Deloitte Digital has launched Agentforce accelerators. Developed in collaboration with Salesforce and Anthropic, the accelerators will help enterprises in highly regulated industries, including wealth management, retail banking, life sciences, and healthcare, meet compliance needs for the deployment of AI and help ensure safety, trust, and innovation. https://lnkd.in/eAupvqx9
Salesforce News & Insights
Technology, Information and Internet
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News and insights from Salesforce. For media inquiries contact [email protected].
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News and behind-the-scenes insights from Salesforce. For media inquiries contact [email protected].
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http://www.salesforce.com/news
External link for Salesforce News & Insights
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Updates
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In this new world of AI agents, strategic technology partnerships are crucial to unlock trapped data and power agentic AI experiences. One year into their expanded partnership, Salesforce and AWS have made significant strides in integrating data and AI capabilities across their respective platforms. Companies like Buyers Edge Platform are benefitting from the Salesforce-AWS expanded partnership with more streamlined data management, increased productivity, and new AI capabilities. "The Salesforce-AWS partnership is enabling rapid growth for us. By unifying allowable data from across our 20+ software offerings and leveraging zero copy technology, we’re able to leverage unified data to drive more powerful insights for our customers,†said Josh Tackett, CTO at Buyers Edge. “Without this type of technology, we were fighting an uphill battle trying to map disparate systems together, but now we have a seamless tool to combine our data which allows us to focus on building more impactful products." https://lnkd.in/envVy_Xz
How Salesforce and AWS Are Paving the Path to a Smarter, Agentic Enterprise
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The all-new Agentforce Testing Center lets teams test, deploy, and monitor AI agents at scale, enabling every enterprise to become “agent-first.†Hear more about the first-of-its-kind toolchain in this clip from the Agentforce World Tour NYC keynote: https://lnkd.in/eENTCh-6
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BACA Systems, a leader in robotic manufacturing for the stone industry, is transforming customer service with AI agents from Salesforce. BACA Systems architect, Andrew Russo, said the company will rely on Agentforce to automate tasks like generating Return Merchandise Authorizations (RMAs), empowering their team to focus on more complex customer issues. And, with the recent launch of Agentforce’s testing center, the company can ensure their agents are performing their best to enhance the customer experience.
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The use of AI and agents will influence up to 19% of the $311B in global sales projected during Cyber Week 2024, according to Salesforce data. Since the start of October, digital retailers using AI and agents increased their average order value by 7%, compared to those without the technology. AI and agents were also responsible for driving 17% of global orders through personalized recommendations, targeted promotions, and smarter customer service. https://lnkd.in/emfGV8DT
Salesforce Data: AI Steers the Cyber Week Shopping Cart to $61 Billion in Sales
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41% of worker's time is lost to repetitive tasks, but it doesn’t have to be that way. At Agentforce World Tour NYC, Salesforce shared how AI agents will transform work, and attendees were excited. “I already have ideas about the next agent I want to try building myself.†Hear from attendees on how they plan to use Agentforce to incorporate agents in their business:
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ezCater is expanding its collaboration with Salesforce to transform workplace food management with Agentforce. Ordering food for groups at work can be complex. The ability to accurately handle a variety of workplace orders and customer requests at scale is crucial for ezCater’s success and requires intelligent automation that reduces manual updates and minimizes errors. Paired with Data Cloud, Agentforce will help ezCater, the #1 food tech platform for workplaces in the U.S., alleviate the challenges of ordering food for the workplace and deliver more personalized customer experiences. “ezCater and Salesforce are a perfect match," said Erin DeCesare, Chief Technology Officer, ezCater. "Salesforce is more than just a sales tool; it’s a whole ecosystem of technology solutions. We’re looking forward to integrating it into our product to further improve the customer experience and support our sales and customer service teams.†https://lnkd.in/e59A6BD2
Agent-Powered Ordering: ezCater Taps Agentforce to Transform Workplace Food Management
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The buzz was palpable at Agentforce World Tour NYC this week, where over 10,000 Trailblazers gathered to get hands-on with AI agents and discover what AI was meant to be. A key highlight was a new, two-day hackathon that saw 45 teams use Agentforce to brainstorm, design, and build agents for everything from financial services to patient management to employment services, and higher education. The winning team, Team 4DS, earned first place with an agent that brought employees together by planning events, suggesting dining spots, and managing expenses to spark connection and engagement. https://lnkd.in/dhU267nN
Agentforce Hackathon NYC: How 45 Teams Turned Big Ideas into Real AI Agents
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Luxury appliance manufacturer Fisher & Paykel will deploy Agentforce to scale its customer support team with autonomous AI agents — taking actions like answering frequently asked questions, scheduling service appointments, and more, freeing up human agents' time for higher value tasks like relationship-building. “Our customers expect efficient and personalized experiences when they engage with our brand — experiences that mirror the luxury of our products,†said Rudi Khoury, Chief Digital Officer, Fisher & Paykel. “With Agentforce, we will enhance our partnership with Salesforce, deploying autonomous agents that will deliver for our customers when they need us most, while simultaneously driving sales.†https://lnkd.in/expCm69D
Fisher & Paykel Chooses Salesforce Agentforce to Boost Global Customer Sales and Service
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