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Five9 Intelligent Virtual Agent Savings Calculator
Use this calculator to understand how much you can save by using a team of virtual agents to handle routine service tasks.
Five9 Intelligent Virtual Agent Savings Calculator
Select Task
Busy Hour Call Volume *
Average Handle Time
600 SecondsEstimated Number Agents
63Fully Burdened Cost of a Live Agent
$
Labor Cost of Virtual Agent
$
List Price of a Live Agent Software Seat
$
List Cost of Virtual Agent
$
Customer Cost Using Live Agents
$ 221,025Customer Cost Using IVAs
$ 28,350
When COVID-19 hit we needed a way to handle the massive influx of calls. Five9 Intelligent Virtual Agent which uses Google CCAI allowed us to coordinate callback times, collect information, and then automatically schedule a callback. It was easy to setup quickly handling 87% of the calls without an agent being involved. In one week, it scheduled over 65,000 callbacks.
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Deal with Spikes in Call Capacity
- Handle high call volumes with virtual agents
- Customers don’t have to wait to speak with a live agent
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Reduce Costs
- Activate virtual agents to handle repetitive tasks
- Leave more complex tasks to live agents
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Avoid Compliance Issues
- Let IVAs gather and handle sensitive data
- Ensure PCI and HIPAA compliance
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Reduce Average Handle Time (AHT)
- Accurately route calls to the right resource
- Capture customer intent and route to the right agent
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Properly Staff Your Contact Center
- IVAs augment agent skills to handle self-service
- Agents have time to serve high value customers
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Reliable Digital Workforce
- IVAs are always on and do not churn
- Help customers 24/7 when agents are not available
Creating Powerful Customer Connections Since 2001
20+
Years of Cloud Contact Center Experience
2,600+
Customers Worldwide
14+ Billion
Call Minutes Recorded Annually
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