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You can use the app (iPhone or Android) or website to book, cancel, and reschedule In-Office or Remote Visits as well as send messages to your provider. You can also get 24/7 on-demand care with Video Chat in the app. We are also available via chat or call us anytime day or night at 1-888-ONEMED1.
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Please call us at 888-663-6331 opt 2.
Insurance Help
Use our insurance finder to see the plans we accept.
Billing Help
Have a billing question? Send us a chat or please call us at 888-663-6331 opt 1
Office and Lab hours
Please use the app (iPhone or Android) or website for the most up to date information
Medical Records
Need your Medical Records? Please use the app (iPhone or Android) or website to download your records or need us to send your records for you please fill out a request form (English or Spanish) and email it to us at [email protected]. Our fax number is (415) 252-7176.
Technical issues
Having trouble with the One Medical app or your online account? Please email our team at [email protected].
For questions about Amazon One Medical Pay Per Visit
Amazon One Medical Pay-per-visit is available to Prime and non-Prime members. For questions or more information please call 888-663-6331 opt 3. Hours of Operation: 8 AM to 10 PM ET weekdays; 10 AM to 8 PM ET weekends and bank holidays.
Feedback
We aim to provide you with the highest quality care and service. Please email us at [email protected] if you have any feedback you would like to share.
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We’re always here to help. Just give us a call at 1-888-ONEMED1.
Contact Information
Office Headquarters
San Francisco, West Coast Headquarters One Embarcadero Center Suite 1900 San Francisco, CA 94111Fax Number
Please fax document related inquires to (415) 252-7176.
For Employers
To learn more about how you can partner with One Medical for your business, please fill out the form and our team will be in touch with you as soon as possible.
Careers
To learn more about how you can become part of the One Medical team, please visit our careers page to see all open positions.
Media Inquiries
For general media inquires, please contact our team at [email protected].
Purchasing Inquiries
To begin a supplier partnership with One Medical, please send an email to [email protected] including your company name and contact information. A One Medical team member will follow up with you as soon as possible.