All Systems Operational
Uptime over the past 90 days. View historical uptime.
Prisma Accelerate Operational
90 days ago
99.97 % uptime
Today
Prisma Pulse Operational
90 days ago
100.0 % uptime
Today
Prisma Data Platform Console Operational
90 days ago
100.0 % uptime
Today
Prisma Optimize Operational
90 days ago
99.73 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 11, 2024

No incidents reported today.

Dec 10, 2024

No incidents reported.

Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024
Accelerate disruption affecting new query engine starts
Resolved - This incident has been resolved.
Dec 5, 18:37 UTC
Monitoring - Description: The incident has been resolved with the service provider and we are seeing Accelerate traffic return to normal operation. We are continuing to monitor for any further impact.

Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate.

Root cause: service provider

Workarounds: None identified
Dec 5, 18:19 UTC
Identified - Description: We've identified an issue creating DNS entries with one of our service providers. The provider has now posted an active incident and is investigating.

Affected users: Accelerate users provisioning new query engine instances. Existing query engines will continue to operate.

Root cause: service provider

Workarounds: None identified
Dec 5, 18:14 UTC
Investigating - Description: We are investigating an Accelerate disruption affecting the ability to start new query engines.

Affected users: Currently unknown

Root cause: Currently unknown

Workarounds: None identified
Dec 5, 18:05 UTC
Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024
Accelerate partial disruption in us-east-1
Resolved - We're continuing to observe successful provisioning and cleanup of query engine instances in all regions. This incident is resolved.
Nov 29, 20:48 UTC
Monitoring - We've identified an issue in the cleanup flow for inactive query engines that led to resource capacity pressure. We've implemented a fix and confirmed that new query engines are being provisioned successfully.
Nov 29, 19:52 UTC
Investigating - Description: We are investigating an Accelerate disruption in the us-east-1 region affecting the ability to start new query engines.

Affected users: Accelerate users operating in the us-east-1 region

Root cause: Currently unknown

Workarounds: None
Nov 29, 19:32 UTC
Nov 28, 2024
Optimize unavailable due to schema migration
Resolved - RESOLVED
A production data migration caused Optimize to remain in maintenance mode for 64 minutes.

Affected Users: All users were unable to access Optimize during the incident.

Root cause: An issue with an upstream provider caused the schema migration process to stall.

Workarounds: None
Nov 28, 18:00 UTC
Nov 27, 2024

No incidents reported.

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