What is an eSIM?
Can I use an eSIM with CREDO Mobile?
How do I activate an eSIM on a device I want to bring to CREDO Mobile?
Activating a BYOD phone on CREDO Mobile is easy.
Go to our BYOD page, https://www.credomobile.com/byod/, and enter IMEI2 to check if your device is compatible. To find IMEI2 on an iPhone tap Settings and navigate to General>About and look for IMEI2. Your phone must be unlocked before bringing it to CREDO.
Choose a rate plan
Add your porting information if you want to bring your old phone number to CREDO. If not, CREDO will assign you a new phone number.
You will receive an email when your account is approved and then you can activate your device at www.credomobile.com/GetStarted.
If you don’t have an eSIM compatible device, you may still bring your device to CREDO.
Go to https://www.credomobile.com/byod/ to check compatibility and we will mail you a SIM Card to activate.
How do I activate a phone I purchased from CREDO Mobile if I am using eSIM?
Your device’s lock status is not impacted by the use of eSIM. Please call 1-866-306-2900 if you have questions about CREDO’s lock policy.
If your phone with an active eSIM is lost or stolen, you can suspend service in Member Services under Phone & Plan, or you can call customer service at 1-866-306-2900.
If you delete your eSIM, your CREDO Mobile plan has not been cancelled. Please call customer service at 1-866-306-2900 to get a new eSIM for the device. If you wish to cancel service with CREDO (and we hope you don’t), please visit: our helpdesk article on cancelling a line of service.
Please visit our helpdesk article on international travel to learn more about traveling internationally with CREDO.
If you have an eSIM only iPhone 14 or iPhone 14 Pro model and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Set-Up process, you can choose to continue without Wi-Fi. This allows you to setup your new eSIM without Wi-Fi —at no cost to you.
Dual SIM allows users to use two phone numbers at the same time. For example, you can useone number for business and another number for personal. Or you can add a local data planwhen you travel outside of the country or region. You can learn more about Dual SIM with an eSIM here: https://support.apple.com/en-us/HT209044
Why should I switch to CREDO Mobile?
$95 Million Dollars. Over the years, that is how much CREDO has donated to non-profits trying to make the world a better place. Every month CREDO donates to groups working on important issues that include women’s rights, climate justice, peace and civil rights. When you switch to CREDO Mobile, you get everything you want in a phone company and the great feeling knowing you are helping to make a better world.
You can vote on which groups get this month’s donations at www.credodonations.com.
