Remote studies are often less expensive, faster, more convenient, and more inclusive than in-person research. They can also lead to high-quality, in-depth findings -- when used correctly. Learn how to avoid common pitfalls and run a flawless remote study.
Kim Flaherty is a Senior User Experience Specialist with Nielsen Norman Group. Flaherty combines her background as a developer and education in Computer Science with her user experience expertise, particularly around complex applications, to bring well-rounded insights to her work.
User Interviews
Uncover in-depth, accurate insights about your users
research
Usability Testing
Plan, conduct, and analyze your own studies, whether in person or remote
research
Actionable advice how to improve your remote usability testing.
I can only recommend the course. I learned a lot from the examples and took away a lot of useful information and tools.
This course gives tools and techniques for various types of user research. It covers a remote study from beginning to end. I really like all the resources that come with taking this course.
For my organisation — def recommend! Even though we are already conducting remote testing, there was so much to learn here and it was so useful to refresh on best practice.
60 minutes before your course begins, your link will be available when you log into your NN/g profile.
Virtual courses are live events that extend throughout the day and include many periods of interactive exercises. The learning experience cannot be replicated by simply watching recordings after the event. We will not be making course recordings, and making your own recordings is not permitted.
You'll join a Slack community for both course-related discussion and networking with fellow participants. You'll also be able to use the Slack workspace before, during, and after the event to maintain your connections. You'll be invited to join the Slack community the week before the event starts.
You'll be streaming video and audio to your computer, and also speaking with other participants. Make sure you have:
White it's possible to attend our virtual courses without your own webcam or microphone, you will not be able to fully participate in learning activities. Many of our courses use hands-on practice as the primary way of learning design and research techniques. You'll learn more during these activities if you can fully participate, and your collaboration partners can see and hear you. We also recommend using headphones.
All courses use Zoom and Hightail, a file-sharing service. Some courses require the use of Google Drive apps or Miro. All tools are free to use and do not require you to create an account, but you should ensure your device permissions allow you to access these tools.
You will need a stable internet connection with a minimum of 3 Mbps (up and down) in order o participate in NN/g virtual courses. Ideally, a faster connection speed of 25 Mbps download and 5Mbps upload is recommended to ensure HD video and audio quality. If you are using a WIFI network, disconnect all other devices from that network to improve the streaming quality. Check your internet connection speed.
We do not recommend attending our classes from a small-screen device. Although you will be able to connect to the meeting, it will be difficult to see the detailed examples shared during class. It will also be extremely difficult to participate in collaborative exercises which require typing and interactive documents.
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