All Systems Operational
DeepL Pro Operational
DeepL Free Operational
DeepL Pro API Operational
DeepL Free API Operational
DeepL Voice for Meetings Operational
DeepL Voice for Conversations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 13, 2025
Postmortem - Read details
Mar 13, 14:41 UTC
Resolved - Between 13:39 and 14:11 UTC, there were elevated error rates with translations that utilized glossaries as well as glossary editing.
Mar 13, 13:45 UTC
Resolved - This incident has been resolved.
Mar 13, 10:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 08:53 UTC
Investigating - We are investigating this issue.

Affected Services: Login (SSO)
Affected Clients: Website

Mar 13, 08:48 UTC
Mar 12, 2025
Postmortem - Read details
Mar 12, 13:04 UTC
Resolved - This incident has been resolved.
Mar 12, 11:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 12, 11:54 UTC
Investigating - We are investigating this issue.

Affected Services: Glossary
Affected Clients: Website, Windows App, MacOS App, Android App, iOS App, Chrome Plugin, Edge Plugin

Mar 12, 11:46 UTC
Mar 11, 2025
Postmortem - Read details
Mar 12, 13:39 UTC
Resolved - This incident has been resolved.
Mar 11, 15:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 14:59 UTC
Investigating - We are investigating this issue.

Affected Services: Glossary
Affected Clients: Website, Windows App, MacOS App, Android App, iOS App, Chrome Plugin, Edge Plugin

Mar 11, 14:52 UTC
Postmortem - Read details
Mar 12, 13:49 UTC
Resolved - This incident has been resolved.
Mar 11, 14:33 UTC
Update - We are continuing to monitor for any further issues.
Mar 11, 14:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 11, 14:27 UTC
Investigating - We are investigating this issue.

Affected Services: Login SSO
Affected Clients: Website

Mar 11, 14:11 UTC
Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025
Resolved - On 7 March 2025, from 09:55 AM to 10:03 AM UTC, an update to our "DeepL Voice for Meetings" service caused connection drops and prevented new sessions from starting. Customers using DeepL Voice for Conversations were unaffected.
Mar 7, 09:55 UTC
Mar 6, 2025
Postmortem - Read details
Mar 6, 18:04 UTC
Resolved - We have rolled out a fix and the issue has been resolved.
Mar 6, 17:56 UTC
Update - We are continuing to work on a fix for this issue.
Mar 6, 17:31 UTC
Identified - We are again seeing a small number of API requests fail, we have identified the problem and are working on a fix.
Mar 6, 17:29 UTC
Update - We can confirm that service is restored and error rates have further reduced. We will continue monitoring for errors.
Mar 6, 16:17 UTC
Monitoring - We've identified and rolled out a fix. Error rates are reducing are services are being restored. We will continue monitoring.
Mar 6, 15:58 UTC
Investigating - We are looking into errors within the authentication layer which are preventing users from using DeepL Pro services.
Mar 6, 15:39 UTC
Mar 5, 2025
Resolved - A fix has been implemented.
Mar 5, 18:56 UTC
Monitoring - We've identified and isolated a faulty node. The higher latency that some users may experience should now be better. We are monitoring the situation.
Mar 5, 18:21 UTC
Investigating - We are investigating this issue.

Affected Services: Translations, Document Translations, Glossary, Write, Login, Login (SSO)
Additional Info: Our automated alerting notified us of degraded response times in a datacenter.

Mar 5, 17:50 UTC
Mar 4, 2025

No incidents reported.

Mar 3, 2025

No incidents reported.

Mar 2, 2025

No incidents reported.

Mar 1, 2025

No incidents reported.

Feb 28, 2025

No incidents reported.

Feb 27, 2025
Postmortem - Read details
Feb 27, 11:43 UTC
Resolved - This incident has been resolved.
Feb 27, 11:38 UTC
Identified - We have identified the issue and will restore service shortly.
Feb 27, 11:32 UTC
Investigating - We are investigating this issue.

Affected Services: Account Reporting
Additional Info: We are investigating issues with downloading usage reports for team members on DeepL Pro

Feb 27, 09:45 UTC