Crisis Text Line is a leading mental nonprofit that provides 24/7 free text support to people in crisis. We understand that it takes a community of partners and individuals to build a sustainable and high-quality mental health support system available to anyone who needs it. That’s why Crisis Text Line prioritizes compassionate, non-judgmental, and empathetic mental health support that is free and easy to access for everyone.
Everyone should have access to compassionate and comprehensive mental health care. It takes considerable personal resources to seek out care from a doctor, therapist, or licensed counselor. Not to mention the cultural and societal stigmas attached to mental health concerns that hold back people from all backgrounds. While Crisis Text Line is not a replacement for therapy and ongoing treatment, we pride ourselves on being a safe, accessible, and supportive option for people in crisis – people who need help right now.
In order to provide a consistently thoughtful and helpful service to people at risk, we never cut corners in developing our technology, hiring compassionate staff, training our volunteers, and maintaining an advanced, well-researched approach to mental health care. We have a 100%, four-star rating on Charity Navigator, a non-profit rating system that reviews our records on Accountability & Finance, Culture & Community, and Leadership & Adaptability. This is an important criteria to consider when making your choice about the best mental health organizations to donate to. Learn more about our 100% rating here.
Our committed approach to mental health care is not cheap, and the free service we offer to texters is by no means free on the other side. Want to know where your mental health donation goes at Crisis Text Line?
It supports someone during their time of crisis
$28 supports 1 texter during a painful time when they need immediate, empathetic support.
It supports the clinical supervisors who ensure every text is handled with care
$238 supports 1 hour of clinical supervision from our trained mental health care professionals, who provide ongoing support and oversight to our volunteer Crisis Counselors for every conversation they take while on the platform.
It supports the technology that connects thousands of texters to real, human responses within minutes
$580 supports 3 days of the technology that keeps our texting server and volunteer portal running and reliable 24 hours a day, 7 days a week.
It supports the volunteer training of our crisis counselors
$1,008 supports the comprehensive, 15-hour mental health training that all of our volunteer Crisis Counselors must complete before taking on their first conversation via text.
A tax-deductible, one-time cash donation is an excellent way to offer immediate support of Crisis Text Line’s mission to provide free, 24/7 text support to people experiencing a mental health crisis. We appreciate any amount you can spare.
To make a donation through cryptocurrency, please go to use the tool found here.
We also accept donations via check. Please make your check out to “Crisis Text Line” and mail the check to our P.O. Box. We will send you an acknowledgment letter once your check is received.
Please mail checks to Crisis Text Line, PO Box 24163, New York, NY 10087.
When you commit to a tax-deductible monthly donation to Crisis Text Line, you become a member of our Empathy Network. Crisis Text Line’s monthly donor community is made up of hundreds of loyal supporters on a mission to build an empathetic world where nobody feels alone. Recurring donations are one of the best ways to help Crisis Text Line maintain a free and reliable service for everyone in their moments of crisis.
Whether you make a one-time donation, a monthly recurring donation, or a large philanthropic gift, you can be sure that your money is directly applied to our mental health mission. While providing free, 24/7 text support is the core of our operation, we also work in communities as a pillar of education and advocacy for those learning about mental health care and those in need of it.
We use your donation to…
Support people experiencing a mental health crisis – Texters use our service free of charge because of supporters like you. It costs us $28 to support one texter’s conversation on our Platform.
Help social work students complete their program requirements – We partner with universities to help social work students complete their practicum program requirements to graduate by supporting texters on our Platform. This program creates pathways for more mental health professionals and supports texters in their moments of need.
Train volunteers in mental health best practices – Volunteers must complete a 15-hour training to become a volunteer Crisis Counselor. Our Volunteer Experience team guides them through the training where they learn key skills like active listening and de-escalation techniques which impacts them beyond their time on our Platform and makes the world a more empathetic place.
Raise awareness for mental health resources – We partner with schools and universities across the U.S. to share our service as a resource for young adults in need of support.
There are many ways you can support Crisis Text Line and become a philanthropic partner. If you have any questions about the best way to maximize your support, please contact us at [email protected], or explore these additional giving options.
Did you know that many companies can match donations made by their employees to our organization, and also donate on behalf of employees who volunteer with us? This is an excellent way to help us address the mental health crisis and double your impact.
Contact your HR department or use the search tool to see if your company will maximize your giving! Search results will be specific to your employer. You can access forms, guidelines, and instructions that you need to submit a matching gift.
We are so grateful that individuals like you message us in hopes to help financially support Crisis Text Line’s work. In fact, when an individual creates a fundraising page and asks their friends, family, and network to contribute, they have a 1 in 4 chance of receiving a donation, whereas if the organization asked, we would have 1 in 1,765 chance of someone making a donation. Simply put, your fundraising efforts make a BIG impact for us. All donations allow us to provide a free and reliable service for people in crisis. If you have any questions about creating a page or want some fundraising tips from our staff, email us at [email protected]. We want to make sure you feel confident and that your fundraiser is a success!
Many of our supporters who have an online audience choose to fundraise through a Livestream on Twitch, YouTube, Facebook, or Mixer. In this format, you can spread awareness about Crisis Text Line’s mission to your fans and followers. There are so many great mental health organizations to donate to, but standing up as an advocate for Crisis Text Line educates your followers on Crisis Text Line’s commitment to being one of the best mental health organizations to donate to.
Let’s turn compassion into action! Create your own fundraiser to support Crisis Text Line and make a meaningful impact for individuals in crisis. Invite your friends and family to join you in this effort, and together, we can spread mental health awareness and provide critical support to those who need us most.
Check out this video to see just how easy it is to start a fundraiser. By setting up your own fundraising page, you’ll directly help amplify Crisis Text Line’s mission and make a significant difference for texters seeking help from our free, confidential 24/7 service.
Click here to start your own fundraiser today and see just how far your impact can go!
Donating your time can make a big difference! Crisis Text Line offers online mental health volunteer opportunities for anyone looking to make a positive impact in their own life and the lives of others. Our volunteer Crisis Counselors provide emotional support to those in need, 24/7, through text messaging. As a volunteer, you will answer texts from people in crisis, helping them reach a calmer and safer state of mental well-being through active listening, collaborative problem solving, and safety planning. In order to become a volunteer Crisis Counselor, we offer free online mental health training to ensure that you’re prepared to handle any situation.
