You're behind schedule on a video shoot. How can you inform clients without jeopardizing the partnership?
When you're behind schedule on a video shoot, honesty and a plan of action are key to maintaining client relationships. Here's how to approach the conversation:
- Be transparent about the delay, providing clear reasons and taking responsibility.
- Offer a revised timeline with specific milestones to show proactive planning.
- Propose solutions or alternatives that can mitigate the impact of the delay.
How do you handle tough conversations about project delays? Share your strategies.
You're behind schedule on a video shoot. How can you inform clients without jeopardizing the partnership?
When you're behind schedule on a video shoot, honesty and a plan of action are key to maintaining client relationships. Here's how to approach the conversation:
- Be transparent about the delay, providing clear reasons and taking responsibility.
- Offer a revised timeline with specific milestones to show proactive planning.
- Propose solutions or alternatives that can mitigate the impact of the delay.
How do you handle tough conversations about project delays? Share your strategies.
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If you are behind schedule on a video shoot the only way is possible is to see how your communication was before the start of the project, and how you built up the trust, these all things come into being when you are facing any difficulties....! But still, if you are facing something like this, the best way is to inform your client and be gentle if he/she says something as he is your customer rest is on the client
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The best way to jeopardize your relationship with your client is not to be honest with them. So, if you're falling behind schedule, explain the reason(s) and give your client an updated estimate for completion. If the delay is caused by something out of your control, most clients will understand and not hold you to account. If the fault is yours, you might just have to accept the fact that you may be on the hook for some extra expenses - you can't expect your client to pay for your mistakes. Remember, your integrity and reputation are on the line. Act accordingly.
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Communicate early and often. I've founds most clients are reasonable if you get on the front foot and explain why. Then once the project is complete - analyse whether it was a people or process issue that caused it, and apply learnings for next time.
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The best way to maintain your client’s trust is to be honest. Inform them of what is happening early on but already have possible solutions. Communicate the problem but have a plan of action too.
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I've never been behind on a shooting schedule, but if I was, I'd be honest with them. Is there any other way to be? If honesty jeopardizes a business relationship, it wasn't worth having it in the first place, IMHO.
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