Nick Moran
Evangelist Director, IT Nation APAC
Company description
ConnectWise is the world's leading software company dedicated to the success of managed service providers (MSPs) that support millions of small and midsized businesses (SMBs) globally. With over 40 years of commitment to partner success, ConnectWise provides unmatched software, services, community, and integrations to fuel profitable growth. ConnectWise introduced the world's first true MSP platform—Asio™—providing unprecedented flexibility and security with built-in artificial intelligence, robotic process automation, and machine learning capabilities. It all adds up to efficient, productive end-to-end MSP solutions, including IT documentation, data management, cybersecurity, remote monitoring, and backup technologies. Discover how ConnectWise is transforming the IT industry at connectwise.com
Top Products, Services and Solutions
Backup and Disaster Recovery Products, Document Management, IT Management Software
Market Segment
SMB/SME (Up to 50 seats)
Target Industry Sector
Other
What kinds of partners are you looking for?
ConnectWise is seeking partners who align with their mission and values, and who are committed to delivering exceptional technology solutions and services. The company is looking for partners who provide outstanding customer experiences and who prioritise long-term relationships. ConnectWise values collaboration and seeks partners who are willing to work together to drive mutual success. Additionally, they are interested in partners who are innovative, adaptable, and have a strong track record of delivering results in the IT industry.
What are the key ways your partner program benefits partners?
The goal of the ConnectWise Partner Program is to provide partners access to solutions, training, sales and marketing support, networking opportunities, and tools for business growth and profitability. It is a comprehensive program designed to support and empower technology solution providers, managed service providers (MSPs), and value-added resellers (VARs). It offers a range of benefits to partners, including: 1. Access to Industry-Leading Solutions: Partners gain access to ConnectWise's suite of software solutions, enabling them to streamline operations and deliver exceptional services. 2. Training and Education: ConnectWise offers extensive training resources, including online courses and certifications, to help partners enhance their skills and stay updated with industry trends. 3. Sales and Marketing Support: The program provides sales and marketing resources to assist partners in generating leads, closing deals, and growing their customer base. 4. Partner Community and Networking: ConnectWise fosters a vibrant partner community, allowing professionals to connect, collaborate, and share best practices. 5. Business Growth and Profitability: The program aims to help partners drive business growth and increase profitability by optimising operations and maximising revenue potential.
What's the biggest reason partners should work with you?
ConnectWise is innovating faster than any other software company in the industry dedicated to MSPs. Offering groundbreaking technology like the Asio Platform, Sidekick™, RPA and more. Here are the main reasons why MSPs should consider partnering with ConnectWise. Comprehensive Solution Suite: ConnectWise offers a comprehensive suite of software solutions that cater to various aspects of technology solution providers' operations, including PSA, RMM, cybersecurity, and more. Partners may be attracted to the convenience and efficiency of having all these solutions integrated into one platform—Asio. 1. Industry-Leading Innovation: ConnectWise has a track record of innovation and staying ahead of industry trends. Partners may be drawn to their commitment to developing cutting-edge technologies and solutions that can help them stay competitive in the rapidly evolving IT landscape. 2. Strong Partner Support: ConnectWise is known for providing robust support to its partners. This includes training, educational resources, sales and marketing support, and a vibrant partner community. Partners may value the extensive support network that ConnectWise offers to help them succeed. 3. Focus on Partner Experience: ConnectWise places a strong emphasis on delivering exceptional customer experiences. Partners may appreciate this focus, as it aligns with their own commitment to providing high-quality services and building long-term relationships with their clients. 4. Business Growth Opportunities: ConnectWise's partner program is designed to help partners drive business growth and increase profitability. With access to resources, tools, and networking opportunities, partners may see ConnectWise as a valuable partner in achieving their growth objectives.
What is your organisation's top accomplishment benefitting partners over the past year?
In the last 12 months, ConnectWise has been hyper-focused on innovation as is evident through their automation solutions like ConnectWise Sidekick and RPA, which are embraced by MSPs to automate ticket handling. The company has differentiated itself from the competition with ConnectWise Asio Platform, offering generative AI-driven insights and seamless automation across products. Recently, the company announced Security360, a system that consolidates and standardises security data from various tools to provide MSPs with a comprehensive view of their clients' attack surface. By utilising this system, MSPs can optimise their security tools, enhance threat detection, streamline response efforts, and continuously improve their clients' security posture. ConnectWise Security360 aggregates data from different security tools and generates an MSP Security Score, allowing MSPs to assess risk exposure across their client base and identify areas that require immediate attention for remediation. This system addresses the challenge of managing large volumes of data generated by multiple security tools, enabling MSPs to make better risk-based decisions and transform security data into meaningful insights. ConnectWise has also formed a strategic partnership with Microsoft, offering an integration with Microsoft® Defender for Business to enhance cybersecurity offerings. The company’s commitment to innovation and providing award-winning products has earned ConnectWise global recognition in the IT industry.
Share a success story about one of your Australian partners
https://www.connectwise.com/en-au/partner-case-study/grassroots-it
Do you have a program or initiative to help partners achieve environmental or social outcomes?
ConnectWise is actively promoting sustainability in its channel program through the PitchIT Accelerator Program. Launched in 2018, this program allows ConnectWise to invest in and support its vendor partners within the ConnectWise ecosystem, benefiting IT providers. The annual PitchIT accelerator program, now in its 5th year, focuses on nurturing growth for startup integration partners dedicated to the MSP space. Selected companies receive comprehensive assistance through a 16-week business transformation course led by industry experts. This course covers essential areas such as sales, marketing, branding, messaging, and product security, while also providing guidance on crafting effective pitches. ConnectWise also collaborates with the chosen vendors through co-marketing initiatives, conducting webinars within the MSP space to enhance awareness, refine pitches, and share expertise with partners. Additionally, the program offers vendors the opportunity to showcase their integrations on the ConnectWise Marketplace, increasing visibility among partners. The top three finalists receive personalised coaching to fine-tune their pitch and have the chance to present their ideas live at IT Nation Connect in North America. As an incentive, ConnectWise awards $100,000 in grant money to the top two finishers, with $70,000 for the first-place winner and $30,000 for the second-place winner. It's important to note that these grants are not investments but financial support to aid the winners' endeavors. Applying to the program is free, and if accepted, there are no participation fees. ConnectWise is committed to fostering innovation and sustainability within the channel by providing valuable resources and opportunities to emerging companies.
Distributors we work with
BlueChip InfoTech, Dicker Data New Zealand, Ingram Micro Australia, Ingram Micro New Zealand
