustainability strategy.

!e Benefit

Able to identify requirements of L&D roles

Able to develop personal & professional plan to become L&D specialist
Able to plan and manage L&D activities and initiatives

Comprehensive
Learning &
Development
Management
2-days
N-CLD

Able to set up good practices in L&D services

Able to align L&D programs with organization strategic objectives

Recommended Participants

Training/Learning & Development Professionals

Training/Learning & Development Managers
Training/Learning & Development Ocers

Training/Learning & Development Specialist

Who wish to learn how to develop and to manage a strategic and implementable L&D programs
aligned with organization strategic objectives

10

HR Management Fundamentals

Program Overview
Being a new HR manager or business partner requires a comprehensive understanding of human
resource management elements of an organization. This course will cover various aspects of HRM that a
manager or HR professional will have to face on their assignment.

11

!e Benefit

Understand the HR management concept

HR Management
Fundamentals
2-Days
N-HRM

Understand the operational & strategic roles of HR management

Understand the comprehensive cycle of HR management
Able to apply HR management practices in study cases
Able to develop HR management action plan

Recommended Participants
HR Professionals
Managers
New HR Management

12

Eective Complaint Handling for Front Liners & Managers

Program Overview
This program will equip the participants to recognize types of customers and to understand how to deal
with several scenarios of complaint. They will learn how to deal and manage the situation to the best
interest of all parties involved. This program will also address the motivational state and stress aspect of
the participants who have to deal with the above situation.
13

!e Benefit

Understand the challenges and opportunities in handling complaints

Effective
Complaint
Handling for Front
Liners &
Managers

Recognize types of complaints and types of customers

Ability to deal and to face challenging situation in handling complaints

2-Days
N-ECH

Understand how to cope with emotional pressure in complaint handling situation

Understand how to regroup and to refresh professionally and individually
Ability to perform complaint handling professionally and regularly

Recommended Participants
Front-liners (Customer Service, Relationship Management, Front Oce, and other customerrelated professional)

Any Managers who will eventually deal with customers complaints

14

Comprehensive Organization Development Workshop

Program Overview
Organization Development (OD) addresses both people and performance development in
organizations. This course will equip with and enhance participants understanding and skills in
managing a strategic development within an organization. Becoming a leader as well as a change agent
in shifting existing standards and practices in the organization.
15

!e Benefit

Able to identify rooms for improvements within the organization

Comprehensive
OD Workshop
2 Days
E-COD

Able to assess the current state and plan for future state of the organization
Able to develop a strategic plan for change
Understand the tools and techniques in change management
Able to lead corporate wide change development initiatives

Recommended Participants
Managers
HR & OD Professionals & Managers
Directors
Who wish to learn how to develop an eective and sustainable organization

16

High Impact Presentation Skills

Program Overview
This workshop oers you a practical and hands-on exercise and learning points on how to create and deliver
impactful presentation, designed to meet the needs of the audience and you as the speaker. You will learn the
preparation and strategy necessary to develop impactful presentation, tricks and tools of presenting and handson fun exercise where your short presentation will be videotaped and evaluated.
17

!e Outline

Setting personal objective of participating in this training

What makes a presentation impactful?
Preparing Your PERSONAL

High Impact
Presentation
Skills
2-Days
E-HIPS

Understanding your audience

Preparing the material of your presentation
Designing your presentation
Multimedia and visual usages
Stage strategy
Managing emotional and communication quotients
Managing changes
Delivering powerful presentation practice to perfection (individual presentation is videotaped)
Discussion, Evaluation and Feedback
Setting the follow up action to ensure the learning points go further

Recommended Participants
Professionals, who care to develop your presentation skills that
will benets your personal and professional life.

18

Time Management for (New) Managers & Leaders

Program Overview
How a person manages their time dictates how many they can get the right things done in their
personal and professional life. This course will help participants how to optimize their time management
in dealing with so many daily life activities they have to get done.
At the end of the course, the participants will learn how to schedule their time more eectively, how to
stay on track and how to prioritize (more) important things. Keeping everything in balance and stay
productive.
19

!e Benefit

Setting goals.
Creating priorities.
Setting realistic constraints.
Identifying time wasters.

Time
Management
for (New)
Managers &
Leaders
2-Days
E-TMML

Avoiding and breaking negative habits.

Using techniques and technology in managing time
Achieving targets and goals

Recommended Participants
Any business professionals who want to develop and improve their thinking processes in
order to achieve better decisions and results in their professional life.

20

Critical !inking for Professionals

Program Overview
This skill is becoming more and more recognized as one of the skills that professionals nowadays need
to hone. Being able to step back to see every process, every issue, and every scenario then asking the
right questions are the key to successful endeavor. To be able to see from various angles and point of
views then come up with the right solutions.
This course will help the participants in building, exercising, and implementing their critical thinking
skills in their daily job. The course will balance the theory and practice used in the classroom to maximize
participants learning experience.
21

!e Benefit
Understand the importance of critical thinking skills in organizations and
businesses.

Practice how to use the skills in daily job especially in analyzing, in drawing

Critical
Thinking for
Professionals
2-Days
E-CTP

assumptions, and in making conclusions as well as in decision making

processes.

Accelerate thinking processes in complex situation.

Recommended Participants
Any business professionals who want to develop and improve their thinking processes in
order to achieve better decisions and results in their professional life.

22

Communication Skills for Supervisors & Managers

Program Overview
To equip you, supervisors and managers, with excellent communication skill, Foster & Bridge Indonesia
oers you a workshop/training on Communication Skill for Supervisors/Managers. With this training, you
will sharpen your already existing communication skill and take it up to a higher level, customize it to
your success performing the job and managing your teams.
23

!e Benefit
Hone your communication skill eectively
Identify the best communication style applicable to certain situation
Understand team communication and synergy and what it takes to

Communication
Skills for
Supervisors &
Managers
2-Days
E-CSSM

succeed
Rene your active listening skills

Re-discover your communication potentials and how to use it to manage

your team achievement

Recommended Participants
Any existing & future Supervisors, Managers & Team Leaders who wish to perform and to
deliver better performance at their organization.

24

Managing CSR Program

Program Overview
This program will equip the participants with the skills and knowledge of preparing, delivering, and
reviewing the teaching and learning activities for them as a teacher and for the students as well. After
the course the participant will know how to plan their lessons, set up learning objectives, engage in the
classroom situations, and so on. Making their class experience as a meaning as it should be with a more
structured manner as any professional teachers always do.
25

!e Benefit
Understanding the importance and strategic position of CSR program in
overall business operation

Managing CSR
Program
2-Days
C-MCSR

Understand and able to develop CSR strategic initiative plan

Able to develop sound CSR programs
Able to develop marketing and communication strategy of CSR program
Implementing and well as monitoring and evaluating CSR program

Recommended Participants

Professionals
Program Stas
Program Ocers
Program Managers

Who wish to learn about, to develop and to manage CSR programs.

26

Teaching Skill for Non-Teachers

Program Overview
This program will equip the participants with the skills and knowledge of preparing, delivering, and
reviewing the teaching and learning activities for them as a teacher and for the students as well. After
the course the participant will know how to plan their lessons, set up learning objectives, engage in the
classroom situations, and so on. Making their class experience as a meaning as it should be with a more
structured manner as any professional teachers always do.
27

!e Benefit

Understand the teaching principles

Able to prepare a structured learning experience

Teaching Skills
for Non-Teacher
2-Days
C-TSNT

Able to deliver and to inspire the sessions professionally and properly

Able to track and review the progress of learning process
Able to achieve learning objectives

Recommended Participants
Any professionals who wish to share, to teach and to inspire younger generations.

28

How We Deliver !e Training

Through active participation, mini presentation, group discussion, experience- sharing, fun related
games and quiz, personal and group work exercises, presentation and evaluation.

2011

30

LECTURE

2013

40

EXERCISE/ROLE PLAYING

2015

30

2016
%

DISCUSSION

29

When We Held !e Program

Program

Jan

Essential Supervisory Skills for

(New) Supervisors/Managers

Feb

Mar

Apr

26-27

Essential Leadership &

management Skills for (New)
Supervisors/Managers

May

20-21

4-5

Finance for Non-Finance

Managers

Jun

5-6

29-30

Jul

Aug

8-9

9-10

26-27

3-4

12-13

11-12

7-8

20-21

HR Management Fundamentals

19-20

21-22

28-29

Eective Complaint Handling

for Front Liners & Managers

19-20

Comprehensive OD Workshop

29-30

High Impact Presentation Skills

7-8

Time Management for (New)

managers & Leaders

18-19

23-24

Critical Thinking for

Professionals

5-6

20-21
4-5

Managing CSR Program

10-11
16-17

8-9

10-11

Communication Skills for

Supervisors & Managers

Teaching Skills for Non-Teachers

17-18

1-2

Dec

2-3

1-2

3-4
3-4

2-3
15-16

9-10
15-16

6-7

14-15

2-3
18-19

20-21
3-4

24-25

Nov

26-27

1-2

19-20

19-20

Oct

28-29

Comprehensive Learning &

Development Management

3-4

Sep

10-11

18-19

14-15

10-11

13-14

2-3

4-5

10-11
11-12

5-6

1-2

7-8

24-25

24-25 30

Why Foster & Bridge Indonesia

Indonesias
People Development Specialist

Professional Development
One-Stop-Shopping

Foster & Bridge Indonesia focuses its

services in Indonesia people
development programs.

Foster & Bridge Indonesia oers a wide range

of management development programs for
professionals to choose.

Professional & Highly Qualified

Facilitator

Professional Training Organizer with

High Quality Delivery

Foster & Bridge Indonesia facilitators are

selected ones. They are practitioners with

Foster & Bridge Indonesia team are training &

hands-on experience in their respective eld.

They are passionate people who love to share
with others.

development professionals who work in T&D

business for many years. We believe that
training program is not only about learning
and sharpening skills. It s about customer
experience.

Foster & Bridge Indonesia

31

Contact Us

Oce

Contact Person

Main Representative Oce

Alia Sariputri (Putri)

Menara Palma, 12th Floor

[email protected]

Jl. H.R Rasuna Said Kav.6

Kuningan, Jakarta Selatan 12950

Purna Madiradani (Purna)

Indonesia

[email protected]

Phone +62 21 2939 1228

www.fosterandbridgeindonesia.com

Fax

Foster & Bridge Indonesia

+62 21 2939 1111