CX Strategy

Move beyond a “one size fits all” approach to sales, marketing and service.

Businesses must transform current customer experiences, bringing them to a level that meets rising expectations. Move beyond a one size fits all approach to sales, marketing and service to create competitive advantage.

Persistent provides a powerful set of strategic and process consulting expertise across the entire 360° view of the CX. Our experts drive CX transformation by breaking down siloed approaches, improving customer insight and creating new revenue streams, all while meeting rising customer expectations.

Offerings & Solutions

CX Digital Strategy

Capture and validate requirements, define and prioritize features to create a product roadmap and vision to support your business strategy, goals and timelines.

Experience Design

Design and deliver products, processes, services, and omnichannel journeys with a focus placed on the quality of the customer experience leading to customer loyalty and increased revenue.

Process Re-engineering & Optimization

Analyze and design workflows and business processes to improve customer service, increase productivity, optimize performance and reduce operational costs.

Persistent | Salesforce®

Stretching the horizon to unleash business potential

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Client Success

Pollozek delivers first-class, personalized shopping experiences, powered by Salesforce & Persistent

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Client Success

How Persistent supported Simplyhealth in accelerating Digital Transformation with Salesforce Customer 360

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Client Success

How Persistent supported La Confrérie des Domaines to revolutionize their operations with Salesforce

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Client Success

Persistent accelerates DELTA Machines’ Digital Transformation with Salesforce

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Childers Hospital in America to Integrate Salesforce Applications for Managed Services

Client Success

A top children's hospital in the US seamlessly integrates its Salesforce Applications

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Digitally Transforming media powerhouse Frankfurter Allgemeine Zeitung| Persistent Systems

Client Success

Media powerhouse Frankfurter Allgemeine Zeitung goes digital

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Why Persistent?

Extensive Salesforce Knowledge

Through our 18+ year partnership with Salesforce we’ve delivered 1,400 joint engagements while growing our global practice with 2,200+ Salesforce Engineers, 33,000+ Trailhead Badges, and 3,400+ Developer, Platform and Industry Certifications.

Industry Solutions & Accelerators

With our deep industry expertise, we have developed industry solutions and accelerators for Healthcare and Life Sciences, Banking and Financial Services, CPG, Retail, and Manufacturing.