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Empowering consumers and ensuring safety

Last updated: 28 November 2024

Get informed, stay safe, and resolve disputes with confidence.
Discover resources, guidance, and services for consumers and businesses in Western Australia.

Learn more about Consumer Protection

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Help and complaints

We have the tools to help you resolve a problem or handle a complaint.
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Bonds

How to lodge, change or claim a bond.

Returns and refunds

Need to return an item or cancel a service? Know your rights.

Rent reforms

The rent reforms are helping you make your rental feel like a home.
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Renting a home

Know your rights and responsibilities when renting a home.
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Retirement villages

Advice on finding a village, moving in and leaving.
Handling complaints

Handling complaints

Tips for business on managing customer complaints.
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Aboriginal consumers

Consumer rights resources to empower Aboriginal consumers.
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Buying a vehicle

What to look out for when buying a car.
Online shopping and gifts

Online shopping and gifts

Know your rights for returns when buying online and buying gifts.

News and alerts

See all news and alerts

Commissioner's Blog: Sounding the alarm on the dangers of lithium-ion batteries

Lithium-ion batteries have become the fastest growing home fire risk in Western Australia according to the Department of Fire and Emergency Services.

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow.

Commissioner's Blog: Granny’s gift not so great? Here’s what you can do

Twelve days of Christmas has passed, the tree has been taken down and you’re left looking at some unwanted gifts and wondering what to do with them.

Campaigns

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Holiday to home

$10,000 incentive for property owners to transition existing short-term rental accommodation to long term rental.

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Ticket scalping

Don’t miss out on your favourite band because you bought a dodgy ticket. Resale tickets must have specific information and not cost more than 10% of the original ticket price. 

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Fitness services

Getting fit for summer? Don’t be pressured into signing contracts for fitness memberships and services.  

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Contact us

We’re always here and happy to help! Reach out to us on any issues about tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations, and charities and associations. 

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Acknowledgement of Country

The Government of Western Australia acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

© Government of Western Australia 2017 to 2024