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  • iPhone eSIM set up procedure
  • Android eSIM set up procedure

Go To “Settings”>
Select “Cellular”

Tap“Add Cellular Plan”

Scan QR code

Enter Confirmation Code “0000”

Tap“Add Cellular Plan”


Tap “Secondary” then
select “Continue”

Tap “Secondary” then
select “Continue”

Go to“Home Screen” and Swipe down from top to check on eSIM status

Go to “Settings” then
Tap “Network &
internet”

Tap “Mobile Network”


Tap “Download a SIM
instead ”

Tap “Next”


Select “OK

Scan QR code

Enter confirmation code “0000”

Activate “CHT Taiwan”
Cellular Plan

Q&A
Q1：What is an eSIM?
An eSIM is a digital SIM that eliminates the need for a physical SIM card. With eSIM, you can quickly and easily transfer an existing cellular plan or get a new cellular plan, all digitally. And it’s more secure - someone can’t remove the physical SIM card if your iPhone is lost or stolen. In just a few simple steps, you are ready to make calls, send messages, and browse the web.
Q2：What plans are available to eSIMs?
CHT offers monthly plans and prepaid plans.
Q3：Is there any setup fee for eSIMs?
The application for free.
Q4：Which smartphone devices are available?
The mobile models that have passed the company's network testment are listed. Please contact your brand mobile phone supplier whether other mobile models are applicable or not.
Apple:
iPhone:
1. Hardware : iPhone XS, iPhone XS MAX, iPhone XR and the later models (Note: iPhone models that were sold in China are not applicable with eSIM. And some series of iPhone models sold in Hong Kong and Macau have eSIM functionality).
2. Operating system: iOS 12.2 or the later version.

iPad:
1. Hardware : iPad Pro (13-inch ,M4), iPad Pro (12.9-inch，the third generation or the later models), iPad Pro (11-inch,M4), iPad Pro (11-inch, the first generation or the later models), iPad Air (13-inch ,M2), iPad Air (11-inch ,M2), iPad Air (11-inch,M2), iPad Air (the third generation or the later models), iPad mini (the fifth generation and the sixth generation), iPad (the seventh generation or the later models)
2. iOS 12.2 or the later version.

Google:
Hardware : 1. Pixel 4 and the later models.

Q5：How to install eSIM without cellular data?
Connect airport free Wi-Fi or go to any CHT direct selling store for Wi-Fi
Note, if you have an eSIM for iPhone 14 / iPhone 14 Pro model and you don’t have a Wi-Fi network, Apple has a new solution to activate your eSIM. During the Set Up process, you can choose to continue without Wi-Fi and with no cost.
If there is any technical issues about eSIM, please feel free to contact customer service or go to direct selling stores for help
Monthly Plan Customer Service Number: 0800-080-123
Prepaid Plan Customer Service Number: 0800-080-928
Q6：Is iPhone can keep multiple eSIMs?
Yes. You can store multiple eSIMs on one device, but only two eSIMs can be used at a time.
Q7：How can I use iPhone DSDS(Dual SIM Dual Standby)？
Use dual sim (SIM or eSIM), both your phone numbers can make and receive voice / messages / data. But only can use one cellular data network at a time.
Q8：If I accidently deleted eSIM profile what can I do ?
1. Re-application after cancellation will be charged for NT$300 each time and must be processed at the direct selling stores in Taiwan.
2. Please feel free to contact customer service or go to direct selling stores for help
Monthly Plan Customer Service Number: 0800-080-123
Prepaid Plan Customer Service Number: 0800-080-928
Q9：If I delete my eSIM what happens to my cellular plan?
If you delete your eSIM, your cellular plan has not been cancelled. If you no longer need to use monthly / prepaid plan, please go to direct selling store to terminate the contract.
Q10：If I am traveling to Taiwan from abroad, can I download a local eSIM on CHT network?
You can use our online reservation（for foreign visitors） to accelerate the application process.（https://prepaidsim.twgate.net/reservation_en.html?clickres_menu）
When you arrive at airport CHT service center, you may ask staff for eSIM service.
https://prepaidsim.twgate.net/reservation_en.html?clickres_menu#buy
Q11：If I have an eSIM for iPhone 14 / iPhone 14 Pro, can I use it on CHT’s network?
If you purchased an unlocked eSIM for iPhone 14 / iPhone 14 Pro model, you can activate it on CHT’s network.
Note, how to check your iPhone is unlocked?
1. Go to Settings > General, and tap About.
2. Under Carrier Lock, you should see a message that says "No SIM restrictions." If you don't see that message, contact your carrier.
If there is any technical issues about eSIM, please feel free to contact customer service or go to direct selling stores for help.
Monthly Plan Customer Service Number: 0800-080-123
Prepaid Plan Customer Service Number: 0800-080-928