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Adds sending a cancellation email when a subscription is cancelled.
- The email may also include an option survey optional survey URL, if
configured in helm chart `survey_url` setting.
- Cancellation e-mail configured in `sub_cancel` e-mail template
- E-mails are sent to all org admins.
- Also adds `trialing_canceled` subscription state to differentiate from
a default `trialing` which will automatically rollover into `active`.
- The email is sent when: a new cancellation date is added for an
`active` subscription, or a `trialing` subscription is changed to to
`trialing_canceled`. (A subscription can be canceled/uncanceled several
times before actual date, and e-mail is sent every time it is canceled.)
- The 'You have X days left of your trial' is also always displayed when
state is in trialing_canceled.
Fixes#2229
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Co-authored-by: Tessa Walsh <[email protected]>
What change would you like to see?
When using subscriptions, it should be possible to send a custom e-mail when a subscription is:
Context
It would be good to be able to include a user survey, for example, or other request for feedback about the trial/subscription.
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