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How to Trade In your device with Jade
\n \n
[Apple employee in Apple Store]
\n\n
[Cheerful electronic music starts]
\n \n
Hi, I’m Jade. Trading in a device at Apple is a great way to save on a new one. It's easy to do online, and it’s good for the planet. Here’s how it works.
\n \n
[On-screen text displays: Mac, iPhone, iPad, and Apple Watch below images of products. iPad is selected]
\n \n
After you’ve selected your new product, choose the Trade In option and tell us about your device.
\n\n
[Text displays: Apple Trade In with options to Add a trade-in or No trade-in below. Add a trade-in is selected]
\n \n
You’ll answer a few questions to get an estimate of its Trade In value, which you can use toward your new purchase.
\n\n
[Text displays: Is your device in good condition? with the options Yes or No below. Yes is selected]
\n\n
[Text displays: Do all the buttons work? with the options Yes or No below. Yes is selected]
\n \n
If you choose to finance, this estimated value will be applied to your monthly bill. Or, if you pay in full, it’ll be credited to your payment method.
\n\n
[Calendar and payment card icons appear on-screen]
\n \n
Once your purchase is complete, you’ll get an email with tips on how to back up and transfer your data to your new device, along with instructions for sending back your Trade In.
\n\n
[Cloud storage and return icons appear on-screen]
\n\n
[Icons fade away and we return to Jade in the Apple Store full screen]
\n\n
We’ll keep you updated on your Trade In status and confirm its final value. And that’s it!
\n\n
If you have any questions, our teams are always available in chat, on the phone, or in store.
\n\n
[Music ends]
\n \n
[Apple logo is displayed]
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