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Ubuntu 24.04 Snap version fails to start with "Failed to initialize Wayland platform" error #12119

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KissesRefined opened this issue Nov 24, 2024 · 2 comments
Open
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Ubuntu 24.04 Snap version fails to start with "Failed to initialize Wayland platform" error #12119

KissesRefined opened this issue Nov 24, 2024 · 2 comments
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bug desktop Desktop Application

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@KissesRefined
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Steps To Reproduce

  1. Install Ubuntu 24.04.1 LTS on a machine with NVIDIA GeForce RTX™ 2070 SUPER GPU. Probably other NVIDIA GPUs will be able to help in reproducing the bug as well
  2. Launch GNOME Wayland session with ELECTRON_OZONE_PLATFORM_HINT=wayland and QT_QPA_PLATFORM=wayland env vars (last one probably has nothing to do with Bitwarden)
  3. Install Bitwarden Snap packaged app
  4. Remove user_dir* files as suggested in Bitwarden installed as Snap is not working #2629 (comment) to stop Security Center from bugging you about access to various ~/$HOME folders
  5. run /snap/bin/bitwarden %U or click the desktop icon and read the journalctl -b | grep bitwarden output

Expected Result

Bitwarden app launched and functional.

Actual Result

$ /snap/bin/bitwarden %U
MESA-LOADER: failed to open nouveau (search paths /snap/bitwarden/126/gnome-platform/usr/lib/x86_64-linux-gnu/dri)
failed to load driver: nouveau
MESA-LOADER: failed to open kms_swrast (search paths /snap/bitwarden/126/gnome-platform/usr/lib/x86_64-linux-gnu/dri)
failed to load driver: kms_swrast
MESA-LOADER: failed to open swrast (search paths /snap/bitwarden/126/gnome-platform/usr/lib/x86_64-linux-gnu/dri)
failed to load swrast driver
10:00:47.759 › State version: 68
10:00:47.763 › Migrator MinVersionMigrator (to version 3) should migrate: false - up
10:00:47.763 › Migrator RemoveEverBeenUnlockedMigrator (to version 4) should migrate: false - up
10:00:47.763 › Migrator AddKeyTypeToOrgKeysMigrator (to version 5) should migrate: false - up
10:00:47.764 › Migrator RemoveLegacyEtmKeyMigrator (to version 6) should migrate: false - up
10:00:47.765 › Migrator MoveBiometricAutoPromptToAccount (to version 7) should migrate: false - up
10:00:47.765 › Migrator MoveStateVersionMigrator (to version 8) should migrate: false - up
10:00:47.765 › Migrator MoveBrowserSettingsToGlobal (to version 9) should migrate: false - up
10:00:47.765 › Migrator EverHadUserKeyMigrator (to version 10) should migrate: false - up
10:00:47.765 › Migrator OrganizationKeyMigrator (to version 11) should migrate: false - up
10:00:47.765 › Migrator MoveEnvironmentStateToProviders (to version 12) should migrate: false - up
10:00:47.765 › Migrator ProviderKeyMigrator (to version 13) should migrate: false - up
10:00:47.766 › Migrator MoveBiometricClientKeyHalfToStateProviders (to version 14) should migrate: false - up
10:00:47.766 › Migrator FolderMigrator (to version 15) should migrate: false - up
10:00:47.766 › Migrator LastSyncMigrator (to version 16) should migrate: false - up
10:00:47.766 › Migrator EnablePasskeysMigrator (to version 17) should migrate: false - up
10:00:47.766 › Migrator AutofillSettingsKeyMigrator (to version 18) should migrate: false - up
10:00:47.766 › Migrator RequirePasswordOnStartMigrator (to version 19) should migrate: false - up
10:00:47.766 › Migrator PrivateKeyMigrator (to version 20) should migrate: false - up
10:00:47.766 › Migrator CollectionMigrator (to version 21) should migrate: false - up
10:00:47.766 › Migrator CollapsedGroupingsMigrator (to version 22) should migrate: false - up
10:00:47.766 › Migrator MoveBiometricPromptsToStateProviders (to version 23) should migrate: false - up
10:00:47.766 › Migrator SmOnboardingTasksMigrator (to version 24) should migrate: false - up
10:00:47.767 › Migrator ClearClipboardDelayMigrator (to version 25) should migrate: false - up
10:00:47.767 › Migrator RevertLastSyncMigrator (to version 26) should migrate: false - up
10:00:47.767 › Migrator BadgeSettingsMigrator (to version 27) should migrate: false - up
10:00:47.767 › Migrator MoveBiometricUnlockToStateProviders (to version 28) should migrate: false - up
10:00:47.767 › Migrator UserNotificationSettingsKeyMigrator (to version 29) should migrate: false - up
10:00:47.767 › Migrator PolicyMigrator (to version 30) should migrate: false - up
10:00:47.767 › Migrator EnableContextMenuMigrator (to version 31) should migrate: false - up
10:00:47.767 › Migrator PreferredLanguageMigrator (to version 32) should migrate: false - up
10:00:47.767 › Migrator AppIdMigrator (to version 33) should migrate: false - up
10:00:47.767 › Migrator DomainSettingsMigrator (to version 34) should migrate: false - up
10:00:47.767 › Migrator MoveThemeToStateProviderMigrator (to version 35) should migrate: false - up
10:00:47.767 › Migrator VaultSettingsKeyMigrator (to version 36) should migrate: false - up
10:00:47.768 › Migrator AvatarColorMigrator (to version 37) should migrate: false - up
10:00:47.768 › Migrator TokenServiceStateProviderMigrator (to version 38) should migrate: false - up
10:00:47.768 › Migrator MoveBillingAccountProfileMigrator (to version 39) should migrate: false - up
10:00:47.768 › Migrator OrganizationMigrator (to version 40) should migrate: false - up
10:00:47.768 › Migrator EventCollectionMigrator (to version 41) should migrate: false - up
10:00:47.768 › Migrator EnableFaviconMigrator (to version 42) should migrate: false - up
10:00:47.768 › Migrator AutoConfirmFingerPrintsMigrator (to version 43) should migrate: false - up
10:00:47.768 › Migrator UserDecryptionOptionsMigrator (to version 44) should migrate: false - up
10:00:47.768 › Migrator MergeEnvironmentState (to version 45) should migrate: false - up
10:00:47.768 › Migrator DeleteBiometricPromptCancelledData (to version 46) should migrate: false - up
10:00:47.768 › Migrator MoveDesktopSettingsMigrator (to version 47) should migrate: false - up
10:00:47.768 › Migrator MoveDdgToStateProviderMigrator (to version 48) should migrate: false - up
10:00:47.769 › Migrator AccountServerConfigMigrator (to version 49) should migrate: false - up
10:00:47.769 › Migrator KeyConnectorMigrator (to version 50) should migrate: false - up
10:00:47.769 › Migrator RememberedEmailMigrator (to version 51) should migrate: false - up
10:00:47.769 › Migrator DeleteInstalledVersion (to version 52) should migrate: false - up
10:00:47.769 › Migrator DeviceTrustServiceStateProviderMigrator (to version 53) should migrate: false - up
10:00:47.769 › Migrator SendMigrator (to version 54) should migrate: false - up
10:00:47.769 › Migrator MoveMasterKeyStateToProviderMigrator (to version 55) should migrate: false - up
10:00:47.769 › Migrator AuthRequestMigrator (to version 56) should migrate: false - up
10:00:47.769 › Migrator CipherServiceMigrator (to version 57) should migrate: false - up
10:00:47.769 › Migrator RemoveRefreshTokenMigratedFlagMigrator (to version 58) should migrate: false - up
10:00:47.769 › Migrator KdfConfigMigrator (to version 59) should migrate: false - up
10:00:47.769 › Migrator KnownAccountsMigrator (to version 60) should migrate: false - up
10:00:47.770 › Migrator PinStateMigrator (to version 61) should migrate: false - up
10:00:47.770 › Migrator VaultTimeoutSettingsServiceStateProviderMigrator (to version 62) should migrate: false - up
10:00:47.770 › Migrator PasswordOptionsMigrator (to version 63) should migrate: false - up
10:00:47.770 › Migrator GeneratorHistoryMigrator (to version 64) should migrate: false - up
10:00:47.770 › Migrator ForwarderOptionsMigrator (to version 65) should migrate: false - up
10:00:47.770 › Migrator MoveFinalDesktopSettingsMigrator (to version 66) should migrate: false - up
10:00:47.770 › Migrator RemoveUnassignedItemsBannerDismissed (to version 67) should migrate: false - up
10:00:47.770 › Migrator MoveLastSyncDate (to version 68) should migrate: false - up
[11824:1124/100047.772752:ERROR:wayland_connection.cc(198)] Failed to connect to Wayland display: No such file or directory (2)
[11824:1124/100047.772787:ERROR:ozone_platform_wayland.cc(264)] Failed to initialize Wayland platform
[11824:1124/100047.772792:ERROR:env.cc(258)] The platform failed to initialize.  Exiting.
Segmentation fault (core dumped)

Screenshots or Videos

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Additional Context

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Operating System

Linux

Operating System Version

Ubuntu 24.04.1 LTS (Linux hws 6.8.0-49-generic #49-Ubuntu SMP PREEMPT_DYNAMIC Mon Nov 4 02:06:24 UTC 2024 x86_64 x86_64 x86_64 GNU/Linux)

Installation method

Snap

Build Version

2024.11.2

Issue Tracking Info

  • I understand that work is tracked outside of GitHub. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
@KissesRefined KissesRefined added bug desktop Desktop Application labels Nov 24, 2024
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Thank you for reporting this issue! We've added this to our internal tracking system.
ID: PM-15228

@mtb-xt
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mtb-xt commented Nov 27, 2024

We're also affected by this

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@mtb-xt @bitwarden-bot @KissesRefined