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Assign to agent that initiate chat automatically #10486

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wagkita opened this issue Nov 22, 2024 · 1 comment
Open

Assign to agent that initiate chat automatically #10486

wagkita opened this issue Nov 22, 2024 · 1 comment
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feature-request This label is used to track new features which is a significant change to existing product

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@wagkita
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wagkita commented Nov 22, 2024

Is your feature or enhancement related to a problem? Please describe.

When unassigned conversation is created, it's commom agent ignore the alert to assign chat. So, the chat is finished without agent.

Describe the solution you'd like

My sugestion is when agent send any first message on unassigned chat, chatwoot automatically assign to agent sent the message.

Describe alternatives you've considered

This behavior might be a parameter.

Additional context

No response
@wagkita wagkita added the feature-request This label is used to track new features which is a significant change to existing product label Nov 22, 2024
@linear Linear
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linear bot commented Nov 22, 2024

CW-3750 Assign to agent that initiate chat automatically

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