Customer Experience and Engagement Solutions

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Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming the CX, the public sector can build and establish greater trust with those it serves.

The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.










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Trusted Software Solutions from CX and Engagement Providers

Agencies must adopt technology solutions that advance and expand digital government services to meet the needs of constituents. The benefits of adopting CX technologies include:

  • Increasing efficiency of services
  • Establishing trust among constituents
  • Building agency reputability

Explore Carahsoft’s CX and Engagement portfolio below for leading solutions from our vendor partners.

  • All Customer Experience & Engagement Vendors
  • Website Modernization and Mobile Enhancement (23)
  • Digitization of Services (39)
  • Customer Services (36)
  • Public Outreach (15)
  • Social Media (7)
  • Electronic Signatures (5)
  • Call Center (8)
  • Accessibility & Adaptive Technology (12)

All Customer Experience & Engagement Vendors

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Discover Customer Engagement Innovations

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A trusted partner on the transformation journey
https://www.carahsoft.com/innovation/topic/97/Citizen%20Experience

Digital Customer Experience Trends 


Public Sector CX Events

Webcast
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CUSTOMER EXPERIENCE EVENT
Hosted By: Docusign, Salesforce & Carahsoft
Carahsoft December 03, 2024
Carahsoft 7:00 PM ET
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Event
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CUSTOMER EXPERIENCE EVENT
Hosted By: ServiceNow & Carahsoft
Carahsoft December 03, 2024
Carahsoft 7:00 PM ET
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Government Customer Service Resources

Empower State & Local Government with Accelerated Data Intelligence CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
State and local governments face increasing challenges in managing and utilizing their vast amounts of data. Informatica offers an intelligent, automated approach to data discovery, enabling agencies to efficiently locate, understand, and leverage critical data across diverse, complex systems. By automating the discovery process, organizations unlock the value of their data, drive informed decision-making, and improve citizen services.

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What Content Velocity Means to the DOD's Mission CUSTOMER EXPERIENCE & ENGAGEMENT RESOURCE
Adobe makes content velocity a reality with a suite of solutions that support
content creation and management.

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Latest Customer Experience News

Lucid Software Expands Visual Collaboration Suite and Enhances Agile Workflows with Innovative Solutions for Team and Program-Level Collaboration
CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft October 01, 2024

 Lucid Software, the leader in visual collaboration software, today announced a robust set of new capabilities aimed at elevating agile workflows for both team-level and program-level planning.


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CUSTOMER EXPERIENCE & ENGAGEMENT NEWS
Carahsoft September 16, 2024

Zoom announced that The Federal Risk and Authorization Management Program (FedRAMP®) Joint Authorization Board (JAB) authorized Zoom AI Companion as a JAB Moderate system, adding to Zoom for Government’s growing list of authorized products, solidifying the company’s commitment to the U.S. government space. Most recently, Zoom Contact Center also received FedRAMP® JAB certification as part of the Zoom for Government platform, in June of 2024.


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