Error message when I try to connect to SEB
LOG FILE RUNTIME:

• Safe Exam Browser, Version 3.8.0 (x64), Build 3.8.0.742
  /* Copyright © 2024 ETH Zürich, IT Services
  /*
  /* Please visit https://www.github.com/SafeExamBrowser for more information.

Application started at 2024-11-05 12:45:37.899

Running on Windows 11, Microsoft Windows NT 10.0.22631.0 (x64)

Computer 'TEF3' is a ThinkPad L16 Gen 1 21L7CTO1WW manufactured by LENOVO

Runtime-ID: a7f98b55-6251-4abc-9870-ad6bb33bc20c

2024-11-05 12:45:39.752 [09] - INFO: Initiating startup procedure...
2024-11-05 12:45:39.846 [09] - INFO: Loading text data...
2024-11-05 12:45:39.866 [09] - DEBUG: [Text] System language is 'en', trying to load data...
2024-11-05 12:45:39.877 [09] - DEBUG: [Text] Data successfully loaded.
2024-11-05 12:45:39.878 [09] - INFO: Starting communication host...
2024-11-05 12:45:39.930 [06] - DEBUG: [RuntimeHost] Communication host is opening...
2024-11-05 12:45:39.988 [06] - DEBUG: [RuntimeHost] Communication host has been opened.
2024-11-05 12:45:39.989 [06] - DEBUG: [RuntimeHost] Successfully started communication host for endpoint 'net.pipe://localhost/safeexambrowser/runtime/02d4778f-164b-4f88-b95d-7489a075115c'.
2024-11-05 12:45:39.991 [09] - INFO: Attempting to verify application integrity...
2024-11-05 12:45:41.387 [09] - INFO: Application integrity successfully verified.
2024-11-05 12:45:41.390 [09] - INFO: Application successfully initialized.

2024-11-05 12:45:41.462 [09] - INFO: ### ------------------------------------ Session Start Procedure ------------------------------------- ###
2024-11-05 12:45:41.468 [09] - INFO: Initializing new session configuration...
2024-11-05 12:45:41.470 [09] - INFO: -> Client-ID: 3b993929-79e4-4ef1-a6da-d1052fdae3df
2024-11-05 12:45:41.472 [09] - INFO: -> Runtime-ID: a7f98b55-6251-4abc-9870-ad6bb33bc20c
2024-11-05 12:45:41.473 [09] - INFO: -> Session-ID: 29c68caf-5181-4f50-8b18-926dd8e2eeba
2024-11-05 12:45:41.475 [09] - INFO: Initializing application configuration...
2024-11-05 12:45:41.482 [09] - INFO: No valid configuration resource specified and no local client configuration found - loading default settings...
2024-11-05 12:45:41.509 [09] - INFO: The configuration was successful.
2024-11-05 12:45:41.525 [09] - INFO: Validating version restrictions...
2024-11-05 12:45:41.525 [09] - INFO: There are no version restrictions for the configuration.
2024-11-05 12:45:41.525 [09] - INFO: Validating remote session policy...
2024-11-05 12:45:41.525 [09] - DEBUG: [RemoteSessionDetector] System appears not to be running in a remote session.
2024-11-05 12:45:41.525 [09] - INFO: [SystemSentinel] Disabled sticky keys (original state: functionality available and disabled, hotkey active).
2024-11-05 12:45:41.540 [09] - INFO: [SystemSentinel] Starting cursor verification...
2024-11-05 12:45:41.540 [09] - INFO: [SystemSentinel] Cursor configuration successfully verified.
2024-11-05 12:45:41.540 [09] - INFO: [SystemSentinel] Starting ease of access verification...
2024-11-05 12:45:41.540 [09] - INFO: [SystemSentinel] Ease of access configuration successfully verified (value does not exist).
2024-11-05 12:45:41.540 [09] - INFO: Successfully ensured session integrity.
2024-11-05 12:45:41.540 [09] - INFO: Validating virtual machine policy...
2024-11-05 12:45:41.556 [09] - WARNING: [Registry] Failed to get sub keys for 'HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\TaskFlow\DeviceCache'.
2024-11-05 12:45:41.556 [09] - DEBUG: [VirtualMachineDetector] Computer 'TEF3' appears not to be a virtual machine.
2024-11-05 12:45:41.556 [09] - INFO: Validating display configuration...
2024-11-05 12:45:41.587 [09] - INFO: [DisplayMonitor] Detected active, internal display 'DISPLAY\LEN41B5\5&1b3dfee8&0&UID512_0' connected via 'Internal'.
2024-11-05 12:45:41.587 [09] - INFO: [DisplayMonitor] Detected 1 active displays, 1 are allowed.
2024-11-05 12:45:41.587 [09] - INFO: Display configuration is allowed.
2024-11-05 12:45:41.587 [09] - INFO: Initializing service...
2024-11-05 12:45:41.587 [09] - INFO: The service will be ignored for the next session.
2024-11-05 12:45:41.603 [09] - INFO: Initializing kiosk mode 'CreateNewDesktop'...
2024-11-05 12:45:41.603 [09] - DEBUG: [DesktopFactory] Found desktop handle for thread with ID = 6356. Attempting to get desktop name...
2024-11-05 12:45:41.603 [09] - DEBUG: [DesktopFactory] Successfully determined current desktop 'Default' [188].
2024-11-05 12:45:41.619 [09] - INFO: Current desktop is 'Default' [188].
2024-11-05 12:45:41.619 [09] - DEBUG: [DesktopFactory] Attempting to create random desktop...
2024-11-05 12:45:41.619 [09] - DEBUG: [DesktopFactory] Successfully created random desktop 'VpGTDB' [1340].
2024-11-05 12:45:41.619 [09] - INFO: Created custom desktop 'VpGTDB' [1340].
2024-11-05 12:45:41.650 [09] - INFO: Successfully activated custom desktop.
2024-11-05 12:45:41.650 [09] - INFO: [DesktopMonitor] Started monitoring desktop 'VpGTDB' [1340].
2024-11-05 12:45:41.666 [09] - INFO: Starting new client process...
2024-11-05 12:45:41.666 [09] - INFO: [ProcessFactory] Attempting to start process 'C:\Program Files\SafeExamBrowser\Application\SafeExamBrowser.Client.exe'...
2024-11-05 12:45:41.791 [09] - INFO: [ProcessFactory] Successfully started process 'C:\Program Files\SafeExamBrowser\Application\SafeExamBrowser.Client.exe' with ID = 10884.
2024-11-05 12:45:41.791 [09] - DEBUG: [Process 'SafeExamBrowser.Client.exe' (10884)] Initialized termination event.
2024-11-05 12:45:41.791 [09] - INFO: Waiting for client to complete initialization...
2024-11-05 12:45:43.624 [13] - DEBUG: [Process 'SafeExamBrowser.Client.exe' (10884)] Process has terminated.
2024-11-05 12:45:43.625 [09] - ERROR: Client instance terminated unexpectedly during initialization!
2024-11-05 12:45:43.626 [09] - ERROR: Failed to start new client instance! Aborting procedure...
2024-11-05 12:45:43.629 [09] - INFO: Reverting kiosk mode 'CreateNewDesktop'...
2024-11-05 12:45:43.629 [09] - INFO: [DesktopMonitor] Stopped monitoring desktop 'VpGTDB' [1340].
2024-11-05 12:45:43.640 [09] - INFO: Switched back to original desktop 'Default' [188].
2024-11-05 12:45:43.640 [09] - INFO: Closed custom desktop 'VpGTDB' [1340].
2024-11-05 12:45:43.656 [09] - INFO: Finalizing service...
2024-11-05 12:45:43.656 [09] - INFO: [SystemSentinel] Successfully reverted sticky keys (original state: functionality available and disabled, hotkey active).
2024-11-05 12:45:43.656 [09] - INFO: ### -------------------------------------- Session Start Failed -------------------------------------- ###

2024-11-05 12:45:45.866 [08] - INFO: Initiating shutdown procedure...
2024-11-05 12:45:45.877 [08] - INFO: Stopping communication host...
2024-11-05 12:45:45.880 [08] - DEBUG: [RuntimeHost] Communication host is closing...
2024-11-05 12:45:45.896 [08] - DEBUG: [RuntimeHost] Communication host has been closed.
2024-11-05 12:45:45.897 [08] - DEBUG: [RuntimeHost] Terminated communication host for endpoint 'net.pipe://localhost/safeexambrowser/runtime/02d4778f-164b-4f88-b95d-7489a075115c'.
2024-11-05 12:45:45.897 [08] - INFO: Application successfully finalized.

Application terminated at 2024-11-05 12:45:45.936

CLIENT LOG FILE:

New client instance started at 2024-11-05 12:45:43.389

2024-11-05 12:45:43.389 [01] - INFO: Initiating startup procedure...
2024-11-05 12:45:43.404 [01] - INFO: Loading text data...
2024-11-05 12:45:43.420 [01] - DEBUG: [Text] System language is 'en', trying to load data...
2024-11-05 12:45:43.420 [01] - DEBUG: [Text] Data successfully loaded.
2024-11-05 12:45:43.420 [01] - INFO: Initializing runtime connection...
2024-11-05 12:45:43.436 [01] - DEBUG: [RuntimeProxy] Trying to connect to endpoint 'net.pipe://localhost/safeexambrowser/runtime/02d4778f-164b-4f88-b95d-7489a075115c' with authentication token 'bc81d8e2-8709-4eee-94a2-36047f89904e'...
2024-11-05 12:45:43.515 [01] - DEBUG: [RuntimeProxy] Communication channel is opening...
2024-11-05 12:45:43.530 [01] - WARNING: [RuntimeProxy] Communication channel has faulted!
2024-11-05 12:45:43.546 [01] - WARNING: [RuntimeProxy] Endpoint 'net.pipe://localhost/safeexambrowser/runtime/02d4778f-164b-4f88-b95d-7489a075115c' could not be found!
2024-11-05 12:45:43.546 [01] - ERROR: Failed to connect to the runtime. Aborting startup...
2024-11-05 12:45:43.546 [01] - INFO: Closing runtime connection...
2024-11-05 12:45:43.546 [01] - INFO: Application startup aborted!

2024-11-05 12:45:43.546 [01] - INFO: Initiating shutdown procedure...
2024-11-05 12:45:43.562 [01] - INFO: Application successfully finalized.

Client instance terminated at 2024-11-05 12:45:43.577

--
We tried to block firewalls - change settings - allow location - everything --- still not working
Need help ASAP