Description: The incident has been resolved with the service provider and we are seeing Accelerate traffic return to normal operation. We are continuing to monitor for any further impact.
Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate.
Root cause: service provider
Workarounds: None identified
Posted Dec 05, 2024 - 18:19 UTC
Identified
Description: We've identified an issue creating DNS entries with one of our service providers. The provider has now posted an active incident and is investigating.
Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate.
Root cause: service provider
Workarounds: None identified
Posted Dec 05, 2024 - 18:14 UTC
Investigating
Description: We are investigating an Accelerate disruption affecting the ability to start new query engines.