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Como é que podemos ajudar?

A excelência no atendimentos ao cliente sempre foi um dos pilares do nosso negócio. As nossas equipas de apoio prestam-lhe assistência de primeira categoria. Seja qual for a sua questão, estamos disponíveis para o ajudar 24 horas por dia, 7 dias por semana. Respondemos a questões técnicas, orientamo-lo através dos nossos produtos e ajudamo-lo a escolher o pacote de subscrição mais adequado às suas necessidades.

Assistência ao cliente

Estamos sempre aqui para ajudar os nossos clientes. Receba apoio ao cliente aqui.

Abuso

Para questões de abuso, deverá enviar uma mensagem para [email protected].

Contacto de imprensa

Para questões de imprensa:

Através deste formulário

Ponto de contacto para Regulamento (UE) 2021/784 do Parlamento Europeu e do Conselho:

Email: [email protected]

Idiomas suportados: Inglês

Esta opção de contacto destina-se exclusivamente a comunicação em conformidade com o regulamento supra mencionado (UE) 2021/784. Outras questões não serão respondidas e têm de ser enviadas através dos canais de contacto adequados.

Ponto de contacto para a Lei dos Serviços Digitais

A Lei dos Serviços Digitais ("Digital Services Act" – DSA) é um quadro jurídico uniforme para fornecedores de serviços digitais na União Europeia (UE).

Conforme exigido pelo Artigo 11.º do DSA, o Group.one designou [email protected] como o único ponto de contacto para comunicações diretas com a Comissão Europeia, as autoridades dos Estados-Membros e o Conselho Europeu de Serviços Digitais referente à aplicação do DSA.

O inglês é o idioma preferido para comunicação com este ponto de contacto. Este ponto de contacto é reservado para interação com as autoridades listadas acima.

' html += '
' html += '' + ocKeys[locale].allPlans + '' html += '
' return html; } function ocGetLocale() { var localString = document.getElementsByTagName('html')[0].getAttribute("lang"); if (!localString) { return "en"; } if (localString.indexOf('-') === -1) { return localString; } return localString.split("-")[0] } function isInViewport(element) { var rect = element.getBoundingClientRect(); return ( rect.top >= 0 && rect.left >= 0 && rect.top <= (window.innerHeight || osShadowElement.documentElement.clientHeight) && rect.right <= (window.innerWidth || osShadowElement.documentElement.clientWidth) ); } function ocLogBuyClick(e) { if (!e.target.classList.contains("onecom_plans_cta_main")) { return; } var parent = e.target.parentNode.parentNode.parentNode.parentNode.parentNode; window.dataLayer.push({ event: "addToCart", ecommerce: { currencyCode: parent.getAttribute("data-currency"), add: { actionField: { list: document.getElementsByTagName('h1')[0].textContent }, products: [ { id: parent.getAttribute("data-title"), name: parent.getAttribute("data-title"), brand: "one.com", category: "pps", variant: parent.getAttribute("data-plan"), location: document.getElementsByTagName('h1')[0].textContent, price: parent.getAttribute("data-price"), quantity: 1 } ] } } }); } function ocLogTrackingInfo(e) { if ((e.getAttribute("data-marked") !== "1") || (!dataLayer)) { return; } e.removeAttribute("data-marked"); if (!e.getAttribute("data-title") || e.getAttribute("data-fresh") !== "1") { return; } console.info("push initiated") window.dataLayer.push({ id: e.getAttribute("data-title"), name: e.getAttribute("data-title"), brand: "one.com", category: "pps", variant: e.getAttribute("data-plan"), list: "/" + ocGetLocale() + "/", location: document.getElementsByTagName('h1')[0].textContent, price: e.getAttribute("data-price"), position: e.getAttribute("data-position") } ); e.setAttribute("data-fresh", "0"); } function ocSetImpression() { var plans = document.getElementsByClassName('oc-plan-container'); for (var i = 0; i < plans.length; i++) { if (isInViewport(plans[i])) { ocLogTrackingInfo(plans[i]); } } } function ocProductImpression(e) { var plans = document.getElementsByClassName('oc-plan-container'); for (var i = 0; i < plans.length; i++) { if (isInViewport(plans[i])) { plans[i].setAttribute("data-marked", "1"); ocTimeout = setTimeout(ocSetImpression, 2000) } } } /* var headingTag = window.location.hash.substr(1); if(headingTag.length > 0){ console.log(headingTag); osShadowElement.querySelector('#'+headingTag).scrollIntoView(); } */ //frontpage function scrollSmooth() { var elmntToView = osShadowElement.querySelector("#oc-plansandprices"); elmntToView.scrollIntoView({ behavior: "smooth", block: "start", inline: "nearest" }); } const rightBtn = osShadowElement.querySelector('#right-button'); const leftBtn = osShadowElement.querySelector('#left-button'); if (rightBtn && leftBtn) { rightBtn.addEventListener("click", function (event) { const conent = osShadowElement.querySelector('#content'); conent.scrollLeft += 100; event.preventDefault(); let activeElement = osShadowElement.querySelector(".banner-thumb.active"); if (osShadowElement.querySelector(".banner-menu li:last-child").classList.contains('active')) { osShadowElement.querySelector(".banner-menu li:first-child").click(); } else { if (activeElement.nextElementSibling) { activeElement.nextElementSibling.click(); } } }); leftBtn.addEventListener("click", function (event) { const conent = osShadowElement.querySelector('#content'); conent.scrollLeft -= 100; event.preventDefault(); let activeElement = osShadowElement.querySelector(".banner-thumb.active"); if (osShadowElement.querySelector(".banner-menu li:first-child").classList.contains('active')) { osShadowElement.querySelector(".banner-menu li:last-child").click(); } else { if (activeElement.previousElementSibling) { activeElement.previousElementSibling.click(); } } }); } function nextSlide(thumbClass) { if (thumbClass.length > 0) { var elements = osShadowElement.querySelectorAll(".banner-section"); for (var i = 0, len = elements.length; i < len; i++) { elements[i].style.display = "none"; } var elements = osShadowElement.querySelectorAll(".banner-thumb"); for (var i = 0, len = elements.length; i < len; i++) { elements[i].classList.remove("active"); } var elmntToView = osShadowElement.querySelector('.banner-section-' + thumbClass); elmntToView.scrollIntoView({ behavior: "smooth", block: "start", inline: "nearest" }); var menuClicked = osShadowElement.querySelector('.banner-thumb-' + thumbClass); menuClicked.classList.add("active"); menuClicked.scrollIntoView(); osShadowElement.querySelector('.banner-section-' + thumbClass).style.display = "block"; } } const accordionTitlesSuccess = osShadowElement.querySelectorAll(".success-steps-col"); accordionTitlesSuccess.forEach((accordionTitle) => { accordionTitle.addEventListener("click", () => { if (accordionTitle.classList.contains("active")) { accordionTitle.classList.remove("active"); } else { const accordionTitlesWithIsOpen = document.querySelectorAll(".success-steps-col"); accordionTitlesWithIsOpen.forEach((accordionTitleWithIsOpen) => { accordionTitleWithIsOpen.classList.remove("active"); }); accordionTitle.classList.add("active"); } }); }); const accordionTitlesFaq = osShadowElement.querySelectorAll(".faq-col"); accordionTitlesFaq.forEach((accordionTitle) => { accordionTitle.addEventListener("click", () => { if (accordionTitle.classList.contains("active")) { accordionTitle.classList.remove("active"); } else { const accordionTitlesWithIsOpen = document.querySelectorAll(".faq-col"); accordionTitlesWithIsOpen.forEach((accordionTitleWithIsOpen) => { accordionTitleWithIsOpen.classList.remove("active"); }); accordionTitle.classList.add("active"); } }); }); (function () { slide('right'); })(); /***script to call APIs starts here**/ function checkStatus(response) { if (response.status >= 200 && response.status < 300) { return Promise.resolve(response); } else { return Promise.reject(new Error(response.statusText)); } } function parseJson(response) { return response.json(); } function niceRounding(stringDigit) { var lastDigit = stringDigit.at(-1); if (lastDigit == 8) { stringDigit = stringDigit.replace(/.$/, "9"); } return stringDigit; } /***script to call APIs ends here**/ /**Glosssary page***/ function scrollSmoothGlossary(alphabet) { var alphaList = osShadowElement.querySelectorAll(".alphabet-list"); for (let i = 0; i < alphaList.length; i++) { alphaList[i].classList.remove("active"); } var activeAlpha = osShadowElement.querySelector(".alpha-" + alphabet); activeAlpha.classList.add("active"); var elmntToView = osShadowElement.querySelector("#div-" + alphabet); //elmntToView.scrollTop = elmntToView.scrollHeight; elmntToView.scrollIntoView({ behavior: "smooth" }); //elmntToView.scrollTop(elmntToView.scrollHeight); } /**searching**/ const $search = osShadowElement.getElementById('search-glossary'); if ($search) { $search.addEventListener('input', (event) => { const searchText = event.target.value; const regex = new RegExp(searchText, 'gi'); const noSearchDiv = osShadowElement.querySelector(".no-glossary-search-found"); const itemList = osShadowElement.querySelectorAll(".oc-glossary-item-articles"); //const articleList = osShadowElement.querySelectorAll(".item-article"); var mainCount = 0; for (let j = 0; j < itemList.length; j++) { var articleList = itemList[j].querySelectorAll(".item-article"); var countDisplayBlock = 0; for (let i = 0; i < articleList.length; i++) { var h3 = articleList[i].getElementsByTagName("a")[0]; var text = h3.innerHTML; text = text.replace(/(|<\/mark>)/gim, ''); const newText = text.replace(regex, '$&'); h3.innerHTML = newText; if (text !== newText) { articleList[i].style.display = "flex"; countDisplayBlock++; } else { articleList[i].style.display = "none"; } } if (countDisplayBlock === 0) { itemList[j].parentNode.parentNode.style.display = "none"; } else { itemList[j].parentNode.parentNode.style.display = "flex"; mainCount++; } } if (mainCount === 0) { noSearchDiv.classList.remove("hidden"); } else { noSearchDiv.classList.add("hidden"); } }); } var select = osShadowElement.getElementById('alphabet-mobile-select'); if (select) { select.onchange = function () { var alphabet = this.options[this.selectedIndex].value; this.options[this.selectedIndex].classList.add('active'); scrollSmoothGlossary(alphabet); //var elmntToView = osShadowElement.querySelector("#" + alphabet); //elmntToView.scrollIntoView({behavior: "smooth", block: "start", inline: "nearest"}); }; } var glossaryHeader = osShadowElement.getElementById("glossary-header"); var glossaryStickyHeader = osShadowElement.getElementById( "glossary-header-sticky" ); // Get the offset position of the navbar if (glossaryHeader) { var sticky = glossaryHeader.offsetTop; } var glossarySearch = osShadowElement.querySelector(".oc-glossary-search"); // Add the sticky class to the navbar when you reach its scroll position. Remove "sticky" when you leave the scroll position function stickyAlphabets() { if (window.pageYOffset > sticky) { glossaryHeader.classList.add("hidden"); glossaryStickyHeader.classList.remove("hidden"); glossaryStickyHeader.style.zIndex = "99999"; glossarySearch.classList.add("hidden"); } else { glossaryHeader.classList.remove("hidden"); glossaryStickyHeader.classList.add("hidden"); glossarySearch.classList.remove("hidden"); } } /** HIGHLIGHT ALPHABET NAVIGATION LINKS WHILE SCROLLING */ // cache the navigation list-items containing links var navigationLinks = osShadowElement.querySelectorAll('#glossary-header-sticky > .glossary-header-alphabets > ul > li'); // cache the alphabet sections var sections = osShadowElement.querySelectorAll('.oc-glossary-item > div > span.item-head'); // map each target section ID to the corresponding navigation list-items var sectionIdToNavigationLink = {}; for (var i = 0; i < sections.length; i++) { var id = sections[i].id; sectionIdToNavigationLink[id] = osShadowElement.querySelectorAll('#glossary-header-sticky > .glossary-header-alphabets > ul > li.alpha-' + id); } function getOffset(el) { var _x = 0; var _y = 0; while (el && !isNaN(el.offsetLeft) && !isNaN(el.offsetTop)) { _x += el.offsetLeft - el.scrollLeft; _y += el.offsetTop - el.scrollTop; el = el.offsetParent; } return { top: _y, left: _x }; } function highlightNavigation() { // get the current vertical position of the scroll bar var scrollPosition = window.pageYOffset || document.documentElement.scrollTop; // iterate the sections for (var i = sections.length - 1; i >= 0; i--) { var currentSection = sections[i]; // get the position of the section var sectionTop = getOffset(currentSection).top; // if the user has scrolled over the top of the section if (scrollPosition >= sectionTop - 250) { // get the section id var id = currentSection.id; // get the corresponding navigation link var navigationLink = sectionIdToNavigationLink[id]; // if the link is not active if (typeof navigationLink[0] !== 'undefined') { if (!navigationLink[0].classList.contains('active')) { // remove .active class from all the links for (i = 0; i < navigationLinks.length; i++) { navigationLinks[i].className = navigationLinks[i].className.replace(/ active/, ''); } // add .active class to the current link navigationLink[0].className += (' active'); } } else { // remove .active class from all the links for (i = 0; i < navigationLinks.length; i++) { navigationLinks[i].className = navigationLinks[i].className.replace(/ active/, ''); } } // we have found our section, so we return false to exit the each loop return false; } } } if (glossaryHeader) { window.addEventListener('scroll', highlightNavigation); } /** Glossary page ends here**/ /** NL frontpage modification - version 2.0 **/ // Get the HTML element you need. const imageOverlay = osShadowElement.getElementById('testimonial-video-section-block-image-overlay'); const playButton = osShadowElement.getElementById('testimonial-video-section-block-play'); if (playButton) { var vidId = playButton.getAttribute("data"); // Add the event listener for the play button. playButton.addEventListener('click', play) } // The function that is called when the button is clicked. function play(e) { e.preventDefault(); let iframe_tag = osShadowElement.getElementById('ytplayer'); iframe_tag.setAttribute('src', 'https://www.youtube.com/embed/' + vidId + '?autoplay=1&enablejsapi=1&origin=http%3A%2F%2Flocalhost&widgetid=1'); imageOverlay.style.opacity = '0'; playButton.style.opacity = '0'; window.setTimeout(function () { playButton.style.display = 'none'; imageOverlay.style.display = 'none'; }, 800); // timed to match animation-duration } // Glossary page navigationbar issue fix Start let elemWebTopMenu = document.querySelector(".WebTop-Nav"); let elemWebTopSearch = document.querySelector(".MegaMenuAndSearchWrapper"); let elem = document.querySelector("#glossary-header-sticky"); if (elem && ( elemWebTopMenu || elemWebTopSearch ) ) { let rect = elem.getBoundingClientRect(); let elemTop = rect.top; let elemBottom = rect.bottom; let rectWebTop = elemWebTopMenu.getBoundingClientRect(); let elemTopWebTop = rectWebTop.top; let elemBottomWebTop = rectWebTop.bottom; let rectWebTopSearch = elemWebTopSearch.getBoundingClientRect(); let elemTopWebTopSearch = rectWebTopSearch.top; let elemBottomWebTopSearch = rectWebTopSearch.bottom; if ( ( elemBottomWebTopSearch >= elemTop ) || ( elemBottomWebTop >= elemTop ) ) { elem.style.zIndex = 200; } else { elem.style.zIndex = 0; } document.addEventListener('scroll', function() { let rect = elem.getBoundingClientRect(); let elemTop = rect.top; let elemBottom = rect.bottom; let rectWebTop = elemWebTopMenu.getBoundingClientRect(); let elemTopWebTop = rectWebTop.top; let elemBottomWebTop = rectWebTop.bottom; let rectWebTopSearch = elemWebTopSearch.getBoundingClientRect(); let elemTopWebTopSearch = rectWebTopSearch.top; let elemBottomWebTopSearch = rectWebTopSearch.bottom; if ( ( elemBottomWebTopSearch >= elemTop ) || ( elemBottomWebTop >= elemTop ) ) { elem.style.zIndex = 200; } else { elem.style.zIndex = 0; } }); } let glossaryNav = document.querySelector("#glossary-header-sticky"); let topSearchBarGloss = document.querySelector(".MegaMenuAndSearchWrapper"); let navSpacer = document.querySelector(".NavSpacer"); if ( glossaryNav && topSearchBarGloss) { topSearchBarGloss.style.position = 'static'; navSpacer.style.display = 'none'; } // Glossary page navigationbar issue fix End /******* Custom YouTube video embed js start *******/ let yt_thumb_wraps = document.querySelectorAll('.yt-video-wrapper.yt-play-icon'); if (yt_thumb_wraps) { yt_thumb_wraps.forEach(yt_thumb_wrap => { yt_thumb_wrap.addEventListener("click", function(event) { event.preventDefault(); let vid = event.target.dataset.vid; let yt_thumb = event.target; let vtitle = yt_thumb.getAttribute("title"); if(!vid){ yt_thumb = yt_thumb.querySelector('.yt-thumb-image'); vid = yt_thumb.dataset.vid; vtitle = yt_thumb.getAttribute("title"); } if(vid && yt_thumb){ let ytvideo = ''; let yt_thumb_wrap = yt_thumb.closest('.yt-video-wrapper.yt-play-icon'); yt_thumb_wrap.innerHTML = ytvideo; yt_thumb_wrap.classList.remove("yt-play-icon"); } }); }); } /******* Custom YouTube video embed js end *******/