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IMAP got disconnected, now older emails are not being fetched #10429

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aapeliv opened this issue Nov 17, 2024 · 3 comments
Open

IMAP got disconnected, now older emails are not being fetched #10429

aapeliv opened this issue Nov 17, 2024 · 3 comments
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@aapeliv
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aapeliv commented Nov 17, 2024

Describe the bug

Due to some other issue, our chatwoot instance got disconnected from the email inbox.

Now after setting up IMAP again, chatwoot isn't getting emails older than a day.

This seems related to #9302. But I don't know how to kick off a job to get the old emails with a difference interval.

To Reproduce

  1. Set up chatwoot.
  2. Turn it off/disconnect from IMAP for > 24h.
  3. Set up IMAP again

Expected behavior

Emails come through

Environment

Docker

Cloud Provider

AWS

Platform

Browser

Operating system

Ubuntu 24.04

Browser and version

Firefox, Ubuntu

Docker (if applicable)

No response

Additional context

No response
@aapeliv aapeliv added the Bug label Nov 17, 2024
@linear Linear
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linear bot commented Nov 17, 2024

PR-1464 IMAP got disconnected, now older emails are not being fetched

@shivamkb17
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@aapeliv Can you share the error log, so that I can check it.

@aapeliv
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aapeliv commented Nov 27, 2024

@shivamkb17 There is no error, it just does not fetch old emails.

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@aapeliv @shivamkb17