Customer Service Channels

You name it, we’ve got it.

Your customers are reaching out from an ever-growing range of channels (calls, chats, DMs), but with Dixa, your agents only need one platform—and one screen!—to answer.

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Every channel, even voice

We have voice, email, chat, and social messaging on one beautiful screen.

Intuitive user experience

Transform the agent experience by providing a consistent, intuitive UX.

Prioritize across channels

Ensure urgent inquiries are always handled first, regardless of channel.

A truly omnichannel platform.

No matter where your customers are writing–or calling–from, you can answer them, straight from Dixa, right out of the box. It’s not a plugin. It’s not an added feature with a hidden cost. To us, it’s the foundation on which great customer experiences are built.

Your customers are on a lot of channels.

Phone

Explore our flexible, full-featured phone system that runs in your browser.

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Live Chat

Meet your customers when they are most engaged and ready to chat.

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Dixa Messenger

Offer a seamless messaging experience across channels & devices.

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Chatbot

Decrease costs while increasing loyalty with automation that doesn’t deflect but engages.

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Mim

Engage at scale with instant, accurate answers for customers.

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Email

Organize your inbox with intelligent routing and powerful workflows.

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Facebook Messenger

Meet your customers where they are, and elevate your CX with convenient communication.

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Be available on the #1 messaging app in the world.

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Instagram

Boost sales by engaging with your customers in-app.

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Book a personalized demo to see Dixa in action.

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Give agency to your agents.

All channels are natively built into Dixa, enabling agents to set themselves as active on multiple channels at once. Meanwhile, managers have visibility into agent activity, and can ensure no channel gets backed up. If one channel needs support, an agent can be there with just a click (and without even switching tabs).

Know your customers by name, not by channel.

Customer journeys are varied: rarely do they follow a set path or use just one device. Because Dixa is omnichannel, it doesn’t matter if Sarah sent an email, called, then started a chat: her conversation (and purchase) history is available from all channels. Meaning your agents have all the context they need to provide personalized, non-repetitive, service.