Spend your time onboard focused on relaxing, experiencing all the benefits of MedallionClass® cruising and creating lasting memories with your family and friends. The following information and resources are available to help you plan for your Princess vacation.
Accessible Accommodations
Our ships offer accessible staterooms designed for wheelchair maneuverability and feature wider doorways than a standard stateroom in both the stateroom and the bathroom. Bathrooms are equipped with a roll-in shower with a fold-down bench seat, a distress alarm, handheld shower head and grab bars. The stateroom also has an easy access closet and writing desk with wheelchair access. Additionally, all staterooms feature Medallion touchless entry, which unlocks the door as you approach.
There are three types of accessible staterooms on our ships.
Fully Accessible rooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the cabin, and accessible bathrooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the stateroom, and accessible bathrooms.
Fully Accessible – Single Side Approach rooms are also designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide accessible bathrooms along with an accessible route and clear floor space on only one side of the bed in a stateroom configured to provide one bed and between the beds in a stateroom configured to provide two beds.
Ambulatory Accessible rooms are designed for use by guests with mobility disabilities who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. These rooms provide some accessible features.
Details regarding accessible rooms on each ship can be found on each ship’s Deck Plan or by calling Princess for more information. Please send inquiries to the Access Office via email at [email protected]
We can help you with your accessible stateroom request by calling us at:
United States: 1-800-PRINCESS (1-800-774-6237)
Canada: 1-800-LOVEBOAT (1-800-568-3262)
United Kingdom: 0344 3388 674
Australia: 13 24 88
New Zealand: 0800 780 717
Or contact your Travel Advisor.
Tip: Additional amenities can be requested for standard non-accessible staterooms including handheld shower heads, shower stools and raised toilet seats. For your convenience, these can be requested directly in the Princess® Cruises App under Preferences.
Onboard Experience
Access-friendly design across our fleet makes it easy to enjoy each vessel's restaurants, theaters, spas, lounges, and open deck space. Elevators have 36- to 42-inch doorways, and wheelchair seating is available in show lounges and other public spaces. Onboard, make reservations and requests using the Princess® Cruises App on your personal electronic device or interactive in-stateroom TV.
Visual Accommodations
We have a designated computer terminal equipped with JAWS Professional software equipped with a reader program available in the Internet Café. A headset is available upon request. For assistance, contact the Internet Café team once on board.
Braille/tactile signage is available on all ships. Large print, Braille, and electronic menus are available upon request with 60 days advance notice. If you prefer to have items read to you, please do not hesitate to ask a team member on board, who will gladly assist.
The ship’s activity schedule along with the ability to find points of interests, family and friends is available on interactive Portals located around the ship. A similar experience is available in the Princess App. For guests who did not bring their own device, a limited number of tablets with screen reading capabilities are available upon request from Guest Services on a first-come-first-served basis.
A text reader feature can be enabled on stateroom TV's to read aloud text that is displayed. This text reader is available to be enabled upon request to our Guest Services team.
Tip: View our ship overview pages for accessibility guides and deck plans.
Hearing Accommodations
With advance request to our Access team, we provide “all-in-one kits” with TTY that can be used in guest staterooms. When requested for an Alaska Cruisetour, TTY kits will also be provided for your stay at our Alaska Wilderness Lodges.
Televisions on board have closed captioning capabilities. Onboard theaters have assistive listening devices.
Requests for interpreting services should be made at the time of booking through the Access team and are subject to the availability of qualified interpreters. If there are other guests onboard who also require the assistance of interpreters, they are shared. American Sign Language interpreting services may be requested in advance for guests traveling on itineraries that visit at least one port in the USA. Australian Sign Language interpreting services may be requested in advance for guests traveling on itineraries that visit at least one port in Australia.
Mobility Equipment Guidance
Here are some important things to know about bringing a mobility device onboard.
If you will be using a mobility device or have special needs, we strongly recommend you travel with a person physically fit to assist with your needs both onboard and ashore.
Although we do not offer mobility devices onboard for personal use, you are welcome to bring your own device. Alternatively, we do partner with the following companies who provide wheelchairs and other medical equipment for rent, and they can deliver directly to the ship. If a rental is a better solution for you, please do contact them directly.
Please ensure that your mobility device meets the following specifications:
- Maximum device width: 22” for standard staterooms, 31” for wheelchair-accessible staterooms
- Maximum combined weight of the wheelchair, including guest: 600 pounds (weight may vary outside the United States)
Your mobility device must be securely stored in your stateroom when not in use. This will ensure that hallways and other public areas are clear for other guests and crew to safely move throughout the ship. We do not offer alternate locations for mobility device storage onboard. For assistance onboard with charging your equipment in your stateroom, please contact your stateroom attendant.
If you are bringing other mobility equipment onboard or if you have booked Princess transfers, pre or post hotel stays, Cruisetours or shore excursions you must complete our Mobility Questionnaire (PDF) and return it to us at least 60 days prior to sailing.
Please be advised that filing out the Mobility Questionnaire is to ensure that our Access team can properly assist you with your accessibility and mobility needs. It is not an approval or confirmation of any request, nor does it guarantee being booked into or moved to an accessible cabin. Please ensure that you discuss your cabin needs with your Travel Advisor or our Reservations department.
Service Animals
Princess welcomes service animals that are trained to perform tasks including the support of vision, hearing or other specific needs as defined by the Americans with Disabilities Act. Note that emotional support animals are not permitted on Princess ships.
Here are some important things to know about travelling with your service animal.
- Travel Documents. Entry regulations for service animals vary by port. The regulations concerning the entry of service animals to the ports you visit vary and there are some ports where animals may not be allowed ashore. You will need to check with each country visited and obtain the necessary documents to travel. These may include vaccination records, medical certificates and other travel documents.
- You will need to bring food, equipment and supplies.
- We will provide a relief area with material onboard. The types of litter material are limited and may vary by ship.
To begin your request, write to us at [email protected]. Include your booking number, ship, sailing date with a brief description of the service animal, including the specific work or task the animal has been trained to provide.
Accessibility Ashore
Let’s chat about what you can expect as your plan your experiences ashore. There are varying levels of accessibility around the world. Some ports are more accessible than others, and accessible vehicles may be limited. We are here to help you navigate and deliver the best possible adventure ashore.
Getting to the ship: If you have purchased a Princess pre- or post-cruise hotel package or transfers, we will assist with arranging accessible transportation. Accessible transportation may be limited or not available in some foreign ports of call. Please be sure to submit a Mobility Questionnaire (PDF) so that we can make the appropriate arrangements for you.
Going ashore: Most ports provide easy access ashore via gangways. Due to various conditions including the steepness of the gangway, weather, shore-side facilities, tidal and sea conditions, guests using mobility devices may be required to transfer to a stair climber. Our team will guide you based on local conditions to assure your safety. For the safety of our team, crew members are only able to physically lift up to 50 pounds (22 kg).
In some ports, the ship anchors offshore and guests transfer to shore by water shuttles. When a water shuttle is required, guests using mobility devices will not be transferred into or out of the water shuttle, if lifting in excess of the above limitation is required. Many water shuttle ports do not provide wheelchair access so even if the guest can board the water shuttle, they may not be able to disembark ashore. Again, the shore-side facilities, movement of the water shuttle, weather and tidal conditions can also preclude the use of the water shuttle.
The final decision to allow any guest to board a water shuttle or disembark the ship will be made by the Captain on the basis of the safety and welfare of all involved.
Water Shuttle Ports:
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