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Saks elevates luxury shopping with unified data and AI Service Agents.

See how Agentforce will boost service agent productivity to deliver luxury shopping experiences.

Saks is committed to delivering high-touch luxury experiences, and Agentforce is key to this vision. By managing routine inquiries such as order status and returns, Agentforce will allow customer service agents to focus on personalized service and strengthening customer relationships. Saks is enhancing its personalization strategy by utilizing first-party data and AI to create a highly customized shopping experience across digital, mobile, and in-store touch points, transforming the luxury shopping experience and fostering loyalty.

Agentforce will free up our people to work in a different way with our clients. It's not going to replace, it's going to augment.

Marc Metrick
CEO, Saks Global

Agentforce is really allowing our humans to have a deeper, more impactful interaction with our customers. It gives us the ability to continue to offer a very high-touch luxury experience that people expect from Saks.

Mike Hite
CTO, Saks Global

Additional Customer Success Stories

View all Success Stories