This Service-Level Agreement (this “Agreement” or this “Service Level Agreement”), effective as of (Effective date) (“Effective Date”) is made by and between [Client.Company], a company organized and existing in [Client.State] with offices located at [Client.StreetAddress][Client.State][Client.PostalCode](“Customer”) and [Sender.Company], a company organized and existing in [Sender.State] with offices located at [Sender.StreetAddress][Sender.City][Sender.State][Sender.PostalCode] (“Supplier”).
WHEREAS, the Parties have entered into an agreement effective as of (Effective date) (the “Contract”) for the provision by Supplier of the Services (as defined therein) (the “Services”); and
WHEREAS, the Contract states that a service-level agreement is a condition precedent to any extended term of the Contract; and
WHEREAS, the Customer is willing to continue with the Contract past the original end date solely upon Supplier’s acceptance of the terms and conditions of this Agreement, and Supplier confidently accepts the terms and conditions herein;
NOW, THEREFORE, in consideration of the foregoing, and of the terms and conditions and the Service Levels, the Parties hereby agree as is outlined in the following sections:
