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189 pages, Paperback
First published January 1, 1997
My work hours have leaked into all parts of the day and week. Eight in the morning, ten at night, Saturday at noon, Sundays: I am never not working. Even when I'm not actually doing something that could be called work, I might get started any minute. So everything is an interruption -- a call from a friend, an invitation to lunch -- everything must be refused because it is possible that from one moment to the next I will get back to something.So true.
Delivery guys love us: We're the new housewives. We're always home.....but likely sleeping when UPS knocks on the door ....
In the afternoons, I see us virtuals emerge blinking into the sunlight. In the dead hours after 3 P.M., we haunt cafés and local restaurants. We run into each other at the FedEx drop-box or the copy shop. They, like me, have a freshly laundered look, just come out of pajamas or sweat pants, just showered and dressed.Ouch. Yep.
I recognize my virtual colleagues by their overattention to little interactions with waiters and cashiers, a supersensitivity that has come from too much time spent alone. We've been in a machine-mediated world -- computers and e-mail, phones and faxes -- and suddenly we're in a world where people lumber up and down the steps of buses, walk in and out of stores, have actual in-person conversations. All this has been going on while I was in another universe: that's what comes to us with a force like the too-bright sun or a stiff wind off the bay. We do our business, drop off the overnight packet, clip together the xeroxes, and hurry home.That really captures the surreality of living and working this way. A little out of step, out of sync with the rest of you. Feeling strangely fragile when we rejoin the world ...
It had to happen to me sometime: sooner or later I would have to lose sight of the cutting edge. That moment every technical person fears -the fall into knowledge exhaustion, obsolescence, techno-fuddy-dudyism […] Still, I didn't expect it so soon […] Suddenly and inexplicably, I wanted my arrogance back. I wanted to go back to the time when I thought that, if I tinkered a bit, I could make anything work. That I could learn anything, in no time, and be good at it. The arrogance is a job requirement. It is the confidence-builder that lets you keep walking toward the thin cutting edge. It's what lets you forget that your knowledge will be old in a year, you've never seen this technology before, you have only a dim understanding of what you're doing, but -hey, this is fun- and who cares since you'll figure it all out somehow.Rereading the memoir in 2021, I simultaneously wonder how I could have missed so many of the key points and reflections she makes and I am in awe of how prescient she was of the coming techno-centered world and especially of its warts. As she put it:
...we virtual workers are everyone's future. We wander from job to job, and now it's hard for anyone to stay put anymore. Our job commitments are contractual, contingent, impermanent, and this model of insecure life is spreading outward from us. I may be wrong, but I have this idea that we programmers are the world's canaries. We spend our time alone in front of monitors; now look up at any office building, look into living-room windows at night: so many people sitting alone in front of monitors. We lead machine-centered lives; now everyone's life is full of automated tellers, portable phones, pagers, keyboards, mice. We live in a contest of the fittest, where the most knowledgeable and skillful win and the rest are discarded; and this is the working life that waits for everybody...A couple of years ago I started looking earnestly at cyberethics and at the social, environmental and economic impacts of computing -only to discover Ellen Ullman had been wrestling and reflecting on such issues in this book -the AIDS project she worked on and many of her keen insights into how it lost sight of what were supposed to be its beneficiaries and its key values anticipate the lessons later hammered home in painstaking detail by books like Virginia Eubanks' Automating Inequality: How High-Tech Tools Profile, Police, and Punish the Poor -see for example Eubanks' chapters on three unfair information systems developed roughly between 2012 and 2016: the state of Indiana’s automatized welfare eligibility process, a coordinated entry system in Los Angeles to match the homeless with available housing, and the Allegheny County Office of Children, Youth and Families (CYF)’s Information and Demographics System (KIDS) to predict children which could be at risk of abuse).Ullman worries about unfairness, about excessive surveillance, about the click-driven economy, about the coming gig economy (before it received that name), about neoliberal cypher-punk visions of the world, in short about computing and morality -it is the stuff of her nightmares, qualms and uneasy guilt. However although Ellen Ullman, shares her qualms and uncomfortable, queasy insights “for the record”, she is enamoured and addicted to the adrenalin rushes and the passionate intellectual satisfaction of overcoming the challenges of software development, to those magical sharing moments of what appear to be mind melding between team members, to falling into the highly focused, creative and productive mental state of of flow, so that in the end, she opts to bury her head in her work, forge ahead and damn the torpedoes.
The vice president went on to describe her development process.
"Everything we do starts from a complete requirements analysis."
I imagined months, years of meetings; reams of paper. Flowcharts. Spreadsheets.
"Then it moves to the systems analysts, who turn those requirements into system objectives and timelines."
More meetings, documents, flowcharts, spreadsheets. Dataset listings. Equipment requirements. Proposed configuration drawings.
"User departments then review the system functional specification."
Contentious meetings. Users trying to articulate needs that don't fit neatly into all the flowcharts and drawings. Compromises Promises of "future development" to take unaddressed needs into account.
"Then it moves to programming," said the vice president.
...
I thought of the place where "it moves to programming." I asked and found out that the vice president didn't see much of the programmers; they were levels beneath her; they worked in a building a ten-minute drive from her office. When it "moved to programming," it literally moved, far away from her, into some realm where other managers had to deal with the special species of human being known as programmers.
...
I noticed how quickly she moved from programming to "deployment"--there, done, success. In that place she ran over so quickly was a dimly understood process: programmers turning the many pages of specifications into a foreign language called code.