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Bug Report - Unable to install O3DE on Windows (Error 0x80070643: Failed to install MSI package). #17687

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TylerJaacks opened this issue Apr 7, 2024 · 1 comment
Open

Bug Report - Unable to install O3DE on Windows (Error 0x80070643: Failed to install MSI package). #17687

TylerJaacks opened this issue Apr 7, 2024 · 1 comment
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@TylerJaacks
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[C260:C104][2024-04-07T00:25:26]i323: Registering package dependency provider: {66207C74-F0AE-5DA7-BA08-FF5AE6AB4B95}, version: 23.10.2, package: o3de_23.10.2
[C260:C104][2024-04-07T00:25:26]i301: Applying execute package: o3de_23.10.2, action: Install, path: C:\ProgramData\Package Cache\{66207C74-F0AE-5DA7-BA08-FF5AE6AB4B95}v23.10.2\o3de_23.10.2.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALL_ROOT="C:\O3DE\23.10.2"'
[C260:C104][2024-04-07T00:28:16]e000: Error 0x80070643: Failed to install MSI package.
[C260:C104][2024-04-07T00:28:16]e000: Error 0x80070643: Failed to execute MSI package.
[8D9C:6E1C][2024-04-07T00:28:16]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[8D9C:6E1C][2024-04-07T00:28:16]i319: Applied execute package: o3de_23.10.2, result: 0x80070643, restart: None
[8D9C:6E1C][2024-04-07T00:28:16]e000: Error 0x80070643: Failed to execute MSI package.
[C260:C104][2024-04-07T00:28:16]i318: Skipped rollback of package: o3de_23.10.2, action: Uninstall, already: Absent
[8D9C:6E1C][2024-04-07T00:28:16]i319: Applied rollback package: o3de_23.10.2, result: 0x0, restart: None
[C260:C104][2024-04-07T00:28:16]i329: Removed package dependency provider: {66207C74-F0AE-5DA7-BA08-FF5AE6AB4B95}, package: o3de_23.10.2
[C260:C104][2024-04-07T00:28:16]i351: Removing cached package: o3de_23.10.2, from path: C:\ProgramData\Package Cache\{66207C74-F0AE-5DA7-BA08-FF5AE6AB4B95}v23.10.2\
[C260:C104][2024-04-07T00:28:16]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ea5833b7-85f1-484c-b57c-d14e3b9f8c79}, resume: None, restart: None, disable resume: No
[C260:C104][2024-04-07T00:28:16]i330: Removed bundle dependency provider: {ea5833b7-85f1-484c-b57c-d14e3b9f8c79}
[C260:C104][2024-04-07T00:28:16]i352: Removing cached bundle: {ea5833b7-85f1-484c-b57c-d14e3b9f8c79}, from path: C:\ProgramData\Package Cache\{ea5833b7-85f1-484c-b57c-d14e3b9f8c79}\
[C260:C104][2024-04-07T00:28:16]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{ea5833b7-85f1-484c-b57c-d14e3b9f8c79}, resume: None, restart initiated: No, disable resume: No
[8D9C:6E1C][2024-04-07T00:28:17]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No
[8D9C:6E1C][2024-04-07T00:29:14]i500: Shutting down, exit code: 0x643
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: InstallFolder = C:\O3DE\23.10.2
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: LaunchTarget = C:\O3DE\23.10.2\bin\Windows\profile\Default\o3de.exe
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WindowsVolume = C:\
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleAction = 5
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleElevated = 1
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleFileVersion = 23.10.2.0
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleInstalled = 0
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleLog = C:\Users\TYLERJ~1\AppData\Local\Temp\O3DE_20240407002419.log
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleLog_o3de_23.10.2 = C:\Users\TYLERJ~1\AppData\Local\Temp\O3DE_20240407002419_000_o3de_23.10.2.log
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleManufacturer = O3DE Binary Project a Series of LF Projects, LLC
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleName = O3DE
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleOriginalSource = D:\Desktop\o3de_installer_2310_2.exe
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleOriginalSourceFolder = D:\Desktop\
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleProviderKey = {ea5833b7-85f1-484c-b57c-d14e3b9f8c79}
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleRollbackLog_o3de_23.10.2 = C:\Users\TYLERJ~1\AppData\Local\Temp\O3DE_20240407002419_000_o3de_23.10.2_rollback.log
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleSourceProcessFolder = D:\Desktop\
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleSourceProcessPath = D:\Desktop\o3de_installer_2310_2.exe
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleTag = 
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleUILevel = 4
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixBundleVersion = 23.10.2.0
[8D9C:6E1C][2024-04-07T00:29:14]i410: Variable: WixStdBALanguageId = 1033
[8D9C:6E1C][2024-04-07T00:29:14]i007: Exit code: 0x643, restarting: No
@TylerJaacks TylerJaacks added kind/bug Categorizes issue or PR as related to a bug. needs-sig Indicates an issue or PR lacks a `sig/foo` label and requires one. needs-triage Indicates an issue or PR lacks a `triage/foo` label and requires one. labels Apr 7, 2024
@amzn-changml amzn-changml self-assigned this Apr 9, 2024
@amzn-changml amzn-changml added sig/build Categorizes an issue or PR as relevant to SIG Build. and removed needs-sig Indicates an issue or PR lacks a `sig/foo` label and requires one. needs-triage Indicates an issue or PR lacks a `triage/foo` label and requires one. labels Apr 9, 2024
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G13D commented Apr 27, 2024

I encountered the same issue with point release version 23.10.3, receiving an error code on the first installation attempt. However, after uninstalling version 23.10.2, I was able to successfully install 23.10.3. Now, the installer presents a different error code and message, which seems to depend on whether an older or newer version of O3DE is detected. It won't proceed with the installation until I uninstall the older stable version to install the new one, or uninstall the new stable version to install an older one.

Additionally, the installation took a day due to the test installers download speed being capped at 2 MB, which is quite slow. Addressing this issue is necessary for a good experience i guess.

Occasionally, restarting Windows 10 can aid in the successful installation of the Nightly Build version if an error occurs.

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