Microsoft Experience Centre support
We prioritise health and safety. Devices checked in for repair will be sanitised before and after servicing.
Expert support in person
Supporting customers with online appointments and walk-ins for in-warranty Surface and Xbox devices. For repairs of other devices, additional support is available.1
Dropping off a Surface or Xbox for servicing? Here’s every step to take before leaving the house:
- Customers can drop off their in-warranty device for repairs and get in-person advice.
- Back up all important data, including pictures, documents, emails, and internet favourites.
- Bring only the necessary accessories to investigate your issue.
- Bring your power cord or AC adapter.
- Know the password to your device and any accounts required to investigate your issue.