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Microsoft Complete

Work and play worry-free. For added peace of mind, Microsoft Complete covers your device for mechanical breakdown and accidental damage from handling, including drops, spills, and cracked screens. If something goes wrong, you’re covered by the experts who know your Microsoft products the best, simple as that.

Top benefits

Stay covered, for longer

For added peace of mind, Microsoft Complete gives you extended coverage and technical support so that you can work and play worry-free.

Accidental damage from handling

Accidents happen and that’s okay. Microsoft Complete has you covered for things like drops, spills, and cracked screens.

Microsoft-backed service

Get back up and running quickly with easy service from the experts who know your Microsoft products, empowering you to do more.

Choose one of these options to get Microsoft Complete

Angled a person using an Xbox controller with a Surface laptop.

Option 1: Add it when you buy a new Surface or Xbox

The easiest way to make sure you’re covered from the get-go is to add Microsoft Complete when you buy a new Surface or Xbox.
Shop Surface Shop Xbox consoles
A woman uses a Surface tablet while relaxing at home.

Option 2: Add it within 45 days of buying a new device

For Surface and Xbox: Book an appointment with a product expert to add a protection plan or buy directly yourself.

Buy directly from Surface App

(Requires Surface app. Install from the Microsoft Store)

Register a device and buy directly from Microsoft account

Book an appointment
A Microsoft Store associate helps a customer set up a Surface device.

Option 3: Contact Microsoft Support

You can also get Microsoft Complete within 45 days of buying the device by contacting one of our support service agents.
Contact Microsoft Store Support

Buy a new Surface or Xbox and add Microsoft Complete

Surface Xbox Consoles
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Microsoft Complete Support

Already have Microsoft Complete? We can help with everything from registering your device to coverage status and expert technical support.
Check coverage status Contact Microsoft Complete Support Terms and Conditions

Why buy from Microsoft Store

We offer free shipping, free returns, and cash for eligible used devices, as well as multiple ways to pay. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honor a one-time price adjustment.​
Learn about these benefits

Extended price protection

Buy now, enjoy price protection through January 31, 2025. If we drop the price of a physical product or you find it lower at an eligible retailer, contact us and we’ll honor a one-time price adjustment. Exclusions apply.​
Learn about price protection

Multiple ways to pay​

Microsoft Store and partners are bringing you new ways to pay at checkout. They’re simple, safer options to get what you want when you want.
Learn about multiple ways to pay

Microsoft Complete Protection Plan

Keep your new device up and running with Microsoft Complete. Get accidental damage protection from drops, spills, and cracked screens. If something goes wrong, you’re covered—simple as that.
Learn More

Free 2-3 day shipping

Get free 2-3 day shipping with no minimum purchase.
Learn more about shipping

  • Discounts: Supplies limited. Actual savings depends on product availability.

    Flexible payments: With approval of Citizens Pay Line of Credit at 0% APR and 12- or 18-month term. Subject to individual credit approval. See the Citizens Pay Line of Credit Agreement for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.​
  • Price Protection: Microsoft Store Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer and commercial products purchased from Microsoft Store online and Microsoft Experience Centers in select markets between 10/15/24 - 12/2/24. Price adjustment may be requested until January 31, 2025. Eligible Retailer Price Adjustment: Holiday extended price protection valid on purchases of qualifying physical consumer products purchased from Microsoft Store Online and Microsoft Experience centers in select markets between 10/15/24 - 12/2/24. Price adjustment may be requested until January 31, 2025. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer's advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply.  Both price adjustments: Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customers must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows Devkit. See Microsoft Store Price Protection for full terms and list of eligible retailers.
  • Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started before January 31, 2025, or within 60-days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.​
  • ​Trade-in: Available only through the Microsoft Store online in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.​
  • ​Microsoft reserves the right to modify or discontinue offers at any time.

Microsoft Protection Plans must be bought within 45 days of buying the original device.

For all Protection Plans, please read theTerms and Conditions for the limits of what we will cover and the things that are not covered under the Protection Plan.

This Protection Plan is classified as a service contract per local regulations.

This information is provided for summary purposes only. Terms and conditions apply; visit our Terms and Conditions to review the Microsoft Complete service contract. Coverage is provided by Northcoast Warranty Services, Inc., 800 Superior Avel, E, 21st Floor, Cleveland, OH 44144 (in FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, FL Lic. #03605) (in TX: Northcoast Warranty Services, Inc. is the Service Contract Administrator, TX Lic. 651). None of the aforementioned parties are affiliated with any manufacturer. 

For protection plan support visit Microsoft Support
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