To help you overcome creative blocks and speed up your process, we've curated a collection of free NN/g templates and guides for UX work and product development.
All templates accompany NN/g articles on related topics. The links below take you to these articles; templates are available as downloadable files on each article’s page or directly from the links in each section.
Templates for Discovery and UX Research
Use these templates for efficient UX research operations and discovery projects. They can help with outlining research questions, gathering informed consent, and identifying needs, so you can focus on impactful research insights instead of repetitive tasks.
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Article |
Description |
Link to Template |
| Research Plans: Organize, Document, Inform | A document that outlines the goals, methods, and logistical details of a research study |
Research Plan Template (DOCX) |
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5-steps for crafting AI prompts to generate research questions, methods, and recruiting criteria |
AI-Cheat Sheet (PDF) |
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How to choose the right research methods in product development |
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How to decide whether to do a design critique, expert design review, or usability test and how often |
Expert Review Guide (PDF) |
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Step-by-step instructions for reviewing a product or experience to uncover usability issues |
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Consent-form example that is a starting point to gather informed consent from participants in your user-research studies |
Example Consent Form (PDF) |
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27 Tips and Tricks for Conducting Successful User Research in the Field |
Important tasks to do before, during, and after conducting UX field research |
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Introductions and questions for stakeholder-interview guides |
Stakeholder Interview Guide (HTML) |
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Stakeholder map for identifying and involving key stakeholders in UX projects |
Stakeholder Mapping Template (Excel) |
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Example of a semistructured interview script to help you quickly create your own user-interview guides |
Example Interview Guide (PDF) |
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Summary of important details about qualitative usability testing, including its purpose, benefits, and tips for successful sessions |
Usability Testing Poster (PDF) |
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Feature comparison of 15 different remote usability-testing tools. Use this guide to evaluate and choose the right ones |
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Customizable template for facilitating and moderating a usability test |
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Replicable list of guidelines to help set expectations for how usability test observers should behave and take notes during sessions |
Research Observer Guidelines (HTML) |
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Customizable template with an introduction script, steps, and follow-up questions to ask users during a card sorting study. |
Workshop and Facilitation Templates
The templates and guides in this section offer practical tools for planning and running effective workshops. Use them to structure sessions, engage participants, and set clear goals, so you can focus on convergence and collaboration, without the hassle of starting from scratch.
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Article |
Description |
Link to Template |
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Poster with details about workshop facilitation, including principles, facilitator goals, and tools for successful workshops |
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Five types of workshops, what they involve, and how to use each approach effectively |
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The goals, participants, and timing for seven key workshop activities |
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| UX Workshops vs. Meetings: What's the Difference? |
Workshop-planning template to align your agenda with your goals |
Workshop Brief Template (PDF) |
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Infographic highlighting the differences between meetings and workshops |
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| CSD Matrix: Framework and Template for Shared Understanding |
Template to collaboratively outline what you know, don't yet know, and are unsure about in a project |
CSD Matrix Template (Excel) |
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CSD Matrix Template (Miro) |
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| A Guide to Service-Blueprinting Workshops |
Checklist of tasks to do before, during, and after a service-blueprinting workshop |
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| How to Conduct a Cognitive-Walkthrough Workshop |
A template for conducting a cognitive walkthrough to evaluate system learnability |
UX-Mapping Templates
Don’t waste time and energy aimlessly staring into the void of a blank canvas. Use our pre-made mapping templates to surface user needs, interactions, and internal processes to spot pain points and find opportunities for improvement.
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Article |
Description |
Link to Template |
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7-step process guide for building interactive journey maps and service blueprints in Figma |
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Poster summarizing the definition, purpose, and sections of empathy maps |
Empathy Mapping Poster (PDF) |
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Templates for creating a customer-journey map |
Journey Mapping Template (PDF) |
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Templates for collaborative customer-journey mapping |
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Collaborative Journey Map Template (Numbers) |
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Templates for creating a service blueprint |
Service Blueprint Template (Excel) |
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Service Blueprint Template (Numbers) |
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Storyboard template for future-state planning and idea visualization |
Storyboard Template (PDF) |
Content and UI Design Templates
Use these resources to evaluate, build, refine, and critique your content and UI designs. Focus on delivering quality, scalable designs instead of reinventing the wheel every time.
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Article |
Description |
Link to Template |
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Template for evaluating your content's quantity and quality to update or retire it |
Content Audit Template (Excel) |
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How to structure your generative-AI prompts to generate initial copy (Great for replacing Lorem Ipsum in designs!) |
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The importance of scale, hierarchy, balance, contrast, and Gestalt principles in visual design for UX |
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Experience map with tips and steps for effectively using AI to generate images for your initial design work |
AI Image Generation Map (PDF) |
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Printable starter kit for paper prototyping to accelerate quick testing of low-fidelity designs |
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Checklist for designing navigation menus |
Menu-Design Checklist (PDF) |
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Scorecard to evaluate and improve the clarity and effectiveness of error messages based on usability best practices |
Error Messages Scoring Rubric (Excel) |
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Poster with 4 tips for avoiding hostile patterns in error messages |
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Design Critiques: Encourage a Positive Culture to Improve Products |
Cheat sheet for how to run a successful design critique and give good feedback |
Templates for Team Structures and Roles
These templates offer frameworks for creating effective team structures and clarifying roles in product development to avoid redundant or overlapping work. Use them to organize your team based on team-members’ strengths and to enhance UX skills.
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Article |
Description |
Link to Template |
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How to define and visualize different team structures for DesignOps |
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Setting UX Roles and Responsibilities in Product Development: The RACI Template |
Template for a RACI matrix to clarify roles and responsibilities in product development |
RACI Matrix Template (Numbers) |
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RACI Matrix Template (Excel) |
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Template for evaluating UX teams’ skills and generating radar charts to visualize strengths and training opportunities |
Skill Mapping Template (Excel) |
UX Resume and Interview Templates
Use these tools for everything from creating polished resumes to organizing the internal UX-interview process.
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Article |
Description |
Link to Template |
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Resume templates for students or recent graduates |
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Hiring Interviews Are Terrible: Smart UX Teams Structure Them |
Template for objectively structuring UX interviews and hiring |
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| Templates and Tools for UX Job Seekers |
A collection of templated resources to use in your UX job search |
Job-Requirement Decision Aid (Excel) |
Have a New UX Template Idea? Let Us Know!
Want to suggest a new UX template or guide for the NN/g team to create and share? Email us with your idea.
