To ensure customer convenience, customers are availed with multiple ways of payments specified below.
Cash
Now you can pay your bill by cash at any of our payment centers.
Cheques
Do this by posting a cheque under registered cover to Manager Finance, Mobitel (Pvt) Limited, 108, W.A.D RamanayakeMawatha, Colombo 02. The Cheque should be written in favour of “Mobitel (Pvt) Ltd.”, along with the tear-off part of the bill. (Please indicate your Mobitel number clearly on the reverse of the cheque).
Standing Orders
To activate standing instructions you are required to submit the following documents.
- 0711755777Any customer registered with Mobitel my account has the option to make payments to their Post paid connection with the use of their master or visa credit cards. Login via My Account
Online Pay - Click Here
Selfcare App - Click Here
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For locations check Mobitel Store Locator
Mobitel customers banking with National Savings Bank, Hatton National Bank (HNB), Sampath Bank,Commercial Bank, HSBC and People's Bank can reload their pre-paid accounts and pay their post-paid bills through a simple SMS.
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Enjoy the convenience of the Mobitel Menu-driven system for performing SMS Banking. This user-friendly system which is built into your SIM completely eliminates the hassle of remembering endless lists of short codes.
For further details and registration, visit any Mobitel location or any of the above specified registered banks.
This service is provided for all postpaid customers where they can request last 6 month summarized PDF bill copy via WhatsApp
This service is available for all postpaid, voice and data customers.
Type the key word “Ask Bill” (No case sensitive) and send a WhatsApp message to 0710755777, then provide the number value based on the required bill copy.
Eg: Ask Bill à 0710755777 (WhatsApp)
Once you receive the PDF bill to your WhatsApp, customer should provide the active NIC number to open the PDF file.
Yes, a single bill copy can be requested via this service maximum 3 times a month.
Step 01 – Type “Ask Bill” and send a WhatsApp message to 0710755777
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Step 02 – Enter your Mobitel Number
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Step 03 – Enter the OTP (Will send to the entered Mobitel Number)
Step 04 – Provide the value of the required bill copy
Step 05 – The PDF bill will be sent to through the WhatsApp services
Step 06 – Open the PDF by providing the active NIC number
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Scenarios |
Message |
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The key word typed incorrectly |
Invalid input, please try again. Type “RESUME” to connect to virtual assistant again. |
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The invalid mobile number provided (Less digits or other network) |
Please Enter a Valid Mobile Number |
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The invalid OTP provided |
OTP Mismatch, please type keyword “ASK Bill” and try again |
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If PDF bill is not updated for the last bill date |
“Dear Valued Customer, PDF bill for the bill period ending Y/M/D is not generated at the moment. Please try again.” |
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If PDF bill is not available for the respective month |
“Dear Valued Customer, Sorry the PDF bill which you have requested is not available for you.” |
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If customer has requesting the last bill copy more than 3 times |
“Dear Valued Customer, you have reached your maximum time of request. Thank You” |
The promotion offers Post Paid customers a 3GB data bundle free for bills paid through all online payment channels.
Eligibility is only for Post Paid Individual billing connections. Corporate accounts are not entitled for the offer.
Customers are eligible for the Online Payment promo bundle only if payments are made through the following online payment channels:
Customers are required to make payments accumulating to Rs. 1,000/- (minimum) in a calendar month period via the above mentioned online payment points.
Payments can be made through either one of the above-mentioned points.
Eg;- Rs.1,000/- made through Banks Digital Platform
Customers who meet the eligibility criteria will receive a 3GB data bundle on the following day from the payment date.
Eg:- The customers who make 1,000 online payments on April 20, 2024, he will be eligible to receive the Online Payment Promo Bundle on April 21, 2024.
Bundles expiry is set for 30 days from the date of awarding the bundle.
Eg:- The bundle awarded on the 20th of June can be utilized within 30 days from the offered date.
Within a calendar month, a customer can be eligible for the bundle only once.
No. The Online Payment promo bundle will be only eligible for the mobile number used to make the online payment. (account related payments not valid)
You can call 1717 for further clarifications.
An eligible customer will be notified through a SMS on the following occasions:
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SMS |
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when the offer is awarded |
Dear Valued Customer, enjoy your FREE 3GB data bundle for the bill payment made via online payment channels. The Bundle will expire on DD/MM/YYYY |
Moreover, a System note will be applied against the said mobile number.
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MOBIS note |
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After Pushing the Offer |
Customer has received free 3GB data bundle for the bill payment made via online payment channels. Bundle will expire on DD/MM/YYYY |
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– 0711755777
Usage Details - Get your Post-paid usage details via text > Just Give a missed Call to 0701 755 777
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Usage Details - Post-paid usage details through the Mobitel Selfcare App
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