Zendesk for customer service

The complete customer service solution

Let Zendesk AI help you resolve requests from day one. Bring together customer conversations from all channels, giving agents the context they need. Access dashboards and data easily to enhance your service quality.

Benefits

Quality service, made simple

Fast, personalized support on any channel

Give your customers the responsive support they expect—through email, voice, messaging, or social media. Scale your team's capabilities with AI assistance that's always available, while our agent workspace helps agents efficiently manage and respond to every conversation.

Agents work smarter, not harder

Easily automate repetitive tasks

Get insights that lead to action

Customer stories

“The reason that Zendesk is the right product is because it’s so user friendly. It’s been so easy to just basically set someone up for success from day one.”

Anastasia Parris

Marketing Operations Manager, Rain

Read customer story

Explore service capabilities

AI agentsAutomate +80% of interactions.AI and automationSolve customer issues faster with AI.Help centerLet customers serve themselves Messaging and live chatOffer instant support across web, mobile, and social media.VoiceMake it easier to scale and maintain voice with AI.Analytics and reportingTurn data into insights you can take action on.TicketingTrack, organize, and solve all your tickets Routing and intelligenceSend tickets to the best agent for the job.Agent workspaceSee your customer data in one place.Quality assuranceImprove the quality of all interactions, including with AI agents.Workforce managementOptimize agent staffing and performance.Data privacy and protectionKeep customers safe.PlatformCustomize your workflows, data, and workspace.IntegrationsBring your daily systems into Zendesk.

Take a quick tour

Join the world’s leading service teams. Our customer service solution provides everything you need to deliver exceptional support and effective resolutions, ensuring a seamless experience for your team and your customers.